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Pantages Hotel Toronto Centre
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels
200 Victoria StToronto, ON M5B 2R3
Neighbourhood: Downtown Core
(416) 945-5444
Announcement
Click Here for Special Offers and Packages at Cosmopolitan Hotel Toronto! http://bit.ly/m2KPdu
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
15 reviews for Pantages Hotel Toronto Centre
15 reviews in English
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Review from Rose M.
1/28/2012
Nice to have kitchen amenities in the room. The best part about this hotel is it's location, it is surrounded by things to do!
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Review from Slushee Y.
North York, ON
1/10/2012
I cannot believe my experience here. I had to actually write to the general manager as his staff were incompetent, insulting and extremely condescending. Here's a story for you:
I booked a boutique suite through Travel Sensations valued at $309.00 for 4 guests. I have documentation for this reservation. Upon arrival, I was asked to sign some waivers and was informed that my reservation was correct for the amount and for 4 guests. The woman pointed out that any additional guest(s) will have an extra charge of $50/person. I explained to her that my reservations include the 4 guests so there should not be any additional costs. She clarified it for the second time that the reservation was for 4 guests.
Next morning, at the time of checkout I spoke to a gentleman named Ibrahim who surprised me with an amount of $409.00 for the rate of the room. He told me that I was being charged for the extra 2 guests. Astonished, I questioned this charge and all he said was, "You signed the papers". Even after presenting my reservation documents from Travel Sensations he continued to say that I had signed the papers without providing any explanation. At this point, I asked to speak to the manager. Ibrahim notified me that "Tom" was manager on duty but was unavailable as he stepped out. Furthermore to my disappointment, he was unable to tell me when Tom will be back to assist me. I asked Ibrahim to contact me when Tom immediately comes back as I am not authorizing this payment until it is settled in fairness.
While waiting for Tom's call, I decided to go back after two hours. To my surprise he was back at reception. After explaining the whole matter to him including the provided documents from Travel Sensations, all he told me was "Is this your Signature?" "Well, you signed the papers," and "How much more clarification do you need?" I not only felt baffled but also belittled as his tone and language was extremely condescending and inappropriate towards any client for that matter. In addition, he stated "Personally, if it was me I would have read the papers more thoroughly". After feeling insulted, I asked for his manager's number and was presented with the General Manager's contact.
After three days I finally got in contact with the General Manager (Mark) who reviewed the case. All he replied to me was "I have enclosed the adjustment to your credit card and apologize for not making this correction during your check in."
I am still extremely disappointed with Pantages Hotel as it's not the $100.00 I was concerned about but rather the customer service. The staff here are disrespectful, condescending and extremely rude. Avoid this Hotel at all costs. -
Review from Kat T.
10/14/2011
As an Event Venue, the Pantages offers up a really modern, classy environment for speaker/dinners, buffets, all day conferences and more.
The bartenders in the lobby bar do a good job at taking care of all of the guests needs- Martini night?
The event or reception space is nicely laid out with enough room for a buffet or a long ballroom with a sit down dinner. There will never be enough room for 200 people, but for 100 or so for a sit down, it's great.
I've been several times, and the contract for booking is ridiculously long, so be forewarned.
I've also been to the spa which is Meh- Registered massage therapists who obviously aren't that into their work. -
Review from Jen W.
Scarborough, ON
1/28/2012
The service sucked but the room was quite nice. My bf and I had booked a room there a couple nights before and was orginaly booked in the non smoking chic suite, but when we got there was told that they had to move us to the superior suite that happend to be for smokers. They apolgized and said they had a fan in there to air the place out, but even after we had gone out for the night it still smelled like smoke. Were not smokers, we don't like the smell of smoke, we also did not pay good money to sleep in a bed where we could smell the smoke in it!., oh and we also did not get any compensation for our troubles either, just a simple :" your room was not guarenteed", like what the hell, so if we were really allergic to the smell we would have been out a room then aswell?.
I don't think I would want to come back just because of the service, I really liked the room besides the smell, and the bed gave me the best sleep ive had in ages but please let us know ahead of time that what we asked for might not be what we get, because that just sucked. -
Review from Char C.
Toronto, ON
3/13/2011
Pantages vs. Cosmo...Cosmo wins...
This place isn't bad but compared to the cosmopolitan hotel, this loses. The rooms are smaller, the amenities are not as nice and the staff arent the friendliest.
