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Rogers Communications
Categories: Shopping Mobile Phones Home Services Internet Service Providers Professional Services Internet Service Providers Mobile Phones, Internet Service Providers [Edit]
333 Bloor St EToronto, ON M4W 1G9
(877) 764-3772
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- No
23 reviews for Rogers Communications
23 reviews in English
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Review from Laura C.
Toronto, ON
2/10/2012
Oh, they aren't that bad. Sure there can be tons of improvements, in terms of customer service and pricing.
Depends on the service, it's either the same or more expensive than their competitors.
Wireless (3 star), yes you could find something with better rates in the city, and depends on your priorities (coverage vs cost vs handset). The reason I'm sticking with them is because of the bundling gets me 15% off. Otherwise I'd probably go with Fido. I also got a good plan that doesn't exist anymore, so I have to keep it. They do not do per second billing, which actually could save you a lot of money. They do offer options like Rogers to Rogers calling free, free incoming and My5 Canada calling (5 people you can call and text for free all over Canada). Majority of my friends/family that I call are Rogers/Fido so it all works out for me. Otherwise we all text or msg, saves a lot of money.
For Cable (4star), I've looked into this. There are alternatives if you don't care about your channels or the PVR. But if you're looking for legit and with PVR capability and don't want to bother with work around and actually like watching TV on the TV rather than off your computer, you're stuck with Rogers or Bell.
I compared both companies before, and it is true you do get more for your money if you go with Bell, but they trick you and give you a pricing based on the first month and bundling. In addition, a lot of the channels commonly watched is owned by Rogers. Therefore, something like Citytv and CP24, on Bell, you have to pay a premium (or get a fancy channels package) to get, whereas you would expect them to be part of basic cable.
When I did a comparison of the two channel line ups and what I would order, it turned out that HGTV, TLC, Food Network, I had to pay a lot more, but I would get more channels. This is when I decided to go to Rogers and see if they could price match.
I do also like the Rogers On Demand function for sure. Helps if I miss a show, and didn't record it.
But it's a toss up, you could stream these shows any time you want off the actual network.
For Internet (2 star), there are better and other companies that will give you more. That's for sure, and yes, I am considering switching. For the amount I'm paying now, other independent companies can give me double the bandwidth.
Home Phone (2 star) I have the basics. No frills, no extra features, although I would like call waiting. But really, who needs a land line? I have one because when I moved out, I was used to it, but also good for emergencies, or dead battery. I do prefer talking on a regular phone instead of mobile when I do have the choice. You'd think that with this technology becoming obsolete, they would offer more incentives. Anyhow, it is what it is.
Overall, they aren't going anywhere, but I do like the growing competition which makes them try to stand out more.
If you want a really good deal, do your research and then call their customer retention line and try to get them to price match it. I'm curious about the percentage of people actually paying full price for all these services. Call them, and maybe like me, I called them and made them price match to Bell (all services except wireless). I am saving at least $60 a month now. The only catch was to extend my contract for a year.
They do offer perks from a loyalty standpoint. I've been with them consistently for 4 years. When I got my hardware upgrade, it was very simple. The guy even offered me a new plan (i didn't take) but gave me bonus of 100 daytime mins (total 350 day time mins) basically running me unlimited phone calling. That was pretty sweet.
After I got my phone and renewed my contract, I did get a customer rep call asking me about my plan, giving me another chance to negotiate and change it.
Oh yes, if you ever get a hardware upgrade from Rogers, ALWAYS pick it up in store, don't get them to mail it to you (Even though it got to me within a day). The battery was faulty, and instead of going to a store to swap out the battery, I had to return the entire phone (it was a pain), via UPS. Plus, you probably have more flexibility in terms of plans etc at the store. Go to a Chinese store too, they may have promos they don't even let you know about elsewhere! -
Review from Diane D.
Maple, ON
2/7/2012
It's your word against theirs. Literally. And if they don't 'note' your 'verbal contract' properly ... tough luck, you have no recourse.
Rogers refuses to confirm any agreed upon contract in writing, which makes it almost impossible to dispute anything.
Also, they have a rule that they won't reimburse you for over-charges, if you discover errors 3 months past the billing date. Beware.
1.
