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Mac Station
Categories: Local Services IT Services & Computer Repair Shopping Computers Shopping Electronics IT Services & Computer Repair, Computers, Electronics [Edit]
1014 Homer StVancouver, BC V6B 2W9
Neighbourhoods: Downtown, Yaletown
(604) 806-6227
- Hours:
Mon-Fri 8 am - 7 pm
Sat 10 am - 6 pm
Sun 11 am - 5 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- No
11 reviews for Mac Station
11 reviews in English
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Review from Lucinda C.
Vancouver, BC
3/24/2012
I called several places and asked if the techs at the store can change my cd burner to a dvd burner. I was in luck and Mac Station does do it. The tech suggested that I buy a external drive instead of getting one replaced but it wouldn't work out in my favor since I carry my Macbook where ever I go. The less I carry, the happier my back will be.
The tech was true to his words and told me it would take this long and it would cost this much after labour and tax. The burner works well and I don't have any complaints over it. Sadly, weeks after the installation, I did notice a crack in the body of my Macbook. Later the crack turned into a chip and a piece came off. I'm not too worry about it. My Macbook still works great like the first day I got it. I don't intend on selling my Macbook cause it's an old model and it's made of plastic before the aluminum Macbook Pro came in.
The store wasn't overly busy when I went in. The place was fully staffed and the staff was very kind and was able to answer any questions regarding apple products that were thrown their way. -
Review from X-Tina F.
Vancouver, BC
5/22/2012
Apple products are great...Customer Service is NOT worth the investment...You know it's True!
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Review from Dan J.
Vancouver, BC
7/4/2011
I got screwed over by these guys.
The staff are friendly. If Herb Tarlec is your idea of friendly. Were the sales staff poached from a used car lot? Whatever, yeah yeah shake my hand. Ask my name blah blah blah.
I bought a used 19" Cinema Display and was told it had a warranty of exactly no days. No guarantee other than their good word. "What if it doesn't work when I plug it in? Like at all." I asked. "Well then we'll refund you your money as long as you return it within a couple days."
I plugged it in and it works just fine. So a few days later I leave for 5 weeks on a trip. When I return naturally I have a lot of work to catch up on. And deadlines looming. My computer starts crashing. What the hell? I come back from the third world and it's my computer that ends up with the virus?
I install the new OS and backup my data between crashes as best I can. Still crashing. What could it be? I make an appointment to visit their tech support. They tell me I'd have to leave my CPU there for a few days but I have a project due by the end of the week. So I'm sunburned, jet-lagged, clients are calling every hour and I'm frantic. I agree to pay an additional 100% rush fee to receive a diagnostic from their tech "experts". I hopped in a cab and headed on over.
Diagnosis? "Uh. Everything checks out. Maybe it's the power cord." So, on top of the $100 diagnosis they sell me a $40 power cord. Another $20 cab ride home. Now I'm out $180. I get home, plug in my CPU... And it crashes.
So I call a different Mac dealer and they take pity on me and agree to take a look at it the next day. Again, everything checks out. Now here's where you can tell the difference between good tech support and the charlatans at Mac Station. The guy at the other shop spent two minutes thinking about what may be causing the problem. "Sometimes crashes can be a result of shorts from faulty hardware. Have you plugged in any new devices lately?"
SONOFA...
Yep. The monitor they sold me had a faulty USB port that was shorting out the CPU. Who knew something like that could happen? Not the "experts" at Mac Station.
So I bought a faulty monitor for $450 from Mac Station and payed them an additional $140 to diagnose and troubleshoot a problem that was their fault in the first place.
BTW I have an extra power cord if anyone needs it.
Oh yeah. When I bought my new MacPRO Tower from Simply.Ca they didn't have the adapter for the Cinema Display. But guess who did? Freaking Mac Station. So I had to give them another $250 so this damn thing would work on my new machine. (As long as I don't use the USB ports of course.)Listed in: Photography., Not Funny! Grrr.
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Review from Susanne J.
