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Openroad Toyota Richmond
Category: Automotive Car Dealers Car Dealers [Edit]
13251 Smallwood PlRichmond, BC V6V 1W8
(604) 273-3766
Lorne M. said: "Excellent company. Great to have a car company in Vancouver that doesn't try to impress you with expensive showrooms. Just great cars, nice staff and very easy to make a deal. Recommend highly." read more »
4 reviews for Openroad Toyota Richmond
4 reviews in English
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Review from Larry L.
*** This review is really for the IQ and Scion and the Toyota brand. The dealership and the management are not part of this review. Otherwise it'd be a 2.5 or 3 star review).
Came back here for the IQ Scion event with SR Auto (makers of cool looking IQ's) and the Roaming Dragon (caterer).
I came with my beat up "yumped and jumped" rally-x Yaris and stuck it out like a sore thumb in front of the Toyota dealership.
They usually don't pay attention to my car, I have to say, it's something that Asians tend to scoff at with uncomprehension. I did however buy that Yaris brand new from Open Road Toyota a few years back. Did I feel any Toyota love from them? Nope.
They should because of all the beating I did on this car, it's a testament as to how durable a Yaris is. Having said this, I'm pretty sure that little IQ is just as durable. Maybe not the body panels, but the frame is. Which means if you get into an accident (god forbid) You'll come out ok.
I'm also familiar with the 1.3 litre engine as it came with the Vitz (Yaris) I drove in Japan and the IQ is gutsier. The car's 1/3 the size of the Yaris afterall, so it better be peppy, CVT tranny and all.
SR Auto did a bang up job on making the orange IQ look like it could chew up a Lancer after it beat up on a flock of Smart cars!
So, I like the car. Great review. The dealership? We'll have to wait and see. I started off with their Scion Facebook page and they seem to be only interested in kids who want to tune a car and look cute. They're not really interested in us older folk with the money to buy one. They want to target our kids who go to us with the money to buy one for them! Such is their marketing.
Kinda like tabaco companies marketing to 14 year olds through their advertising. Sneaky!
But hey! It works and kids are buying them. And the nice thing is that they're not getting 400 HP cars and racing aroung the streets in them. I truly think parents who buy their kids overpowered cars are all idiots. Lesson learned rich daddy guy.
Don't buy them a Ferrari or Aston martin. buy them a Scion IQ. That's the smart thing to do! Sheesh!
So buy something a bit more responsible and don't turn your kids into killers with a car. Get a Scion.
Hopefully you'll get good honest service and that they'll continue to take care of you even after you've bought your car.
Lets hope Open Road Toyota's management team treats you well, even through tough Toyota times and brake failures. They certainly didn't do me justice.2 Previous Reviews: Show all »
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3/9/2010
Came back today to get the car fixed. It was that nasty recall that everyone is fearing and that… Read more »
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Review from Jay S.
I Interviewed a great deal of Scion Sales Consultants while I was looking for my Scion tC to purchase and the best by far was Ahmed Abou-Shaaban at Open Road Toyota/ Scion in the Richmond Auto-mall.
Before I purchase anything, I do a great deal of Due Diligence Research and once I know exactly what I want I proceed to interview Sales Professionals selling the particular product I'm interested in. I'm looking for Customer Service, Knowledge and a " Can Do " attitude. Ahmed proved to me without a shadow of a doubt, the Sales Professional to earn my business.
He coordinated all of the after market components to arrive and seamlessly organized all the parties involved ie: Body Shop/ Parts/ Aftermarket entities to work synergistically and to make my ride a true head turner.
Highly Recommend the Dealership and the Scion tC and if you're looking for a Scion tC dressed to impress like mine, tell Ahmed you want one that looks like Jay Simons' Scion tC and he'll know exactly how to make it happen for you so that you don't have to start afresh with a New Scion Sales Specialist and recreate the wheel :)
Keep your Fun Meter Pegged!
Jay Simons
P.s Watch my Scion tC Aggressor video at http://www.YouTube.com... -
Review from Pia W.
Updated - 5/7/2011
Remember my last review? Well this last experience I have had with them (hopefully the last ever...) is not any better. Service here is really a lot less than mediocre -- lack of attentiveness to the customer and there seems to be a lack of communication between internal departments.
Being that my car was still under its 3-year warranty, I had found a glitch in my back-up sensors which happens only in below-zero weathers (just one or two degrees below). Long story short, first time I brought it to OpenRoad's attention, they said they would check it -- but since the weather was warmer by that time, they couldn't replicate the scenario and just gave me the car back saying that everything looks fine (oh, by the way, they kept no record of this visit). Second time (by this time I had moved my business over to Granville Toyota, which is over a year later), Granville was able to find out what was wrong -- one sensor was dead and attempted to contact OpenRoad to tell them more details so that they could help me get it replaced. Apparently OpenRoad refused to tell them anything and said that the customer (me) would have to go to them directly to get that replaced. Granville updated Toyota's central database about this defect on my car and told me that OpenRoad will have access to this information as well. Granville even printed out a description of the defect on my service invoice so that I would have some record of it.
So here's the kicker: I went to OpenRoad and the Service department told me that they would need to test it out again. I told them that Granville had already tested and specified that one of the sensors was dead. However, they insisted on doing the test themselves -- guess what, the weather was warmer by then and they, of course, could not find anything.
So what did I do? I told the Service department that I need to speak with the people who would deal with warranty issues -- and was directed to the Finance department. They spoke with me and said they would look at the car again and replace the sensor as per Granville's findings. When I came to pick up the car, I asked the person there if they had replaced the defective sensor, and he/she told me yes. Again, no paper record/statement saying that they fixed the problem was given to me or written down -- I would not be able to know if they did what was asked or whether they just danced a jig around my car and called it a day.
Oh no, the story does not end here. Lo and behold, a cold front came to Vancouver and what did I find out? My sensor is still defective...
This time, I insisted on speaking with the Service manager -- who agreed to completely replace my entire back-up sensor system. How did I know they really did it this time? Because the back-up chirping sounds different than before...even then I made sure to clarify that if there is any problem with these sensors, I would be covered.
They even had the audacity to attempt to charge me to rent a "courtesy car", until I had a talk with the manager.
1 defective sensor under warranty
4 visits to "fix" the situation
Numerous hours spent on going back and forth with Openroad to settle this matter.
I'm out.1 Previous Review: Show all »
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1/16/2010 First to Review
My experience with Openroad Toyota is what I like to call "Decreasing Customer Service of Scale"… Read more »
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Review from Robert C.
Vancouver, BC
8/28/2011
I have the same experience from all the previous comments. It is really sad that people still buy car at that place. Go to Granville Toyota, they treat you like a customer. Not a transaction.