Issue:
My first major run-in with Rogers was when I though I negotiated a SICK deal for my wireless phone. $45, including tax, for free incoming, 1 gig data, my five, 450 daytime minutes, unlimited messaging, and free evenings and weekends. Being super paranoid that they would mess up my billing, i confirmed & re-confirmed the details of the contract with 2 separate representatives. I also requested that they note the details properly in their system. A month later I received a bill for $65. I phoned Rogers and they told me that the previous agreement (for $45) was not noted, refusing to credit me for the amount that they over-charged. My only recourse at this time was to write to the Privacy Officer - and being very angry... I did.
Ruling:
It took 3 months... but the Privacy Officer got back to me, told me that she had reviewed the phone call, and that I had properly communicated the contract but that the customer representative had not properly noted our conversation. So I ended up winning this battle after all, but it was a pain in the ass.
2.
Issue.
More recently I noted that Rogers had been charging me $3.50 consistently for the past 3 months for something they dubbed 'wireless charges'. Now i'm not normally that anal, but having been a past fraud investigator the charge looked extremely suspicious and upon investigation I found it i was being charged $3.50 for phantom video and picture messages. Now, to be clear, I NEVER use the option to send video and picture messages. And to back this up, the Rogers customer rep couldn't even look up the historical log associated with these charges.. (normally, if you actually incurred these charges, they would have a historical log of the numbers that you sent video and pictures messages to).
Ruling:
So because Rogers didn't have proper evidence that I incurred the charges, they agreed to reimburse me. On the side, if this is really a fraudulent scheme, think about how much Rogers could profit from over-charging customers $3.50 per bill.... If Rogers captured, for conservative purposes, 10% of the Canadian market (10% x 30 million population) = 3 million ppl. Over 3 months alone, they would bring in $27 million in revenue from over-charging customers (3 million people x $3.00 x 3 months).
3.
Issue.
Yesterday I tried to cancel my internet and phone services with Rogers.... (Rogers is charging me $35 for 25gig data internet, whereby TekSavvy is charging $35 for 300gig data internet.... obviously i'm being wripped off.) From nowhere, they told me that I had agreed to a 2 year internet contract and that I would be charged $220 in cancellation fees for the remaining 1 year under the supposed 'contract'. Besides the fact that I had definitely NOT agreed to this, nowhere on my bill does it indicate that I have a 2 year plan. Moreover, my bill clearly indicates "12 month plan, ending Feb 22, 2012". I tried to dispute this issue but to no avail, as Rogers insists that their 'notes' indicates a 2 year plan and that this overrides any other evidence.
Ruling:
Since when does a monthly bill, indicating a 12 month contract be less evidential than the 'notes' of a customer representative? I could have written my own 'notes'.
I was told to write to the Chief Privacy Officer. AGAIN.
While I'm not saying that Rogers provides bad internet or phone services... I do think that their customer service is TERRIBLE and their business structure / process is designed to take advantage of the consumer and over-charge as much as possible. -
Review from Monica F.
1/18/2012
I HATE ROGERS!
First of all, the "digital plus" package they have doesn't even include MTV!! Like, wtf? My father has basic cable and gets MTV. And you can't even order the channel, you have to up-grade to a different package which is $16 more a month then my "digital plus" .....how am I supposed to watch Jersey Shore?
Constant phone calls from their "customer service department" asking you to take a survey on how satisfied you are with your services, then when you actually take it all they do is try to up-grade your package!!!
And then yesterday I got a letter in the mail telling me they're raising my cable bill $4.06 a month so that they can continue to provide rogers on demand for FREE?!? Does that make sense? It's obviously NOT free if you're charging us extra to provide it to us.
So stupid. Unfortunately I'm stuck in a contract with them but as soon as it's over I'm switching cable providers out of sheer spite for raising the prices only a couple months after I got locked into a contract. -
Review from Q H.
North York, ON
12/28/2011
Rogers is our service provider for internet, home phone, TV (4 TVs) and cellphones (3 people). We pay over $700 each month.
TV: Image and sound qualities are good. Channels are diverse. But since mid-November, the image started breaking up. And now we get black screen on channels. Cable box was changed twice and 3 technicians visited us to take a look at the issue. After a month and a half, it is still not fixed. Furthermore, some channels we were not subscribed to are on, thus increasing the price. How did this happen without our permission?
Internet: Slow. Compared to Bell, very slow... And dead connection is a common issue at night. Sometimes, it takes more than 5 minutes to load up a page. Rogers has no idea what causes this issue.
Home phone: Sometimes home phone stops working. I call my parents everyday when I'm at school. When I call them, I hear busy dial tone time to time.
