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K-9 Club Pet Food & Accessories
Categories: Pets Pet Stores Pets Pet Services Pet Stores, Pet Services [Edit]
6004 Sherbrooke Rue WMontreal, QC H4A 1X9
(514) 489-4004
4 reviews for K-9 Club Pet Food & Accessories
4 reviews in English
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Review from Nyssa F.
Montréal, QC
8/5/2011
CLub K-9 is absolutely wonderful IF you get along well with the owners. They have a habit of giving me super excellent advice and samples and follow-ups, while my roommate goes in for the same products and cat questions and feels a bit snubbed. I find it helps to smile.
Overall they have a huge selection and, while their prices are higher than, say, grocery store catfood, all of the products they sell are of the highest quality so one shouldn't be shocked when their catfood costs fifty bucks a bag. -
Review from Brian C.
Montréal, QC
5/24/2012
The owner is the biggest bitch I have ever met in my life. This store is nothing special nor are the products out of the ordinary. She definitely makes an effort to ignore you when you walk in. She doesn't help you when it's clear that you need help finding a product. She is either on the phone or calculating her sales. Seriously, I don't think it takes long to calculate the three bags of cat food she sold that day. Who goes to this place anyway? It's empty all the time. The latest incident...
I walked in with my dog and my partner because this store was the closest store to my home that carries this particular brand of dog food that I buy. I walk in, said hello, and the owner completely ignores me. My partner and I walk around looking for this food and clearly having a conversation about where to find it. The owner does nothing, says nothing, doesn't even bother to look up. We walk out and right at the front door, I said loudly that I will never return to this place. Avoid at all costs. I will pay you to stay away from this place. -
Review from lulu d.
Montréal, QC
1/17/2012
I walked into this store once as it was near to my home. I was looking for a replacement blade for nail clippers. The employees completely ignored me, and after 5 minutes, I walked out.
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Review from Dan D.
Verdun, QC
1/15/2011
First, what I DO like about K-9 Club: They don't sell animals. I find most pet stores unethical in their treatment of animals. With that out of the way.....
This used to be my go-to store for litter and cat and dog food. With 3 cats and a dog at home, I was a pretty regular customer.
Last time I visited, the owner stood chatting on the phone the whole time, while the girl behind the counter had a leisurely chat with her friend. Not once did either of them make even the slightest of gestures to me, ask if I needed anything, or even apologize for being tied up. After several minutes of making an effort to be noticed, I left. I found another pet supply store which had a better selection and better prices, and although the salesperson was busy she DID take the time to ask if I needed assistance.
Another story - recently, just before going out of town I needed to stock up on cat food. As time was tight, I called ahead to ensure that they would be open when we arrived. When I got there, the owner told me that she wouldn't be able to sell me the bag of cat food that I needed even though it was 5 minutes before closing because she had a wedding to go to. Really? I had to beg her to take the 15 seconds to ring through my bag of cat food.
Another thing that I was not happy with was the 'promotion' that they run with Orijin cat and dog food. Originally, we were told that if we bought 10, the 11th was free. When we finally accumulated enough UPC codes + receipts, I received the run around from the owner trying to avoid giving us our loyalty bag. I got all kinds of excuses, and the number of purchases needed kept going up until it was 14 or 15 UPC codes in total.
My wife has also complained to me several times about being spoken to rudely by the owner. I am taking my money elsewhere and will never go back.
In summary: Extremely poor customer service. She doesn't care about her customers at all. Avoid at all costs.
