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Mandarin Oriental Las Vegas
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
3752 Las Vegas Blvd SLas Vegas, NV 89109
Neighbourhood: The Strip
(702) 590-8888
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
- Dogs Allowed:
- Yes
135 reviews for Mandarin Oriental Las Vegas
Review Highlights
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"And they give you bath salts, too." In 8 reviews -
"Nice getaway from the hustle and bustle of Las Vegas." In 7 reviews -
"Everything from services to amenities is top notch." In 9 reviews
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134 reviews in English
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Review from Kristin G.
San Mateo, CA
5/21/2012 1 Check-in Here
My boyfriend met me and my family in Las Vegas. My parent's own a time share at the (read sarcasm) super swanky Tahiti Village. I wanted one night in Las Vegas to be amazing for me and my boyfriend.
I started out looking for hotel names I recognized there, then started talking to some folks. Then reading on-line reviews. We aren't Las Vegas people, we don't gamble, drink all night or any of the normal Las Vegas activities. So that's what I searched for and I decided on the Mandarin Oriental.
The Mandarin Oriental was perfect for us. You enter the building at street level, it's quiet and understated. You take the elevator to the 23rd floor to check in. Everyone on staff we encountered was amazing, everyone. The bellman, the woman checking us in, the concierge whose name is escaping me deserves special recognition. (she is blond).
The room was amazing, clean and beautiful. The pool area was sheer heaven. My only adjustment on that were there were some "lovely" ladies in a cabana who were subjecting everyone else to their crappy music taste.
Here is our conversation with the concierge:
Hi, we want to have dinner shortly, don't have reservations, don't want to dress up more than we are, we are from San Francisco so we are snobby about food, but we don't want to pay an arm and a leg. Holy cow did she nail us. She found us the perfect restaurant within walking distance, and gave us a few others to try for our visit. Told us about secret pizza. She was absolutely amazing and totally got her clientele.
When I go back to Las Vegas, we will definitely be there again. -
Review from Raymond R.
Tucson, AZ
5/16/2012
I recently spent two nights at Mandarin Oriental. The service is good. Almost too good. See my reviews of MOzen and the spa also.
I booked a Mercedes S550 sedan through the concierge to pick me up from the airport. The cost was $93 and is inclusive of tips, though extra cash was most graciously accepted. The driver called in to the hotel to inform of my arrival. Waiting at the port cochere was a hostess and two bellhops. "Welcome Mr. R. We have been expecting you. Please follow me."
My luggage? Nowhere to be seen. Instead, I am given tea and hot towels in the Sky Lobby as I make our way to the front desk where the desk clerk has my profile already brought up and I'm checked in to my room mere seconds after my arrival.
The room itself is very small by new Las Vegas standards. At only about 510 square feet with a large amount dedicated to a full walk-in closet, it actually feels a bit cramped. Nevertheless, if you can think of an amenity, you'll find it here. Teas and coffees with respective appliances? You got it. Umbrella? It's there. Collar stays and lip balm among the plethora of bathroom amenities? A godsend. An electronics kit with outlet converters, phone chargers, and USB cables? Gotcha' covered. Yoga mat with two yoga DVDs? No bulls#!t - they got that too.
Decor is gorgeous with dark tones, geometric patterns, and natural colors. The bathroom itself is a modern masterpiece and perhaps the most beautiful standard guest room toilet in town. Technology is equally impressive with DVD player and stereo, great speakers, and even a subwoofer. It's all controlled by the same intuitive and idiot-proof remote that Aria keeps boasting about.
The valet closet is awesome. It's a cabinet that can be accessed from inside your room and by key from outside. This allows hotel personnel to take and deliver items without disturbing you. Put your shoes in there, press the valet button, and you'll find them shined about an hour later. No bill, either; it's a complimentary service. Need ice? Don't even think about looking for a machine on your floor. Leave the bucket in the valet closet, press the button, and wait about ten minutes. It's almost like magic.
Criticisms? They are few and far between. Obviously, there's the lack of casino, though Aria is a very short walk as already mentioned. They don't advertise it, but Monte Carlo is just as convenient to Mandarin as well.
My biggest complaint, however, is its lack of Vegas feel. Despite being literally a few feet from Las Vegas Boulevard, you will feel transported away from all the hubbub.
And frankly, I missed the hubbub.
I'm truly nitpicking here, though, and very much expect to give them another stay. I've said it before and I'll say it again: at their normal price of around $345 per night, it's worth it, but right now with their opening specials and two nights for the price of one offers, it's a steal.
Book it. You won't regret it. -
Review from Anthony L.
San Francisco, CA
4/23/2012
After staying at the Mandarin Oriental in Tokyo and Bangkok I gotta say this was a huge letdown. One of the great things about MOs worldwide is that they are pretty flawless when it comes to service but the Las Vegas outpost is clearly slacking (like all multinational brands in vegas, the quality is just generally lower).
I have tried two rooms here - the Mandarin Suite and a standard Strip view room. The Mandarin suite was nice but the main stereo system didn't have an iPod dock. They sent up an engineer to figure it out and he was unable to do so. Maybe this seems a bit trifling, but for 15k a night I would expect that they could cover a basic amenity like an iphone plugin... we were forced to listen to a frank sinatra CD on repeat. In general I was surprised at how unaccommodating the staff was, particularly given we were staying at the most lavish room they had...
The standard strip view rooms also have my biggest pet peeves in hotel rooms: Bathrooms with giant windows into the main bedroom. I HATE THAT. It is literally impossible to have any privacy if you are staying with someone - you can see directly into the shower AND the toilet and there is no way to obfuscate the view.
The food quality (Room Service, Poolside, and the MOzen resto) was generally pretty meh too. Service was slow and inattentive at just about every facility - the front desk, the pool, the bellmen... I felt like I had to flag down people just to get them to do basic things.
Not everything was negative, though -
1) The pool is a welcome respite from the Las Vegas scene - generally not very crowded, no music blaring, no kids, no tatted-up bros.
2) No casino. its awesome to just walk into a hotel and not have to navigate a maze of slot machines and rednecks.
3) The lobby bar - incredible views and good drinks.
My rec: stay here if you are alone on business - easy in and out and tranquil setting. If you want a lavish vegas experience, the Wynn/Encore are still the hotel to beat in my view. -
Review from Erci W.