Cell Phones: Poor reception. Poor sound quality. Sound skips every second. I used to live in basement at my school residence. I had no reception. Telus phone worked perfectly. Call waiting is useless as well. When someone calls me when I am talking to another person on the phone, the caller is taken to voicemail. My biggest complaint is the reception update. When I go upstairs from the basement, I have to wait for more than a couple of minutes to get signal. Sometimes more than 5 minutes... Furthermore I get dead signal at random places where I am supposed to get full bars! There were several occasions where this lasted for more than an hour.
Service is quite average. When I call Rogers for tech support, I am treated like an idiot. Some of them have poor manners. Very offensive and unpleasant to talk to. How did these people get these jobs?
I believe Rogers has the most expensive service plans. As far as I can tell, it is not worth it. If I pay close to $800 every month for TV, cell phones, internet and home phone, I would expect near-perfect quality, top notch technicians and excellent service.
The only redeeming quality is the fact that technicians are readily available and are sent next day. Too bad they are useless. And some promotions are excellent - free TV for 3 months, free phone for $5 per month, etc.
We are switching to Bell in next month. -
Review from Eric L.
5/23/2011
This company blows. If you are bills that are different totals every month, services that never work, then this company works for you.
For internet go to Teksavvy, for television go to Bell. For cell phones go to Wind Mobile. -
Review from Kent P.
8/18/2011
Worst company ever. 3rd party advertisers for them harass you. Will extend your contract sneakily at any chance they get. Service is the terrible. Customer service is even worse. Overpriced. Low value. Go for Wind!
Listed in: Worst Experiences @…
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Review from Hippie D.
Toronto, ON
5/4/2011
Yes Rogers,
They seem to be throttling Neflix and sometimes my Apple TV. When I spoke to them they inferred that the problem was at Netflix's & Apple's ends respectively.
Secondly the customer service is good but in my case being put on hold means being cut off with no call back.
Lastly the method for calculating a persons usage is more likend to conjuring of a dark arts spell when I asked why in one month from switching from Bell to Rogers I had a 59.375% increase in usage for a partial month.
Called Tek Savy and my modem comes next week for the same price but a five fold increase in usable bandwidth. -
Review from Jennifer M.
Toronto, ON
2/1/2011
I cannot even imagine a worse customer service experience. I have had a variety of Rogers services off and on for my entire adult life (over a decade.)
When I met my SO who I would end up Cohabitating with, I was paying for a Blackberry, High-speed Internet (I work in web, so the top package) and Cable. This is easily $300 a month. He, as a single, was paying for similar services, in addition to his Business Phoneline and Business Internet. Quick math, We were paying Rogers $800 a month.
Purchasing our new condo, we received one year free Home Phone, Internet and Cable. I needed to cancel my services, and he needed to transfer his to the "free" ones for a year. It was a nightmare. Even though the "free" came with the condo purchase, we had a number of issues, and were charged HUNDREDS of dollars in cancellation fees that took almost 10 calls to have reversed.
At the end of this "free" year, we decided to cancel Rogers at home all together, keeping both of our mobiles and his office phone and Internet with Rogers for the time being. This should not be a problem right? The customer Service agents we encountered in the Cancellations department were downright rude, even though we were maintaining a bill of over $400 a month with Rogers. We had even considered moving the cable into my name and keeping it, but the CSRs were so condescending we decided to cancel outright. She then "accidentally" did not cancel the cable via our account, so after returning the hardware, we were charged another month of services.
One Year of services with Rogers has cost a fortune, and amounted to easily 10 full hours on the phone. If you (like us) are desperately waiting for your mobile contracts to expire and don't take upgrades, new phones or any other goodies they offer, they are not interested in your business. Any MINOR CHANGE to your contract, reinstates another 3 years. It is completely ridiculous and the fees to buy out of a contract are exorbitant.
Rogers having a "deal" with our condo builder limited us from having any other service for an entire year, allowing a monopoly on the building. Thankfully now Bell and TekSavvy etc are able to come in.
WATCH YOUR BILLS. Things like buying your own cable box outright and adding to your bill warrants a charge and a renewal of your contract. It is audacious.
And why would a Blackberry be $90 a month on a 3 year contract? I lived in Asia, my phone was $30, SIMs for a new country were as low as $4 and a $20 card had me calling (including Canada) for a week or more. no contracts. How will I know where I will be in 3 years?
