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Mandalay Bay
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Arts & Entertainment Casinos Hotels, Restaurants, Casinos [Edit]
3950 Las Vegas Blvd SLas Vegas, NV 89119
Neighbourhood: The Strip
(877) 632-7800
Announcement
Mandalay Bay Resort & Casino
Plan a getaway and indulge at Mandalay Bay. From $89.
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage, Valet
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- Yes
- Take Away:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- Free
- Alcohol:
- Full Bar
- Noise Level:
- Average
- Ambience:
- Upscale, Touristy, Casual
- Has TV:
- Yes
- Caters:
- Yes
820 reviews for Mandalay Bay
Review Highlights
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"The lazy river and the huge wave pool are a must visit." In 123 reviews -
"I love the lazy river, the "beach", and cabanas." In 98 reviews -
"Staff is friendly, good shopping, shark reef is cool." In 40 reviews
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820 reviews in English
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Review from Nancy R.
Hayward, CA
5/18/2012
Yes, I am defenitely I fan. I do a lot of traveling and to me it is all about how comfortable you feel in the room. Is it clean? Are the sheets clean? Is the bathroom clean? etc. etc. etc. For the expensive price they are charging on a nightly basis?
And yes Mandalay Bay defenitely passed it. The room was clean, we had a beautiful view, our bed was comfy and would defenitley think about staying here again. They had a big convention the weekend I was there but we were able to walk around they have an aquarium for the kids defenitely child friendly.
The bad thing is location its at the very end of the strip. We had to walk to the castle looking hotel to jump on the train. Other than that defenitly recomend it. -
Review from Dianna M.
Salinas, CA
5/24/2012 3 Check-ins Here
We stayed at Mandalay Bay from April 29 - May 3, 2012. We were assigned a standard room despite our willingness to pay $100.00 (or more) an evening for an upgrade. A hotel the size of Mandalay Bay and no available upgrades? What a disappointment, we were celebrating a Birthday weekend and.... Oh well.
Hotel: Beautiful, lush, tropical, marble, fountains, lovely. Well maintained.
Room: We stayed on the 32nd floor with a pool view (airport and parking lot view as well). As other reviewers have disclosed the rooms show signs of wear and the walls are thin. We heard the people in the room next-door, their phone ringing and their television. In the evening we heard thumping from music in the clubs. Airplane traffic was persistent and combined with helicopter noise, annoying!
Casino: No matter what you like to play... you can find it here! The overall feeling in the casino was buoyant, even-though we did not witness much winning. It's obvious that the staff on the casino floor are few and the employees working are doing so much! At one point I sat for over Twenty minutes at a machine with its lights flashing and buzzer sounding. A gentleman that was cleaning (Jesus) found someone to help me. The attendant (Luz) was apologetic and remedied the situation. The beverage servers were amazing, one in particular (Wyonna) was spectacular!
Pools/Beach/Cabana: We rented cabana number Five. When we first arrived, I picked up trash that was left behind by the last occupants. We rented the cabana thinking we would have some semblance of privacy. Privacy = Nonexistent, in fact someone walked right through it while we were on our lounge chairs! (It was so windy we had to leave the curtains open). In front of the cabana there is not a clear division of space, with the exception of cabanas having red lounge chairs. We had people right next (and I mean RIGHT NEXT) to our "red" chairs, smoking, sun bathing, partying and having a great time. The food and beverage servers were terrific, yet another hard working group of employees. The lifeguards were friendly and observant. The pool and beach areas were clean and inviting. Restrooms in the pool area could be improved upon.
Dining: There are scores of dining options most were fairly pricey and nothing we had is worth mentioning.
Service: The Staff at Mandalay Bay = STELLAR! Every employee that we encountered was friendly, helpful and efficient (Michael at the VIP Card service desk was simply wonderful).The employees' make this hotel extraordinary and would be the reason we return...If we visit Mandalay Bay again, we will book a suite as far away from the airport as possible.
** We would not rent another cabana here. -
Review from Jeff R.
Fremont, CA
5/16/2012 3 Check-ins Here
This would have been 4/5 stars if they hadn't charged my card twice for 2 rooms. When we went to complain, they said "our records don't show that". I actually had to get my bank on the phone to talk to them b/c they refused to believe me.
The beach is the business tho and McDonald's is a quick drunk run across the street. -
Review from Rod Y.
Dayton, OH
5/15/2012 2 Check-ins Here
With the number of reviews already on this place, I'm not sure I can add anything that hasn't already been said.
I like its convenience and that it seems to have it all. Not the most glamorous place on The Strip but very enjoyable. -
Review from Meredith R.
Houston, TX
5/21/2012 2 Check-ins Here
The room had a great strip view, clean, and the bed was comfy. Loved the interior decor very elegant. Room service was okay. They were doing construction on our floor so hearing the walls being painted at scraped at 7am was no fun but we didn't go for the hotel we went for the Vegas experience. I'd stay here again the hotel was very nice. Convention was overall well executed too.
