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4 reviews for Real Canadian Superstore
4 reviews in English
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Review from Jessica Q.
Coquitlam, BC
4/29/2012 3 Check-ins Here
Ahhh (sigh) Superstore!!!
I go to this location in Coquitlam quite often.
Resons for that:
-cheap
-variety
-lots of inventory
-organic/health/vegan/gluten free section
-international products aisle (indian, mexican, asian, etc.)
-large selection of cheeses
-clean, organized, spacious.
For all those reasons, I give them 4 stars.
I, personally, find this store a bit better than the other one in the area, however, the customer service definitely is not the best. I have never been able to find someone to ask questions.
The store is huge so I have had to go all the way to "customer service" and then line up for quite some time to get help.
The ladies at the deli department are really nice and helpful though!.
Superstore offers the "no name" generic products which are not the best quality in the market but I find some of them are not too bad and their prices are good.
Big stores like this, big and cheap, don't offer the best service but I do save lots of money in groceries every month so I guess I am ok without getting the big smile at the cashiers :) -
Review from Jenni B.
4/29/2009
Superstore might just be another one of those big box stores, but I have to say I support this empire.
This location in particular is great - I say this because it has a great selection of organic foods and wheat alternate products. I have no trouble accomodating my dietary requirements at this store. Also handy is their photo and pharmacy (if you don't have prescription coverage Superstore is cheapest), and a suprisingly okay clothing department.
How many places can you pick up a cute pair of shoes and a DVD to supplement your grocery shopping?
I also like that they charge for their plastic bags - plastic bags are the bane of my existence and I know having to buy them makes people consume less.
Also, their pricing is almost unbeatable, and having a hungry man to feed at home this always helps keep the food budget under control.
However, minus one star based on the fact that this location to a lesser extent than others but still, is overwhelmed with junk food, and anytime a grocery which offers half junk and half real food I get irritated. -
Review from D K.
Coquitlam, BC
5/26/2010
I'll give them points for being the cheapest around. Otherwise, nothing stellar about this place especially this location.
If using the underground garage, be prepared to be asked for "spare change" by homeless people. I've had one get quite hostile with me although most are polite.
The ramp is a huge P.I.T.A.! (pain in the ass)! As mentioned by someone else, the carts are large and the ramp is narrow especially with the gardening stuff out. People! If you drive a car then you know the concept of driving on the appropriate side of the road. If you apply it to grocery shopping, things run much more smoothly! Seriously!
Overall, I can't complain about the inventory. Yes, I've seen berries getting moldy in their plastic container and pointed it out to someone who worked there and they did remove it.
The checkouts... Please hire more people! Like mentioned by someone else, there are about 15 lanes and only 2 or 3 are open. Line ups are brutal! Forget the ice cream unless you intend to eat while wait. -
Review from Kelly M.
Port Moody, BC
12/12/2010
I want to tell you how dissappointed I have become over the past 2 yrs with many of your products and lack of customer service. The last time I filled out a complaint form with the time I was at home to be contacted you called me hours before - obviously you did not want to speak with a real person) Not only are many name brand products being replaced with your Presidents Choice labels which don't allow us to choose, but I sit here tonite with friends doing our favourite wine, cheese and great new olives get-togethers and I am embarrassed with your Presidents Choice brie cheese round that I just purchased. Tastes terrible, too hard, never gets soft - good until end of Feb 2011 (what on earth is in it to last so long!) Gone is the large blue/white round (sorry, can't remember co. name right now) that is always so good. You only sell the small round now, so not big enough for all my friends.
your produce section is full of wilted lettuce, bulk mandarin oranges already going mouldy (I now do all my produce shopping elsewhere) and when I come into the store, the greeter doesn't even raise his/her head to say "hello". Then I have to wait for several minutes at the till while a customer has to run to the service counter to get a coupon because she had more than $250 grocery bill and qualified for some bonus. Why couldn't your cashiers have some coupons with them to give customer who didn't know they'd hit the required total. I have gone out of my way to shop with you for my home and biz for years, and find that more and more of my list is filled elsewhere.
Lower pricing does not always make it worth the lower quality
Kelly Morris