We have since switched to TekSavvy, and will be (May 2011!!!!) switching mobile providers as well. Rogers is probably my most loathed company in all of Canada.Listed in: Worst of the Worst
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Review from Sahra G.
2/6/2011
Well Rogers you guys are indeed idiots.
I had cable and internet installed in my apartment. Rogers never took my info ie. drivers licence, sin # bascially ID to prove I was who I said I was.
First bill arrives: Name on bill is Farrah not my name. I go to cancel my account when I was moving they said I would be charged, not sure why coz I didnt realize I was in a contract but hey that's A-OK with me Rogers since you dont know my real name.
Since then my old landlord says I get mail from rogers for Farrah. Eat the money suckers. you have no idea who I am and constantly screw people. So when you open a Rogers account and they have your name wrong don't correct it... so when you go to cancel and they try to screw you it doesnt affect your credit.
Enjoy trying to find me asshats! -
Review from Kenny P.
Toronto, ON
4/4/2011
Their customer service is horrible, they are impersonal and use every trick possible to screw you out of the most money possible.
They care nothing for their customers and use their market power to bully customers.
I signed up for two months free internet and cable when I moved into a new building. They told me nothing about a contract or fixed terms. After four months of service i decided to cancel my cable cause I wasn't watching that much TV. They told me I had to pay a $250 fee for canceling or payback the two months because I was canceling before my one year term ended. PROBLEM: They never told me about being in a fixed term or contract. How deceitful and scheming. They come up with anything to screw you out of a dollar.
AVOID ROGERS AT ALL COSTS -
Review from Chad M.
7/12/2010
Easily one of the worst customer service experiences I've ever had.
Avitania and I just moved here from Seattle, and I arranged to have internet and cable installed prior to our arrival.
I'm going to do my best to stop uttering "back in the states..." since I'm sure it will annoy the fuck out of everyone here. Wherever you go things are going to be different and I'm working on accepting that.
Having said that, dealing with Rogers reminds me of the early days at Roadrunner Cable. In the mid to late 90s it wasn't unheard of to wait 4 or 5 days for a tech, or to have a really intermittent connection.
Since this is 2010 and not 1995 I am fucking PISSED.
We arrived to find we had no cable or internet. Evidently the tech had gone to the incorrect address because my rep had left off the first digit of my apartment!
After breaking my back for three days at the local coffee shop, a technician arrived. He was all business and very efficient, however he brought three cable boxes instead of two. Not only did he argue that we had, indeed, ordered THREE boxes (even though we only have two TVs), he maintained that he had to follow instructions and install it as well.
The internet worked right away and he left without so much as a goodbye, missing out on the $20 tip I had in my pocket for him.
The very next day our connection became possessed by an evil poltergeist. 20 Megs down became 2 Megs, along with horrible packet loss and periods of disconnection.
An earlier call into Rogers had revealed that in addition to getting our apartment number incorrect, they misspelled the account name (Wife's name) as well. I was told I had to visit a Rogers store in person to correct those errors, which really wasn't a huge deal since I had to return the extra cable box anyway.
When I arrived at the store, I showed them my US-based drivers license and was told "Whoa. Now THAT is going to be a problem." It turned out to not be an issue, however I was told that my wife would actually have to come down since it was her name on the account. After giving them what I believed to be an appropriate amount of shit, they agreed they would allow her to phone in instead.
I got back to the house and called Rogers. I manage to speak with Derrick who claims that the account number I'm giving him is incorrect even though it says "ACCOUNT NO." on the Rogers receipt in my hand. With all the excitement and charisma of a toll-booth operator, he finally manages to pull up my account. I handed the phone to my wife and 30 MINUTES later we had a correct account name and apartment number.
Before the call was over she confired that a tech was coming between 2-5pm that day to fix our connection problems. "Oh yes, that's today from 2-5pm. We'll see you then."
SO about 5:33 rolls around and I call. "Yes, we're all scheduled for Tuesday the 13th." "What?? That's 5 days from now! Are you f'ing serious?"
At this point I'm assuming that Derrick hates his life and has decided to try to give ME a taste of what it's like to be him. Derrick must have changed the appointment - what else could it have been?
After some bitching, I was told that a tech would be out 2 days from then - just slightly better than 5 days. FIVE DAYS? REALLY? (I SO want to say.... "back in the states..." but I won't... heh.)
Two days later the tech finally comes and I'm really excited to have an internet connection again. The movers finally arrive with our stuff, so while I'm busy unloading my wife is in the apartment with the tech. According to her, the tech swapped a cable tested the line, called it good and left without running a speedtest.
