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Serendipity 3
Categories: Food Desserts Restaurants Canadian (New) Food Juice Bars & Smoothies Desserts, Canadian (New), Juice Bars & Smoothies [Edit]
3570 Las Vegas BlvdLas Vegas, NV 89109
Neighbourhood: The Strip
(702) 731-7373
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- No
- Take Away:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- No
- Good For:
- Dessert
- Alcohol:
- Full Bar
- Noise Level:
- Average
- Ambience:
- Touristy, Casual
- Has TV:
- No
- Caters:
- No
- Wheelchair Accessible:
- Yes
1498 reviews for Serendipity 3
Review Highlights
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"The frozen hot chocolate is a must try for everyone." In 826 reviews -
"The sweet potato fries were crispy and delicious." In 121 reviews -
"I've died and gone to Ice Cream heaven." In 162 reviews
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1498 reviews in English
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Review from Michael W.
Melrose, MA
5/20/2012 2 Check-ins Here
Basically we stopped in to get the Frozen Hot Chocolate to go.
With a menu item like this, how could one possibly pass it up?
It was delicious, and lived up to the name.
Buyer beware: The portion "for two" is enough for four people and costs more than lunch does in Boston. -
Review from Steven S.
Tucson, AZ
5/22/2012
While staying at Caesar's decided to try it despite mixed Yelp reviews. It was absolutely terrible. We made reservations since it is always packed and still had to wait a few minutes. My wife tried the crab and asparagus dip. It arrived cold. It was not edible so we complained and they microwaved it to heat it up. Seriously, they made the cardinal sin by microwaving it! I ordered sweet potato fries. They were horrible - couldn't eat more than one as they were overcooked and tasted like rubber. Deserts look to be their specialty, and that is all they should serve. Way overpriced for really bad food.
Bottom line, go for the deserts and to be with the trendy crowd but remember I warned you about the food. -
Review from Ryan W.
5/16/2012 1 Check-in Here
The Food:
* The Big Chili
* S3 Chopped Chicken Salad
The only thing "big" about this chili was the price! For $10 I was expecting a bowl of chili that would satisfy even a child's appetite. What came out was a shallow saucer with maybe 1 1/2 cup of chili and a huge glob of sour cream on top. Also to my disappointment, there was no cornbread! Serving chili with no cornbread is like getting a bowl of milk with no cereal... The one thing I can say about this chili was that it was flavored well. The richness of the seasonings really came through and wasn't masked behind the ground beef and kidney beans.
After a scorching afternoon in the Vegas sun, I was in the mood for something cool, refreshing and even a little healthier. Enter the Serendipity 3 Chopped Chicken Salad. If I could sum up this salad in one word, it would be: forgettable. Putting price aside ($16) what was presented was some chopped romaine lettuce mixed with some tomatoes, cucumbers and frozen chicken breast chunks tossed in ranch. The tomatoes did seem fresh, but the chicken breast was definitely of the frozen variety in which you could find at your local Coscto. I am still wondering how anyone could justify charging $16 dollars for this kind of salad.
My Complaint
It is not unusual to have people in a large party order various things off the menu as their main dish - appetizers, entrées, soups, salads etc. We had a few people order soup with a side salad as their meal and even a person who ordered a sundae as his meal! With that said, its not unreasonable to expect that everyone's order come out together so everyone can eat at the same time. I guess that expectation was too much for the staff at S3. One person got her soup before anything else came out... finished it, and then got her salad after while everyone else was still waiting for their food! Another friend ordered the Dinosaur Beef Ribs with a side of steamed broccoli. They're steamer must have been out-of-order because she didn't get her steamed broccoli until she was half way done with her ribs! Not only did everyone's food come out at different times, sides of an entrée even came out separately! I generally try to write positive reviews and tend to post on places I feel other people would enjoy. However, wouldn't be able to live with myself if I didn't share the horrible service at S3. -
Review from Hector G.
5/16/2012 1 Check-in Here
Ever wonder about the definition of hot mess? Follow along and I am gonna break it down for ya.