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Review from Dave F.
5/12/2012 4 Check-ins Here
Having to travel to Vegas for trade shows and regular business, I have never had the opportunity to stay at the Mandalay Bay. This is an MGM owned property and if you enjoy the Bellagio, you'll probably enjoy the Bay. The property is fairly run down and to put this in perspective, it's like sleeping in a smoky version of a Southwest jet.
Here's a small tidbit of how customer service went: I checked in and was sent to the 11th floor. I call the front desk to verify I was put into a non-smoking room, they assure me it is and they'll have housekeeping put in an "ozone machine". The bellman brings my bag after 5-10 minutes. Inquiring as to whether I'm really on a non-smoking floor, the bellman says, "there's only 2 smoking floors and you are just above one of these".
I need to leave, so I tip the guy, unpack and get out of the terrible room. 5 hours later I pop back in for a quick change. It smells the same, so I call the front desk. They ask me if the ozone machine was put in, and I have no way of knowing, but it smells the same. The x'fer me the Tina, the asst head of operations. (Tina should not be in customer service, perhaps the coroner's office is a better fit.) Anyhow, Tina says the hotel is full and basically "better luck next time" and she commits to get the ozone machine up. 5 hours later, I pop back in and the air is better, but the room is still old and gross. I try the front desk once more, but they say they are full and can't move me. Whateva'---I can resolve by not staying here. Back to the review:
The grounds look nice and the pools and wave pool looked like fun. The resort fee is a "tacky ask" and there are literally no overhead lighting in the sad, dark rooms. I guess they are trying to depress you into dropping coin in their dark, shabby casino.
If the hotel is crowded, (it was supposedly full on this trip), they aren't quite handling the capacity of tourists. People literally waited 10-15 minutes on elevators through the main elevator zone. The cab line was 20-30 minutes. The elevator piece has to be against code, but fortunately earthquakes in Vegas are rare. (It was an MGM which burned many years, ago).
The check-in/check-out experience was better than the Bellagio, but it is really a generous stretch to call this a 2 star hotel.
Tonight, as I wrote this review a pop-up occurred advertising the Mandalay @ $89/night. That's really cheap and given the fantastic view of the airport runways, probably a reasonable price. -
Review from Archie G.
San Jose, CA
4/26/2012
The Mandalay Bay is one of the best hotel & casino options on the Strip. Sadly, it's at the very end of it. It's sort like playing for the Buffalo Bills. Technically, you are an NFL team and you play in New York. But wouldn't you rather play for the Jets or Giants?
Clearly, business is all about location.
Luckily for me, my 11-day business trip brought me to the Mandalay Bay. It made my walk (of shame) to my work a bit more bearable and my walk (of fame) back to my room a bit more exciting. Throughout the day and especially the evening, there are plenty of quality places to eat, drink, and eventually, sin.
"Big money! C'mon, big money!"
That's what I heard over and over at the "Wheel of Fortune" slot machine inside the casino. I witnessed a business colleague play this machine for a few hours, lose all of her money by 12:30 A.M. and get cut off from the ATM machines. This lead to her calling her husband in Pennsylvania (at 3:30 A.M. his time) for more money. He said no. By 1 A.M., she was offering to buy me drinks with her company credit card in exchange for my cash so she could play the "Wheel of Fortune" slot machine a bit more. Eventually, she was offering more favors before I made her go to bed.
Now the above anecdote is a common story in Las Vegas. But when you do it at the Manadaly Bay, it makes it look and sound a bit more classy.
Right? -
Review from Katie A.
Orange, CA
5/17/2012 2 Check-ins Here
Very nice place, great restaurant and bars!! I love how they infuse the air with a coconutty smell like suntan lotion!!! Better then cigarette smoke! The staff is nice and helpful!
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Review from Minzi T.
5/18/2012
I've never stayed at Mandalay Bay PROPER before, been to THE Hotel a million times - never Mandalay Bay. We got a 2 bedroom suite, it was great. Great view, fridge in the room, 2 full bathrooms. I liked it. Nothing else to really comment on, after having stayed at THE Hotel so many times, I've reviewed most of the restaurants there. They might want to try and streamline their check in process, but other than that, it was great.
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Review from Ju B.
Anaheim, CA
5/21/2012
My favorite place to stay. The coconut scented air, pool area, and amenities are incredible.
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Review from V F.
San Francisco, CA
5/12/2012
Pros: The bathtub was the biggest pro by far. I also appreciated the double sinks, great view, and quiet.
Cons: The separate toilet area makes you feel claustrophobic, the lighting in the room was poor (not enough of them), and the TV in the restroom did not receive external channels.
Financials: The extra $25/day resort fee for free wi-fi and access to the gym does not give you your money's worth.
Summary: It is too far from the things on the strip. I recommend staying no further down than the MGM to save time and swollen feet or paying a little more to be in or near the City Center properties. However, its great if you want quiet away from the action and to swim in your bathtub like I did.