Boston, MA
5/15/2012
This is the only hotel we'll stay at in Vegas. Compared to Bellagio, this is far and away better.
- Minibar is normal, Bellagio charges you if anything moves at all
- Wifi is included (with resort fee), Bellagio charges resort fee AND a daily internet fee PLUS a fee to use the network cable (no wireless)
- Pool is actually open, Bellagio closes it early to get you in the casino. Mandarin Oriental actually has pool attendants who try to make you happy.
- Workout rooms are free AND classes are free. Bellagio charges for workouts.
- You do have to go up two elevators to get to your room. To me, the time is shorter than the time you take walking through Bellagio's casino to get to your room.
- Mandarin Oriental is truly nonsmoking, Bellagio is smoking everywhere, even in nonsmoking rooms.
- Mandarin Oriental concierges actually know something, Bellagio concierges couldn't tell us where a lingerie store was (for real).
- Rooms are luxurious, wide screen TV's.
- Nearest casino is Aria, which has the best ventilation and almost seems smoke free. Nearest casino in Bellagio is Bellagio, which is unbearably smoky.
- Mandarin Oriental restaurants are truly smoke free. I saw the smoking ban unenforced at Sensi (Bellagio). Yellowtail (Bellagio) is right in the casino and smoky; Le Cirque (Belagio) is smoky until they close the doors late at night
A few examples of the attention to detail at MOLAS:
- Our elevator key wasn't working so well. A manager noticed it, and had a new key sent to our room within the hour.
- Hostess at MoZen restaurant will always smile and wave at you as you walk by- even if you *never* eat at the restaurant.
- While you sit by the pool, they'll bring by frozen grapes or watermelon or stuff like that.
- Pool has sunblock available.
- rooms have yoga mats (!). Rooms have those magnifying mirrors.
- Of the 50 or so staff we interacted with, we did not encounter anybody who did NOT smile at us.
Best for: nonsmokers enjoying Vegas overall (not just gambling)
worst for: budget vacationers who smoke and want to roll out of bed into the Casino. -
Review from Rachael K.
Saratoga, CA
4/16/2012
Occasion: Drinks with Rich
What I Had: Blue Moon ($8)
Drink Review: Blue Moon's a Blue Moon's a Blue Moon! But this was definitely my first time having a Blue Moon in a tall glass with an orange slice.
Service Review: Good service. We were originally scanning for a table and couldn't find one, but one of the servers helped us find a seat with a gorgeous view.
Venue Review: This is where the great majority of the 4 stars comes from. This was my first time hanging out at a venue in Vegas (that wasn't a hotel room) that was more than 10 floors from the ground. The Mandarin Oriental Bar is located on the 23rd floor of the hotel and has an absolutely stunning view of the strip. You can see Paris, the Eiffel Tower, Planet Hollywood, the MGM Grand, MGM Signature Suites, Bellagio, all of it all from this bar.
Overall Impression: I'm a sucker for good views. The view of Downtown LA is what sold me on our apartment, and it's no different with the bar at Mandarin Oriental. -
Review from Jen S.
Long Beach, CA
5/10/2012
Mandarian Oriental was a lovely experience. I'm aware that some people actually live in this building and I swear if you stayed there and didn't look out your window. You would feel like you were at home.
When they say they concentrate on customer service, they mean business. Everyone there was attentive and smiley. Checking it was a breeze and they offer warm towels to welcome you in. On top of that , they actually take the time to walk you to the elevator on your first visit. It's a simple yet very kind gesture.
Free tea and coffee are available for you( only earlier in the morning though) and sometimes they have a server go to your room to ask if you'd like any cocktails. Not a huge fan of this though. If I needed cocktails /room service I would probably just call for it. but thanks anyways!
The pool is a medium size area where you will certainly get a ton of sun. Not just because you're in the desert but because neighboring buildings tend to reflect the heat even more. Quick fix if you can't take the heat? slip into the pool that is never too cold or too hot.
My experience here has been great. However, the price is pretty high so look out for deals because we got a great deal on travel zoo which was around $150 instead of their high average rate. On another good note, where else on the strip do you find workers there that say, "welcome home" before you walk back into the building? -
Review from Caroline B.
San Francisco, CA
4/14/2012
Mandarin Oriental in Las Vegas is just OK in my opinion; I only have experience with their hotels in Asia which in general are quite good so I expected more. And making it that much better would have been so easy in my opinion.
This hotel has the potential to be the perfect place if you like to be in a quiet, exclusive and less populated sanctuary in the middle of the storm. It should be their main goal in every detail however they are not making the cut for several reasons despite guests pay the premium for them to do.
Maybe my expectations are high. Here are the issues:
1. Staffing: The hotel, as is not very busy, a good reason to give better attention to the guests who are there, however it seemed rather undermanned and with trainees and students that was not quite sure of what they were doing. I want efficient and professionalism at a hotel like this.
a) We waited forever for drinks in the pool the first day, maybe 30 minutes (when they arrived they were too strong too, that coming from people that in general love a strong drink).
b) The pool staff was the laciest I ever have experienced, the old towels laid on the sun beds forever before being taken away.
c) Coffee was never refilled at breakfast despite their only being 3 other tables taken in the restaurant; I had to waive them down.
d) It took a long time for our room to be made up in the morning despite the low occupancy, AND an empty bottle of body lotion was placed back on the shelf rather than being replaced. I feel like you shouldn't really have to stress out over issues like that in a hotel like this. As well as used champagne glasses left behind.
3. Ambiance: Mandarin Oriental Las Vegas tried very hard to evoke the sense of being a sanctuary; in generally they are successful however the techno/club music played extremely loud in the pool area was completely out of place and annoying. To follow the theme from the rest of the hotel, something like cool and sexy Milchbar for example, would be a better choice, not pumping, tacky loud music. Very irritating.