When you consider paying $220 for a night at a hotel, I don't this this place is worth the money. I even got a massage for almost $100 dollars and it felt like someone just rubbed my back...I like a good massage I want to feel that my back got worked out but....this place didn't do it.
The one major bonus is the bar downstairs. I think they had the best amaretto sours EVER!
Part of this hotel is a residence I've seen that part too...small and very expensive....so no exception that the hotel part is also small and very expensive.
Cost: 1 room, $220.
Room quality: 4.5/5
Room quantity: 2/5
Service: 3/5
Would I Go Again: No. -
Review from Catherine and Sherwin C.
8/24/2009
I think the true test of a good hotel is, 1) would you come back, and 2) if someone you know asks for a hotel recommendation, would you recommend this place? In Pantage's case, I cannot say yes to either.
When a hotel raises your expectations and represents itself to be a 4 star hotel, I think it's reasonable to expect a 4 star experience. But, well, it just wasn't 4 stars for me.
First of all, this place nickels and dimes you. It's $12 extra for internet access in your room (in this day and age!). It's $3.00 minimum to use the internet at their business center, and then they charge you $0.50 per minute thereafter. (Yeah, if you hop on really quick and check your e-mail, you might end up spending like $4.00.) Bottled water is not complimentary. The list goes on and on. I've received more generosity and hospitality at a Motel 6.
Second of all, maybe we just had really bad luck with the front door staff, but they weren't very friendly to us. We asked for directions to a local university (the ONLY university within a 5 mile radius), and got a downright hostile response ("Where's that?!? I don't know what you are talking about...") Good lord, we're from out of town - shouldn't you know where the local landmarks are? After that, we stuck with asking for directions with cabbies, and the doorman, who was a nice guy.
To be fair, the sheets were very clean. I liked the hardwood floors. But our room just was not "4 stars"... overall, the room was okay, but little details were not good... the vents in the bathroom above were rusty, the furniture was scruffed up, the paint was definitely peeling here and there... and I agree with the below reviewer, the water took a long time to warm up.
This place is very central, and the rates are okay for that part of town. So if you want some place central, this is a decent place.
But, ultimately, you gotta compare apples to apples. In other words, I'm not comparing this place to a Best Western - I'm comparing it to OTHER 4 star boutique hotels in major cities around the world. My reaction to Pantages is a surprise even to me because I'm pretty easily impressed (look at my other reviews, I'm handing out 4 star/5 star reviews everywhere I go!), but I just can't do it here. -
Review from Kimberley K.
7/29/2010
I would never ever stay at this hotel in the past as the management staff of the martini bar were assholes. Yeah, I'm talking about you David, you arrogant jerk.
However, I found a king room for under $200 so I decided to stay for a night and do some shopping downtown during a recent trip to Toronto. I was actually pretty impressed. I love condo slash hotels because they come with kitchens! Even if I don't use it, I like that I have the option.
The bed was comfortable and I liked the furnishings. The floors were nice since they weren't carpeted and the linens were soft and fresh. It was super hot in the city and I was pleased that the AC cooled the room efficiently and kept it cool. When others say the water takes a bit long to heat up, it's true. I waited a good minute or two before hopping in.
The elevator on my floor didn't work. Well, the down button didn't anyway. I'd have to press the up button and sometimes ride up to other floors before I could head down again.
I would stay here again for $150 or less. -
Review from Samantha F.
York, ON
4/3/2009
My work was considering holding an event here for work, so keep in mind that the Event Manager was working really hard at convincing me to book here, and I'm easily wooed. He's lovely, btw!
That being said, I loved this hotel. I stayed here while working another event at the Carlu, so unfortunately I really didn't have enough time to enjoy it as I wanted, BUT the time I had there was awesome.
They put me up at a stupid cheap rate in one of their fancy large rooms with kitchen, couch, etc. It was nice to have my husband join me later and just chill and watch tv. The suite itself had a definite condo feeling to it; washer and dryer in a closet, tv in both the main area and the bedroom, and modern looking décor throughout. I'm usually a fan of retro kitsch, but was definitely wooed by the cleanliness and modernness of the suite, and really the entire hotel itself.
The décor throughout is fun, one of the elevators has a great red light in it that makes you feel saucy (until a family of tourists pile in!). And if you want some greasy breakfast, Frans is connected to the hotel, and then you can shop it off at the Eaton Centre down the street.