Room Tip: If your a light sleeper and want a quiet room, ask for one away from elevators and ice machines. -
Review from John W.
Cerritos, CA
5/6/2012
Okay...so my review might be a little off because my Vegas hotel experiences have been limited to Circus Circus and the Mandalay Bay. Clearly, you can imagine my surprise at experiencing the upgrade. But luckily for me, I think the review is fairly justified. Service was great (on a Tuesday) with kind customer service from beginning to end. The elevators were prompt, the room was clean, the view was gorgeous (looking over the awesome pools of Mandalay Bay) and there's a good amount of things to do in the actual hotel from the fairly nice/spacious casino to the good shows (Lion King isn't there anymore unfortunately but I hear alright things about the new Michael Jackson show) and good food (China Bistro...although we didn't pay for it, was extraordinary).
The double bed room included a TV, ironing board, phones in the restroom and bedroom, and a bathtub/shower along with hairdryer and supposedly the DVD player is free (although something must've been off since we never got it). There's an aquarium downstairs that looks amazing and again, the pools seem like some of the best on the strip.
The worst part about the whole experience is simply that it's at the very end of the Strip, yet compared to Circus Circus (ha ha, I know), the walk isn't that far and does connect easily with Luxor. So what can I say...all-in-all, it was a positive experience and something I'd gladly come back to. -
Review from Ryan D.
Pomona, CA
5/19/2012 1 Check-in Here
Oh how I love you Mandalay Bay. You are my favorite hotel in vegas. You're players club system comps amazingly well, the food is top notch and the service is excellent. Whenever I'm playing slots with my mom or anyone else in the high limit area they will bring us top shelf liquor, getting Johnny Walker Green on the rocks isn't bad at all. The casino hostesses are very sweet and cater to any need you could have. The only downside I have ever found is the amount of unsupervised kids out at the pool, but just go with some friends and get drunk off your ass floating in the lazy river and scare them away!
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Review from Crista C.
Riverside, CA
5/8/2012
Disappointing. A nice hotel with great ammenities. HOWEVER, slow elevators, understaffed, poor service, and you do not get what you pay for.
Moorea pool was a nice pool, however it took FOREVER to get drinks, food, salads, and it wasn't even a busy weekend. Took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back?
I expect better service and better management solutions when things go wrong at a hotel. When you pay top dollar for service, I expect to get it. The HOliday Inn Express has better service than this hotel.
AFTER we checked out, 2 people in our party had to call back to fix their "over charging" at the pool and for the hotel room. So, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer.
Overall, I would stay somewhere else.
PS - when this hotel says that you are getting a King bed you are actually getting a Queen bed. When they say you are getting a Queen bed, you are actually getting a double bed. Not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! Gets a little more cozy than desired. The Palms Hotel does the same thing. If the "vegas standard" is smaller than real life then why don't they just say it?Comment from Brittany H. of Mandalay Bay 5/11/2012
Thank you for your feedback. We appreciate your… More » -
Review from Nicole W.
4/18/2012
One of the casinos I frequent the most, and in my Top 5 list of casinos.
The casino floor is huge and not too smoky. In fact, they pump some nice smelling scent through the ventilation system.... Can't place my finger on what scent it is exactly but I like it. The entire building from inside to out is beautiful.
There are restaurants for every occasion and budget. Ok, so maybe nothing super cheap, but you can definitely find some more affordable places here.
You have Shark Reef for entertainment, they have tons of concerts come through, and it has one of the best pools in Vegas.
I used to visit Mandalay a lot more a few years ago, but sadly they have closed Forty Deuce and the menu at Burger Bar has taken a turn for the worse. I really hope they change things up soon since they closed "The Lion King" and have had Rum Jungle sitting vacant for a couple years. I think they are cruising by with business from the conventions and not trying to innovate.
I stayed in a suite about five years ago right after they remodeled their rooms. It was huge with a comfy bed and gigantic bathtub. It was a great place to stay and I would recommend it. I also have been to Mandalay's spa and while it was nice, I preferred the spa at The Hotel much more.
Located on the very south end of The Strip and is a bit of a walk to most other casinos. Connected to the Luxor through Mandalay Place, or there is a tram that will take you from Mandalay to Luxor or Excalibur.
Oh, and don't go to the buffet. It's awful. -
Review from Brett S.
Woodland Hills, CA
4/25/2012
The latest scam in Vegas is the $25 a night "resort fee"? That's like saying it's a free room but $199 a night to get the key.
#DISHONESTComment from Brittany H. of Mandalay Bay 5/2/2012
We appreciate your response addressing our Resort Fee.… More » -
Review from Joanna T.
4/11/2012 2 Check-ins Here
I didn't stay here but spent most of my time at Mandalay because the Luxor was so dismal. The casino and public areas are clean, well maintained and generally not smoky. Wifi is a scarce commodity but you can scam off the free service at THEHotel, connected to Mandalay.
