Nespresso Boutique Toronto at the Bay

2.5 star rating
3 reviews

Category: Coffee & Tea  [Edit]

176 Yonge St
Concourse Lower

Toronto, ON M5C 2L7
Neighbourhood: Downtown Core
(800) 562-1465
Hours:

Mon-Fri 10 am - 9 pm

Sat 8 am - 8 pm

Sun 12 pm - 6 pm

Price Range:
$$$$
Accepts Credit Cards:
Yes
Outdoor Seating:
No
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3 reviews in English

  • Review from Grainne M.

    Toronto, ON

    3.0 star rating
    Updated - 6/4/2011 7 Check-ins Here

    I actually considered downgrading them to a 2 star as a "meh. I've experienced better" because I really have.  I actually enjoyed buying my coffee in Ireland.  The staff were super enthusiastic, really friendly and chatty.  I was generally offered a coffee when I went in and sometimes scored some yummy biscuits.

    I've bought countless sleeves of coffee from the boutique here.  For the first 6 months they were out of stock of the customer cards so I had to go through the laborious process of spelling out my name each time.  G, r, a...no, "a".  "A" for...am I the only one who can never think of a clean word when trying to spell things out?!?  Anyway, they eventually got some in which is a small mercy.  Staff are adequate to somewhat friendly.  I have been offered one cup of coffee here in the past 6 months.  None since.  The woman serving me the other day asked if I had tried a certain type of espresso.  I hadn't.  She didn't offer to let me.  I didn't buy it.  I've seen people drinking cups at the bar there so they must give them out.  Maybe you have to be aggressive and ask?  Maybe they don't like me?  

    Nespresso as a brand has worked hard to create the illusion of exclusivity and a feeling of being in a special club.  At home in Ireland, this worked well.  It felt like a treat to buy.  Here, it's more like I'm being penalised for having bought the machine.  Still love the machine and the coffee though so I suppose I'll continue to drag myself in there or start paying for shipping!

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    1 Previous Review: Show all »

    • 4.0 star rating
      12/2/2010

      I think some of my rating stems from my general love of Nespresso.  The coffee is decent but the… Read more »

  • Review from Miguel H.

    • 0 friends
    • 1 review

    Toronto, ON

    1.0 star rating
    11/28/2011

    I am from Spain, and I had a Nepresso from before, I a need to buy the capsules, which are just available from this Store.Thats one negative point, in a city like TO, just one store? and that small?

    The staff are not great, they have been rude with me once when I asked my coffee with some milk, which is the way I have it at my house, they said that they have milk but cant really offer it...so why do you have it? and the person got very confrontational with me...

    I Love my coffee from that amazing machine, but I expect Toronto to do better, and that is why I give just one star.

    I hope it helps!!

  • Review from Leslie-Anne W.

    Toronto, ON

    3.0 star rating
    11/4/2010 1 photo 2 Check-ins Here

    Nespresso Boutique is hard to compare to any other Nespresso Boutiques because it is the only one in Ontario. They sell Nespresso machines ALL over the country and there are only two stores, one in Toronto and one in Montreal. Everyone else is forced to buy their expensive pod coffee online, for a shipping charge, of course.

    This store is very much a boutique, a bit too much formality when picking up some coffee. The staff are dressed in suits, each customer has a nespresso club card, you are called by name - it is all very la-di-dah. Do I feel like I am part of a club? Not usually. I generally feel that if there is this much pomp and ceremony around picking up some coffee, I am probably being colossally ripped off. But, I continue to enjoy my nespresso maker.

    If you are in the Bay at the Eaton Centre, it is a good idea to drop into the Nespresso store for a free sample espresso. Who doesn't love a free coffee?

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