4. Service/Maintenance: We rented a cabana by the pool (luckily the where able to turn down the music in our area on request). Having a cabana is always nice but it was also here not up to the standard expected (even Solage Calistoga does it better), here is why:
a) There were huge issues with the TV, control and wires to get the music from my iphone to play. The remote did not work and needed to be replaces, the wire was not there then they brought the wrong one. I would think a hotel like this should have ALL of this sorted out BEFORE the guests arrive.
b) It was dirty, the floor was filthy, the fridge had dust all over it as well as other areas and that is not very comfortable. How difficult would it be to have that sorted out every day?
c) The assortment of drinks was sad and depressing, Diet/Coke and Sprite. No plate of fruit or anything else and there was a service change on top of the charge; this is okay however it would seem nicer if all f that was included from the start.
5. Food: Very important. It seems hard to find in any of the other hotels in Las Vegas, a sushi bar that is NOT pure production so when we saw the sushi bar and the fish lay out in their small sushi bar we got excited. It was not at all as good as it looked, maybe due to good lighting.
a) The Toro was sliced to thick and not very fresh or good.
b) The Ikura we snot edible at all, it was seriously old, the worst I have ever had.
c) The Uni looked so bad we did not even order it.
d) It went downhill from there, I forgot what the sashimi was but nothing was really fresh or good.
So we proceeded to plan B and ordered cooked food. Here again is another area where Mandarin Oriental just should have done it better.
If all of this is okay for you go and stay however I might want to pay less and stay at The Wynn... -
Review from Jenny S.
Los Angeles, CA
4/2/2012 1 photo
This hotel has the nicest atmosphere on strip! Without having a casino in the hotel, the lobby is all Zen-feel with romantic tulips and elegant decorations. The moment you walked in, the very unique& pleasant fragrance calms you down in a second.
The doormen are super sweet, they are all gentlemen with descent look uniform. The room has yoga mat. The jewelry box looks just beautiful. The chair in the elevator has nice dragon silk mat on top, so you can even rest comfortably in the elevator.
The bathroom kits and bath salt are all exclusively made with relaxing essence oils, they smell so good & make you all happy for no reason. -
Review from Michelle A.
Santa Clarita, CA
5/7/2012
After reading reviews about the not so private bathroom, I was a tad worried about our stay. In house reservations indicated they would offer a refund if we were not comfortable upon arrival. However, I will clarify the level of privacy for anyone concerned. This is a review for the hotel only. We did not eat at Twist or the other restaurants inside the Mandarin.
My boyfriend and I arrived on what would be a sold out weekend in Las Vegas due to some boxing event at the MGM Grand. We arrived on a Friday night, pulling up to several attendants that were extremely professional and friendly. * NOTE - they even have an auto detailing service ** Within a minute, we were directed to the elevator that would take us to the 23rd floor. The lower lobby was laced with Orchids, the parking area draped with bamboo. In the elevator, the "velvet bench" was always vacuumed and clean. There was "Spa Zen-like music" throughout. It was nice to have the door open and not smell of typical smoke or hear the clanging of Slots.. Though The Wheel of Fortune was a hit but that's another story in another hotel. You look past the reception/check-in area and will be immediately captured by the incredible view of the strip.
Henry checked us in at the front desk and kindly reminded me that I should have left my keys with valet. I immediately turned to take them down but the parking attendant was already behind me. I will say Henry was incredible! He went over the floor plan of the hotel, spa services, poolside information and directed us to the elevators down to our room. 5 Star service and as an added bonus, he's a great photographer.
Our room was spacious and clean. The theme throughout was warm and inviting. An over-sized wardrobe area with Valet Service was at the entry. Down the hall is the large soaking tub and vanity area encased in lightly frosted glass. What they don't say is the shower and toilet rooms are behind doors so you do have privacy. The main bathroom has exterior wood sliders for those that are in need of major privacy. The shower was lush with dual shower heads and enough high pressure water to put you in a state of relaxation.
The view from our room displayed the typical chaos of Las Vegas, high flash, cigarette smoke, over weight girls wearing their "Snookie" dresses way too short, and the guys who handed out strip club flyers on the corner; without the actual exposure to the noisy downsides of Las Vegas. The bed was comfortable and the duvet was goose down. Everything says high end with this hotel. Don't look for the ice machine as housekeeping not only brings you the ice but they bring complimentary water as well. We didn't have the opportunity to take advantage of the turn down service but it was offered nightly.
One evening, we decided to leave the car and take a cab to meet friends. The infamous doorman previously discussed in a Yelp post was standing curb side waiting to order a cab for us. When I told him that the compliments about him were true, he blushed. Very kind, professional and takes his job to heart "Glenn" had the hotel driver (Beautiful Mercedes) take us to meet our friends. That's where we met Michael. If you've used any hotel driver or service, they are the ones to really take care of you next to your doormen. They know the best restaurants in town. Michael was very friendly and made us feel special in our drive to Hooters. Yes, but it wasn't our pick location to meet our friends. He even suggested that he wait out front . We thanked him and went into Hooters looking for our friends, hoping not to find them so I could run back to our peaceful serenity of a hotel.
If you should travel during the warmer months, the pool on the 8th floor is a must. Overstuffed lounge chairs and soft towels accompany frozen fruit and grapes provided by the friendly staff. They even offer water, lotion and Aloe for those who "over tan". We ordered lunch and drinks which were not our favorite but it did not take away from the appeal of our time there. The pool is 4' deep and simple in design. It offers the look of an infinity pool and is not overly heated for those hot summer days. Cabanas are stocked and can be rented on an hourly or daily basis.
Overall this would be the only reason for me to return to Las Vegas from Orange County, CA. We stayed on a $$$$ weekend night but noticed the rates during the weekday were 1/3 of what we paid. Being the case, you would get beyond what you paid for if you stayed there during the week. A very special hotel that left a huge impression and a great memory for me on a fabulous weekend. -
Review from Clark W.
Los Angeles, CA
5/4/2012
Gorgeous rooms and removed from the strip while being on the strip. Perfect.
Pool cabanas are decent, but a big claustrophobic tucked into an upper level surrounded by walls and hotel.
Staff is incredibly accommodating, though the bar prices are excessive, even for Vegas. -
Review from Ken H.
4/1/2012 1 Check-in Here
I stayed at this hotel during a busy weekend in Vegas. However, the moment that you walked into the hotel, the entire Vegas vibe is gone. Instead, it gives you very soothing and calm feeling.