My favorite TV show is the Amazing Race so I thought I'd be a high roller and throw $10 in one of the AR slot machines. About $2 in, I won $54 and promptly cashed out. (Update - next day, same machine...won another $60. Thanks Amazing Race slot machine)
Mandalay Bay, I am well pleased.Listed in: Anno Centum
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Review from Brandy C.
I stayed here recently for a conference, staying five nights. This is about my fifth trip to Vegas, staying at different places each time. I think by the things I measure these hotels on (mostly the room itself), this was not one of my favorite. It's hard to beat the snazzy rooms of some of the others down the street and this place doesn't really try. I was bummed they were out of kings and I had to take two doubles (no, I don't want to change rooms another day) and my view was obstructed. The floor's windows only were half the height of a normal view and while the view was of the gorgeous beach, wave pool and lazy river, it was half a view with iron work cluttering that up. Boo. The hotel room reminded me of a new apartment rental - the carpet was starched and crunchy under my feet and there was the smell of fresh paint and stuff that just reminds you of a new rental.
To be fair though, the casino itself is super clean. Yeah, there's the smell of casino and smoke you get used to, but all it took was a walk through New York, New York to remind me that this place is much cleaner and fresher. Kudos on that, since I had to walk through it constantly. The food is insanely, insanely expensive everywhere you go and if there was a cheap meal in that place, I didn't find it. There are some good places in there though if price isn't an issue. I'll review them separately but the House of Blues Foundation Room and the oyster place were pretty fantastic. Lots of cool fruity drink places too, which was kinda cool. I liked how small (comparatively) the casino was to get from shopping to the tram to the conference rooms.
As far as conference rooms go, the only complaint was about acoustics in the rooms with high ceilings. Not that important to most of the people who come through here, but a tough thing for us at times. I know I'll be back in the next year or so here and I have to hope I can make time for the beach and pool. Sadly they close at 6pm, which is hard to manage if you work all day, but I'll make sure to come in a little early next time and spend some time soaking up the sun. -
Review from Scott A.
Santa Monica, CA
4/14/2012
I'm biased towards Mandalay Bay and The Hotel because of the beach area. We stayed at The Hotel last summer and it is more luxurious, but when you're making daily walks through their lobby to get to the cardio room and beach it gets a little annoying. Here, you hop on the elevator and with one stop you're there.
Accommodations in the rooms were classy. Beds were comfortable, bathrooms were spacious with a shower, tub and separate toilet room. The mini TV in the bathroom didn't hurt either. I spent a lot of time on the L-couch watching TV and falling asleep. The air inside the room was very dry, but I will say the nicer the hotel, the better the air quality/ventilation. I'd pick a stuffy nose over smoke in my lungs any day. Taking 3 showers a day probably didn't help either.
I tend not to try many restaurants inside the hotels since I feel their overpriced, so I can't comment on any of those. Sure, it's on the end of the Strip, but if you care about hotels like I do, you're going to spend a lot of time in the rooms so you want them to be nice. I don't do too much walking on the Strip, so using the freeway gets me to where I want to go anyways.
So far Palazzo and Mandalay/The Hotel are my favorites here! -
Review from Brian K.
Mountain View, CA
5/13/2012
Nice property, spacious rooms, good service and I love the pool area and lazy river. My complaint and hence my rating of 3-Stars are for the following:
Elevators: The elevator service was horrible. The doors would not close in a timely manner without having to depress the door-close button. There were 8 elevators servicing the 2-16 floor, and I never saw more than 2 elevators running at a given time. And finally, there were 4-5 times when we entered the elevator and it did nothing. We were standing in the open elevator for several minutes before realizing that it was probably out of service. Seems like a trivial gripe, but it was very irritating for us (and other guests)
Fitness: In all my travels, I've NEVER had to pay to work out. At Mandalay Bay, I had to pay $25 per day just to lift for 45 minutes. Heck, I can work out every day for a month and a half at Golds Gym for $25. And on top of the $25, I STILL had to pay the 15% "resort" fee. What a joke!! And the daytime manager (I will refrain from mentioning his name), didn't even credit me the stupid $25 bucks. He said he couldn't refund that (of course his non-verbal facial blushing let me to believe he was lying). You would think that after dumping more than $3K at the tables, he would have showed me a little relief...I didn't need the $25 bucks, but just on principal and courtesy. Unless there's a conference, I will DEFINITELY will chose another hotel.
Grow up Mandalay Bay!! -
Review from Mary C.
Forest Heights, MD
5/17/2012
The best hotel experience I have had to date. So much to do, see and buy, the tub is fabulous, so is the bedding...I've stayed at lots of resort hotels but this one was the best!
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Review from Lauren P.
3/31/2012
I've stayed at The Four Seasons before in other cities and Mandalay Bay was almost as nice. I guess it helps that the Four Seasons Las Vegas is attached to Mandalay Bay. My room was great! A plush king size bed, his & hers closets which light up inside when the doors open, and the desk is fitted into a corner with a banquette-type couch on one side and an office chair on the other. I was in Vegas for a conference yet really enjoyed just getting to catch up on work in my hotel room.
