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Petsmart
Categories: Pets Pet Services Pet Groomers Pets Pet Stores Pet Groomers, Pet Stores [Edit]
9934 170 Street NWEdmonton, AB T5T 6G7
(780) 486-7800
4 reviews for Petsmart
4 reviews in English
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Review from Gabrielle F.
Edmonton, AB
1/12/2012
I worked at this location for 3 years. A majority of that time was spent in the specialty or pet care department (fish, birds, small animals and reptiles) When I started, the environment itself was awesome, and when I say environment I mean the management system, staff and how the store was run etc. Right in the middle it began to steadily go downhill. As a employee it was not fun, but customers do not notice these kinds of things or understand them thankfully.
However I can say PetSmart is overall a good company. They do care about their animals. I was taught a fair bit of knowledge, but a majority of the information I would tell customers came from my own personal research from books, reputable breeders and certain sites on the internet. I can honestly say employees at that location are legit knowleagable and are not making things up to sell something. PetSmart is not PJs, they are not about the sale, and I was told many times that refusing a sale is encouraged if you do not like the feeling you are getting about a customer. We were encouraged to actually properly care for the animals and educate clients properly, and if they wanted to buy that animal fine, but there was no such thing as "tell me about this animal in 5 minutes or less".
The only thing was, there was never enough staff on. All it took was a noob customer to come in and if there was only one employee on, they are stuck with this idiot customer, while other customers start piling up who may already know what they want. Also at night, being alone is very frustrating. It wasn't uncommon to be alone for 5 hours, and while it had its quiet moments, I had to close my section down - feeding some animals, replenishing water, cleaning the cricket bins and then there was the back of the store where petcare employees are also responsible for: the adoptable cats - cleaning out their cages, cleaning out litter, replenishing food and water, sweeping up and taking out the garbage, then what is called New Arrivals - all of the new animals stay here when they come from the breeders for a certain amount of time, so any feeding and cleaning is done there and then it was to Isolation - where ill or stressed animals stay. They receive medication, some are feed etc. This whole closing process can take over 2 hours when you are the only person in your department on shift. By the way, all sick animals are removed on the sales floor, taken to the vet immediately, given meds and treated appropriately in a quiet environment.
All of the animals sold, except fish do come from local canadian breeders and seperately. Reptiles come from one breeder, small birds and small animals come from another ie. PetSmart does not mass purchase a bunch of exotics from one place.
As a response to Dan W.: it is very possible for a pet store to have empty tanks! Pet stores do not breed all of their fish in the store and in fact it is very difficult to breed fish captively, hormones are often necessary. PetSmart doesn't carry hormones to encourage breeding for fish, and especially in winter, the supplier will often not come because it is extremely cold outside, and properly heating a truck with thousands of fish can be a bit tricky, so why come all that way and have 75% of the stock dead? Not worth it. Also I do remember when fish system was down and their tanks were empty. That system is accountable for over 5000 gallons, dont know how fish smart you are, but thats alot! If the system is down, that means fish aren't getting oxygen, their tanks are not filtrated and there is no heat, so that means rapid amounts of fish dying within a few hours.
If you would go to any PetSmart, I would reccomend this one. There is an employee there who has a bachelor of science and 13 years of fish experience. I understand you are not happy because you had to search all over for an employee, but because fish are the top selling item and there were none to sell, it was likely that the employee was doing something else more important than standing around waiting to tell you that the system had broken down. If you see empty tanks, its common sense to realize there are none for sale! either the store hasn't gotten a shipment yet, the shipment was not a good one, so they couldnt sell any fish, or Gee, maybe the fact that the whole department was silent due to the fact that the enitire system was off would clue someone in.
Oh and I don't work for PetSmart anymore, so save yourself the embarassment of going into this store and bitching at a manager because someone over the internet made you feel like a dipshit. -
Review from Dan W.
6/21/2011 5 Check-ins Here
What kind of pet store has a bunch of fish tanks and no fish? Not a single fish in the place? After walking up and down the store twice, we found someone in the back corner to finally ask where all the fish had gone. We got told their system had broken and they moved all their fish to another location. Point is, we should have not had to search for help.
Will not go back to this Petsmart. -
Review from Gary C.
4/3/2011
Good selection and comparable prices. Service is awesome. Especially at this location.
Most pet stores have some sort of odor. Kind of goes with the territory. The Petsmart chain does an excellent job in that any kind of pet odor is barely noticeable.
This is my wife's and my preferred pet store. -
Review from Bala C.
7/16/2011
First bear with me for my long review. I intend to be detail and be specific to folks who are like me looking to find if they get what they want.
My review is specific to the Grooming service in this store.
This is close to the HomeDepot and next to the CAA. The near by stores are ToysRus and right across from the strip mall where Safeway, Futureshop are there.
I took my dog twice here..the first when he was about 8 month old pup and the last time recently when he was about a year. He is havanese dog. The first time I was howling around and was making sure that his facial and full body trim, nail cut are all done properly. There was no room for too much going wrong as being a puppy very limited work was required. However the second time when I went, I was so specific about the cut I wanted, but my havanese ended like a poodle.
The grooming options are very confusing and unfortunately if you are like me who need to decide before hand, you will not find much help calling by phone while reserving. When you go there in person, you will not be able to make proper choice as their service menu is not available clearly for you to understand and choose. Also there is no space in once you enter the grooming place and you will have the next customer and their dog fighting for the space. These all add to your inability to make an informed decision on the services you and your dog need. I ended up availing a full service and paying a lot of money and only to find the sorry state of my havanese turning into a poodle (nothing wrong in a poodle..just that don't want an havanese to look like one).
As part of the my service they were to give a bow and a finger brush as compliment...but was not given...and had to go back and ask.
Long before as part of my profession, I learnt that any business or service when serving its customer should not have an intimidating environment. Intimidation can be of many form the above mentioned details in my review are also part of intimidation.
Already got some references from friends with another groomer and waiting for sufficient hair to grow on the near shaved legs off my poor havanese to try. Will certainly write about my next groomer and my experience.
Till then..Ciao :)