Housekeeping delivered me some delicious chocolate covered strawberries, some healing rocks from the Pantages Spa and a handwritten welcome note. I felt very taken care of, and think that next time I feel like just escaping the house for a "treat-me night", I'll be shacking up at the Pantages. -
Review from rebecca b.
Hampstead, QC
10/5/2009
we had a corner suite,living & bedroom so it was bright & airy .We expected the bathroom to be somewhat spa-ish.(not).It was dark brown with a low grade light bulb.yuck!!!!!!!!!!
The fact that the floors are all hardwood means that finally you can walk around without flipflops on gross carpet.But you can hear you upstairs neighbors walking around.
convenient location.
concierge was helpful
Personally I prefer chocolates to rocks on my pillow any day -
Review from Jenny Pear B.
9/14/2010
I just left The Pantages and wow! What a great hotel and staff! I was in town for TIFF and wanted a hip, central hotel and Pantages was exactly what I needed. When I checked in, I mentioned to the desk clerk that I needed to find a drugstore to get a toothbrush (my sonicare had died...) and she whipped out a toothbrush from a drawer! I didn't ASK for one, but she was prepared, like she read my mind!
The suite was amazing, lots of room to stretch out and an uber-comfy bed. The only drawback were the pillows: they are pretty big/fluffy and my short neck could not handle- ha!
I went to a screening at the nearby AMC and spend my dinners and nights out on Queen St West. Each night the hotel kindly got me a cab, even though as a New Yorker, I was up for the challenge myself.
And today when I left, I was going to get a cab back to the airport, but they called me a car, as it was cheaper.
It was really nice here, I felt really well taken care of, which I think is the best thing you can ask of from a hotel. -
Review from Lindsay S.
Toronto, ON
10/5/2009
this hotel is horrendous.
make sure you request a room NOT under the gym (which is half a floor, mind you!) or you'll hear the pounding of treadmills all day & night ...
my husband and I actually CHANGED hotels, as this was supposed to our honeymoon trip, and we were so upset by the series of events, we took a taxi over to another local hotel! -
Review from Nat H.
11/7/2008
Pantages is considered a "boutique hotel," and it's a great place for a splurge vacation if you're tired of staying in those Best Western type places. The rooms are so reasonably priced and the make you feel classy. We stayed in one of the larger rooms that had a kitchen and common area. It was very clean and comfortable. The kitchen even had a tiny dishwasher. The bathroom had a huge tub and was exceptionally clean, and everything looked very new. I usually have a thing about walking around with my shoes off in hotel rooms, but I didn't think twice about strolling around in my bare feet. Did I mention clean? Other perks: good location, near shopping, theater and restaurants; has a diner attached that serves poutine; has a hip little bar in the lobby. One of the nicest places I've stayed in a long time that called itself a hotel.
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Review from Elaina G.
4/18/2009
This hotel is actually quite great. I occasionally fly to Toronto for long weekends and love the fact that most the rooms come equipped with a kitchenette. I pop over to the St. Lawrence Market and stock up on goodies to cook. It's far better than spending money in restaurants. Although, there are a ton of fabulous restaurants in Toronto but you really can't beat the food in the market. In any case, the rooms, yes, they're clean, have wonderful hardwood floors. Pantages has a wonderful spa and everyone is quite helpful. The location is great as it's near the mall and other theater venues. On occasion you can get a really great deal but for me it doesn't really matter, this is one gem of a hotel.
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Review from Grant C.
5/25/2009 2 photos
This was a good pick for my first visit to Toronto; a good location right in the center of downtown, more or less the same distance from anywhere you'd want to go and just a few minutes from the Queen Street and Dundas subway stations. There's a 24-hour diner next door if you're feeling peckish after a late night out. Inside, it's a pretty standard issue boutique hotel. The rooms are small but clean and comfortable, with hardwood floors. My only complaint was the water pressure was a little iffy and the shower could have heated up faster in the mornings. I didn't spend much time hanging out at the hotel, but there's a pleasant bar in the lobby with live music on the weekends. Friendly service. They rent bicycles, too, which is a great way to get around Toronto. Overall, I would stay here again.
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Review from Tan N.
4/27/2011
This hotel had horrible service, we booked a no smoking room months in advance, upon arrival they put us in a smoking room, didn't offer us options and treated us poorly. I would not come back here.
