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  • Review from Amanda C.

    Photo of Amanda C.
    • 8 friends
    • 15 reviews

    Calgary, AB

    1.0 star rating
    2/21/2012 1 photo

    This company as a whole is by far the worst company I have ever dealt with in my entire life. A bunch of unfulfilled promises and lies is basically the summary of the service that I received from them.

    Some background for this is that I wanted my car shipped from Toronto to Calgary.. And was told that it would take 5-8 days including weekends.

    THURSDAY FEB 2ND:
    Dropped off my car at their lot so that it could be shipped out first thing Saturday morning on Feb. 4th.

    SATURDAY FEB 4TH:
    Car went out on a truck (assuming).

    WEDNESDAY FEB 8TH  -- DAY 5:
    This is the 5th day so I called to see the status..they said I should receive my car over the weekend (11 or 12)

    MONDAY FEB 13TH   - DAY 10:
    NO car whatsoever on the weekend... so I call for another status.... They begin telling me a story that the truck broke down in Winnipeg and that it didn't get anywhere.. so it's fixed at this point and it will continue to move forward.. I will get my car FOR SURE on Tuesday night or early Wed Morning...

    TUESDAY FEB 14th - DAY 11:
    NO CAR YET.. So I call for another status.. and they tell me that I'll get it for sure on this night...

    WEDNESDAY FEB 15 DAY 12:
    NO CAR YET... so I call again, asking for the driver's number.. and they wouldn't give it to me.. So finally, the driver calls me and tells me that he will be in Calgary on Thursday morning.. at around 5-6am..At this point, I can't even pick up my family members from the airport because I have no car!

    THURSDAY FEB 16 DAY 13 6AM:
    I call the driver himself because I get his number from the other day..and he tells me that he's going to be late...another 2.5 to 3 hours..... At this point, my trip is now delayed because the trip that was planned since the very beginning, is all dependent on the car.

    8AM:
    I call the driver for an update.. he tells me he's going to be another 2 hours... ARE YOU SERIOUS? Don't tell me 2.5-3 hours and then tell me the same thing 2 hours later...

    10AM:
    I call the driver for an update and he tells me yet again... another hour to 2 hours... At this point we make the decision to go to rent a car because we can't keep delaying our trip.. we have hotel reservations that we can't cancel.. etc. UNluckily we talked it out and ALTERED our plans and decided to WAIT for the car

    12:30PM:
    Call the t driver for another update.. he say's he'll be there in an HOUR...

    1:30PM:
    FINALLY , I receive a call from the driver saying he's off loaded my car and that I can go get it.. What a sign of relief.. meanwhile, I'm looking up some laws and by-laws on what would happened if they somehow jacked my car and stolen!

    2PM:
    I do an exterior check on my car...some mechanical/industrial GREASE stains.....i can handle that.. I can wipe it off and clean it.... I open my driver's side door and I see a massive grease stain that was TOTALLY NOT THERE before (it's a brand new car from July 2011) on the driver's seat..... Not good...  ALSO on top of that, the driver told me that the reason for the delay was that the original driver had QUIT ON THEM last minute and they had to find another truck driver to take over!!! WHY wouldnt they tell me the truth to begin with?! also, GOOD for that guy tha quit.. i'd never in a million years work for people who are DISHONEST and offer HORRIFIC service!

    FEB 21:
    I have sent an email with a photo of the stain even from before..and I have YET to hear back from them.. Everytime I call for something and they SAY that they'll call me back.. I NEVER get a call back.. VERY poor customer service, there is absolutely NO customer service.

    It's unbelievable really how they are treating this situation.. It has basically come to a point where I will basically make it my goal to make sure no one is ever going to go through the same process as I did.. This is by far THE WORST I've ever experienced in any given services company.

    I am dealing with Craig, Sean, Rene, and Graham from this company and they have absolutely NOT been helpful AT ALL.. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!

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