My gf has been to the location in NYC and of course had visions of a ginormous ice cream sundae dancing in her cute little head. We figured the place would be just about the same and they would be able to replicate the picture perfect sundae she had on the east coast. Simple enough, yes?? Not so fast Batman!
She ordered the sundae, it came to the table and it seriously looked like they decided to round up all the leftovers and scoop them into a bowl especially for us. I mean no joking around, this was a complete and total disaster! Easily the worst ice cream experience ever and I am sure you are asking yourself why I am making such a big deal over an ice cream sundae. Well, for starters it's $12! AND it's ice cream! How in the world can you manage to completely destroy an ice cream sundae? I mean let's take a quick tutorial on what a sundae entails.
1) Ice Cream
2) Hot Fudge
3) Whipped Cream
4) Cherry on top
4 easy steps that went super sideways and that folks, is my definition of a hot mess.
Oh, did I mention you will likely wait close to an hour to be provided with this mess? You will, if you are lucky and in Vegas, ain't that many lucky peeps! -
Review from Megan C.
5/14/2012 1 Check-in Here
Had the most fabulous Sundae here. It had several flavors of ice cream (including coffee yummmm), an entire piece of peanut butter pie, chocolate fudge, and whipped cream and it required no less than four of us to eat all of it. Probably the best sundae I've ever had.
Had a great selection of food and I loved the fun decor. I was a bit disappointed in my burger (brie and avocado should have been fabulous, but feel a little bit tasteless and flat), but the portions were nice and the fries were good. -
Review from John M.
Sunset Beach, CA
5/15/2012
This place looked empty when we got there yet it took over half an hour to be seated as they were very short hosts.
My wife ordered a gotta colada? alcoholic smoothie which was $14. I would order it again in a heartbeat. Delicious. Big glass too. The blue moon I drank came out to $7 although the menu says $6 so I'm not sure how they figured that. Tasty appetizer artichoke crab dip with sourdough bread. Very yummy. We then shared a footlong hot dog with guacamole which tasted like an oversized Oscar Meyer wiener on French bread.
Half through my dog I felt something crunchy. Spat it out and ended up being the stem off the avocado. I told the waiter
and he apologized and offered us a frozen hot chocolate on the house but we were already to full. I asked for a rain check and he told us he could give us a gift card so we can get it another time. 2 minutes later he said they don't have any gift cards and that we had to go to Caesars palace concierge to get it. We thought that was -
Review from Nelson F.
5/19/2012 1 Check-in Here
The frozen hot chocolate is the reason to come here. Not so much if you're diabetic, but it's thick, it's rich and full of deliciously sweet, chocolatey goodness. You can't get a table if that's all you're getting and not ordering food though, so sit at a bar or take it to go and drink it next to the nearby outside bar and have a drink with your friends. Great for a hot Vegas day (or night)
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Review from Angela L.
Redondo Beach, CA
5/14/2012
I always tell anyone heading to Vegas to make a stop at Serendipity. Everyone needs to try their frozen hot chocolate at least once. And it's a F R O Z E N hot chocolate.
I haven't tried their food, since every time my girls and I go, the wait is so long that our hangovers just can't stand to wait that long.
My review is based on the desserts. When I go back in August, I'll see about waiting in that long ass wait time. -
Review from Kirstie M.
Las Vegas, NV
Updated - 5/4/2012 13 photos
I took my parents here for breakfast last week - it was an advanced Mother's day get-together - with the suggestion that we ordered 1 item from the menu and shared it among ourselves - to their dismay. Thing is, my mom was worried we were too hungry to share an order and she wasn't exactly too peachy keen on the prices stated in their menu. I assured them that the last time I ordered a hangover omelette, only 1/3 of it was eaten and that was a time when I felt like I could eat a horse.
They gave in and we followed our waitress in awe of the restaurant (yes, I am still fascinated by the decorations and all that pink!) My parents were in the mood for a good breakfast so I opted with the 'Lucky 7's' and boy were they surprised when the order arrived. 2 huge pancakes, 2 frankfurters, an omelette and potato cubes - just enough for 3 people. They were stuffed!