I walked into the apartment and went to http://speedtest.net to find that our speed had gone from 2.0Mbs down to .32mbs. Yes, from suck to blow.
I called Rogers again and was told to install some remote control/Chat software and submit my request via internet. Next I spent 1 hour and 45 minutes chatting with a low level tech who insisted on checking every setting on my computer, even though there was no possible way that could be the issue. Why? I was seeing the same speeds on my laptop.
In addition he insisted I run the http://rogers.com/spee... versus http://speedtest.net. Of course it's going to be faster directly to Rogers - that is not a valid test. Luckily it still came up quite short (5mb/s) and he finally agreed to send another technician out.
Sylvain told me that Rogers would call me to set up the appointment. I waited a day and they never called, so I rang them again. The earliest appointment was another 6 days out.
Do you people really put up with this shit? -
Review from Simon C.
Vancouver, BC
1/31/2011
Leaving Fido is similar to a bad marriage break up. I just want to get over it as soon as possible.
I had been Fido's customer for 8 years. They are charging me one more billing cycle before I can cut my plan because I am suppose to give them 30 days notice.
I don't think this policy is fair. Why do I have to pay for service that I am not going to use? -
Review from Frederick F.
Toronto, ON
8/18/2011
Yesterday I had an appointment for a technician to come out and check my high speed internet which was down Saturday and Sunday. Of course there was a network outage but Rogers would rather roll a truck to your house than admit that. Needless to say the technician never showed and they didn't even bother to call. I hate Rogers so much it is hard to put it into words. Of course what is our alternative to inferior products, poor reliability, extortionate prices and abominable service? Certainly not Bell. How about a little competition Canada?!?
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Review from Kat F.
Updated - 12/7/2009 1 photo
Rarely would I think to describe a company as "despicable", but, here we are. Rogers is a despicable company. Absolutely void of any sort of morals, respectable customer service or integrity. I've never dealt with worse.
I have three services with Rogers. Yesterday, Sunday, December 6, 2009 I had to make three separate calls to tech support to deal with each service, which failed in succession like a string of dominoes.
MOBILE
For two months now I've had upwards of five dropped calls per day on the iPhone. In early October I called to ask "WTF" and there was a recorded message talking about how there was a 3G outage in all of Toronto and that they were working on restoring the network, but in the meantime, that was the reason for the dropped calls. Two months later I am seeing more and more dropped calls - hardly professional when you're conducting business and your conversations cut out constantly. I called to ask for an update and the rep denied that there had ever been a problem, and "didn't know what I was talking about."
INTERNET
Not 30 minutes after getting off the phone with Rogers iPhone support, my internet went down. This has been an ongoing problem for three months and Rogers has absolutely no desire to fix it, the same way I have no desire to become a Hare Krishna or cultivate a garden of cilantro and red onions. Two hours later it's still down, and as usual, it's not their fault - "it must be your router." That's their stock answer even when it's clearly a Rogers issue. I'll be cancelling tomorrow, as soon as I set up an appointment with an alternative and change my email subscriptions that are routed to Rogers.
ROCKET STICK
When you work from home and your internet service is routinely down for hours a day, life is frustrating. For that reason I bought a wireless Rocket Stick from Rogers as backup. So when my internet went down today, I thought, "ugh", but at least I had my Rocket Stick. Guess what didn't work? Called tech support (third time in two hours) and out of the blue they said I'd have to download some drivers, which I of course couldn't do because my internet was down.
In summary, Rogers cares more about acquiring new fools to sign up for their shoddy service than to take care of the ones that have (inexplicably) stuck by them for 8 years. Despicable.1 Previous Review: Show all »
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7/7/2009
My face is actually red with the anger and vibrancy of a thousand burning suns right now after… Read more »
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Review from Suresh S.
Mississauga, ON
7/30/2011
This company might be one of the worst things about Canada. Capping broadband internet usage at 60 GB per month in an age of cloud computing, NetFlix, and iTunes. They claim it's necessary to maintain speeds for most customers, but then rent out faster connections with unlimited bandwidth to smaller ISPs at wholesale. (There's no way TekSavvy could stay in business charging less than Rogers while offering more if this wasn't the case). On top of this, they actually have the audacity to offer a feature named "Speedboost", which is akin to a gas station selling you rocket powered car with a 1 litre gas tank.
