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Oasis Wellness Centre & Spa
Categories: Active Life Fitness & Instruction Yoga Beauty and Spas Massage Beauty and Spas Day Spas Yoga, Massage, Day Spas [Edit]
880 16 Ave SWCalgary, AB T2R 1J9
(403) 216-2747
- Hours:
Mon-Tue, Fri 8:30 am - 7:30 pm
Wed-Thu 8:30 am - 9 pm
Sat 8:30 am - 7 pm
Sun 8:30 am - 5 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Good for Kids:
- No
- By Appointment Only:
- Yes
9 reviews for Oasis Wellness Centre & Spa
9 reviews in English
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Review from Aisa C.
Calgary, AB
3/28/2012
My first time at Oasis. I bought a Groupon and used it on a Teye release pedicure. This pedicure is regularly a $108 but because of the Groupon i got $50 off.
Calling in to book an appointment was teeth grinding, the receptionist was really not knowledgeable on the services so when i asked her to describe more in detail what the services include she just repeated the name of the service and made up her own explanation LOL!!! I explained to her to book my fiance in for a massage and myself for a pedicure AT the same time. She didn't get it till i had to explain to her for the 3rd time.. Teeth grinding...
Finally after booking our appointments, we show up at the place. Had to give some money to Calgary Parking Authority to park for an hour. Anyways we get there and nobody explains to us how the whole thing works. We get shown the washroom and get a key. I walk into the locker room and open the lockey with the key they gave me, i didn't even know it comes with a robe and slippers which is nice. There is a Eucalyptus sauna i wanted to try but it was not working when i was there.
Anyways my pedicure lady came to get me and said they're really busy and rushed me right into the pedicure session. During the session she kept asking me if I do facials and what kind of lotion i use on my skin which then led into the upselling of their products. I just thought she was trying to be nice and give me advice. After she's talking to me a bit more, she asks if i my feet gets sweaty and then continues to recommend a few more products for my foot.
It was a very weird experience. When i go for pedicures i want to be relaxed not being coddled into buying products by the pedicurist.. I did end up buying something but i will not go back because i felt that the service was mediocre and overpriced. Also i don't like the upselling of products during the service.
Anyways the pedicure was sub-par. I have gotten better quality of service at Magic Nails in Bridgeland and more. They do the whole 9 yards for half the price of Oasis so i'll definitely go back to Magic Nails. -
Review from Meghan H.
3/28/2012
Me Mudder-in-Law was in town and it was her BIRTDAY, so I brought her for a massage. While she got massaged, I decided to get a pedicure.
I cannot remember the name of the pedi lady, but my god was she aggressive. She was very curt and didn't smile, and basically lectured me on my feet.
Fine, I have Donkey Kong feet, but jesus christ I don't want a lecture about not getting pedicures more often. She also told me I shouldn't have shaved my legs. Oh, my bad. Usually when I know someone's going to be touching my legs, I SHAVE THEM. Call me OLD FASHIONED. There was definitely some up selling as well, but it just wasn't enjoyable for me. I saw some other ladies getting their feet done next to me and they seemed relaxed and happy because their Nazi Lady wasn't giving them the gears. Sigh.
All in all, this spa is very expensive for what it offers. I've also had massages here which weren't bad, but overall this isn't my favourite spa in the city. Another con is the parking as mentioned in other reviews. You basically have to park behind Devonish IF you can get parking.Listed in: Happy Endingless Massages and…
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Review from Heather I.
Calgary, AB
9/29/2011
I used to go here monthly but the customer service has slowly gone from average to downright rude. I will never be back and would suggest that unless you are a sadist, you should probably avoid Oasis as well. Here are just a few of the reasons why...
Friend and I booked their glow package offer ($100 for a pedicure and facial, each service lasting an hour). We asked when booking if it was possible to have the pedicure first so our toes would have extra drying time.
We are relaxing in the great room waiting to be picked up. Everyone else's therapists arrive to take them to their service and we wonder, have we messed up the time of our services and arrived early. I go back to the locker room to grab my phone.
Finally, our therapists arrive 15 minutes late and usher us off to our facials (ok, we wanted them last, but not a major issue). The facial was nice, but I did not appreciate the high pressure from the therapist to upgrade to a more expensive facial.
The facial was nice, but seemed short so I checked my phone and realized that it was only 38 minutes.
We were both returned to the great room where we commented that it seemed short but perhaps we misunderstood how long the services were supposed to be as part of this glow package.
We waited there for another 15 minutes and then were picked up by the same therapists for our pedicure. The pedicure lasted 32 minutes (I had my phone with me and noted the time) and just felt very rushed.
When we went to pay they tried to charge us additional fees, despite the fact that we had purchased the package off the Oasis website and it was prepaid. NOTE - even when I was happy with the service, they are notorious for incorrect billing, you need to really watch to make sure that they don't add on extras.
I asked how long each service was supposed to last and was told an hour. When I commented that our experience was disappointing and that I felt that 32 minutes for a pedicure quite a bit different from an hour I was met with a blank stare. The girl then told me that there was nothing she could do. No apology, no offer to take my details and have a manager contact me.
I asked to speak to the manager (after all, I come here monthly, wouldn't Oasis want to know that I had a poor experience?) and was told that no one was available. I asked for the manager's card and was given a card with the manager's name, no email address, and no direct phone number.
I asked for the owner's and the manager's email address and was told they were on the website. My friend and I went home and sent an email to both of them letting them know that our visit was inconsistent with our previous experiences.
We followed up with another email AND a call a week later. We have never heard anything from them.
Recently, I tried to book a massage (am running a marathon) and there is a massage therapist that I like there that works on the day after my marathon (AND I have a gift card to use up). I phoned at 7.20pm (10 minutes before they closed) was told they were closed and if I needed an appointment I could call back tomorrow.