The lobby is located at 23rd floor (Sky lobby) and the guest rooms are actually located between 4th to 22nd floors, where 7th & 8th floors are actually spa/pool/gym use so the room numbers are limited. The decoration are not Vegas fancy, but definitely tastefully decorated and its very modern elegant with the hint of Asian tone in it. From the moment you walked in, everyone that I encountered was very , very friendly and eager to please. I loved the fact they placed a very comfortable couch inside elevator. If you happened to be there, make sure to try it out.
The room that I stayed at was the cityscape room on the 22nd floor. The room itself is very nice. A huge walkin closet, separate bath tub/ shower and nice work space table and a very, very comfortable couch. The bed and linens were top quality. Its so smooth that you actually feel like a second layer of skin on you and their mattress guarantee a good night sleep. Housekeeping also did an excellent job maintaining their room. Most things in the room are controllable from the touch panel located next to bed. From curtains, lighting, TV channel and room temperatures. However, I can feel their AC is weak for Las Vegas weather and it will become a problem during summer time when Vegas hit 100Fs. Shower is a bit difficult to get used to it for the first timer but once you get used to it, its no problem. However, the biggest issue with this room is the lack of privacy between bathroom and bedroom. The glass on the walkaway between bathroom and bedroom are transparent, and there is nothing to block it at all. It will be an issue if staying at this room with friends or family.
I also dislike their swimming pool. It was very small and uninteresting design. Comparing to other hotel pools in Vegas, this is like your average apartment style swimming pool without the heated function during the non summer time.
The biggest pet peeve for this property is their food & beverage department. Its not just average, it was quite bad for the hotel at this caliber. I tried their breakfast at Mozen, Horrible. Overcooked steak, undercooked salmon (bento box) and the fruits were not even ripen. I wish I could've return the food entirely but I did not do so. Their afternoon tea at Mandarin Tea Lounge was very average at best too. Dry sandwiches with ultra sweet cakes & pastries. However this does not affect the overall rating since I am rating based on the hotel itself.
If you ever get to stay at this hotel, make sure to check out their Spa. Its definitely worth paying the top amount money to use the facilities. JP in the Men section was the best spa attendant I have ever seem in years. -
Review from Steve A.
Maineville, OH
2/22/2012
I give a 4 because of the annoying oriental music playing in the room all the time. When you leave the room the maids turn it back on. Not relaxing to me. I understand why they do it because this is a spay hotel with an oriental them. If I turn music off I want it off. Other than that very nice. No smoking hotel! And no casino. Perfect because after speeding day and night in smoking hotels and casinos you need a break. Of course you can get spay service for $$$$. Think a few hundred or more. Elevator system to get to room confusing. They also
Don't allow you to leave hotel on check out morning without going by main desk. Elevator would not go down. Maybe they turn it off at certain hours. But overall good experience. The Asian fusion bistro is very good. -
Review from Tom T.
Pennington, NJ
4/12/2012
Stayed at the MOLV recently with my wife and daughter during her spring break from school. Since this was their first trip to Vegas I wanted to make it a memorable one, and we arrived with high expectations for a comfortable stay and outstanding service.
Let's just say our expectations were exceeded...far exceeded!
First of all, I really like the fact that there is no casino here, and the stench of cigarettes that goes along with it. I also like staying at a hotel where you can get from your room to the front door within two minutes. The elevators at this hotel are lightning quick, and I can't recall waiting for more than 5 seconds for an elevator the entire week!
The rooms are every bit as clean and neat as you would expect, and the dual-jet shower was soothing after a day driving out to Hoover Dam and Lake Mead.
As good as the lobby, elevators and rooms are, the best part of this hotel is the service. The doormen were extremely friendly, helpful and professional (especially Glenn, but only because he's from New Jersey). Everyone in the lobby and front desk were very gracious and helpful. I won't share some of the things the staff did for us, but if you've stayed here you'll know what I'm talking about.
If you ever want to experience true "world-class" service, you owe it to yourself to stay at this hotel. It's a sure bet you'll leave feeling like a winner! -
Review from Richard C.
Scotts Valley, CA
2/15/2012 2 Check-ins Here
I like this place...a lot! At first I wasn't sure how I felt, but after returning to California and reflecting on my time in Vegas, I really developed an appreciation for all that MO had to offer.
Professional, clean, and peaceful. My wife and I loved our entrance to our room. Curtains automatically opening, music playing....so nice. Like one of the other Yelpers, my wife and I don't usually take baths at hotels, but we definitely made it a point to get into MO's bathtub.
We also ate at MOZen. Very, very good. I keep thinking about it.
When we go back, MO and Wynn are our preferred Hotels. -
Review from Geoffrey U.
Portland, OR
5/14/2012
Impeccable is how I'd describe the property, staff, and service. An absolute delight, would definitely stay there again!
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Review from Lisa P.
Gardena, CA
12/29/2011 1 Check-in Here
I recently stayed here for 3 nights during the Christmas holiday. The hotel is beautiful and tucked away from the Strip. Once you get to the front of the hotel, it feels like you're in a whole other place and nowhere close to Vegas. I love all the lights and craziness of the Strip, but if you would rather stay away from casinos and loads of people walking around, this is perfect for you. The valet, front desk, and housekeeping are all super friendly and always seem happy :)
I got a Strip View room which was very nicely decorated with a nice big tub but the room was a little on the small side. I should have stayed in a suite. There are expensive snacks and drinks including $7 Fiji waters in the room. No coffee either, there is tea however, but I require coffee in my life. And get this, Wifi was $18 per night! I think it was discounted if you paid for more than 3 nights of it or something.
Anyway, I pre-ordered breakfast in bed when I reserved the room online and they forgot about it even after confirming. I asked about it at the front desk and they said they would look into it and leave a message for me. I received a message that they would leave a surprise for me in my room that evening. The surprise was a $40 bottle of champagne and chocolate covered strawberries. It was very nice except that no one drank champagne, but it was still nice of them to do that.
I'll probably stay there again some time in the future but I'll definitely upgrade the room next time :) -
Review from Norm K.
12/8/2011 2 Check-ins Here
I have visited the Mandarin Oriental twice--after it first opened and two days ago. I have not been a guest at the hotel. I simply went as a local "tourist" who wanted to see the public art in the ground floor lobby and the 23rd floor Sky Lobby.
