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La Grande Residence At the Sutton Place Hotel
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
855 Burrard StVancouver, BC V6Z 2K7
Neighbourhood: Downtown
(604) 682-5511
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
7 reviews for La Grande Residence At the Sutton Place Hotel
7 reviews in English
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Review from Matthew B.
8/2/2011
This place has 4 stars for quality, and 5 stars for value. We loved the location... loved that the 2 bedroom suites have 3 beds, a kitchen, dining room and huge balcony. The front desk staff was super friendly. We had a small issue on the bill, and without hesitation the staff fixed it and profusely apologized.
We'll be staying here anytime we can in the future. -
Review from Mike L.
Calgary, AB
4/14/2012
Hotel is great, hidden charges excessive
Room is $ 149 on the web, taxes push it closer to $ 190, parking is $ 30 a day, Internet $ 18 per day etc. etc.
Room was magnificent though, just took my lap top to the nearest Starbucks for free wifi and paid for the parking -
Review from Grace L.
6/15/2011 2 Check-ins Here
I've been staying at La Grande Residence for weekends at a time for the last three years and have enjoyed having a roomy living room and cooking space (microwave, dishwasher, sink, fridge, stove top - the works!).
The hotel looks fancy, the lobby area looks fancy, even the lobby and even the lobby restrooms are fancy. But the rooms here really vary in condition and definitely don't reflect the same kind of fancy as the lobby - some rooms are more worn out than others and some have softer beds than others.
During one of my stays I asked the front desk to change my room and while one front desk clerk was not so nice about the process and told me there was only one available room, I called back a minute later and got another clerk who was much nicer about the whole process and offered a better room that was going to be available later in the day. She even asked if I wanted to check out the available room before committing to the change. I ended up choosing the new room and left my luggage in my old room while I went shopping. When I came back I went to the front desk to get my new room keeps and my new room was ready with all of my luggage moved for me. Love!
The decor inside the rooms is traditional and throughout the years gets less and less modern. I'm hoping the hotel gets an update in the next year or two or else it's going to start looking even more dated! However, everything is functional and the living room sofa bed is extra comfy so I can't bash too much on the decor if it serves my needs.
Housekeeping is sometimes a hit or a miss. Most of my stays have gone well and I love that housekeeping runs the dishwasher for us - it's like a magic really. There was at least one time where the bathroom was only partially cleaned.
Overall I still keep coming back here because it's comfortable, right in the downtown area which puts me an easy distance to all of the shopping and right next to the Japa Dog stand. There's also a grocery store across the block which makes getting groceries a cinch. And if you're truely bored there is also a movie theater across the block.
Cons about this place is that internet is not free and overnight parking is $30/night.
I definitely recommend getting a room at the end of the hall, away from most elevator and hallway traffic! Also, try to get a room above the 4th floor if you're a light sleeper. Even though the "first" floor of the residences is really the 3rd floor of the building, the noise from the street can be loud at night. -
Review from Margo D.
Vancouver, BC
4/12/2010
I haven't been to that many hotels so I thought the Sutton Place would be fancy. The hotel by nature is fancy, particularly the lobby and bar, but the rooms at La Grande Residence were so-so. I guess I prefer a contemporary style. They seemed really dated to me and rather dark. The bed was super comfortable which is important, but the tub didn't drain well leaving hair all over it. The kitchen was pretty complete but they had a strange assortment of dishes that were totally ugly and this very tiny bowls.
The service was bad. They forgot our newspaper both mornings. Didn't send batteries for the dead remote. Had to be reminded about the champagne flutes we'd asked for. Only one deck chair and one robe despite booking a room for two people. I know I'm not a movie star but I expected more. -
Review from Jennifer M.
5/1/2011
I would like to give it 3.5 stars, but the rating does not allow half-stars, so I generously rounded up!
Things that are positive about the LGR:
- Big on customer service & pretty accommodating.
- Good location & in close proximity to many activities.
- Complete kitchen - with a large fridge so that you can purchase groceries.
- Seems to be pet-friendly, (we didn't bring any pets, but the people next door to us had dogs & I saw several dogs in the lobby.)
- Prompt, (but expensive) room-service.
Things that could be improved upon, based on my stay:
- The dvd & the tv were difficult to work, (the dvd player was actually broken & they had to send an engineer to fix it, and who would have guessed that the channel you have to turn the tv to in order to get the dvd player to tune in is #45?)
- The stereo surround sound not working.
- The bed was uncomfortable (although it looked lush, it was not the most comfortable bed in the world, and I have had a sore back / neck for days now.)
- PAPER-THIN walls! Our upstairs neighbors partied like they were at a techno rave party from about midnight until 3am last night .... It was pretty lame, but I retaliated with early morning cartoons on full-blast!
- Card-keys SUCK, mine got de-magnatized about 4-5 times & I had to call the front desk from the hall-phone or go back down there, (not fun when you have a whiny toddler on your hands!)
- Had to request a crib for my toddler 4 times ... until they finally brought it up. THEN had to request a coverlet / blanket to cover the flimsy mattress.
- Elevators take a long time, hallways are hot and stuffy, maids need to look under beds when cleaning, (i found some old wrappers and crap under there.) -
Review from Nelson A.
Kelowna, BC
10/20/2009
If you want a long stay get away or just to spend a couple of days in the comfort of a condo type suite LGR is a great choice. LGR is part of the Sutton Place Hotel so you get to partake of all the amenities offered by the hotel. The primary reasons that I give LGR 4 stars are:
1. The staff are second to none. You are always greeted with a smile and pleasant conversation if you want it.
2. Management is very attentive to the needs of their guests.
3. The complex is full service with a good restaurant (see my review of Fleuri), coffee shop and patisserie, news stand, fitness centre, spa, and valet parking to name a few.
4. It has a great location downtown within easy walking distance of all amenities as well as English Bay, False Creek, and Granville Island.
The reasons that it didn't get 5 stars is that they are one of the few hotels of this calibre that don't include free Internet service and while the LGR are exceptionally clean, they are getting a little dated. However, that doesn't take away from the enjoyment of the complex.
The suites are fully equipped with all you need to prepare your own meals if you wish. We were surprised to even find a vegetable steamer in the cupboard. All the appliances worked well and were very clean. It's obvious that housekeeping is a priority for the hotel.
We were also pleasantly surprised to find that the housekeeping staff didn't wash any glassware or housewares by hand. Everything went in the dishwasher. This is an excellent hygienic practise.
There are flat screen TVs in both the living room and bedroom. There is also a DVD player in the living room with a full surround sound stereo system.
This is is a complex that is well worth a visit. It is on our frequent stay agenda. -
Review from Jay V.
3/8/2010
Loved it! May move in there and live permanently. Or not.
