- Restaurants |
- Nightlife |
- Shopping |
- Coffee & Tea |
- All
Hotel Le Crystal
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
1100, Rue De La MontagneMontréal, QC H3G 0A1
(514) 861-5550
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
15 reviews for Hotel Le Crystal
Review Highlights
-
"...many great restaurants, the Bell Centre, and shopping on St." In 4 reviews -
"Separate bedroom from TV and dining area, great bed and..." In 3 reviews -
"The hotel is with in walking distance to a lot of hot spots..." In 3 reviews
Loading...
15 reviews in English
-
Review from Seema M.
9/30/2011
There is a reason that Le Crystal has a 5 star review on Yelp- the hotel is awesome!
We stayed here during our wedding and had blocked off rooms for our guests as well. Everyone had good things to say about their stay:
- clean, modern, comfortable suites
- amazing double head shower
- beautiful lobby
- good housekeeping/concierge
- best location
- free, fast wifi
- complimentary coffee and newspapers
We stayed in one of the best suites in the hotel with a gorgeous corner view of the city. The beds were so comfortable- I fell asleep as soon as I hit the pillow (although that might be because I was so tired from the wedding events!)
A big thank you to Julien and Amelie for helping us with our guests and arranging our stay. If we ever need a hotel downtown Montreal again, we will be staying here!
Warning- there is a 26$ valet fee if you park with the hotel. There is a pay lot across the street for much cheaper. -
Review from Caitlyn L.
1/6/2012
I really wanted to like Hotel Le Crystal, and expected to, given all the five-star ratings on Yelp and elsewhere. However, when my three friends and I stayed here over the New Year, one thing after another (after another) went wrong.
We started our stay by checking into a beautiful Deluxe Suite, with a sizable bedroom with a king-sized bed, a living room with a pull out (I can say from experience that it was pretty comfortable), and a fully equipped kitchenette/dining area. We spent some time in the twelfth-floor hot tub, which was amazing even despite the frigid temperatures, and the staff was courteous and pleasant when someone else took one of our robes, which - of course - was the one with our room key inside. They were quick to fix the problem, deactivate all of our cards, and bring us new ones (and a new robe).
Day two, things started to go downhill. We woke up in the morning eager to make good use of our Nespresso machine. We popped a capsule into the machine, put a cup underneath, pushed the button, and out came a petering little flow of coffee that barely filled the cup an eighth of the way. We tinkered with it until we realized we had to push the button for a lungo and stop it halfway through to get a proper espresso. Annoying, but not a huge deal.
We enjoyed a lovely day in Montreal and came back to the room to get ready, which of course required some music. We put an iPod into the dock and...nothing. There were very specific instructions on the dock, which we each tried to follow at least once, to no avail. Fortunately it still charged, but only for a little while before it started making feedback noises. We played the iPod from its speakers instead.
After a long night out, we slept until noon the next morning. Everyone was up and ready to order room service by 1pm, so we called down to order from the breakfast menu and were told it would take a half hour. We waited patiently, for 45 minutes, then an hour before we called down to see what was going on. The same person picked up and said he'd been trying to call us but didn't have our room number, the kitchen was no longer serving breakfast. First off, he works at the hotel, he should have known the breakfast hours. Second, from other interactions with the staff, I'm fairly certain the room number shows on their phone when we call, so he just forgot to write it down. Even if that wasn't the case, it's still his fault for forgetting to ask for the room number. So he said we could order brunch (for which we didn't have a menu) or he could ask the kitchen if they could still make our original order. They sent a brunch menu upstairs, which was significantly more expensive than the breakfast menu. I called to order and explained the situation, and he passed me on to someone else. I explained to him what was going on, and he transferred me again. I ended up on hold for five minutes until the right person finally picked up and then said, "oh, let me go ask the kitchen," which is what he said he'd do 15 minutes earlier. I was on hold for another few minutes before he came back and said yes, the kitchen can do it. This was wonderful and all, but we could have just had the entire thing settled in the first place. So we waited another half hour for the food, and signed for the bill without realizing at first that we were overcharged. I called downstairs to ask for a copy of the receipt, to which the response was, "don't you have a copy?" Nope, I wasn't given one. Someone returned a few minutes later with the receipt, and lo and behold, we were overcharged $20 on a $110 bill. We called down to fix it (at this point it was more on principle than anything else) and were told to call back the next morning, when the woman who can fix it would be at the hotel. I'll spare the details, but she basically gave us the runaround the next morning, when we were in a hurry to check out, even going so far as to tell us to come down to the restaurant so she could fix it when the restaurant wasn't even open. Thankfully the front desk got everything straightened out, but they obviously had no intention to fix it until forced.