Everyone at the hotel both times was extremely courteous and helpful. You can tell that guest service is number one priority at this property. The first time I was there, I asked the woman at the door if it was OK to go to the Sky Lobby to view the art and she said, "Of course, go right ahead!"
The hotel's public areas are very classy. The decor is quite nice. Riding to the 23rd floor Sky Lobby in an elevator with a bench seat brought a smile to my face.
Yesterday I came back to the Mandarin Oriental to have breakfast in the MOzen Bistro on the 3rd floor. Again, all staff were extremely pleasant and helpful. I also went up to the Sky Lobby to get that wonderful view of this section of the Las Vegas Strip and part of CityCenter.
One of these days I'll spend a night here. -
Review from Howard S.
Austin, TX
3/13/2012
I took my wife here for a surprise birthday getaway, and selected this place entirely based on Yelp reviews. Man, did I score. As hotels go it doesn't get much better than this, at least not in this lifetime. It certainly helps that this place is new and has opted for subtle elegance rather than the gaudiness that characterizes so much of Vegas. I love that you don't have to walk out of the place through a casino. The level of service we received was exceptional. For the trip to the airport we were picked up by one of the house Mercedes Benz wagons. Our driver Mongo couldn't have been more helpful. On arrival hotel staff greeted us at the door and (!) walked us up to our room and personally checked that everything was in order and educated on the fantastic multimedia controls that work on everything from the curtains in the room to the 'alarm clock' (which gently opens the curtains at the time you select, a nice touch), to viewing and managing your bill from the TV.
In terms of location this place is in exactly the right spot, between the Aria and New York. And on the New York side there is a Wallgreens with anything you need (but alas, at LVNY strip prices).
I didn't partake of the on-site restaurants but my wife did and raved about everything, from the pork-belly skewers in the bar to the fresh squeezed watermelon juice at breakfast.
Other folks have complained about having to go up to the 23rd floor to check in and then every time you go from your room to the outside, but it's because the architects obviously had security in mind when the place was designed. I for one am happy for an extra layer of insulation level separating us from the seediness that is the Las Vegas strip. -
Review from Nathan T.
San Francisco, CA
Updated - 1/16/2012
**The following is a concise, re-review based on a subsequent visit to this hotel**
----The Quick --------
Still impressive. Still impeccable service. Still my hotel of choice in all of Las Vegas.
----The Details-------
Upon arrival to the Mandarin Oriental, I received a hand-written "welcome back" card by the hotel manager. While I recognize I am one of many returning customers who receive probably the same message, it nonetheless feels good that a hotel chain rewards its returning customers.
Consequently, I was told that my room was "upgraded with a good view." I've been traveling long enough to know that you don't get a true upgrade unless you a)paid for it or b) are a celebrity. Unsurprisingly then, I discovered that my room pretty much looked exactly as the previous room I got, but I got a slight view (with some obstruction). Am I complaining though? Absolutely not.
Compared to my last visit, this trip allowed me the opportunity to dine the hotel's signature fine dine restaurant, Twist. I will review Twist in its entirety at a later time, but to sum it up quickly, it was a good French/New American fine-dining establishment with gorgeous views of the strip, great service, and creative recipes.
So, in all, I again enjoyed my stay at the Mandarin Oriental. I definitely intend to go again.Listed in: Best Vegas Hotels!
1 Previous Review: Show all »
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3/7/2011
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The Quick:
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Best Hotel. In Vegas. Hands Down.
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The… Read more »
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Review from Ingrid S.
Beacon Hill, Boston, MA
12/24/2011
I stayed here on my last trip to Vegas and LOVED it! They take excellent care of you- VERY good service. The hotel itself is lovely- very quiet and serene in the middle of chaotic Vegas. There is no casino in the hotel (huge plus for me- I hate walking through the casino trying to get to my room).
Only hotel guests were allowed in the pool, which was really nice as well. I love to party as much as the next girl, but I'm getting tired of the whole 'pool party' scene, and like to have use of a pool that is quiet.
The bar was very cool too and I had one of the best martinis ever.
The only downside is the price. It is VERY pricey to stay here, but if you want to spurge it's worth it! -
Review from Valencia W.
Columbus, GA
3/14/2012
I'm going to rate this with 4 stars just because it's not directly in the Vegas strip but close enough. But overall, for the hotel I will give it 5 stars! I would say this hotel is for the grown and sexy lol! I loved the cultural aspect that the hotel is based upon and sticks to that aspect from point A to Z. Love, love the bathroom and the tub I'm speechless. Every need was met and grated. The tea room was nice and the setting was comfortable and smoothing. Only feel complaint was the szechwan chicken wasn't hot enough for me lol! I'm writing this review while still here, because it's Vegas dahhlings!
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Review from Popa A.
ASTORIA, NY
2/25/2012
My favorite hotel on the Vegas strip. Nice decor, great bar outside by the lake. Expensive, but hey if you just want to hang in an eloquent location with a lover or friends, this is the place.
Listed in: Good for Groups
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Review from Ting W.
San Jose, CA
11/30/2011
You want to stay at a hotel in Vegas and not smell like smoke? Come here.
You want to have automated window drapes that you can control with a click of a button? Come here.
You want to have free in-room bottled water and not pay $7 each? Come here
You don't gamble? Come here! This place was amazing, I would definitely come back.
Only reason why it's not 5 stars is because the lobby is on the 23rd floor, got a little annoying in having to go "up" then having to take another elevator to go back "down" to my floor. -
Review from Elle L.
Irvine, CA
12/24/2011
OH YES THIS HOTEL is LA CREME DE LA CREME. If you want service and peace within the wildest city in the west this is the place. You will feel relaxed and pampered here after your long day and night of eating, gambling, exploring, partying, or whatever the reason you are in Las Vegas. Enjoy the added touches of comfort and professionalism.
Rooms are spacious, beautifully appointed and quiet.
Pool area is rather small, but well designed and beautiful, as if you are in a water oasis within a city of glass.
Restaurants here, Twist and Mozen bistro are both exceptional in their own styles.
This hotel is ultra swanky without making appearances of elitism. -
Review from Jeremy S.
