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Pinnacle Hotel at the Pier
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
138 Victory Ship WayNorth Vancouver, BC V7L 0B1
Neighbourhood: Lower Lonsdale
(604) 986-7437
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
10 reviews for Pinnacle Hotel at the Pier
10 reviews in English
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Review from Summy L.
If you are planning to stay here, ask for the harbor side view because the street side can be quite noisy with trucks and cars zooming by all night long. Street side also gets you a full view of the condo across the street. Yes, they can see you walking around your room naked right from the comfort of their living room couch. Then again, you get to see them walking around naked too.
The hotel seems fairly new with a lot of modern touches to it's decor. Clean and comfortable is my impression and that's how I like it. There's not much of space to each of these room, but if it's just for two people, you should be fine. One thing to note is the glass viewing window between the shower and the bedroom area with the blind/shade control in the bedroom side. I guess you can view the other person taking a shower while you're in bed. Kinky.
The cleaning maids are pretty quick at cleaning your room. We left for breakfast one day, and came back within an hour, and our room was made. Fresh towels and soap daily.
Here's my complain:
- Our TV reception sucked. All the channels were fuzzy and nothing seemed clear.
- Water pressure sucked. It's constantly low. At least the hot water was consistent.
- Paid daily parking $11/night in underground garage.Comment from Michelle R. of Pinnacle Hotel at the Pier 5/2/2012
Dear Summy, Thank you very much for taking the time to… More » -
Review from Beth O.
10/4/2011
My boyfriend took me here for a late birthday getaway-slash-Canucks preseason game. A little shopping for me, a little sports for him - that would've been fun in and of itself, but staying at the Pinnacle definitely tipped our little mini-vacation into the "awesome" category.
I've stayed at some nice hotels, some crap hotels, some quirky hotels... and this hotel qualified in my top three. Location was great - North Vancouver itself may not be the snazziest, but the Lonsdale area is lovely, and the SeaBus terminal is a 3-minute walk away (without dragging the hotel into a seedy touristy sort of feeling), making it a snap to run over to Vancouver proper (for the aforementioned shopping and sports). Our room was a 6th-floor "mountain view" (read: the nifty little area of Lonsdale and the condos/apartments across the street). The staff was friendly and knowledgeable, and though it did take them about an hour to bring up a toiletry item from the concierge, they apologized profusely when we called to remind them, and gave us two. :) Parking was $10/day, with come-and-go privileges, and for the convenience it was absolutely worth it. We didn't avail ourselves of the bar or restaurant (which I've heard & read are great), but will look forward to that next time.
Best of all, we got a great deal. :) WIN. Definitely recommend this place for a getaway - romantic or otherwise. -
Review from Nicole G.
West Vancouver, BC
12/5/2011
I am the managing partner of a law firm who has held a number of professional events at this hotel and paid thousands of dollars to do so.
I was getting my car fixed at a repair shop close by and asked to pay a fee to use the gym for an hour. The guest services manager Pooneh Maghrebian said no as it is "private access only". There was absolutely nothing she could do. I ended up waiting outside in the freezing cold after calling a taxi on my cell phone.
Given all the options available for professional meeting space, I will never book an event at this hotel again.Comment from Michelle R. of Pinnacle Hotel at the Pier 5/2/2012
Good Afternoon Nicole. I am sorry to read of your… More » -
Review from Christina S.
10/14/2011
First let me give you three notes:
1) I travel a decent amount. Typically once per month, and I stay in your typical Hyatts, Hiltons, and Marriotts when I do, for business.
2) My boyfriend and I drove from Washington to Vancouver, and were stopped at the border for him having a common Spanish Name. He's from Boston, and is parents are from Puerto Rico, but we still had to undergo a 30 minute screening on the chance that he might have smuggled up through America from Mexico... The Canadian border police let me (an average, 30 year old white girl) on through without a second look... \Sigh for Canada. By the time we got to the hotel it had been a 4 hour drive, and we were grumpy and tired and hungry.
3) It was my birthday weekend, where I would be migrating from 30 to the deadly 31, so I was a little more on edge than usual.
