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14 reviews for Metropolitan Hotel
All Reviews
Location..location..location!
Despite the fact that our hearts will always lie with the ultra-chic Loden Hotel that we stayed at last time, the Metropolitan definitely trumps the Loden with its prime location. Located literally across the street from Pacific Centre and just 1 block from all the awesome shops & restaurants on Robson, this place is smack dab in the heart of downtown Vancouver.
I decided to spend the extra $$ for the room upgrade to their Luxury King room. This was a good decision since the room is larger with a much more updated feel than the standard rooms. Room amenities include big comfy king bed, separate couch area, LG LCD TV, iPhone-compatible clock radio, free WiFi, mini fridge and big bathroom with separate shower and tub.
Hotel staff is nice and efficient. If you have a car, valet is actually complimentary. Pool, hot tub and gym are open from 5:30 a.m. - 11 p.m. After a long day of outdoor fun, the super high-temp hot tub felt amazing for all our sore muscles.
We really love Vancouver in general and we are frequently up here for family activities. To be in the heart of the primo part of downtown just makes our stays all the more enjoyable. Thanks Met!
This hotel is modern and stylish with great service and modern room features like being able to listen to the television when you're in the bathtub. Beware, the rooms are very small, but they are beautifully designed and decorated which partially makes up for the small footprint. The rooms all have doorbells which is a nice feature. The food at the Diva restaurant was delicious, especially the deserts. This hotel is in a fantastic location and is within walking distance of many museums and restaurants. This place would rate a 5 if the rooms weren't so darn small.
These guys were full of classic Canadian kindness. The room was very nice (though parking was a little pricey at the hotel--$45/day; across the street in the public lot was $12). They were full-up the weekend of our reservation and upgraded us to a luxury room, which would have been great if it hadn't meant going from two beds to one. It took them an hour to correct what they said would take 30 minutes. Aside from that, the stay was very nice, the help was helpful, and we enjoyed a reasonably-priced trip to Vancouver!
Great location, outstanding service. We were in Vancouver to celebrate a 75th birthday and they pulled together a suite and two adjoining rooms for the family and - surprised the birthday girl with a chocolate soufle late in the day with her name and best wishes spelled in chocolate! Breakfast at Diva's the morning after was good.
Hmmm. Maybe this a 3-star hotel. Not thrilled though.
Pros: Great location, nice rooms, clean lobby, nice pool/spa area
Cons: spotty staff, construction next door, no free wi-fi, bait and switch packages, men's locker room was not open, pool shower is freezing cold.
Ok, when you walk into your room and there's a letter from the manager apologizing for the construction noise next door, you know there's a problem.
Aside from that and the minor issues above, my main beef is the service. When checking in, I had no CDN dollars with me, and was unable to tip the valet. Then a few hours later, when returning from a night out in a downpour, the same valet stood in the breezeway and didn't even move an inch to help us with the door, and instead just kept talking to his buddy, never skipping a beat. Screw you buddy, I get the door for strangers, let alone make an effort when its my actual job.
Also, they promised a package with champagne, cookies, and a bunch of nice touches. Instead they just gave us a discount at the restaurant. Lame.
Cutting corners is a huge problem here.
All I remember is the bluecheese cheesecake,
it was a delicate and decadent slice, it was hella good.
The room was clean and modern. It had a balcony, great city
views and much much better from what we officially booked
on this trip. We made a mistake on booking a room
at Ramada (downtown). That hotel should burn.....burnnnnn!
But the "Met" is a great place, and expect to pay.
My boyfriend and I stayed here for 3 nights. We booked our trip through Travelocity, and we were both quite happy.
There was a little glitch at first--after we checked in (and 'broke in') our room, we realized it didn't have all the amenities we had paid for. So we had to go down to the front desk, where they sent us to another room. We took a look around before 'breaking in' this room, and realized this room didn't have a balcony.
We really really were looking forward to the balcony.
We went downstairs again, and they switched us, again.
They handled the situation diplomatically, and in fact the whole time we were there, everyone, from the doormen to the concierge to the front desk attendants, were polite and helpful. They mailed my postcard, gave us maps and directions, answered any sort of naive questions we asked, and were generally the epitome of pleasantness.
The room itself was perfect. The balcony overlooked the city--a beautiful view. The bed was huge, the headboard kingsized, we had a chaise lounge, a nice tv and a spacious bathroom.
Located in the heart of downtown, it was the perfect home base for the weekend, and I only wish it wasn't located *quite* so close to the H & M, because I like to tell myself I wouldn't have spent so much money there on unnecessary things like 8 pairs of leggings.
