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Rogers Communication
Categories: Home Services Television Service Providers Home Services Internet Service Providers Professional Services Internet Service Providers Television Service Providers, Internet Service Providers [Edit]
333 Bloor St E7th Fl
Toronto, ON M4W 1G9
(888) 764-3771
- Accepts Credit Cards:
- Yes
2 reviews for Rogers Communication
2 reviews in English
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Review from Carmen V.
Sherwood Park, AB
5/3/2012
Worst customer service ever.... period.
I was away on holidays and came back to get a call from their collections dept about an overdue bill, a company account for an internet rocket hub.
Sarah Lynne - Employee # 690297 said that I had an outstanding cell bill, to which I told her, we did not have any cell service with Rogers. Her first statement (rudely) was " then you better talk to Fraud because someone has stolen your information". To that I took the time to ask a few more questions and got her to look at her screen to see that it was actually for Internet Access, not a cell bill.
She was ridiculously rude and unprofessional. When I asked for her boss, she basically said she was the only one in charge, and she could only pass me to customer care. After pressing the matter further, I got her to send me to her supervisor.
Amanda - Employee # 656349 is apparently the supervisor of this crew... after talking with her for a minute I see where the lack of customer service comes from. I would not allow her to work cleaning floors in my business, let alone talk with a customer or train a staff member on how to deal with clients.
It took me almost 3 minutes to get her to write a note in our account (Again) that since we have ebill, if there is an issue, they should email the address on file that goes to our accountant to get that taken care of. Apparently since no one in Rogers reads notes, they do not even bother putting them in. I have asked this on 3 other occasions and apparently no one listens.
Rogers... you seem to hire the bottom of the barrel, you do not train your staff, you do not care about your customers and you do not care about your name. That shocks me. You would think in this day and age, you would understand that a simple courteous answer would have me raving about your services in the fact that you reminded our company that a bill had gone past due. Instead you have an extremely pissed customer that will take all the measures necessary to not do business with you again, and inform others how horrible the experience was.
I suggest you change the name of "Customer Care" to anything but... as that is the experience I have had.
I will be informing our accountant to change over all other mobile/internet services to bell. Apparently the fact that we have 30+ staff with iPhones, iPads, rocket hubs and rocket sticks is not enough of an incentive to treat us with any customer care. -
Review from Daniel K.
Scarborough, ON
12/7/2011 1 photo
I am going to start at the very beginning when I was trying to get a cell phone with Rogers. First of all, they basically told me to go sit on a fence because the didn't want to give me any add-ons to my package that would mirror my plan that I had with their sister company Fido. After arguing for more than an hour, I finally got a plan that I could work with. Over the next 3 months, Rogers billed me over $4000 and I had to call in each time to get this reversed. On my 30th birthday, Rogers sent me to collections and I got a call from a bill collector asking for over $1200. I finally managed to get this resolved and it seemed like everything was fine with them, a pebble in the pond so to speak.
Now, after a few months, I tried to get my girlfriend on my plan because it was a good plan and it would help her save money. Well I called Rogers again to offer them more business and they basically told me no and I had to fight with them again to attempt to transfer my girlfriends phone over. In that phone conversation, I found out that Rogers had me on the wrong plan again for more than a year. Now you are probably wondering, why I didn't notice sooner, I am a road rep and I don't always review my bill because I am always on the move so it was something that I missed. Needless to say, I thought everything was fix way back when. So I have been delaying bringing my girlfriend to Rogers. Now fast forward a few months, Rogers replaced the telecommunication box in front of my house and since that has happened my internet has gone down and my cable TV doesn't work.
I am going to start with the internet. Again, I am going to remind you that I am a road rep and my girlfriend was the only person home at the time. I called Rogers and told them my internet is not working and I need someone to come out and fix the lines. I told them that I am a road rep and you need to try and come after 7:30 because no one will be home if you come earlier. They said that they can't guarantee but they will send a note to the technician because everything is done in a 3 hour interval. Well the technician showed up at 5:30. So I called again and re-booked the appointment and I told them you have to try and get the technician to come after 7:30. The tech again showed up at 5:30. At this point my internet was not functioning for 4 days. I had to wait until I came home to finally get the internet fixed. When I called there customer care line, people were rude and didn't seem to care what happened. I had a guy named Mo in customer relations that was rude right from the beginning and refused to transfer me and told me to call back and speak to someone else. I have a "supervisor" Freddy tell me that I was not respecting Rogers time because no one is home when they get there. Those were the worst 2 that I got in my 4 hours trying to resolve this.
Now the story does not finish with the internet because now my cable doesn't work. So I book for the technician to come over and fix it. I rushed home from the office so I can be there in the 3 hr interval. I was trying to "respect" Rogers's timeline. The technician came over but refused to come in and fix the cable because of barking dogs. One dog was in the room and the other dog was in the crate. So I told him to leave and when I called to complain. I got some lady that said "he felt endanger" Of what, the dog in the bedroom or the crated puppy.
Rogers does have the ability to be a good company they just employ below than sub-par people that don't care about what happens or who leaves as their customer. This is some of the worst customer service that I have ever experienced. This issue is still ongoing with Rogers and I will post some updates as they happen
