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Sephora
Category: Beauty and Spas Cosmetics & Beauty Supply Shopping Cosmetics & Beauty Supply Cosmetics & Beauty Supply [Edit]
West Edmonton Mall, #26788882 170th St
Edmonton, AB T5T 4M2
(780) 425-3788
- Hours:
Mon-Sat 10 am - 9 pm
Sun 11 am - 5 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- By Appointment Only:
- No
- Wheelchair Accessible:
- Yes
9 reviews for Sephora
9 reviews in English
-
Review from Vanessa P.
Edmonton, AB
5/8/2011 5 Check-ins Here
I love makeup and Sephora is basically a girl's playground. You see so many people at this location just dipping their fingers in the makeup and looking in the mirror. So beware of trying out the makeup unless you ask for help from an associate.
One thing about Sephora is that you either have too much service with associates hawking you down, or you have none at all.
The prices of the makeup is much more expensive than in the States, but if you're Canadian, you're probably already used to that.
I'd say the price range is quite fair though, if you know what you're looking for. More expensive than the drugstores or MAC though. -
Review from Jenn T.
11/27/2011
I've gone to this location on a regular basis because it has all my make up needs in one convenient area.
What I do like is that they carry quite range of different brands and products at fairly good prices. I also enjoy that as a "Beauty Insider" you get coupons, and other deals; especially a free item on your birthday! :)
What I do not like although is the staffs dodgy attitudes. Either they're inattentive; all standing around chatting or doing each others make up with no attention whatsoever to you or way too attentive; they follow you around trying to give you advice on every single item you pick up or blatantly telling you that you need to buy an item because it will help you.
This location is always fairly busy due to being in West Edmonton Mall so be aware that because this location has quite a few people in it on a daily basis, you should be cauitous about trying on make up straight from the product (like lipstick, etc.). -
Review from Crystal S.
Edmonton, AB
2/10/2012
I was wandering West Ed the other day and I walked past Sephora. It clicked in my head, the Clinique Almost Lipstick I've heard about might be inside this store! (the big Clinique display might have helped me realize this) So in I went. I wasn't greeted, in fact, I was ignored. I was standing right next to one of the employees, trying to figure out what I wanted, and she full out ignored me. No offer of help, no hi how's it going, nothing. She even went so far as to avoid looking at me.
I figured out which one I wanted, and went to the cashier. Now, I'm not a make up person, really, so their "Beauty Insider" or whatever program doesn't really appeal to me. When asked if I was a member and if I was interested in joining, I obviously declined. From that point on, the cashier acted like I was a nuisance. Frowning and exuding an attitude that I was wasting her time by buying something.
Based on this experience, I won't be back. The store wasn't busy, so I really don't think it's much to ask that I be greeted, and have some assistance offered. -
Review from Jeanette B.
Edmonton, AB
10/31/2008
The first time I walked into Sephora, I was overwhelmed by the craziness of the store. Music was pounding, people were everywhere, and workers were zooming around relaying messages on their headsets. I didn't look at much, because I had to get out of there!
Even though Sephora is full of insanity, I still came back here, because they do sell brands that are unavailable at other stores in Edmonton. I went back during a weekday in the afternoon, and it was a much better experience, because the place was empty.
I do like Sephora, because they have some great products. There's a Clinique moisturizer I like, and Sephora is the only place I've ever seen it available in a smaller size. They also sell brands like Urban Decay (love the eye potion), Stila, and Benefit.
I have mixed feelings about the staff. Some of them are really nice and knowledgeable and others are not. I asked someone which was the best dry shampoo. The lady told me all of them are good. So I bought the Ojon, and it's crap. It does nothing for my hair. But the good thing is that I can return it.
Sephora has a great return policy. You can return anything within 30 days, even if you've open it and used it! I also like how you get free samples with their points card. Personally, I think Sephora is a better option than a department store like The Bay or Sears. -
Review from Lauren N.
10/30/2008 1 photo
Sephora is like the cosmetics Superstore. It's makeup galore here, and nothing else. I find that one can have one of either two reactions to this store: sheer euphoria from being amidst a beauty haven, or total and overwhelming claustrophobia from being amidst so many beauty products. Or a gradual slide from one to the other. Mine was the third one.
I felt ecstatic on my first trip to Sephora. There were all brands of beauty products left, right, and centre, some which I've never even heard of. But gradually I started to feel overwhelmed, and couldn't make up my mind. Maybe I was too excited for my own good!
I still love this store though. They have everything you need for your makeup drawer, and then some. I got a nail polish corrector here once, which is one of the coolest things I ever saw. If you're like me and you're just awful at painting your own nails, this little marker thing acts like an eraser and just cleans off the excess nail polish you put on. Easy peasy.
I also love that they give you free stuff for your birthday when you get membership with them. It's free to join, and they give you the best stuff, not dumb nothings that you'll never use. Last time I got a bottle of their vanilla cupcake shower gel, and it was heaven. It's so fragrant and bubbly, and the scent lingers on your skin long after the shower. So I fight my feelings of claustrophobia all for this when I come here. It's so worth it! -
Review from Kerri W.