Now - On to our stay:
Checkin - Easy. I had booked through Travelocity and it was a simple, card for incidentals and ID scenario. We asked if Room Service was still running (We were starving!)... The answer was no, but he gave us a list of local places that delivered and let us know that even more info was in the folio in our room.
Ordering from outside places - Don't do like me and dial the area code like we have to do in Washington state. You get charged long distance if you do... \Mefail.
Room - We were booked into Room 801, top floor overlooking the water. It was gorgeous at night, and beautiful by day. Yes, there is a crane. I knew it was art before I got there, but I could see how others would mistake it as "construction"... That said, beyond that one bit of art that most travelers don't really get, the room was clean, comfortable, and well-maintained.
The main quirk is the shower window. Essentially rather than having a wall between the room and the bathroom, there is giant glass pane (with blinds) giving you a full view access into the bathroom. Because the blind control is OUTSIDE the bathroom, you really have to trust whomever you are staying with you respect your boundaries while showering. I could see it being great for sexy time... (Honeymooners - stay here!) but it would be weird if you were staying on business with another member of your work, or with friends. If the person controlling the blinds was the person in the shower, it would be no problem.
Amenities - We didn't use the gym, but since it was my birthday, the staff gave us complimentary champagne and chocolate covered strawberries. THEY WERE AMAZING and went a LONG way in amending the Canadian Border Police Nonsense. They set the stage for a wonderful time. Room Service Yam Fries are the bomb! Also FREE WIFI! Note: Parking is $10. Not a big deal if you expect it. Just know it. :)
TL:DR - This is a gorgeous hotel, with good access to Grouse Mountain or Downtown Vancouver, great room service, amazing staff, and well kept premises. -
Review from Tim Y.
9/1/2010 1 photo
This new hotel on the North Vancouver side couldn't be in a better location if you want to stay in the Lower Lonsdale District. Situated just 100 meters from the daily ferry terminal, you don't have to drive your car to get downtown. Also, the Lonsdale Quay Market is literally across the street so you can enjoy this little market for all its worth.
The hotel itself is very new and every room it nicely appointed. Free parking in the underground garage came with my Travelocity package for the duration of your stay and we easily found empty spots each time. Call the hotel to make sure you have this included or not. The staff are professional and very eager to make sure the new hotel keeps their reputation for being attentive. My wife and I didn't experience any lack of experience from the staff even though they are less than a year old (opened in 2010 for the Winter Olympics).
We had a harbor view room which is worth the higher price for the nice view from the small balcony. A nice assortment of toiletries are provided. Wi-fi and high-speed LAN are readily available for free in your room and throughout the hotel.
The 3rd floor is dedicated as a health and wellness area with a full weight room, cardio equipment, yoga studio (run by an outside fitness company) and olympic size pool and jacuzzi. The shower rooms have lockers and are very nice.
The lobby restaurant and bar was very accommodating to my guests who came nightly for drinks. They have a very good breakfast, lunch and dinner menu that gets good reviews overall. Again, we had attentive service that was friendly and appropriately casual while remaining professional. We ate there twice and had drinks their twice.
The downsides: This is not a destination hotel unless you want to be in North Vancouver but perfect if you want to be in Lower Lonsdale. Their is construction going on across the way (as of August 2010 at least) so you will encounter noise if you're trying to have a relaxing morning/afternoon in your hotel room. There is no on-site massage/spa so you'll have to go elsewhere if that's what you're looking for. Getting to the lobby from the street is a little awkward since you have to enter on a side street via car that does not allow U-turns to get into the driveway. I either had to drive around the block or do an illegal u-turn. Their is no pedestrian entrance from the main street either. A little odd. We did have water leak in our closet and we were immediately moved to a new room. They gave us complimentary breakfast for our trouble.
Pictures and reviews you'll find online on Travelocity, Expedia, etc. are accurate and you can call directly for more information. I find their website a little sparse for details but I'm sure that will improve as time goes on. Call for specials as they change weekly (I missed getting a free 3rd night since I booked before that promotion was online). I even emailed their sales director who promptly emailed me back and sent a nice note and gift in our room prior to arrival. They truly aim to make your stay comfortable and enjoyable.