Great location, just a block and a half off Robson Street. The concierge was very helpful. Helped with directions and suggestions for places to eat. Ask about the breakfast place just a block down from the hotel, it is a small Asian place that serves great omelets.
The rooms were comfortable. Sitting area, super soft bed, flat screen tv. Nice size bathroom with separate shower and tub.
My only issue was the construction noise in the morning. There is a new building being build right next door so you hear the crane, crement truck beeping, pounding etc so don't expect to sleep in. Otherwise a great place to stay.
Molton Brown toiletries, Frette linens and two blocks from Robson and a block from Pacific Center...The staff here is super friendly. They come greet you at the curb, open the doors for you, take your luggage up the steps. And everyone else seems real friendly and knowledgeable.
It's an older building. There are two elevators which sometimes can take awhile to get to your floor. The room itself was not really large, but adequate. There is internet service as well. My bathroom had a tub and a shower stall. I also had a balcony that looked out to the 4 seasons. I could also see some of the harbor as well as the other buildings in the area.
The gym is small. Two treadmills, free weights, exercise balls and some other weight lifting machines. It connects to the pool which is indoors. Even though it is small, the gym was adequate for my needs.
For the price and location, I'd stay here again.
We chose the Metropolitan because it's dog-friendly. And I don't mean just the mini- dogs, but the dogs of a size that people step aside for when you walk down the street. Many, many points for that.
First and foremost, the customer service is incredible. Every single person we encountered was pleasant, professional and friendly. Housekeeping - wonderful. Room service - excellent. Front desk - rocks. We had a bunch of requests (had to ask for non-down bed accoutrements, forgot toothpaste, etc.) and each time we were met with genuinely friendly, smiling faces. When we asked whether anything could be done about the Christmas song that the Four Seasons across the street kept playing over, and over, and over on their terrace that was just outside our window, the front desk got right on it.
So why four stars instead of five? The physical building is not in great shape. It's a bit old. And we did notice some cleanliness issues. But we would still go back, happily.
The Metropolitan is a mid-tier hotel chain located primarily in Toronto and Vancouver. I stayed at the (downtown) Vancouver location and found it a very pleasant experience.
+The room rate was reasonable.
+Rooms were clean and well organized.
+Hotel has a small gym and a pool on the 3rd floor.
-There is WiFi but it is not free.
-My room key card needed to be replaced and I was briefly locked out.
As soon as we pulled up to the hotel, the staff was there to take our bags and assist us with directions on where to park (garage). This well mannered and friendly service really set the tone for my whole stay. I stayed here through the new year during my first visit to Vancouver and I enjoyed the courteous atmosphere at the met.
At one point, some of my friends (that were also staying here) needed some assistance with finding a restaurant and I noticed the concierge did his best to help them. The rooms were clean, the bed was comfortable and the bathroom even had a separate shower and bath.
The Metropolitan usually has a rate that includes parking and if they are able to accommodate you with this, I would definitely suggest considering this hotel during your next stay in Vancouver.
came here for a guest lecturer speech on fibromyalgia recently.. food might have been catered by Diva at the Met (their well known hotel restaurant) as napkins with their brand were on our tables
the food night all started with the waiter walking around with a tray of spoons.. the spoons were filled with either a deep fried goat cheese tater on a bed of apple chutney.. and a peking duck spoon which was palate pleasing amazing!
this was one of those fancy dinners where the presentation and quality are really good but the portions weren't that big
they presented with a very nice salad, i had the chicken which was well prepared and twice the size of the other option which was beef tenderloin.. dessert slips my mind but i think it was something standard like a tart
service was great as well
another good venue you to hold your event but expect to payyyy for it
What I liked:
Comfortable rooms with Frette linens and Molton Brown toiletries.
Reasonable sized bathroom with good lighting and separate bath & shower.
Wonderful customer service from the front desk.
Breakfast and valet parking were included in our rate.
Excellent location - within 5-10 mins walking distance to all the main attractions downtown.
What I didn't like:
Slow elevators.
The noise. We were on the 9th floor facing the Four Seasons pool and while I couldn't hear anything from the construction next door, I could hear the noise from the street very clearly. Cars, trucks, sirens.. you name it. I think the hotel should really consider double glazing their windows.
Overall we enjoyed our stay and wouldn't hesitate to stay there again.
Stayed here on our first visit to Vancouver! We loved it! They treated me and my hubby if we were celebrities! Even one night they helped my husband decorate the hotel with rose petals on the bed and in a bubble bath! They were sooo good! The door man new our names! The concierge helped us out soo much with sightseeing! Ahhh...they were sooo good to us!