And again, I didn't get a chance to try out their Frozzen Hot Chocolate (which I heard was one of Oprah's favorite drinks) but I'll make sure to check it out the next time we're planning to drop by - Father's day!1 Previous Review: Show all »
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1/25/2012
After 3 long years living in Vegas, I finally decided to try the place out with a visiting high… Read more »
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Review from Vanessa V.
Las Vegas, NV
5/9/2012
Summer's coming up in Vegas, so why not quench your thirst by heading over to Serendipity 3 and ordering some chocolate flavored water topped with whipped cream?
Consistency of the Frrrozen Hot Chocolate was the main reason why I didn't enjoy it, followed closely by flavor. I imagined the consistency would be thicker and flavor to be richer. I tasted none of that with mine. To me, it was just plain old water with some powdered chocolate mix. If I really wanted to, I could make that at home and spend less than $10 on the ingredients. Definitely did this not live up to the hype. -
Review from Chris Y.
5/1/2012 1 Check-in Here
We stopped by here for a late-night treat last week. The ice cream sundae was everything a classic ice cream sundae should be, with hot fudge that was unusually delicious. We also tried the oft-mentioned frozen hot chocolate, and it was very tasty (though we can't agree if it was better or worse than the hot fudge sundae).
We had no complaints about the full bar, either. Why not wash down that ice cream with some rum and coke?!? (aren't you here on vacation, anyway!?!)
I also got points added to my Total Rewards card for going here! -
Review from Amy X.
San Francisco, CA
5/18/2012 1 Check-in Here
Mmmmm .... Frrrozenen hot chocolate .... is the only thing worth getting here. They have two sizes. Find a buddy and share the larger one because it's a way better deal. If YOLO (You Only Love Oreos) you're in for a treat! Because they have an oreo flavor one and it's deeeeeelicious! And they close at 1am! The perfect dessert for the end of the day.
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Review from Stephanie T.
Sacramento, CA
4/30/2012 1 Check-in Here
I agree with everyone else that you should only come for their DESSERTS.
Came for brunch the other day (which goes until 2PM) and ordered the LEO omelette. It came with a side of their breakfast potatoes. The omelette itself was made of whole eggs, lox, and grilled onions. The lox was nice but something about the omelette itself was interesting. It was spongey and not really appetizing over all. For all the hype this place gets, I thought the food would be up to par. Sadly, it was not. However, the breakfast potatoes were pretty good.
What this place has is the delicious frozen hot chocolate (which is their signature). I had ordered the amaretto almond flavor and it was delicious. Nice chucks of sweet almond slices on top.
A for the drink and food presentation. Meh for the food itself.
Oh, the wait for a seat can be long but make sure YOU DO NO LEAVE after you sign in your name. The wait goes by in half the time they tell you. Made the mistake of leaving to roam Caesar's during my 1 hour wait; came back after 30-40 minutes and my name was called a while ago. -
Review from Amaya S.
Beverly Hills, CA
5/4/2012
Serendipity 3 is an experience for any and everyone. A great place in Las Vegas to bring your date, child or husband/wife. Its subtly romantic while maintaining a very interesting Vegas vibe. There must be some sort of secret no Douchebag's allowed rule because you wont find it here. No old guys still wearing Ed Hardy (or even worse trying to be cool with a blazer and jeans.... come on guys that is so 2002, put on some slacks.). But know, Serendipity 3 is a Vegas attraction so be prepared to pay accordingly.
THE FROZEN HOT CHOCOLATE - is amazing. Absolutely amazing actually, it is no fluke that so many people enjoy it. It is everything you imagine and more. I compare it to an experience of eating a Jelly Bean and saying to yourself "OMG this popcorn jelly bean does taste like popcorn". I'm not sure why I didn't expect the frozen hot chocolate to taste like well, frozen hot chocolate.... but it did. This is a must try, repeatedly.
