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Sleep Country Canada
Category: Shopping Home & Garden Mattresses Mattresses [Edit]
820 Warden AveScarborough, ON M1L 4W1
Neighbourhood: Scarborough
(416) 751-0103
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
2 reviews for Sleep Country Canada
2 reviews in English
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Review from Chantal m.
Scarborough, ON
2/7/2012
I'm so upset with sleep country. We went in last spring for a new mattress as our old one was causing discomfort. The rep was lovely, we tried several different beds and finally agreed on a Kingsdown mattress that was suppose to be "medium/firm". Delivery day goes off without a hitch, but a couple months later we realize we're starting to have a lot of pain when we wake up, my lower back is in a significant amount of pain and my boyfriend's arm is completely numb and is waking up with headaches.
So we go back to the store and the rep we saw gave us a card for customer service, we called and they agreed to sent out an inspection rep to check out the mattress. Inspection day comes, and the Sleep Country rep agrees the mattress is really soft and he could see how it would be a problem if we had ordered a medium/firm mattress. He said he would send in his report and somebody from head office would call us back.
Months go by we follow up several times and never receive any phone calls back. Finally, they inform us our claim for a new bed has been denied by Kingsdown. My boyfriend is quite upset by this point and calls the Kingsdown rep who comes out for an inspection a month later, he states that the mattress is suppose to be a soft mattress - NOT A MEDIUM FIRM - and they couldn't technically replace it because there wasn't really anything wrong with it.
SO. For the moment we are stuck with a mattress we despise and I'm wake up with back pain every day, I don't think I've slept properly in over 6 months. Sleep Country's solution? We'll give you 50% off another mattress, Um I think not. Needless to say we are NOT impressed. -
Review from Tabitha W.
East York, ON
1/2/2012
I have to say, buying a mattress from sleep country was the worst experience of our lives. First, I was treated very poorly by a sales rep who refused to speak to me and only spoke to my husband even though I was the one purchasing the mattress, I sent an email to customer service who did not follow up with me until I CALLED THEM to see why no one contacted me. When a manager finally did contact me, she did not believe that that particular rep would treat me like that and did nothing to make me feel better or resolve my issue of being ignored because I am a woman. When the delivery men came today, they chipped the paint on my stairs and chipped the wood on the stairs. When I pointed it out to them they said, "oh sorry about that" and left. When I made it up stairs to see the mattress, i discovered that they had knocked over a dish of water (for the cat) and there was water all over the floor and down the hall way. Upon closer inspection, the mattress had gotten wet from the water on the floor. Our brand new mattress got WET because of the delivery men. This is the worst experience ever.