A huge plus was I had the nicest bathroom ever with a steam shower, deep soaking tub, makeup mirror, TV, phone, the works! My first night after some industry mixers I came back to my room and took a bubble bath plus enjoyed some TV. That's my version of working hard in playing hard in Vegas.
I agree with the other reviews: if you're going to club it's a pain in the butt because cab rides will add up. One night I has to hop around for vendor parties going from my hotel to Marquee @ Cosmopolitan then to Pure @ Caesar's then back to my hotel and it was $60 for all the cabs. Meh.
To get a nice change of place, head over to Verandah on The Four Seasons side. It's a beautiful oasis in the busy casino. I met a few folks for a late lunch there one afternoon and it was lovely to just sit outside, getting away from the casino recycled air conditioning.
The casino, restaurants, and other amenities are above average for Las Vegas. My all time favorite moments were at The Forum at House of Blues and the other rooftop patios on the 60th floors looking out over the Vegas strip. Mandalay Bay gave me just as many pretty memories as a 5-Star hotel.Listed in: On the Road
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Review from Mark H.
Pittsburgh, PA
4/7/2012
Standing on the 27th floor looking over the strip either in the day or night is a hit!! Great variety of restaurants to meet all your hunger needs. Really enjoyed the decor as it has class but you don't feel like your out of touch with reality. Everyone was over the top helpful and kind.
Night life was fun with a good variety for each different evening and mood.
Didn't have time for the pool but it sure looked inviting.
Would give it a 5 star but for me anything with a 5 star has to blow me away so I would give it a 4.75!! -
Review from Tammy L.
3/31/2012 1 Check-in Here
Beautiful Hotel.
Do not stay here IF you are planning to go clubbin at XS, Surrender, Tao, MArquee, etc. Even though it is on othe trip, it is still way too far for you ladies to walk, unless you want to spend money ($$$) on the cabs. This hotel is more like a resort.
Nice and clean and new amenities. If you want to come and relax at the resort, this is a great place to stay! They also have many pools, including a lazy river. Just a note: they charge a $15 resort fee.
Check in time is after 3 pm but if there's room available, they will let you check in. Check out time is 11 am but you can request to check out later at noon if desired.
There's also a tram from Mandalay Bay that goes through Luxor and to Excalibur. (save you the walk but it is nice to walk through the hotels and see all the shops and pass by some of the exhibits.
I would definitely stay here again. Next time, I hope to try the pools!
P.S. cheapest CRAPS machine so far ($3)Comment from Brittany H. of Mandalay Bay 4/1/2012
Thank you very much for your review and for your… More » -
Review from Chris S.
Las Vegas, NV
3/15/2012
Didn't stay in the rooms...but valeted my car at The Hotel to go to dinner at Strip Steak. Got my car back at about 3:30am and on the way home realized that a number of things had been stolen from my car...2 pairs of nice sunglasses, a sweater that was a gift still in the box, my bluetooth ear piece, other small items, and my cars manual (why??). I called security to tell them and they just took a report over the phone....and was clear that the guy couldn't have cared less.
They told me to call their Risk Management department in about a week. So I did that. Rudest woman I have ever spoken to. She actually told me that when I valet there it's just like "giving your car to a stranger"....so I guess if you get a job as a valet at The Hotel you can steal whatever you want out of the cars because there seems to be no repercussions. She asked me why I left my valuables in my car...my sunglasses? It's night time. My car's manual? Didn't think to bring it along.
I get that they can't be responsible to what happens to the vehicle...as I am sure the claim ticket says....but don't casinos have security cameras? They couldn't take the time to look and see how my car (and possibly who) was broken into? And either the valet did it or he left the door unlocked. I just think that since I trusted them with my car...I should not be the one who suffers because I didn't do anything wrong. And it shouldn't be riskier to park your car in valet, then on the street.
Anyway...3 calls already to the Director of Risk Management and no call back. 2 calls to their customer service department (called Guest X)...and no call back.
So overall Mandalay Bay hotel doesn't seem like a safe place to go if you have any valuables...as if they get stolen, no one there will really care nor do they feel they are at all responsible. -
Review from Misty W.
La Mesa, CA
We will definitely be coming back!
This was the first time staying here for both my boyfriend and I, we both had a great time and were very impressed. The price for the room was very reasonable. The room had a great view even though we got a room on one of the lower floors. The bathroom came with beautiful smelling soaps and lotions. The shower was a treat as well. The Beach was the best! We loved the wave pool. The lazy river was fun too just a bit too short, the MGM's is longer. I played roulette one night and the dealers were very friendly and personable. Even though I was only betting $10 a spin they treated me just as well as the high roller betting $10,000 a spin. This place has great architecture, interesting restaurants and a killer pool, I can't wait to go back!Listed in: Las Vegas
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Review from Adam S.
