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1 review in English

  • Review from Steve B.

    • 1 friend
    • 24 reviews

    New South Wales

    Australia
    1.0 star rating
    Updated - 9/30/2009

    To add insult to injury, the hotel overcharged my credit card and can't figure out why.   They haven't refunded the overcharge, but I get to hear some story about how the accountant is out today and they'll try to work on a refund 'later'.  

    Also, the front desk person said "no, you didn't make this reservation thru the hotel, it shows you made it thru iHotelier."   iHotelier is the hotel reservation engine that powers their website....these folks really do have no clue....

    Update #1 -The accountant was out sick another day, they promise to call back tomorrow...

    Update #2 - A week has gone by and I haven't heard squat...

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    1 Previous Review: Show all »

    • 2.0 star rating
      9/18/2009 First to Review

      I rolled the dice and chose the Regent Hotel Victoria - and lost.

      It's reminiscent of a 1970's… Read more »

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