Openroad Hyundai-Richmond

1.0 star rating
1 review

Category: Car Dealers  [Edit]

5571 Parkwood Way
Richmond, BC V6V 2M7
(604) 606-9033

Lorne M. said: "Excellent company. Great to have a car company in Vancouver that doesn't try to impress you with expensive showrooms. Just great cars, nice staff and very easy to make a deal. Recommend highly."   read more »

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1 review in English

  • Review from y l.

    • 0 friends
    • 12 reviews

    Richmond, BC

    1.0 star rating
    7/4/2011

    Hyundai Service Centre was horrible! They really need to learn customer service. I went there for a first FREE oil change and perhaps I should've known NOT to expect much.

    After handing over my keys, I was told to wait at least 45 min. That's a little long but okay, im not gonna rush 'cause I wanted them to do a good job. I asked the girl that entered our info in the systems if they can just quickly vacuum our interior and with attitude, she stated they don't do that. I thought ok fine, I get that they don't but with such low ratings I thought they'd at least redeem themselves while other dealerships that I've dealt with would say "yes."  That was my mistake for assumptions.

    I got my car back only to get it back half washed!!!! How embarrassing!!! You can see dirty streaks that the person left. I rather they DON'T wash the car at all.

    All in all I left pretty unsatisfied. No idea what went under the hood but experience overall was disappointing. I will be going to other Hyundai dealerships to have any type of service done.

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