Lakeside, CA
4/19/2012 1 Check-in Here
My bad experience started in the beginning, I pre-paid for a room with a King size bed.
My wife and I where trying to get away for awhile. They gave away my room and stuck me with two queen size beds. I was PRE-PAID.
It set a bad tone for our stay, I did enjoy "Red Square the restaurant" - But that is seperate management (owners)
We moved the next day, but I will not go back to Mandalay. Not even for the restaurant. -
Review from Nelson F.
3/28/2012 1 Check-in Here
Though it's not the newest kid on the block, staying here is always consistently enjoyable and the rooms are clean and spacious. They're very friendly and accomodating, and the restaurants have a vast variety and range of prices.
One of the best parts of staying here is the swimming pool, which consists of a wave machine and lazy river in addition to the regular swimming pools and jacuzzis. THE Hotel adjacent to Mandalay Bay (run by Four Seasons) is fun to walk through and the lobby looks like something from a European movie shoot or museum. It also connects to Luxor, though that place is more depressing and looks run down compared to the newer casinos. But the walkway in between is full of restaurants and shops. It's worthwhile to go through.
The blackjack here is top rate as well, they offer surrender (6 deck only), split and resplit Aces with a decent one and half deck cut as well as the regular rules. They hit soft 17s though, but most places do these days. I also discovered 3 card poker table here which is really fun! -
Review from Jennifer C.
Schaumburg, IL
4/6/2012 6 Check-ins Here
The room my hubby and I had was super nice. I am also really impressed with the housekeeping and lost and found staff. I forgot my pajamas as well as a turquoise ring and when I called about it they were kind enough to ship it back to me. At a lot of hotels I probably never would have seen that ring again.
The pool is also really awesome, I just wish there were more chairs. The one negative is since its on the very end of the strip its a bit out of the way. Overall: I would probably stay here again. -
Review from Mandy S.
Quincy, MA
3/30/2012
We love Mandalay Bay. We came our last visit for the restaurants, and were immediately impressed. We were staying at MGM that time (definitely wasn't impressed with them) and vowed that the next time we came we would stay at Mandalay Bay, even though it was pretty far down the strip.
The rooms are clean and spacious- to the point where we didn't mind our view of the highway. The tub is HUGE and so luxurious!!! Best part of the whole room!! Beds are comfortable, room is decorated very nicely, and layout is spacious.
The casino downstairs is well equipped and we noticed that the cigarette smell wasn't as bad as other hotel casinos, which is a plus for us non smokers! My husband got pretty hooked on the video craps table, and won quite a bit of money, which was a plus.
The restaurants are overpriced, but with http://restaurant.com gift certificates, it's completely bearable. Our favorite restaurants on the strip are located in Mandalay Bay- House of Blues, Raffles, and theCafe.
We rented a car, and it was super super easy to park in the garage and go right on up to the room. Nice and short walk.
Oh- and on checkin, I swear to God, the girl that helped us at the front desk was the HAPPIEST person I have ever met. Totally made that longggg line worth it.
One thing though- we went in March, and wasn't expecting to be able to take advantage of the beach (sad sad sad), but was looking forward to the outdoor heated hottub. It was FREEZING cold. Lukewarm bath water. Dissapointing.
We also signed up for the spa's day pass. It was very very lovely, but with the hot tub not being coed, we were really let down. I can see having seperate sauna's and steam rooms, but it would have been nice to relax with my husband.
Overall, we will definitely stay here again next time Vegas calls. -
Review from Michael K.
Saratoga, CA
3/14/2012 1 Check-in Here
The hotel room was nice: It was a two-bed suite and it came with a table! It was very spacious, with a bathtub, shower, and a spacious bathroom as well :)
Poker and blackjack are better here than most other casinos from what I hear. I think they have relatively low minimum bets at Mandalay Bay if you are not looking to lose a ton of money (or win a ton if you're lucky).
There are plenty of places to eat and a nice Starbucks on the first floor! -
Review from Carol C.
4/1/2012
The inside is GORGEOUS! They have an aquatic themed decor, with a huge fish tank right in the middle of the lobby. Walking through the main area of the hotel is already a scenery.
BUT, they charge a ridiculous 28$ resort fee. 28 dollars?! That's almost the price of a buffet! Plus, some of their employees need to get retrained or something because I asked which rooms come with extended living rooms and the front desk man gave us the wrong information, so we ended up short on sleeping space.
Still, the price is good for the quality of the rooms! -
Review from Erin H.
Los Alamitos, CA
With all the conferences and other stuff that goes on here- expect HORRIBLE service.