2 FOR 1 MARGARITAS - OK, I'm not exactly sure what creative genius decided to pair dessert and margaritas but they did... and boy am I thankful. For one the Margaritas are LARGE and in charge. AND, yes there is more... they actually have liquor. Most of the time there is so much of that limey mix and no tequila... not here, they give you your monies worth.
BURGER - While I was last there I had the burger on the brioche bun, Mmmmmm that bun was so buttery and delicious. Although I want to try the hot dog next time.
Before the check comes take a deep breath and another swig of Margaritas.... like I said don't forget you are in Vegas. -
Review from Jojo L.
4/28/2012 1 Check-in Here
Totally overrated!
We order green tea frozen hot chocolate, and it is not HOT. Isnt it supposed to be HOT? or am I just taking it too literrally?
Also for the strawberry sundae, it was meehhh. Nothing special, really.
And their service is sooooooo slow. -
Review from Wendy H.
Rancho Cucamonga, CA
5/20/2012 1 Check-in Here
Great food!
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Review from Bobbi L.
Castro Valley, CA
4/20/2012
It was a nice, casual place for a bite to eat. The frozen chocolate is a must try, it's the hype. It was good. And the hamburgers are larger than life, enough to spilt with a friend if you want but a great hangover recovery choice :)
Cute, reminded me of like a ice-cream store salon place. -
Review from Eric S.
Las Vegas, NV
5/2/2012 2 Check-ins Here
Giant sundaes, frozen Hot Chocolate and great mixed drinks, what more is there to say? oh yeah, the menu has creative names and descriptions. Great place for people watching or starting a spontaneous love quest with a five dollar bill and a book. (Movie reference).
I just wish the main courses were better. I guess after watching food network for so long I should realize that Chefs who make good deserts are not the best cooks and vice versa. The main dishes are mediocre. Another overpriced location that makes up for the cost with the fabulous deserts. Suggestion, eat dinner somewhere else, then come here for desert and sight seeing. -
Review from Nasim A.
West Hills, CA
4/21/2012
SO this is the place you go for dessert and that's about it. Whatever you do DON'T eat there! The only reason it's getting 3 stars is for the infamous frozen hot chocolate.
Went there with a friend for dinner and dessert. Had a chicken salad and felt horribly sick afterwards. Gave them a second chance and had a burger...no bueno.
As for the frozen hot chocolate I will admit at first I thought, "What's all the hype around this dessert?" I took a couple sips and thought, "that's it?!" Kind of disappointed at first, however I found my self not being able to stop sipping on it. And I should reveal I am not a fan of hot chocolate. It's a yummy rich and chocolately treat. They also have other frozen treats with liquor in them for the adults ;) Have yet to try those so I'll report back.
Decore is fun and the location is perfect...right on Las Vegas Blvd. If you sit on the patio you are literally dinning with the traffic.
Service is mediocre, can't really have any expectations for a place designed for kids or hiring kids for that matter.
Regardless, everyone should try a dessert here for themselves.
I still have mixed feelings about this place. -
Review from Svitlana P.
Buffalo Grove, IL
4/16/2012 1 Check-in Here
The only advantage this place has is it's location.
The service is horrible and the food is blah. We waited about 30+ min for an outdoor table (we were told it'd be another at least 15, so I had to start the commotion), and when we got to the outdoor seating area, half the tables were empty! We were starving and have studied the menu so we were ready to order pretty much right away, yet the waitress told us SHE needs a minute.....which turned into 20. The appetizers took forever to come out and the 2 omelets even longer.
The cherry on top is when 2 more people wanted to join our party of six, the waitress told us it's not allowed as it's considered fire hazard....makes me think people leave their logic at home before coming to work. After speaking to the manager, he was able to "eliminate" the fire hazard and seated our 2 friends. Which by that time, we were all done eating.
I certainly won't be coming back. -
Review from Karen H.
Daly City, CA
4/25/2012
I came for dessert and luckily no wait for our party of 6. Service is slow.
I been to the one in New York and that wasn't that great either, so I was not expecting much from the Vegas one.
