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Lenscrafters
Category: Shopping Eyewear & Opticians Eyewear & Opticians [Edit]
4700 KingswayBurnaby, BC V5H 4M1
Neighbourhood: Metrotown
(604) 439-1250
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
One review for Lenscrafters
1 review in English
-
Review from Christine R.
New Westminster, BC
10/30/2008
I kind of like this Lenscrafters. Even though its in Metrotown Mall, it's right inside the doors (by the SkyTrain and bus loop), so that I can get in and get out fast. They have a good selection of glasses at all price points, and will also clean and adjust the glasses after purchase, no receipt required.
When I was buying my glasses, however, I was a bit annoyed with the salesperson. She kept pushing and pushing on some lame sunglasses offer they had going on, so much that she screwed up my health care benefit discount, and forcing me to make a separate trip to have it corrected. Focus on the transaction at hand, people!
Since my eyes were so uniquely screwed up, they needed a few days to order the lenses and make the glasses. Here too, they seemed to forget to phone me. When I called to follow up, the manager left me on hold so long that I figured they'd probably forgotten about me waiting. To his credit, he did phone me back to tell me my glasses were there. The customer service can be spotty, and you need to be assertive with them.
I'm not sure if I would go back to them on my next pair of glasses - except for the fact that I'm lazy and they already have me and my crazy eyes on file.