We reserved a room here for non-smoking. Upon arrival- they were out of non-smoking rooms and we got this DISGUSTING smoking room. We even had them spray the room and it still made me sick. Despite telling the front desk about my allergies, they refused to move me to another room or upgrade me OR COMP ME. WTF!? So I'm supposed to suffer all night? My horrible night doesn't even end there. The iron was crappy and the room is so poorly designed that it's impossible to plug in your iron and iron your clothes without pulling the iron out of the socket. I made the mistake of requesting extra towels at 1130pm. I waited and waited and waited...nobody came. So I went to bed. At 2am in the freaking morning somebody knocks on the door. Are you serious?! I refused to get out of bed since I was so darn tired. 2 minutes later they knock again. Excuse me, it's 2am in the morning and I need sleep, will you go away?! Anyways, you'd think they'd leave me alone after not answering after the 3rd time. Instead they CALL my room to get me to answer the door. No apologies for waking me up. Seriously- the towels could have been left outside the room or if i wanted them, I would have called again the next morning UGH!!!
Continuing on, the next day they finally were able to move me to another room. It still didn't make my stay any better- the rooms are just dated and old and honestly I should have just stayed at Luxor since you have to walk like 2 miles to get to the convention center. So many other things here really made my stay in Vegas the worst stay ever and I come here at least a few times a year. I would gladly pay so much more to stay at a different hotel since the service was horrible and the amenities are just sad.
I will admit the pool is nice and the drinks are pretty good but I did have a waitress that ripped me off bigtime.
Overall, I repeat, I will NEVER EVER stay here again. I could probably go another 10 pages about the other *stuff* I hated about this hotel but I will spare you readers and just leave you with the advice of DON'T STAY HERE!!Comment from Brittany H. of Mandalay Bay 5/2/2012
We appreciate your feedback regarding your recent stay at… More » -
Review from K N.
Carmel, CA
3/11/2012
Probably the worst resort- casino stay.
Upgraded room was smoking room. :(
Valet parking the car was a nightmare almost every nite. Food at raffles so awful. Tried it 2x. Cking out the worst ever. Uncaring, and uninformed.
The room was suppose to be renovated. Not. The only toiletries were shampoo, conditioner, lotion. No newspaper.
The pool....agh, what pool?? This is thanksgiving weekend. Open up a bigger pool please. Geeze. And no one seemed sorry or to care. Seemed like the workers didn't like it there either.
We go to Vegas 2x a year and always have a memorable stay. This time, the memory is negative towards this Casino.
Obviously never again.
Low class place now.Comment from Brittany H. of Mandalay Bay 3/13/2012
We appreciate the time taken to share your concerns with us.… More » -
Review from Valley J.
El Segundo, CA
4/12/2012
We finally were able to score a couple nights here at a really good rate and took the family for Spring Break.
PROS:
The rooms were pretty nice.
The bathrooms were exceptional.
The food options within the walkway between adjacent hotels are numerous.
CONS:
The pool area is a complete clusterf*ck from a design standpoint. All that water available with nowhere near the amount of chairs or open deck space to accommodate the demand. There were, literally, 400 people in line to make the mad dash for chair space at the 9:00am opening. You are completely screwed if you are not willing to wait in line for a half hour before it opens.
In addition, the pool area layout is difficult to navigate, the poolside service sucks and they have way too many private or 18+ areas that were essentially unused. I wish they could start from scratch and redesign what was supposed to be their main attraction. Massive fail.
The bell service upon departure was horrid. I waited 40 minutes for a bell hop to come to my room. They should bump up their staffing.
The check out line (we had a billing error) was 50 deep and only 2 check out desks available. Horrible. I ended up doing Express Checkout and handling the billing error when I got home.
Overall, we were sort of disappointed. Unfortunately, we won't go back. There are too many other choices out there now. We'll go back to Mirage which seems to have a better designed pool area.
Sorry, MB. You just didn't deliver as expected.Comment from Brittany H. of Mandalay Bay 4/20/2012
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Review from M C.
4/11/2012
Great Vacation at Mandalay Bay just last weekend, and there are 2 staff members, I would like to say "THANK YOU & WELL DONE. GREAT SERVICE!"
THANKS to Adrienne at the Check-in desk for putting me in a high-floor room even without me asking. We got a room at the 60th floor looking at the West and not the busy Strip side. This is great and Floor 60-62 has separate elevators from the other floors. Just perfect to start the vacation!
THANKS to Massage Therapist Hap for a good Mini massage. I am surprised (and relaxed at the same time) how much he could do in 25 min. I had other massages that were 60 or even 90 minutes long that had not been making me as relaxed.
This is the perfect hotel with the right amenities for me. I like the fact that Mandalay Bay is a 'resort' , such that there is already everything and lots of choices for the facilities among the multiple hotels at the site. Moreover, when we have a night out, we have a 'home' to go to that is separate from the crowded middle and north end of the strip, -
Review from Hazel Y.
Irvine, CA
4/23/2012 3 Check-ins Here
We always enjoy our stay here at Mandalay.... the whole family(we have young kids) loves Mandalay Beach! It can get crowded but gets better after Mondays.
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Review from Tara F.