Los Angeles, CA
2/26/2012
The hotel is beautiful and is such a nice break from the typical loud, smokey Vegas super resort. The only reason I give it four stars is for the Mozen Restaurant. We went twice. The first time we got up and left after 15 minutes because nobody came to take our order. The second time we were able tom place an order after nearly 30 minutes, but then it took nearly an hour for our lunch. There was only one other table occupied. After $250 for three people, we finished at 2pm (arriving at noon).
Everything else was 5star, but SKIP the third floor restaurant. -
Review from Raj V.
Palo Alto, CA
8/22/2011 2 photos
**This review is for the condos above floor 23; not the hotel rooms below.**
This is a pay-to-play residence. But if you can play, you are treated well. I experienced a $2 million view of the Cosmopolitan, Vdara, and Aria hotels from within the Mandarin. You are also treated to a birds-eye view of the Bellagio fountains, if you are in a NW-facing unit.
The first thing you'll notice upon entering the Mandarin's parking courtyard is the sound of silence. Although you are merely a few hundred feet away from The Strip, the way the tower is designed, you can barely hear any of the usual Strip commotion, passers-by, honking, etc. It's kind of nice for days where your nights have seamlessly blended into your day and you can't tell East from West, left foot from right foot. Be advised that the courtyard is not super bright from sunlight in the afternoon due to the hotel/condo's design.
...but I digress.
Take the first set of elevators (red satiny bench for the heel-addicted included) up to floor "Two-Three," as the valet calls it, and proceed to enter the Sky Lobby where you will see floor-to-ceiling views of Planet Hollywood and other casinos. Savor it. There is no casino within the Mandarin Oriental as others have pointed out. This is a grown-and-sexy affair.
Proceed into the residential elevators and you'll quickly be whisked away to your appropriate floor. Saunter down the inviting hallway and notice the unique wood pattern on the doors of other units. Very clean; very modern. Ditto for the door hardware; they look to be German or Italian.
Open your door and you will instantly bask in sunshine from floor-to-ceiling windows. A skyline unlike any other awaits its master's approval. 2000 square feet of space, both vertical and horizontal, don't disappoint. Fit and finish are second-to-none in the building materials. Dark hardwood floors and matching hardwood base boards perfectly contrast with modern, white tile in the bathrooms and kitchen.
Depending on your configuration, you have 1, 2, or more bathrooms; all could very well have been designed by Philippe Starck. Decolav sinks lay on top of exotic-wood vanities. Backlit mirrors make it easier to shave. The Master Bath is very spacious; larger than many bedrooms. There are no normal bathroom doors here; the shower and toilet have their own separate designated areas, separated by 8' tall frosted glass doors on chrome CR-Lawrence hinges. If the bathroom looks like it belongs in a hotel, it is probably because you are in a hotel.
There is a separate soaking tub for the lady. This place is honey to lady bees. Clothes will not stay on for long.
The kitchen boasts European cabinetry which combines unique wood/laminate doors, vertical hinges, and frosted glass. Again, very modern. Very sleek. Open the door to the built in fridge (camouflaged by matching wood/laminate) and you'll see an up-and-down button. Curiosity dictates that you will push this button and voila -- the shelves in your fridge magically move vertically up and down. Totally unnecessary, but kind of cool. Doesn't really matter anyway, because if you live in Vegas, you likely have a carton of milk, some Crystal bottles, and a few red bulls in the fridge to complement the completely empty air inside your $5k fridge. Should you be inspired to "cook" one night (heating macaroni for that new "dancer" you just met), rest assured that the aroma from your culinary delights will whisk themselves off via a Gaggenau exhaust hood. The kitchen as a whole is its own art piece.
Keep your furniture modern, 1950's, sleek, with simple, clean lines and your entire condo will look like it came right out of a design magazine because the Mandarin's design staff took care of the rest. You have the incredible views as a faithful backdrop; I could easily prop my feet up on an ottoman, Scotch in hand, and stare at the view for hours.
As for the tower as a whole, you will get excellent service. Someone will bring your car up from the garage whenever you need it, you will be offered bottled water on your way out each time you leave (even if you're going to CVS next door), you can leave your car in the courtyard during the day, etc. One of the most impressive amenities, in my opinion, is the valet closet. You put your dirty clothes in your valet closet before heading out, and when you return -- voila -- freshly dry cleaned shirts/suits/etc! [I don't know about you, but I hate doing laundry so that is pretty damn cool]. The staff have access to your closet from outside your condo.
Pros: Impeccable modern design (if that's your thing), modern electronics (think: automated rolling shades), top-notch hardware (door knobs, shower systems, etc.) and appliances all around, excellent fit-and-finish (i.e. smooth walls, caulking where it should be, use of exotic woods for doors, mirrors, etc), coffered ceilings, 3" recessed, accent lighting, wide hallways, tall ceilings, beautiful views.
Cons: Price! -
Review from Jon W.
8/5/2011 10 Check-ins Here
I had an amazingly wonderful stay here this July. At the Mandarin Oriental Las Vegas you can be next to all the action that the strip has to offer without being consumed by it. There is no casino and no smoking in the hotel so there is not a continual flood of people coming in and out and no second hand smoke that (no matter what steps they take) makes it upstairs. It really feels like a residence more than a hotel. I think part of it actually is. The room reminded me of the one I had in Tokyo at the Conrad. I really like the clean high functionality of the design.
The gym is one of the best hotel gyms that I have ever used. The attentiveness of the gym staff was amazing. I ran four or five miles on the treadmill there a few times during my stay and they would keep bringing me bottles of water. There is no extra charge for the gym or pool either. They have regular group yoga classes for about 30.00 and you can schedule individual yoga classes for more. I didn't take yoga but I will next time I am here.
The vibe at the pool is peaceful, luxurious, and adult. There are no drunken frat parties going on like some other hotels down the street. It's Posh all the way. It really feels like an exclusive club or residence poolside too, not like a hotel and certainly not like a Vegas hotel. I had a good smoothie by the pool after one of my work outs. The steam room in the pool/gym bathroom is very nice too. I have yet to use the spa but I hear it is amazing that you can be in a tub with a 12 story or so view of the strip.
The staff will make you feel like this is your home. I look forward to making it my home again when I return to Vegas. -
Review from Laura T.
