Radisson Hotel Kitchener

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• Radisson Hotel Kitchener

  Review from Alexandria M.

  

  • 0 friends
  • 22 reviews

  • Alexandria M.

  Toronto, ON

  

  6/11/2011

  My boyfriend and I needed a hotel room for the night as we were coming to Kitchener from Toronto to attend a party.  We purchased a room at a 3-star hotel on Hotwire and it turned out to be at the Radisson.  
  
  Our room was very clean and nice but when I went to use the bath tub, the stopper (which was built in to the tub) would not close the drain.  I called the front desk to complain and at first they said that there was nothing that they could do since it was just the front desk staff working overnight and they didn't know how to do repairs on the bathtub drain.  I told them that that wasn't really okay with me since this was a special occasion for my partner and I.  They put me on hold for a brief minute and came back to tell me that they could switch our room for us and that they would even deliver our keys to us and escort us to the new room.
  
  A few minutes later, the attendant was at our door with new room keys and a voucher for 2 free room service delivered breakfasts! We were very pleased with that but even more pleased to discover our new room was a total upgrade!  We were put in to a suite with a nice bedroom with a flat-screen TV on the wall, a big bathroom (in which the drain worked!), a living room area and tons of other lovely extra features!  
  
  The breakfast was delicious, the staff were friendly and courteous and although the style of the rooms was slightly out-dated, (very 70s looking) we were very impressed by the level of cleanliness of the rooms, hallways, and front reception area.  Unfortunately, we didn't get a chance to check out the pool area.
  
  Be careful, you WILL be charged for local calls which surprised me but it wasn't really a big deal at all.
  
  Overall, this was an excellent stay and I would recommend the Radisson to anyone visiting Kitchener or Waterloo.  I really got the sense that the people that work here care about their customers and they truly did everything they could to make our stay a comfortable and welcome one.  I will certainly be returning should the opportunity arise again.  :)

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  Comment from Lesley H. of Radisson Hotel Kitchener 2/8/2012    « Hide

  

  Thank you for taking the time to complete your online… More »

  Thank you for taking the time to complete your online comment about your stay at our hotel.
  At the Radisson Hotel Kitchener Waterloo we believe that feedback is a gift. As it is only through valuable feedback such as yours that we are able to improve our quality of service. As you have said you would recommend our hotel we hope to see you the next time your travel brings you to the area.

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• Radisson Hotel Kitchener

  Review from Joe R.

  

  • 1 friend
  • 11 reviews

  • Joe R.

  Waterloo, ON

  

  7/18/2010

  Nice hotel in a region that is lacking in high end choices.  We were upgraded to a suite due to availability and it was nice and roomy.  Most importantly, it was CLEAN!!!
  
  The location is a little lacking.  There's not much a that particular part of King street but you're about 30 seconds away from the highway so it should make travelling easy.

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  Comment from Lesley H. of Radisson Hotel Kitchener 2/8/2012    « Hide

  

  Thank you for taking the time to complete your online… More »

  Thank you for taking the time to complete your online comment about your stay at our hotel.We hope that the next time you are in the area your travel brings you back to our hotel.

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