Banff, AB
11/7/2008
I wasn't really sure what to expect when I browsed this store. All I knew was that they sold makeup because my sister had purchased some from there. I didn't realize that they carried a bunch of different brands of makeup. Interesting. I had no idea that they also sold facial care products like moisturizers, cleansers, masks from a whole bunch of worldwide companies. I realized pretty quickly that they had a fragrance section because one of the employees was spraying seemingly at random and it was making me sneeze. This store had the largest selection of makeup brushes and professional nail and esthetic implements.
My absolute favourite part of the entire experience was finding Kat VonD's makeup line! Awesome! Sadly some of the limited edition eyeshadow kits were sold out - the ones with the best colours. I was also disappointed that the cover up won't be available until spring 2009! I was really looking forward to that. I saw on her show when she was using the cover up to hide the tattoos on her wrist. Damn! If that stuff is good enough to cover black tattoos it'll cover pretty much anything! I was thinking about it mainly for my face but I also have a giant tattoo on my forearm that some employers frown upon. It would be nice to have the option to just rub some makeup on it so I could wear a t-shirt without worrying about dress code violations.
I ended up purchasing some Kat VonD liquid eyeliner and an impulse purchase while in line I found a roll on version of my favourite fragrance, Stella by Stella McCartney. It was only $12! Hell, I signed up for a membership (which is free) so that I can find out in advance when Kat's stuff is released and of upcoming sales. I guess you earn points or something. I don't know. You also get a gift on your birthday. -
Review from Robin S.
Edmonton, AB
10/24/2008
Discovering Sephora was both a blessing and a curse. I learned about the luxuries of good makeup, and in return my bank account will forever be depleted since it's impossible to go back.
Sephora is constantly buzzing with women and teenage girls in absolute heaven, blowing hundreds of dollars on items that collectively fit in a bag the size of a DVD. Makeup brands hard to find elsewhere in the city sit in colourful displays, with little stations at the ends of shelves stocked with clean disposable makeup brushes, Q-tips, tissues and mirrors that make it easy to try any item. And most of the time, the salespeople are extremely helpful, happy to sit you down to match foundation colours and ensure you're well taken care of. I've had one bad experience, searching for a facial sunscreen with a high SPF that's both non-greasy and good for sensitive skin; they directed me to a product that subsequently gave me a hideous blotchy rash, and when I mentioned it to a Shoppers Drug Mart cosmetician, I was told, "A lot of people have that reaction to that brand." Yikes!
But besides that one black mark on my Sephora report card, I go back often for a few staple items: Bare Escentuals Buxom Lips in Krystal, Benefit's Benetint, Dior Diorshow mascara, and Urban Decay eyeshadows.
Unless you've got cash to burn, stay focused because it's easy to get carried away. -
Review from Natalie M.
Edmonton, AB
12/15/2009 2 photos
Well, I was wondering around West Edmonton Mall the other day, actually I was lost, but I came across this interesting make-up store. I don't know about you but I really don't wear too much make-up, I really don't own too many pieces of make-up. Anyways, I decided to check out what they had. On the display right when you walked in I noticed a box set of lip-gloss (something I actually wear) for like $25 (I think there were 6 different colors). I looked around the store; the place was actually busy! I noticed that you could pick up some natural type lipstick that some of the celebrities wear (if you are into looking like the stars) for about $20. I saw some eye shadow starting at $23 and some blush starting at $20. I'm not sure how good some of the make-up is but they had more then one brand. If you are a make-up fan then I suggest you check it out. They have girls on staff that can help you out with shades and even show you how to apply the stuff if you are helpless like me when it comes to putting make-up on.
I found the prices to be a little steep but that's because I'm a starving student. If I had a well paying job and hand money to invest on make-up I would totally pick up a few things. I'm mostly a lip-gloss, lipstick, and eye shadow kind of girl anyways. -
Review from Maria F.
12/25/2009
I love shopping at Sephora. I am not a make-up maniac but I know and love make-up, and Sephora sells an array of well-known brands to allow any girl to put her best face forward. Unfortunately, not all the make-up brands sold at Sephora(s) in the US make it to Sephora in Edmonton, but we are presented with the nice selection of the brands nonetheless. Same goes for skin care brands: not THAT many are sold at our Sephora, but the selection is ample enough. There are B. Kamins, Bliss, Boscia, Clinique, MD Skincare, Ole Henriksen, Juicy Beauty, Lancome, Dr Hauschka, Caudalie, etc. Skin care section for men is limited, and consists of products by Jack Black and Clinique for Men.
At Sephora it is possible to find fragrances that are unavailable at other Edmonton stores. For example, only here will you be able to find fragrances by CLEAN and Philosophy.
Customer service is either great or nonexistent depending on how busy the store is. The last time I went to Sephora, which was two days ago, the store was so busy that it felt suffocating. Since there aren't actually that many customer service representatives working in the store, getting any kind of assistance may be impossible. On slower days, Sephora is a pleasure to shop at.