Frozen Hot Chocolate-I liked it still, but my friends said the chocolate milkshake at Wendy's is so much better and cheaper.
Mango cheesecake-this was huge. Like the size of my head, but the syrup that tasted like cough medicine surrounded the plate was no bueno
Some of the other girls got a crab cake salad and they said that was pretty good. -
Review from Albert K.
4/15/2012 1 Check-in Here
Good place for casual, not too expensive dining around the area.
The entree menu is kinda all over the place, so I had trouble determining what the "must have" item here is, aside from the frozen hot chocolate, which is not an entree (but yea, try that). Had myself a Reuben, and it totally hit the spot! -
Review from susan c.
Orinda, CA
4/26/2012
I've always been curious about their frozen hot chocolates. I've been to the NY location but was always off put by the long wait so have never actually been there.
We were walking around LV and saw this place. It was nice to see it here! There was a line for the sit down restaurant but there's a take out window that sells a subset of their regular menu. Basically, large donuts, drinks, etc. We shared a large frozen hot chocolate. The menu said it's meant to be shared by 2 but 4 of us shared it and we didn't even finish it. Yes, it's really really big! I think it was $15.
It was good but not great. It's just a fancy chocolate milk chocolate with tons of whipped cream and shaved chocolate. Hit the spot for the day and wasn't compelled to come back for more. -
Review from Dewey N.
Las Vegas, NV
5/24/2012
My husband and I got dessert here after seeing Absinthe. Fast service, friendly staff, and yummy sundaes...I would go again.
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Review from Muy S.
Los Angeles, CA
4/5/2012 1 Check-in Here
I'm reviewing only the frozen hot chocolate because that's all I've had. and not even inside. I ordered it from the outside "Express" window. That's also the only item I've been interested to try. The name is intriguing... maybe that's why so many people want to try it too?
After all the hype I've heard, my conclusion is that it's good, but not worth the price and the wait. My boyfriend and I ordered the frozen hot chocolate for 2, which cost $14, and was much bigger than the regular size for $10. I would be pissed off if I ordered the small one for $10. They do have other flavors though! Those could be interesting for next time.
The original one just tastes like a chocolate smoothie. a frappuccino, but I guess smoother and more chocolatey. or a thin chocolate milkshake.
It reminded me of a frosty. If I crave this, I could go to Wendy's and get 14 frosty's. -
Review from Malia M.
Chicago, IL
4/10/2012
I wish I could write a thorough review of this place.
We were told it was 35 minute wait - no biggie. We waited for an outdoor table on a beautiful afternoon - 12:30 pm on Monday (4/09).
We got seated About 45 minutes later at a great table facing the boulevard. For such a long wait I wasn't sure why their were multiple empty tables outside. This place could turn over much more money if they filled them. Their profit isn't my problem though. We soon figured out why the tables weren't full. They were most likely severely short staffed. Although, since there were three hostesses to seat, one wouldn't have assumed so.
We sat and sat and sat. No acknowledgement. No water. No "I'll be right with you". 20 minutes and nothing. Not a word. Perhaps, they thought the view was enough. One waitress passed us and we tried to get her attention, but she looked in the opposite direction as she passed. So, 20 minutes going onto 25 minutes and this is added to the 45 min wait for a table. We ended up walking out. Why are we going to pay our hard earned dollars for food plus tip when there was a clear problem here.
Who knows how long the food would have taken to arrive.
We went elsewhere and then came back for that frozen hot chocolate to-go. The short, it wasn't anything special. It was good. But we truly are the dummies for paying an absurd ($15) amount for a humdrum to-go milkshake.
How upsetting that for as often as I go to Vegas I can neither recommend not go back. -
Review from Gianna S.
Lakewood, CA
5/1/2012
This review is only based on the Cotton candy Martini's :
DELICIOUS, DELICIOUS !!
I got the Apple Cotton Candy and my friend got the Peach Cotton Candy... it was amazing!
The wait for a table was suppose to be 45 minutes when we got there saturday at around 9pm... we got our table in less than 15! woo it was great. -
Review from Nai S.
