Laser Cosmetics Clinic

1.0 star rating
1 review

Category: Hair Removal  [Edit]

3050 Artesian Drive
Mississauga, ON L5M 7P5
(905) 593-0770
Accepts Credit Cards:
Yes
By Appointment Only:
Yes
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1 review in English

  • Review from Nicole H.

    Photo of Nicole H.

    Mississauga, ON

    1.0 star rating
    7/28/2011 1 Check-in Here

    Well. .. I should have known better. But I purchased a voucher too long ago to get it refunded. So here I am, arriving 10 minute before my appointment. The receptionist says she tried calling me but my number was input to the computer incorrectly. I ask if everything is okay. She said yes but she was just trying to find out if i was really coming. WTF?!! Then she called the doctor (Indera) to say I was here and said to have a seat and that she'd be here in a couple of minutes. 15 minutes later I ask how far she's coming from. The answer is Brampton. Are you effing kidding?!?! My time is so unimportant that the doctor doesn't even make her way to the office until after the client shows??? This is BULLSHIT!!!!
    About 25 minutes after my scheduled appointment the doctor arrives and within minutes the receptionist brought me back to the room.

    The clinic itself is very nice looking and spacious. The treatment room is clean and nice enough.

    I sat down and Indira asked me what I was there for. (I had already booked the appointment for the service, confirmed the service, and given her my voucher with the service printed on it.) I told her. She looked at me and told me I had pigmentation. Yes, ok, I do. The consultation (which I was unaware I had booked for) lasted about two minutes then the sales pitch/push began. Basically I was told that the two sessions I'd purchased through the voucher were not enough and she wouldn't normally accept a client that just wanted 1 or 2 sessions and that I would need to buy some products... at the least a cream for $140.00 or the treatment would not really work.

    I said I just wanted the treatment and wasn't purchasing anything else at the time. Then she asked me if my voucher was valid and began looking through a list, telling me that many voucher clients cancel their vouchers then show up to use them after they get refunded. I assured her I did not do that and that my voucher was in fact valid. Then she asked me when I wanted to start treatments. Ummmm... now. She said this was just a consultation but that we could do it but she did not seem thrilled.

    So she did the treatment - but not before again attempting to sell me product once I was on the table. I got the feeling that the treatment was half-assed since I didn't dish out more moola for what she was peddling. I could be wrong but that's how it seemed. The treatment was quite short of the 30-minutes specified on the voucher. But whatev.

    Then after she had me wipe my face off with a paper towel, I went up front to pay the taxes due and book the next treatment. The scheduling was difficult but in the end I made an appointment. Then drove home.

    When I got home I saw 2 missed calls and had a voice mail. I listened and it was Indera telling me that she saw in her records that my voucher had been cancelled a long time ago and she was calling the voucher company. WTF?!?! I can't even begin to express how disgusted I am. The service this woman offers is appalling enough.... but now she's calling me and accusing me of fraud?!?! She has no idea who I am. I'm done. I have things to do today but instead, contacting the voucher company became top priority and writing this review took second.

    The woman I spoke with at the voucher company was great - understanding and willing to deal with my drama. I requested that even though the voucher had not been previously cancelled, I absolutely do not want to go back to this business. She said she would deal with it. Great.

    Here is a tip for Indera and all other business owners... When you offer a "deal" to attract new customers, make it a complete deal. Don't tell people that the voucher purchase isn't enough off the bat. Combine what you need to combine to feel good about the service and set a price you think is fair then WOW your new customers so that they WANT to give you more business! Behaviour like I've experienced at both of the Laser Cosmetic Clinic locations is such that it turns me away. And if people reading this review are wise, they won't even waste their time or money giving LCC a try.

    Listed in: Services., Adventures with Vouchers

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