Cerritos, CA
4/9/2012
My Stay at mandarin was nothing short of amazing. I Got my room through a website and an excellent price so i have to say it's a very affordable hotel. i did also purchase the cheapest room and although they made it sound like i wouldn't have any view, i had a great view of the strip even though i was only on the 6th floor. my room was amazing too. very up to date. upon entry the curtains open to show you the wonderful view i'm sure your room will have. there's a small hall where the closet and floor length mirror are. there's a valet closet which allows workers to place items you requested into it without bothering you. there's 2 robes provided and the usual iron and ironing table but they also have a drawer you can place your shoes in to get it polished. next came the restroom which was where i practically lived because of the bath tub. it's a standalone deep soaking tub. for my room i got rubbing salt, loofah, and LET THEM TURN DOWN YOUR ROOM. they make it so nice and relaxing with the rose petal water. they also provide a makeup box for us girls, a blow dryer with various attachments (yes you curley haired girls are covered) and even a straightener. there's a separate shower and toilet of course. and while your soaking, you can enjoy the lovely little tv in the wall with your water proof remote. there are sliding doors in case your sharing this room with just a friend. i got a king bed. there's also a central control next to the bed where you can control the curtains, lights, music, etc. The room has various teas that are free in the cupboard but the minibar and snacks are of course pricey. one thing that was really different was that the room has a yoga mat and yoga dvd's. i have no idea if it's free but you can do yoga in your room i guess. other things to keep in mind are that the madarin oriental is a hotel only! there's no casino but if you're here on strictly vacation and you dont gamble much this is the perfect place for you. it's very quiet too. the reason i gave them 4 stars and not 5 is because upon check in they didn't have the room ready till about 515pm while our check in time was at 4. they did give us complimentary round of drinks which was where i tried the golden mandarin i think it's called? it's their signiture martini which you should TOTALLY try. the lay out of the hotel is also kind of odd since you take 1 elevator to go from the ground level lobby to the actual check in lobby that's on the 23rd floor. then you have to take another elevator to go your room. my last complaint was that their fees are a little steep although pretty understandable since their service is excellent.
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Review from T Z.
Los Angeles, CA
2/13/2012
THE BEST hotel EXPERIENCE EVER!! Super friendly and attentive personnel. Beautiful hotel!
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Review from F G.
Los Angeles, CA
10/17/2011
We had the opportunity to stay in a suite here for three nights while on a business trip. The room was modern and serene, in the luxe nouveau asian style that this hotel chain is known for. The bed, desk, sofa and chairs were all top quality and comfortable. Most of the room functions are integrated through a remote that operates the wall mounted smart television set--the blinds, alarm, music, temperature and lighting were all controlled through this easy to learn system.
The tub, shower and bathroom were spacious and finished with quality fixtures and finishes. The large tub was there to jump into after a long night out. While we didnt really use the small tv behind the bathroom mirror, it was a nice touch and a gizmo that caught our attention.
At this hotel, like others like it in the same class, the little things matter and can make a good vacation great. The difference here is that the service is as invisible as you want it to be. They can take your shoes, clean, shine and return them without you being aware that it was done. Same thing with clothes that need to be laundered or dry cleaned. It is all done through a two way door that can be accessed with a key from the hallway by staff. The staff takes their time to assist you, remembers your name and preferences. Room service food is prepared to specifications and they will accomodate requests to make other items that are not on the menu, within reason.
The hotel is impeccably clean and serene. As others have stated, there is absolutely no smoking as there is no gaming. We didnt try the pool or spa, but sure will next time we are in town. -
Review from Courtney J.
Walnut, CA
8/28/2011 2 Check-ins Here
A modern Asian theme hotel and room.
I enjoy the bath tub with a view at my suite.
Every employees were helpful find whatever you needs!! -
Review from Eddie P.
San Diego, CA
1/16/2012 1 Check-in Here
NO CASINO = AWESOME. It's a hotel. Yes, just a hotel. I was there for CES and a private meeting. The sky lounge is awesome, and on this particular visit, I partied at the Edge lounge--a lounge hidden behind a corner. It looks like you're walking into a behind the scenes area, and a secret room overlooking the strip north and south holds about 50 patrons. It's a beautiful hotel, tucked in the City Center complex. Top notch service, and one of the finest establishments I've been to in Vegas.
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Review from Dave M.
Los Angeles, CA
6/4/2011
If you spend much time looking through reviews of Vegas hotels a motif of sorts emerges pretty quickly...
"who cares about the room?"
"but it's just for sleeping in a couple of hours so who cares?"
"I don't spend any time at my hotel so I don't care if it sucks!"
What these people fail to recognize, I fear, is that it is precisely this dearth of expectation that provides for such a low standard. And where exactly do these people relax after a day of walking those endless casino-miles? Where do they get ready to go out for the night? Where indeed do they get their freak on?
The prevailing wisdom asserts that the hotel room is the LEAST critical measure of enjoyment as pertains to the successful Vegas getaway. I am here to disabuse you of any notion that the party-line is worth your penitent regard. From where I sit your hotel room is by far the MOST important decision you will make when plotting your Sin-City sojourn.
Easy for me to say, of course, because from where I sit is in my room at the Mandarin Oriental hotel.
Located on the periphery of City Center, right on the strip, the MOLV is your quiet and civilized oasis. Calm. Serene. Tranquil. Beautiful.
Expensive.
Yeah it costs more than a few extra dollars to stay here, so if you're hoarding your readies to flay the stickmen at the craps table then perhaps the IP is a better option. But to my mind, that money is far better-spent on the tasteful luxury and warm, welcoming atmosphere afforded to the lucky traveler who rests his head here. You will want for nothing. You will not spend 40 minutes checking in. You will not have to navigate a crowded and smoky casino to access your room.
I admit it. The Mandarin has spoiled me for every other hotel on the strip. Even options I had considered "a step up" in the past now seem hopelessly dreary. But on a recent visit the tariff for my room was only 20 bucks more a night than what was surely a cramped shoebox at the sprawling and cacophonous MGM Grand.
Another perk... after inquiring of the doorman how far a walk it was to the Cosmopolitan he responded with an estimate of 5-10 minutes or so, but if i could wait 5 minutes the house car would be available to drive me to my destination. Hmmm.... walk or be driven there in the back of a chauffeured Mercedes. Yeah, not such a tough call, there.
