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Innovative Telecom (Itel)
Category: Shopping Mobile Phones Mobile Phones [Edit]
1092 KingswayVancouver, BC V5V 3C6
Neighbourhood: Kensington-Cedar Cottage
(604) 879-4835
- Price Range:
-
$$
- Wheelchair Accessible:
- Yes
About This Business:
We are a Telus authorized dealer providing wireless, internet, home phone, and television services. We carry popular mobile phone brands including,… read more »
One review for Innovative Telecom (Itel)
1 review in English
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Review from Truman W.
Vancouver, BC
8/17/2010
July 30, 2010 was marked on many calendars as the Canadian (and international for about 15-16 other countries) launch of the Apple iPhone 4. Thanks to Kent's impeccable service at Innovative Telecom, the TELUS Mobility dealership on Kingsway, I was the first on my block with the shiny new Cupertino-designed gadget, whilst avoiding any sleeplessness, tent-pitching, bad coffee, or obscenely long queues.
I had called in Thursday or Friday the week before, to ask if this dealership may have been running a pre-order list, and I got Kent on the phone, who mentioned that I would be number six on the call-back list, once the phones came in.
Not only did Kent call back to follow up when he had heard that their shipment was being cut, but I had mentioned that a friend may have been interested in getting an iPhone as well, and Kent even took it upon himself to follow up on her behalf too!
Come game time, launch day, my friend and I showed up shortly after the 10am store opening, and Kent had two black iPhone 4s waiting for us, as promised. I know this is partially a TELUS-wide carrier thing, but Kent made sure to hook us both up with the best promotions too, making sure we were aware of, and activated, on all the carrier-level extras in effect at the time - waived activation fee, unlimited 6pm calling for three years, and unlimited local calling for six months!
God knows TELUS dealerships are a dime a dozen in this town, so I appreciated the thoughtful, fast, and courteous service. If I'm still in Vancouver and with TELUS, I definitely know where I'll be getting my iPhone 5!
