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Prompton Real Estate Services
Category: Home Services Real Estate Real Estate [Edit]
179 Davie StVancouver, BC V6Z 2Y1
Neighbourhoods: Downtown, Yaletown
(604) 899-2333
2 reviews for Prompton Real Estate Services
2 reviews in English
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Review from Darcy C.
8/31/2010
I've rented my current place for just over two years. The unit is privately owned and Prompton is the property manager for the owners.
First- the good- Monica, my first property manager, who I worked with for the initial rental, was *terrific.* She was very helpful for me in the context of my move (I was moving up with the States) and she was also just a joy to deal with, very organized and proactive, very pleasant.
Now- the bad- since Monica, four or five different property managers have been placed in charge of the unit. It took me five months of email nagging and finally threats of non-payment of rent to get them to fix broken lights throughout the unit (every ceiling fixture in the unit was dead), and when my ceiling started leaking due to a flood in the unit above, I was reprimanded for calling the "emergency" line ... which didn't lead to a person, or to any outcome other than being told I was over-reacting.
You know, I'm a landlord, too, back in California, and I *want* my tenants to think that water leak leading to 2x3 foot stains on the ceilings of my properties are an emergency, particularly when they're still dripping!
All of this in a higher-end Yaletown condo, with a rent increase.
I would strongly recommend *not* using Prompton to manage your rental units, if you want your units kept in good repair and your tenants happy. But, if you do use Prompton, make sure Monica G. is in charge of your units. -
Review from Raza M.
11/25/2010
Avoid them. When I moved in the condo was not clean at all, I had to clean it myself even after assurance it will be cleaned. They only do the basic cheap repairs on time and the worst repair guys, anything big forget about it, it will never be done. I'm taking them to the Residential Tenancy Branch for dispute resolution.
They will increase the rent no matter what. Even when the rent in the building is going down. I'm only still living in the same condo as I got a steal for a building with awesome amenities, when prices were falling, and my office is a block away from my place.
Note: Make sure you document every meeting conversation, phone conversation (send a followup email). Always add even the tiniest of details in email about repairs and cleaning not done on time. Otherwise get ready to say bye to your deposit.
They don't even deserve this 1-star.