I grew up in Toronto when there were at least 2 Jays games a week televised on either CTV or CBC, so paying for cable wasn't a necessity to watch a baseball game. Now Rogers exploits their ownership of the team as a cash grab, forcing Torontonians to subscribe to Rogers SportsNet if they want to follow their local team on television. Rogers has become everything that is wrong with capitalism. If there was a way for this embarrassment of a corporate citizen to go bankrupt without causing the unemployment of its lower level employees (who have no say in policy), I'd be wishing for it daily. -
Review from Luke A.
Toronto, ON
10/20/2008
I've had Rogers cable in a number of cities now (always included in the rent, since I find cable a waste of money on the whole). While it's not outright awful, I can't really recommend it. I had a non-digital box that would occasionally decide to stop working, and there were times where certain channels (only the one I happened to be watching, incidentally) would pixellate and almost cut out.
In another apartment, I was using their HD-digital box, which was better, but still a real pain to get set up. There were a lot of identical channels (so they could fill it up to 999, presumably), and the numbering of the HD channels had no relation to their SD counterparts, making it hard to track them down. -
Review from David C.
Toronto, ON
10/27/2010 2 Check-ins Here
Received good service at mobile department. Purchased iPhone 4 with ease.
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Review from Christine T.
8/20/2009
Pee-u, this might be the worst Internet service on the planet. Even Shanghai has better band width. What's wrong? A lot. Where to begin:
DNS redirects, blocking certain sites at certain times (is this China?)
and over all snail like service. Ohh how I miss the abundance of free stateside wi-fi. To be a squatter again would be soo sweet! -
Review from Yolanda B.
ON
12/18/2008
-props for good service on cable & Internet and tech help
-thumbs down for rates and pesky sales people
I've used Rogers Cable for years. I now have Internet and Digital Cable for which I pay, what I think is a disgusting amount of money a month ($80). My service has been good for both, but when there is a problem and I call for help, if I can by-pass the irritating phone system, the customer service and tech people are very helpful.
My gripe is with the way in which they structure their billing and the way in which they go about pestering me to sign up for their Home Phone service. I must get a phone call a week and a brochure a month from them trying to get me to join. If they took the money it costs them to try to recruit me and took it off the price of their services, I might be more inclined to switch.
Recently Rogers sent out a notice trying to convince me that they've improved the value of their Internet service to me. I used to have Internet Lite or something and now I've been switched over to a package that's lower on the scale and has a limit on bandwidth use. Well, that's all fine and dandy now, but in the future when everything is on video and you need more bandwidth to do the simplest thing, it won't be. I don't have a clue how much bandwidth I use and frankly I don't care. I don't know how these wireless companies get away with it. Government, where are you? -
Review from Larry G.
8/29/2008
This is actually a review on Rogers' wireless service. The entire time I was in Canada, I had full wi-fi coverage/services on my Blackberry pager. Oh my, I was in heaven!
In America, wi-fi coverage is constantly changing as you move or drive around. At times, this can be frustrating.
Not in Niagara Falls and Toronto areas. Full wi-fi coverage...the entire time.
Now, that's impressive! -
Review from Dan S.
Sudbury, ON
7/12/2010
Can you say reversed billing....b$st#rds!
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Review from Mike P.
Brampton, ON
1/7/2010
Rogers ...
1) is over priced
2) have horrible customer service
3) faulty and incorrect billing
4) poor customer service
5) not enough options
6) never arrive for an appointment -
Review from L. P.
Toronto, ON
7/4/2011
The building I lived in took cable service for the whole building in 2007. I got a real deal on internet and later, the phone because of this. I did notice that the phone would go down for about 15 minutes to 1/2 an hour occasionally. That was no big deal at the time. I moved and kept all 3 Rogers services. Last summer, all my services just went down at once, for a couple of hours. Everything did not work. I discontinued my cable service because I don't watch T.V. that much. This summer, my phone went down for over 13 hours straight. That is just too long to be without a phone when I'm paying for the service. It's unacceptable, so I called another service provider when the phone was back on. Rogers has never had a problem with me. I always pay my bills as soon as I get them. Some people would call me a good customer. I still have the internet with Rogers. I don't know how long that's going to last before that goes down and I have to move that service to another provider too. They can offer all the discounts they want for bundled services. If the services go down and you have to move them to another provider, they claw back the discounts because you aren't keeping the service. You don't get an explanation of what went wrong. You don't get a refund for the time spent without the service due to no fault of your own. It's sad.