Orange County, CA
3/5/2012 3 Check-ins Here
Mandalay Bay... oh how we've wanted to stay with you... but never have, and boy are we sorry! You have lived up to all of our very high expectations! (for the point of reviewing, we left Mandalay after a few nights and headed over to the "New Trop"... and all I can tell you is that I wish we were still at Mandalay Bay, instead we'll be spending another dreadful night over here at Tropicana.... FAIL).
From Valet to the Bellman to Check-in to the location, quality, cleanliness and view from our room... you've truly outdone yourself.
Mandalay Bay offers an incredible value, tons of light in the floor to ceiling windows, extremely large rooms and bathrooms to die for (even in the regular rooms). The rooms, if you're into having a good one, are pretty great at Mandalay Bay!
The hotel is still beautiful, even though it's not the newest, it still shines.
When it comes to gaming, there is something for everyone and it doesn't disappoint for every $ level of gamer. Video poker to video craps (a must, $3.00, as opposed to $10 on the floor... huge dice, tons of fun). The cocktail waitresses are quick and friendly and the drinks (at the Video Poker bars) are top shelf! We'd ask for Brenda, she was a bartender at the video poker bar, by Mizyua sushi. She's a hoot (and pours a wicked reposado and lime)! There's a lot of great gaming at this fabulous casino! High ceilings, not smokey, open and wildly fun & bright!
Dining abounds at Mandalay Bay. We dined at several of the restaurants there... including; The Border Grill (twice), Hussong's Cantina (in Mandalay Place), Mizuya and Aureole (bad experience, see that review for more info). Overall, the caliber of dining is out of this world. If you're a celebrity chef fan... there is no shortage of exceptional choices.
Entertainment is everywhere at Mandalay Bay! We took our 5 month old son to Shark Reef... and while it was small and expensive ($18 each, son was free), he loved seeing all the fish and lit up at the array of colors and things to look at. Us grown ups visited the House of Blues for Rockstar Karaoke (karaoke with a live band) and that too, was a great time!
If shopping or getting a tattoo is more your thing, you can do both right on the property.. Several specialty shops, some favorites and a salon...
The pool at Mandalay wasn't open just yet... but it's clearly a highlight of the property. Lazy river, wave pool, plenty of cabana's, gaming... seems like a great place to break away from the heat and cool off (or work on your tan).
All in all, we were VERY impressed with Mandalay Bay and will absolutely be back!
Mandalay also has some FourSquare offers.... so check in and take advantage of those too!Listed in: Hotel... Motel... Holiday Inn
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Review from Ada Y.
Diamond Bar, CA
2/27/2012
I rarely write reviews on places unless it's much needed, and THIS is much needed.
And if I can give them a ZERO, I would perfer THAT over a 1.
Booked a room for my boyfriend's birthday here. Wanted to do something nice for him, so I paid for Fri night and Sat night. Booked the room on Expedia, and REQUESTED A KING BED. I noted on there that i would be checkin in late on friday.
when we got there, they said that the best they can do is 2 queen beds since 1. we are checkin in late......ummmm hello, i already told u guys that and they said that they ran out.
i was upset but they said that they can switch up to a king room tomorrow when ppl check out. i calmed down and said thats fine.
the next morning around 10am, my bf calls the front and told them that we wanted to switch to a king, what should we do, they said that they will put the request in and that the rooms will be cleaned and ready to switch by 2pm so call before 2 pm and we'll get new keys to a king
we left and rushed back to get to the room before 2pm and called the front BEFORE 2pm, like they had said, and they told me that they had CANCELED all the room change requests and that we cant get our king bed.
ARE YOU SERIOUS????? We wanted to king bed room Fri night and called AGAIN sat morning and they tell us NOW that they canceled the room switches??
You spend the extra money to get the better service at a the better hotel and if thats the reason YOU spend the extra money when you're in Vegas, then DONT STAY AT MANDALAY BAY!!!
OH and!!!! theres also a $$$$28 dollar resort fee EVERY DAY that you stay there!!!!
FOR WHAT????????
WHAT THE HECK DID THAT $28 go to?? The internet that we NEVER use???Comment from Brittany H. of Mandalay Bay 3/13/2012
Thank you for allowing us the opportunity to discuss your… More » -
Review from Liz R.
2/24/2012
I had an early flight out of Vegas, so I needed a hotel close to the airport. I first checked out my beloved Marriott properties, which there were a ton of, but thought I'd be a bit racy and check out the strip too. Wait... Mandalay Bay was well under $100 while a Fairfield (a Fairfield!) was $40 more??! Hello Mandalay Bay!!
Free, prompt hotel valet. They upgraded me to a room with a strip view (a convention crowd had just checked out that Thursday morning, so they had the rooms) - elegant large room with comfy bed and separate tub and shower. And I won $100 on a $0.30 roll on a penny machine. The only thing that could have made this night better was Ken... and a couple more days in Vegas.
One downside is they're located on the very end of the strip, and Ken loves the center strip action. But I would definitely push him to stay here, and I'll stay here again when I need to fly out of Vegas the next morning for work.