Hope, BC
5/31/2011 1 Check-in Here
I always love a shiny mac store and the guys were super nice but I went in for an iPhone sync issue only to find out they no longer service iPhones. Hadn't been able to sync for over a year and really wanted to get my photos off my IPhone so I could upgrade. Was basically told good luck, it's not going to happen.
Enter facebook, a quick post and some comments to use the mac application Image Capture and I'm sorted. Sorry Mac Station but isn't this something pretty basic that your floor staff and service department should know? I feel like I was just getting some "stock" answer rather than real service. -
Review from Raymond O.
Vancouver, BC
12/5/2009
I agree with the rating on this place. The service is awesome. For being a Mac store and for being in Yaletown, I thought the service will be questionable. But each and every time I come here, they always seem to appear genuine. No up-selling or force selling here.
If you need help, they will come to your side. If you want to be left alone to look around, they will do just that.
My desktop broke down recently and I brought it in for service. I was given a no bull, straight forward service.
They do have good sale prices once in awhile with accessories so it's best to frequently check them out. They do have financing offers, but I wish they have other incentives such as points system and rewards to cash in on future purchases as well as interest free delayed purchasing on approved credit checks. It does help make you jump on a purchase that day as well as upgrade to a better spec system that you may or may not need at the moment.
For a Mac specialty store, this is one decent place you can depend on. (Wow, I sound like I'm being paid for this review. Maybe I should forward them a link to it...tsk, tsk).Listed in: Yelping Yaletown
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Review from Some G.
Vancouver, BC
4/25/2010
Another great apple/mac store. I have never bought anything from here (wish I had the money), but the staff are very friendly - they even googled somewhere else I could find the computer part I was looking for.
I hope the staff don't mind me going in all the time just to ogle at the beautiful shiny products. -
Review from Jim W.
Vancouver, BC
6/2/2011
I purchased a used Imac only to take it home and discover, after installing most of my apps, that it had the wrong system disks. Also the wrong keyboard and manual. Don't they check their used systems before putting them on the sales floor?
Also, after returning it to get a new model, they offered no assistance in switching my Applecare plan over, which turned out to be a big hassle. -
Review from Wendy T.
Coquitlam, BC
11/27/2010
I've had very mixed luck here, which has turned to bad. My experience with the service department has been good. But sales? If you get the right staff person, they can be quite knowledgeable and helpful, if not, BE CAREFUL! On my most recent purchase I was DOUBLE CHARGED on my debit card. They were having trouble with one of their card readers, but didn't hand me any canceling receipts, claiming nothing had gone through. Their attitude once I found the error the next day and called them was...cavalier at best The guy who took my call was actually snickering about it on the phone. Double charging a customer for expensive electronic equipment is not funny. This place needs a serious attitude adjustment to be taken seriously by me ever again.
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Review from Vincent v.
Vancouver, BC
2/4/2010
This place is marked up crap. Not very knowledgable with their products, and have a 15% restocking fee that compounds their ineptitude. The only reason they get a star is because they sell apple products.
Comment from Charles L. of Mac Station 3/9/2010
Hi Vincent! We try to be competitive with our pricing to… More » -
Review from Seann G.
Vancouver, BC
6/19/2009
Above and beyond service in my experience there. Recently I had to exchange a defective computer backpack - I went to the supplier directly and thought I'd reach out to Mac Station to see if they'd return it. They replaced it on the spot and were excellent to deal with. Definitely will go there, even over the Apple Store.
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Review from Victoria R.
BC
12/26/2008
My beloved ibook was purchased here and I would not go anywhere else for Mac service. I went in after yoga and got help right away. I think the sales staff is really well trained and loves their job. I had a really cute guy from Britain helping me. (And I met a bunch of cute boys once inside.) The store has everything: accessories. covers, bling, socks, games, iPhone, docking stations, laptop covers. I prefer the intimacy of this store as opposed to the big one in Pacific Centre, but parking can be difficult to find.