Bay Area
came here for lunch this past weekend with a group of 8. Service was s-l-o-w, food wasnt so good, and the waiter was no help. did not come by to check on us and when he did, he refilled 2 of our soda cups with water. when it was brought up to him he just stopped refilling the other 6 cups and disappeared again. Didnt give us our discount for the total rewards program when though we mentioned it to him in the begining and when the check came.... felt like a total waste of time and money. should had deducted the automatic gratuity from the damn bill but lucky for him we didnt! Only thing i liked was the fries.
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Review from Rebecca O.
Claremont, CA
4/24/2012
We came here for brunch on a weekday, and there was a relatively long wait (30 minutes?) considering that about half of the tables, inside and out, were empty, and there were members of the wait staff standing around. The hostess was sort of rude, and acted like she was doing us a favor by taking our name.
Once we were seated, we ordered the famous frozen hot chocolate (the "for 2" size), which was ok but nothing amazing... it tasted a bit like a thin milkshake made with pre-made powdered hot chocolate mix (which, in retrospect, is probably exactly what it was). I ordered the French toast with berries, bacon and egg. The French toast was burnt, but everything else was good. The berries were fresh, the bacon was almost strangely good, the breakfast potatoes were a little oily but had a good flavor, and the egg was fine. My husband ordered the blueberry pancakes, which were good. Both portions were absolutely enormous, and we wished that we had shared a dish rather than getting two.
The service was adequate, but not good. The waitress was efficient, but did not engage or interact with us at all. -
Review from Jennifer M.
Eau Claire, WI
4/2/2012 8 photos
LOVE LOVE LOVE this place! I cannot believe that it only has 3 stars at this point in time. When my girlfriends and I were in Vegas in August, we went to this place 3 times within the week period we were there.
The atmosphere is whimsical, cute and fun! The food was delicious....in fact, the best food I had in Vegas (even compared to many of the pricey restaurants). The service was also the best I had in Vegas.
Everything here is delicious, from the entrees to the amazing desserts. While there, I had the Caesar Salad, and tried some of my friends' sandwiches and steak. All of the entrees were AMAZING! The Double Frrrozen Hot Chocolate is delish, and so refreshing on a hot day in Vegas! I also loved every single sundae we had.
This place is all around, THE BEST place in Vegas for atmosphere, service, and food! Check it out and enjoy the great views and wonderful food! -
Review from RicoSha C.
Colorado Springs, CO
4/27/2012 1 Check-in Here
Late for the show, hungry as a bear and where to eat? Nearby was S3 so we stopped in. Hostess was not nice - oh, it'll take 30 min to get seated! she said. We looked around and pointed out to a manager that there were a bunch of seats open outside. He immediately seated us, got us a great waiter and apologized for the Hostess's comment. We told our waiter that we were running late for the show and he made sure we had our food fast. It was simple American fare - burgers, fries and milk shakes. It was really good!
Loved the apology and the quick snap to serve us. Plus sitting outside and watching the interesting Vegas traffic (people, not the cars) while we ate was a show in itself!
Definitely recommend and will be back. -
Review from Tiffany L.
San Diego, CA
3/24/2012
We wanted to go the restaurant, but the wait was 30 minutes and all we wanted to do was to try the infamous Frozen Hot Chocolate. So I appreciate that they had a "Fun on the run menu" which is basically a way to grab something quick. The service was definitely faster, our drink was ready right after we paid!
Half star because the place was pink and cute. Half star because it tasted good. Minus four stars because the price was ridiculous and this place is seriously over-rated!
$10- Frozen Hot Chocolate: For taste, I thought this was chocolate goodness. However, my friend says it tasted like his protein powder mixture.
$11- Mochacino Coffee Frozen Hot Chocolate: This was pretty tasty. The mocha was rich in flavor and blended well with the chocolate. I liked the espresso chocolate on top. Although it was delicious, the Costco's version of Mocha Latte comes pretty close.
