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Le Castillon
Category: Restaurants French French [Edit]
Hilton Bonaventure900, rue de la Gauchetière
Montréal, QC H5A 1L3
(514) 878-2992
One review for Le Castillon
1 review in English
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Review from Laura C.
Toronto, ON
2/12/2012
I'm surprised that we even got a table here. In a hurry, I called and booked a table, he said be there in 20 mins.
I got there to find 3 parties already in line and the Maitre D ignoring them and running around. There were also tons of empty tables and they weren't cleared? Short staffed? Maybe, but I remember coming here in the past and it was the same. Doesn't also give the excuse not to greet the guests.
The matire D was running around trying to clear tables, while the two servers ran around the large rooms trying to clear things.
We sat down finally and extra cutlery and things I got my self.
The worst part?? The food was actually not bad! Dinner on Sat, was a buffet - $28.30 each. A couple of hot dishes, tons of dessert and lots of cold plates. There also was a bread table ( empty though)
Since we were in a hurry, we had to stuff our faces, didn't get a chance to take photos.
They really need to step up their staffing to survive. I would take a better bet at the bar.
--
Feb 15,2012 edit: After mentioning this directly to the Hilton website, the restaurant and beverage manager called me and I described the situation. He had explained to me that since the Dance Competition went late (which I was part of) all the reservations were pushed an hour later, and they had to accomodate. They clearly didn't have enough staff to regardless, and I suggested they staff accordingly next time.
Perhaps it was just this time, and they couldn't handle the volume (but this isn't the first time they had the comp. in the hotel, so shouldn't be anything new).
I've been in the past, and vaguely remember the service was no good, but I cannot comment. I hope they seriously look into this.
He did ask me "how can I help resolve this and make you happy". Unfortunately, I didn't ask for anything bc I don't live in Montreal. Otherwise I would have asked for another meal there.
I'm curious to see other people's experiences here on a normal day!
--Listed in: Montreal!
