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Montana's
Category: Restaurants Canadian (New) Canadian (New) [Edit]
815 Paramount DrHamilton, ON L8J 1V3
(905) 573-7272
2 reviews for Montana's
2 reviews in English
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Review from Andrea Z.
Hamilton, ON
4/8/2011
Oh Montana's!
Located in the East Hamilton Heritage Greene Plaza, this Montana's is practically in the backyard of its Cara Operations Limited sibling restaurants (Kelsey's and Milestones). However, unlike the other two..... it has parking!
Since the restaurant just opened, it's still very clean, organized and smells like cedar. At the same time, staff are attentive, and try their best to serve you in a timely manner. However, the actual meal service is a disaster.
After ordering, we had to wait a half hour to get our food because they kept overcooking our steaks. At the same time, my guests and I got food we never ordered. For instance, I asked for regular fries, and got sweet potato french fries, one of my guests ordered corn and got coleslaw, and my brother ordered a fajita, and never got his meat till we asked after ten minutes of additional waiting. Though, the wait was worth it and our meal was delicious.
Would I recommend coming here? For sure! Despite the chaos when getting our meals, the staff were trying their best, consistently checked in with us, and overall, showed that they cared. Also, I rather wait for a steak that is done to my liking, instead of getting a steak that is dry and overcooked.
Additionally, unlike the Kelsey's next door, the environment was also very clean! -
Review from Hamilton F.
Stoney Creek, ON
6/21/2011
Went to the new location on the east mountain/upper stoney creek. Staff members hanging at the bar were loud and conversation was not becoming of family type restaurant. When I asked to speak to a manager one of the loud mouth staff I spoke of was the manager. His name was Steve. I have never dealt with such a rude, snarky representative on a company. How someone like this individual named Steve stays employed in the hospitality industry is beyond me. I do a lot of public speaking about customer service and will tell this tale whenever I get the chance. I quietly paid my bill and will never return, to any Montana's. I will however share the experience with as many people as possible. Good luck with that person representing your business.