No thanks, I've decided to give the gift card to a homeless person that really needs a shower. I'm sure that they are used to having rude people talk to them and the Oasis people could use a lesson in treating ALL people respectfully.
Overall, I am a reasonable person and I feel that I gave them multiple chances to offer something remotely resembling customer service. If the owner doesn't even care about his business, then he won't care when I take my monthly visit to another Calgary spa. -
Review from Ryan M.
Calgary, AB
2/18/2011 2 photos
First off this place is a dump!
secondly let me point out how there is no spa parking.. that's right, you only choice is to park in the parkade behind the spa and pay... Only 2 hour paid street parking, So you will be paying for parking in addition to your service...
Lets start at the beginning.. The guy who booked our treatments over the phone... Fantastic!
He said come early and enjoy our amenities and relax, when your done your treatments we have everything you need to fix yourself up for the day.
#1, The men's change room was under re no? It had half patch up walls, patched up shower stalls, and there was no shampoo anywhere to be found. The items they had to 'fix' myself up... Aqua Velvet, and Roberto Hair mouse... Honestly, am I 100 years old or in the early 80's?
#2 The waiting room, Gross, take a look at all the stained furniture. I ask what high end spa has not heard of a furniture steamer... Filthy!
#3 The library... They have old free hotel magazines, 'Where Edmonton", Oct/Nov 2010, Free Calgary Renovation Magazines, Dec2010 and the usual US Weekly and People, all well read from last year.
Now my treatments.
Men's Facial $108.00
#1 As soon as I crawled in to the cold bed under the duvet the esthetician came in and turned on the bright Magnifying light, pointed it at my face and left it on for over 45 mins.
#2 When I was put underneath the steamer she sat in the room for the 15 mins... what was she doing? Staring at me? My friend who had the treatment in another room said her girl massaged her arms while she steamed... Jealous!
#3 When she did extractions she did not use pads on my eyes or goggles. Just the brightest light (which was on the whole time) 6 inches from my eyes.. I'm lucky I'm not blind.
#4 I had a 5 o'clock shadow, at the start she toned my face but the cotton pad tore up in my facial hair, she never again did any work there, When I had my mask, she only applied it to my forehead, cheeks and nose.
#5 The towels she used to remove product from my face where luke warm, and if she wasn't using a towel she was using Kleenex, I have never had my face wiped with a scratchy tissue at a spa
When I was done I was sent back to the filthy furniture waiting area, I went to library again in hopes to find something to read... Nope!! Not unless I wanted to relive 2010.
Next service
Men's Manicure $44
#1 The esthetician was really nice, I went and sat down in an uncomfortable chair, unlike the nice massaging ones in the $20 places all around Calgary have, and had my nails did.
#2 She didn't clip them, they were long but she said she liked them that way..so she just filed them unevenly
Now I should mention that I usually do them myself because I don't trust that people won't nip my fingers or that the job will be done below average... Ive included photos so you can judge for yourself.
I should also mention that I am a hand model. I'm sure my clients would love to see these photos.
I can't imagine who thinks this place is not a dump... If you like a dirty spa experience, You have found your place.
If I were you, I'd head to Skoah,I know its in a mall and that's weird, but, the beds have heating pads and the facialists give you the whole rub down. Not to mention the spa is super clean... I love the products and you'll get a full mask application and warm towels when they remove it.
Sorry if someone has bought you a GC for Oasis.... Have fun -
Review from Callie T.
Calgary, AB
10/17/2011
I haven't been here for about a year and there is a reason, it's terrible. All they did was upsell, they were not welcoming at all. Our services were also cut short and rushed. Head to Stillwater, it's 100% better!
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Review from David N.
Calgary, AB
12/5/2010
Spa's aren't just for women! If you're a dude looking for a great spa experience, I highly recommend Oasis. Really relaxing place, with a cool Egyptian theme going on.
The guys change room has showers, a wet sauna, and a dry sauna. These might as well be private saunas as you almost never see another guy while you use them.
The main service I have used is the massage. I have always enjoyed the massages and have tried a lot of different people. I will keep my favorites a secret as its hard enough booking them now! You really can't go wrong though, everyone there is top notch.
I've had the peticure as well (it comes in the couples package!), and while it's not something I would want all the time but it was pretty cool and relaxing.
Oasis also has various deals on their website or at the counter which really help keep the price down. The massages are definitely more expensive than you will get at a chiropractor/clinic situation, but its definitely worth the extra money. -
Review from VJ J.
Vancouver, BC
12/13/2011
Very disappointed with the online service available now... have used this spa in the past to give gifts to family living in Calgary. Now the website and the gift card booking process is ridiculous, with no email contact provided to help solve the problems. I phoned (long distance) and explained to the receptionist the difficulties with the website and the gift purchasing process... she said she had no online connection available, couldn't assure me delivery of the gift card, and I wouldn't receive an email confirmation... transferred me to her "manager"... voice - mail. If the current website is indicative or their current level of customer service, they have deteriorated badly. I'm sure there are other spas in Calgary that will welcome customers better.
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Review from Cat S.
Calgary, AB
2/9/2011
Beautiful place, they make you feel like you are someone important. My husband got me a gift certificate for my Birthday. I have been twice, one for a 60 min and then again for a 30 min massage. Both times were great. A bit more pricier, but if you want to spoil yourself, its worth it.
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Review from May K.
Calgary, AB
2/18/2011
Nice pedicure, and the facial was just perfect. I hadn't had a facial before and I was originally worried about drying my skin but the lady understood my needs well and also gave me a lot of skin care advice.
