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On-Site Cleaning
Categories: Home Services Home Cleaning Local Services Carpet Cleaning Home Cleaning, Carpet Cleaning [Edit]
8959 Yonge StRichmond Hill, ON L4C 0L5
Serving Richmond Hill and surrounding area
(905) 597-6859
- Hours:
Mon-Sat 9 am - 5 pm
About This Business:
We are The Maids - a ridiculously thorough house cleaning service. We like to think of ourselves as professional connoisseurs of clean. And we're… read more »
2 reviews for On-Site Cleaning
2 reviews in English
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Review from Leslie W.
2/3/2012
BOTTOM LINE: EPIC FAIL. Unreliable, inconsistent, disorganized and unprofessional - I cannot recommend them even with a Groupon deal.
I've never written such a negative review for any place, so here goes...(Update Apr 22, 2012 - I also note 2 other reviews, 1 filtered, with exactly the same disappointing experiences)
I purchased their Groupon for $109 for 6 hours of cleaning services because it was a great deal over their usual $60/hour, but it's been a harrowing experience almost from the very beginning (I didn't even bother re-scheduling my 3rd session and, instead, found a private cleaner that I've been very satisfied with). Their customer relations rep (NS) is, quite possibly, one of the most inept reps I've ever had the displeasure of working with.
UNRELIABLE
You book an appointment, you receive email confirmation, then no one shows up. No word, no explanation, and then you're left to follow-up. How does this happen?!
INCONSISTENT
They advertise as bringing their own cleaning products, but this is not always the case. The first time they did a great job and left my place smelling like raspberries. The second time, many of the same items were left uncleaned (they left a table sticky!), and they used a bunch of my new dish washing sponges so I had change ALL my sponges not knowing if my usual dish washing sponge was clean or not. They even broke a glass candle holder and didn't notify me! The third time...well, no one showed up.
DISORGANIZED and UNPROFESSIONAL
NS is one disorganized and surly rep. Replies to emails are erratic and require more communication then you would expect.
Exhibit A: It has required a total of 33 email exchanges to set up 3 friggin' appointments over 3 months. RIDICULOUS.
Exhibit B: After being promptly notified that I had failed to leave the HST with the cleaners (for which I was never notified for nor the amount in the first place), it took 7 surly email exchanges before I was finally informed what I owed.
Exhibit C: After asking (and receiving) the HST payments for all 3 sessions together, NS neglected to keep track of this and re-requested the same after another month had gone by. Fortunately, I remembered I had already paid, or I would've had to pay twice for her mistakes! OUTRAGEOUS.
Exhibit D (updated Apr 22, 2012): It took another 13 emails and 2 months worth of follow-up before I finally recieved my (measely) $5 refund back from the HST charges. JTFC.
For a straightforward business model, it's unbelievable how much of an EPIC FAIL their service has been. I hope my review will help fellow Yelpers avoid the frustration I went through. -
Review from Lisa S.
Oakville, ON
4/9/2012
I completely agree with the first comment made and wish I had read it prior to purchasing my Groupon deal. This compay is absolutley unreliable, inconsistent, disorganized and unprofessional. Terrible organization to deal with.
Specialties
On-Site Cleaning prides itself on quality service, professional staff and affordable pricing in and around the GTA. We are guaranteed to exceed your expectations! Whether it's your home or office that requires our service, On-Site Cleaning is here to meet your every need.
On-Site Cleaning Services include:
Residential cleaning
Office/Business cleaning
Carpet & Upholstery Cleaning
Window cleaning
Construction cleaning
Warehouse cleaning
Special events and holiday cleaning
Floor cleaning and floor maintenance
Pre/post party clean-up
Retail Store/Strip Plaza cleaning
Move in/out cleaning
Any special cleaning requests
All services offered daily, weekly, bi-weekly, monthly or one time/special occasions
Bonded & Insured for your protection.
History
Established in 2009
On-Site Cleaning is proud to have served the GTA for the last two years. We started off as a home and office cleaning service, quickly expanding to offer a great deal of other services. With over 25 cleaners working with On-Site Cleaning, we are a fast growing company that delivers excellent results.