I will stay there again when we return next summer. We had perfect weather and couldn't think of a nicer place to stay. For $189 a night I think this was a very good deal for such a new hotel that was near the water. -
Review from Raymond T.
Vancouver, BC
9/16/2011 2 Check-ins Here
Excellent service and food! North Vancouver finally received a great new hotel with an excellent restaurant and reasonably priced. The bartender "Dean" is first class! And the Food Service Manager "Jaco" made us feel very much at home.
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Review from annette K.
8/23/2011
My husband and I stayed at the Pinnacle a week ago, and I can admit that I am a fan. Here are the good stuff of the hotel.
The Good Stuff:
1. Free WiFi in the hotel rooms, letting us surf our phones without having to pay LD surfing charges.
2. 2 free computers in the Business Center to use anytime. (Unsure about printing capabilities but I'm sure they would allow)
3. Room was beautiful, however a little scared when taking a shower if I was being looked at from the other side of the harbor. Eeek
4. Room textures were awesome and definitely took tons of photos with the room ambiance. Room even had a microwave which you don't see often, and we enjoyed popcorn while watching late night TV
5. The King size bed is extremely comfortable, but the pillows are a little too soft for my liking.
6. Room was cleaned every day, and left in great shape. Though I have been places before where they will actually put your shoes back in the closet, or fold your clothes neatly for you. I may be being picky, though that is the reason that I tip them, so it would be nice to have something more than the bed done.
7. 100% non-smoking, which makes me feel very clean when I am in the room. I also like the fact that the balcony is non-smoking as it makes me feel I can walk barefoot and not worry about ashes on the ground.
8. Lobby bar is convenient to get to when you want to grab a bite and drink. I like the fact that there are different type of seating (table, bar, lounge chairs) to make it whatever style of sitting you prefer.
9. Hotel is in the best spot of N.Vancouver cause it is so close to transit. Easy to get to the city and a lot of different options for daily meals during your stay.
10. Incredible views of downtown. If you are visiting when the fireworks are happening in August you will be able to see them from the harbor facing rooms
All in all, we enjoyed our 5 day stay at the Pinnacle and will for sure recommend it to others. I will definitely be back also when I plan to visit Vancouver, it really is the best place on earth! -
Review from Abby L.
6/18/2011
We had a lovely stay here. We got a room with a harbor view, which we would highly recommend. The room was clean, modern, and had a beautiful bathroom.
For us, the location was perfect. We wanted to do the Grouse Grind and Capilano Suspension bridge, and both are in North Vancouver. The hotel is close to the ferry terminal, so it's certainly easy to get to and from downtown. The pool area was also great.
I would definitely recommend this hotel to anyone who is looking to stay in N. Vancouver :). -
Review from Tony D.
Chilliwack, BC
6/14/2010
This hotel is a great addition to N. Vancouver - if you looking for a modern nice hotel on the north shore - this will be it. Great rooms, super views (get a water view room for sure) Close to tons of great restaurants and 30 seconds from the Quay market.. The staff and service was great as well. Free Wifi in room, as well as wired (not sure if that is free, didn't try using it. Fridge and Microwave in the room I had as well.
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Review from Eva H.
Burnaby, BC
10/19/2010
In a phrase...not impressed at all.
The customer service is the worst I've experienced in a while.
Friends of mine got married and there were a few people that were staying over at the hotel...(a few, I mean probably 3 or 4 couples at the most).
We were dropped off at the hotel at about 2am in the morning on a Saturday night and proceeded to say our goodbyes, etc. (Please keep in mind that we were not that drunk and are most of us are in our 30's)...One of the front desk staff came over to tell us that he had gotten 2 complaints (in less than 10 minutes, really?) and that we needed to break up the party...
We were all so unimpressed with the place that I will NEVER stay there or recommend anyone else to. I understand that if there was a crew of 30-50people and everyone was yelling & drunk it would have been a different story, but come on now, really?
If you want to have fun... DON'T STAY AT THE PINNACLE HOTEL!