Would you pay $12 (after tax) for a regular size (16 oz. maybe) of iced hot chocolate topped with whipped cream? Why do you call it Frozen hot chocolate when it wasn't even frozen or icy? -
Review from Christina W.
San Francisco, CA
4/12/2012
Love the menu and decor. It's like I step foot in a little magical place: a pink carnival.
What we ordered:
Chicken and Waffle - Crispy juicy fried chicken with waffles and I love the sauce that comes with fried chicken. It's like honey mustard.
Fried Egg Benedict - Ham and biscuit topped with literally a fried poached egg.
The idea of a battered fried egg is good but it was not well executed. The egg white was a bit hardened and the outside of the egg was kinda soggy.
Chocolate French Toast - Not a big fan of chocolate, but I'm a fan of french toast. Sweeeeeeeeetttttt. Prob recommended for chocolate lovers.
Frrrrooozen Hot Chocolate - Yum! If you've never had it, it's something to try since you're here.
Tip: They take reservations, and you can always call ahead to ask how long the wait is. -
Review from Rebecca H.
Dublin, CA
5/1/2012 1 Check-in Here
Did the walkup order window; I got my cheddar jalapeno bacon pretzel quickly, no problem! It was good, no complaints. A friend got the giant donut, which we all tried. The chocolate was awesome and the donut was sugary goodness. We couldn't finish it. Others got ice cream and really liked it. Another friend got fries and it took FOREVER. She must have waited 1/2 hour for the fries. We sat in the covered area behind the walk up window, enjoyed our treats. Overall I liked it, but some in our group had some problems with the slow service.
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Review from Christine K.
Johns Creek, GA
4/10/2012
Back when I lived close to NYC, I lost my chance to try Serendipity. Tragic, I know. Since then, I have imagined many times what the super famous Frrrrrrrozen Hot Chocolate could taste like and how it could maybe blow my mind and forever change my life as I know it.
I was pleasantly surprised to find Serendipity in Vegas and giddily waited in line for their "to-go" window outside. I was only interested in slurping up the aforementioned, coveted drink, so not going inside didn't damper my mood too much. (There was a GIANT crowd waiting to be seated, by the way.) My mom and I shared the one for two, and considering the ginormous size and deliciousness, I'd say I was OK with its somewhat hefty $15 price tag (including tax). I should mention that it was particularly cold on this evening - around 47F and extremely windy - but despite the cold that probably warranted a steaming cup of hot chocolate, I was more than willing to sacrifice my temporary chill to finish off the drink.
I wish they'd build one down in Atlanta. Until then, I'll think about how awesome it might be inside... -
Review from Anne B.
Mission Viejo, CA
5/22/2012
My fiance and I stopped by here and ordered from the to-go line. We ordered a pretzel which was awful. It was hard and dry. I had expected it to be warm, soft and fresh. We also ordered a frozen hot chocolate. It was expensive, not worth it, and I would rather have just gone to Starbucks and ordered a frozen drink.
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Review from Kristina L.
San Diego, CA
5/9/2012
This restaurant is a cute place. The food was decent, but nothing unique and it not really worth my stomach real estate. Especially when there are so many other places to go for the same price point in Vegas. Beware if you sit outside because the fountain nearby or something nearby smells like sewage. The waiter was very nice and accomodating. So overall, it was okay, but I won't be revisiting.
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Review from Craig R.
Dear Serendipity,
You suck.
Craig R.
I had wanted to try their famous frozen chocolate drinks and massive sundaes for a long, long time. When I was in Vegas a few weeks ago, my group of four went to the restaurant at about 10:15pm on a Friday night. When I walked in there were many tables open in the main dining room and on the outdoor patio. When I asked how long the wait was for my party I was told forty minutes. I wasn't sure I heard the hostess correctly so I asked "I'm sorry, did you say forty minutes?" To my question the hostess rudely replied "YES, I DID. Just wait outside and we'll call you when we have a table available". Once outside we encountered a couple also waiting for a table and they said they had already been there twenty minutes and they had seen many diners leaving but they still had not been seated.
