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Jet Pet Resort
Category: Pets Pet Services Pet Boarding/Pet Sitting Pet Boarding/Pet Sitting [Edit]
5980 Miller RdSte 100
Richmond, BC V7B 1K3
Neighbourhood: YVR
(604) 238-7387
3 reviews for Jet Pet Resort
3 reviews in English
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Review from Jöravár X.
Vancouver, BC
10/6/2010 3 photos
Alot of Yelpers own pets....what better place to leave Fido? Jet Pet Resort...at the YVR!
While you take off on that quick jaunt to Vegas, Fido can have his/her own fun time!
A great location for a new 24hr! pet resort...(not a kennel) lol
Check it out...see if it works for you. -
Review from Susanne J.
Hope, BC
8/26/2011
They had some good deals and were a convenient choice so I was enticed to try them when an emergency business trip came up. I called, and a file was started for my dog. When I told her that he was taking a precautionary med I was told she would need to check to see if the promo of $17/night versus $49 would still apply to me.
I got a message back with no details about the rate or booking just before their lines closed at 5PM, assuming I just had to give my cc details as she'd mentioned to reserve the spot. After that (the next day) I couldn't seem to get through and my messages weren't returned promptly so I was getting anxious. It was about 20hours later when I did reach them.
This time they couldn't find my file and the original person I spoke to was not there to confirm anything, but they took the info again, told me about the copious paperwork I was to complete & billed my credit card. A few hours later I got another call saying my file was found and that they wouldn't take my dog because I had told them he gasps sometimes and needs water on hand to hydrate. Their reason being they don't have staff monitor the pets between 11PM and about 6AM.
So after all the paperwork hassle & having to track them down I was left in the lurch less than 12 hours before my flight. Not a happy camper.Listed in: Places That Annoy Me
Comment from cam d. of Jet Pet Resort 10/13/2011
In the owners own words " the dog has a colapsing trachea"… More » -
Review from Maggie L.
Richmond, BC
10/5/2011
In search for a new dog boarding, as the one I used previously had left my dog with a week long of bloody diarrhea and an expensive vet bill.
It did not take long for their $17/night boarding "promo for 1st time customer" to catch my attention. Immediately I called the staff for details and asked if there is any catch.
Apparently they said the have plenty of rooms left in Mid Sept for 7 nights, but first they need me to pay the entire boarding payment in FULL at the booking "in order to secure the booking"?! AND due to the use of the promo, there will be absolutely no refund should I cancel the booking. (huh, what a savy biz?!)
Also they have to "Qualify" my dog to see if she is fit for the promo. The staff named Pam, who I think is the biz owner, stated that they cannot qualify my dog; as my dog has never been under their care, they have no way to make sure she is cool and does not have a panic attack or aggressive behavior against other dogs. If during any day of boarding, my dog displays aggressive behavior, the promo will then be voided from then on and we will have to pay the full $45/day boarding fee for the remaining days at pick up. To avoid any sticker shock, Pam suggested to bring our dog in for a 8hrs daycare prior to booking, which is "as little as only $30".
Wait a minute, any 1st time customer, of course, will never been under their care isn't it ??!! But consider $30 is not a lot, so I gave it a try anyway. So, when I dropped my dog at 12 noon for daycare, they confirmed there are still plenty of space left in Mid Sept for 7 nights. Great, just the reassurance I need --- BUT JUST WAIT until 5 hrs later they told me that my dog is qualified but they are sorry that there is NO MORE ROOM because all have been booked up in as little as the PAST 5 HOURS since their phone has been ringing nonstop! Just what an excuse! They just sounded so casual as if it is nothing unusual!
So to investigate, I had my brother called the very next day as a prospective customer trying to book the same days with the boarding promo. Guess what? they now magically have rooms available! Alright then! They asked for the pet's name, my brother gave them my pet name of course! And guess what, they had the gut to call my brother 30mins later that they "must have looked up the wrong month", sorry actually there is no room available. What a business!
O, did I also mentioned my dog came home ever so thirsty after the daycare? It was as if she has not been drinking for days!!! I am not surprised at all if they leave all dogs out to survive in the yard by themselves with no/little water in the afternoon so they will have little or no pee when they return to their cages (rooms) at night. This might just a tip of the iceberg of what another reviewer mentioned "they don't have staff monitor the pets between 11PM and about 6AM.". May be it is luck that my little girl was not staying at this place. T
Facts & Conclusions:
- I have been to dozen of pet boarding in Richmond but this this is the only place that requires a 100% full payment at the time of booking before they actually deliver the service.
- Even though my loss is relatively minor, but this is about a problem in principle, integrity and honesty as a business. They might be able to draw chuck of $ out of some loaded clients who prefer to leave their beloved dogs to dry, but they can only dig the $30 buck out of my white collared pocket on their 1st attempt. There will be absolutely no next time. So there is my experience, so you can make your own judgment call.Listed in: Awful businesses - up to you…
Comment from cam d. of Jet Pet Resort 10/13/2011
This is asituation of where the dog was an absolute please… More »