So look. You can take your chances at mandalayexcaliburcircuscircuswynnmiragepalacestati onpolotowersballagio or wherever else the hoi-freaking-polloi is congregating. You will save yourself money, but what you give up, to me seems far more dear. Do yourself a favor. Care about something. Be good to yourself. See you there. -
Review from Tom B.
Irvine, CA
5/28/2011 1 Check-in Here
I've stayed at most Vegas hotels and this is definitely the nicest. It's certainly more upscale than Bellagio and Encore. Mandarin Oriental is synonymous with luxury. I was blown away by the rooms, the lobby, the MO Bar, and the spa. When you arrive, you have two choices: valet your car (free until Midnight) or park at Aria and make the trek. My advice? I say you valet at check in, then park at Aria for the night. Anyway... you're whisked up to the lobby in the sky. Best. Lobby. In. Vegas.
Everything in the rooms is controlled through the TV. As a tech geek, I f'ing loved this hotel. The only gripe I have about the rooms is that they have a floor-to-ceiling mirror that takes up a slice of the window. Why? Makes no sense. The bathtub was also a bit awkward (at least for my fat body). The little stopper was right where my cheeky ass wanted to reside. Ugh. No probing, please (not without dinner and a kiss).
One nice perk... If you want to spend time in the MO Bar, they'll take a reservation for hotel guests and seat you right by the window. I suggest going on a night when the DJ's playing. The views are incredible. Order a dirty martini with blue cheese olives.
MOzen Bistro was delicious (saw Tera Patrick at the next table).
So... MO was nice, but... it doesn't have a casino. Yeah... Aria is literally next door, but... still... you have to walk it. Then, again, you don't get the crowds wandering in off the street (the entrance is a bit secluded, as well). Aria's casino is decent, albeit somewhat cold. I enjoyed my stay, but... would I choose MO over Encore next time? Not sure. I like having a casino in the hotel. I think City Center helps the location, though. Todd English's P.U.B. was surprisingly good (get the lobster rolls!) and the Cosmopolitan hotel was nearby, too. More to do in this area than at Encore.
Bottom line... If you want modern luxury, Mandarin Oriental is your hotel. -
Review from Ben L.
Los Angeles, CA
6/8/2011
Hands down the best hotel in Las Vegas! We Orientals, I mean Asians, do it right!
I've stayed at some of the finer properties on the strip, and though a few (like The Venetian or Palazzo) will give you a larger room, nothing can compare to Mandarin Oriental's sheer opulence and top-notch service.
When I first stepped into my room, I was instantly elevated two caste levels! What luxury! What design! What the...F!
Yes, our room wasn't cheap ($250 on a weeknight) but can you really put a price on something so divine? (Well, apparently you can and it ain't cheap...again, $250 and UP!).
The bed was super-comfy and the sheets felt like buttah. The bathroom was outta this world, too. I need to have that killer bathtub one day! No baths I've taken since feel as relaxing after soaking in that one for an hour. And they give you bath salts, too. I felt like I was in a Calgon commercial!
The size of the closet is outrageous. I think I've stayed in hotel rooms that are smaller than the whole closet!
But besides all the old-world luxury, everything is so modern and high-tech. The curtains, lights, temperature, music, etc. are all controlled by remote on the TV. So you don't have to get outta bed to adjust the curtains or lighting. So fancy.
This is definitely not a hotel if you're on a budget, but if you're able to splurge or want to stay somewhere memorable and special, the Mandarin Oriental Las Vegas is the only way to go.
Bonus: No resort fee!
Tip: Avoid parking overnight valet as it's $30/night. Just park at Aria and take a short walk over.
Don't forget to check out the bathroom in the hotel lobby for a cool view of the strip behind the sinks! -
Review from Mark B.
Irvine, CA
7/25/2011 2 Check-ins Here
Awesome as usual.
I'm not sure how many more words of flattery I can think of and bestow on MOLV. The staff and the service that they provide has always been excellent. The hotel itself is really quite nice as well. -
Review from Sam W.
Las Vegas, NV
11/4/2011
beautiful hotel, No gambling. Fantastic front desk people, very attentive staff. world class spa. The only downside is the food is not the best. EXCEPT THE SUSHI THAT IS WORLD CLASS AND FANTASTIC!!!!!!!!!! the prices are way over priced but its very classy, attentive, place.
I travel a lot and I have a residence in las Vegas and I go there to relax and enjoy the spa and the people./ the bar is also really cool. the entertainment is hit or miss but the bar staff is some of the nicest coolest people on the strip. and they have a guy named Mike who makes drinks so good the local papers write about him.. Check out the bar and the tea room. Great views, not usually crowded and a lot of fun. -
Review from Colleen A.
Pasadena, CA
4/2/2012
WOW is all I can say. The Standard Room may have been the nicest I've ever stayed in - couldnt believe it was the standard room! Stunning look, vibe, energy, service, I can't wait to come back. Bar food was good not great but wasnt there to east, just nibble while drinking pre-dinner. Close to Cosmopolitan for lots of restaurants and gambling. Love the private valet area, you forget you are right on the strip.
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Review from Jacqueline N.
El Segundo, CA
1/24/2012
Mandarin Oriental offers an escape from the usual. I loved retreating to this hotel after running around Vegas. It doesn't feel like Vegas inside. It feels like high end Hong Kong, Tokyo, or Brussels. They pay attention to details. Even the lowest end room "the cityscape" is very well apportioned and pleasing. The tea service on the 23rd floor is lovely with a choice of cocktails, tea and finger foods.
If you want to get away from the crowds of labeled t-shirts, screaming bachelorettes, just-turned-21 year olds, packs of collared shirt dudes, jazzies and fat retirees milling around between buffets and slot machines then come here.
The rates here are pretty reasonable too (mid Jan) at around $225/night. -
Review from Lily J.
4.5
Beautiful luxurious room, awesome service, good location but rooms are a little smaller that what I had hoped.
Staff is very friendly and prompted.
I adored both of our Chauffeurs as well as the valets.
Super friendly and professional staff.
Definitely a quiet hotel with out all the gambling and smoking like the rest of the strip.
Definitely a place I would stay again.
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