After waiting about ten minutes (the couple still had not been called in) my group and I decided to just go to their walk up window. We ordered one large frozen peanut butter hot chocolate, one regular frozen hot chocolate and a chocolate cake sundae. The large frozen PBHC was huge and pretty damn tasty but I was so disappointed I didn't get to try it in one of their big glass mugs topped with mounds of whipped cream. The regular frozen HC was decent sized too and equally as tasty. Honestly though, I felt they charged too much for their to-go drinks. The price for the to-go drinks are the same as if you were to get them in the restaurant. Since you're not getting the true Serendipity experience I thought they'd at least cut back the $13 price tag for the large drink ($10 for the regular).
The sundae wasn't very good. The piece of cake in the sundae seemed like it had been setting out a while. The cake itself was a tad stale and slightly crunchy. At least the guys running the to-go window were friendly.
I'm still not sure why the wait was so long when they had so many open tables. I saw a bunch of servers when I was putting my name in so I don't think they were understaffed or anything like that. After looking over the many reviews on Yelp I see a lot of people complaining about the bad service they received. Maybe Serendipity thinks because they are so popular they can treat people like garbage because they will never be hurting for business. If that's the case, which I'm assuming it is, then they can take their big frozen hot chocolates and shove it up their behinds.
Besides, Max Brenner is only five minutes away from here and I know from experience that they truly care about their customers and that their products, especially their shakes, are top notch. I wouldn't return to Serendipity's now if you paid me. They suck.Listed in: Sin-Fully Delicious City, Oh For Fuc*s Sake.......
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Review from Jennifer N.
Austin, TX
3/20/2012
When I saw the sign for Serendipity from afar, I was beyond excited. "Boyfriend, look! SERENDIPITY! I DIDN'T KNOW THEY HAD OTHER LOCATIONS BESIDES NEW YORK!!!" After watching the movie, Serendipity, with Kate Beckinsale and John Cusack, I've been obsessed with wanted to go to that place, and always assumed that it was only in New York.
I was able to get that Serendipity-fix taken care of during a quick vacation in Las Vegas. Don't come here and expect to get a table right away, this place is constantly PACKED. Our party of 6 had a 40-minute wait before we got seated. So if you're a hungry-beast, don't go here.
Not only that, their service is S-L-O-W. Took at least 20-30 minutes before we got our appetizers and another 20-30 minutes for the main meal. So if you're not a patient person AND you're a hungry-beast, don't go here.
But the appetizers that we got were DELICIOUS. Crabcake & artichoke dip was so different, yet good, and the beef sliders were quite tasty too. I got the vodka-based pasta as my entree which was mehh, the boyfriend got a giant-sized steak sandwich that he couldn't finish, but enjoyed, and my friends got some melt-in-your-mouth delicious crab cake sandwiches. To sum it up? Anything with crab on this menu is probably ridiculously good.
Also, if you have foursquare on your phone and you check into Caesar's Palace, you can get a coupon for a free frozen hot chocolate with a $10 purchase. You have to go the Rewards Center (in the Forum Shops) to redeem the coupon though, but if you have the time, go! It'll save you $11 on a frozen hot chocolate!!! They're tricky though, it only applies to ONE table even if that ONE table has MULTIPLE tabs.
The frozen hot chocolate? Meh. It was just a tasty cold... hot chocolate. I was not that impressed. Big letdown.
Maybe next time I'll attempt that $1,000 sundae... -
Review from Melissa W.
Bettendorf, IA
5/14/2012
Terrible food and bad service!! We ate breakfast here on the recommendations from a travel website. Our food took almost an hour to arrive. When it did, my eggs were rubbery, pancakes were over cooked & sausage tasted bland. I'm a huge fan of scrambled eggs & these were the worst I've ever eaten. Our 2 meals, coffee & frozen hot chocolate were $50! The music was so loud I could barely hear my husband (who's a loud talker) above the booming bass. I understand why a restaurant might have loud music at night but for breakfast? Even in Vegas it seemed out of place! So disappointing!