I don't want to say that Hotel Le Crystal has terrible service, because we did have good experiences with other staff members, but the entire room service situation left a horrible taste in our mouths. It's centrally located and beautiful, but I won't take a chance and stay here again, which is unfortunate when the problem could have been so easily remedied but instead we were given the runaround at every turn. -
Review from Mike W.
11/21/2011 1 photo
I'm gonna be the first person to not give this place 5 Stars. But I do have a valid reason... Le Crystal was ALMOST perfect. That being said let me get my one negative point, that dropped it from 5 to 4 stars on my experience, out of the way first.
The "computerized comfort settings" (lighting, heating, TV, etc.), in my experience were overly annoying. I understand the idea behind them and if I were staying here by myself they would probably be a very cool feature. But I was staying in a Deluxe Suite with 3 other guys (we were in Montréal for a bachelor party). You have to put a key-card in a slot right by the door in order to control the settings of the room's electronics (including the TV). The problem comes up when the person who has their key in the slot decides to run out for beer and they take their card out... and everything in the room turns off. The first time it happened we all thought there was a power outage. That lasted about 5 minutes until we figured out that someone has to keep their card in the slot at all times, while we're in the room.
There now that I got that out of the way on to the rest of the review, which is all positive.
The Crystal is an absolutely beautiful hotel! The suite we had was roomy enough for 4 grown men to sleep, without overlapping each other... and we were able to comfortably entertain a few guests during the early evening in the living room area. The fridge was large enough to fit about 20 beer bottles. The bedroom with a king sized bed was used by "the groom" so I can't really comment, aside from it being decent sized with pretty cool sliding "frosted" glass doors. The bathroom was as big as some budget hotels' bedrooms... actually I think one of our guys ended up passing out in the tub. Our view was nice overlooking rue Rene Levesque & the Bell Centre. The complimentary WiFi signal was very strong as well...
But the crown jewel of the place, for me anyway, was the top floor pool and jacuzzi area. Taking a post-dinner dip in the pool is always fun... but absolute relaxation is reached when your sitting in a outdoors hot tub, sipping an ice cold beer, overlooking the picturesque Montréal skyline. I could definitely get used to that kind of living!
I'm more of a "value over luxury" type of traveler so places like this are usually never on my radar, but I can definitely appreciate how the other half live when given the opportunity. I would recommend this hotel for couples looking for a perfect, romantic experience (they have customizable packages). Also bachelor parties that need a bit more room then just a bed, four walls, and a bathroom. But that being said, this is a extremely upscale place and respectfulness should go without saying.Listed in: Montréal
-
Review from Howard H.
8/21/2011
Can I just live here?
That phrase popped into my head about 30 minutes into my first stay at Hotel Le Crystal and has resided there ever since (Note to self: check lobby for thought projectors)
I have distinct recollections of traveling around the world and staying in establishments that aspired toward 1 star status. I remember looking longingly into the lobbies of the 5 star places and thinking "One day..." This is the hotel I imagined for "One day"
Everything about this hotel simply works. This is not a statement that I make lightly. The aforementioned "One day" happened 20 years ago for me, and since then I have had the good fortune to stay in more than my fair share of the worlds greatest hotels.
Here's what makes this one so great:
Perfectly balanced use of space to provide a separate bedroom and a fully functional lounge complete with kitchenette AND Nespresso machine. The bathrooms are modern opulence with a rain shower extraordinaire and Mouton Brown toiletries.
Well-trained staff are anticipatory, without being intrusive. They work so seamlessly that other high-end hotels should watch scouting films to learn how it's done!
Excellent restaurant - La Coupole - onsite. Top notch cuisine and a cool elegant bright room for a power lunch.
One of all time favourites in Montreal - oh hell anywhere!
OH - They went ahead and answered my wishful thinking - Yes, you CAN live here. There are suite for sale. Bastards!Listed in: Montreal Hotels
-
Review from Steven H.
9/5/2011 3 Check-ins Here
I didn't get to check out any other hotel in Montreal but after staying here, I'm not sure I care to. The Hotel Le Crystal was awesome. The hotel itself is beautiful. The location is wonderful. The staff is in better! During my stay I even say Novak Djokovic (currently #1 on the ATP World Tour) check-in here.
Located in lively part of downtown, the hotel is close to everything. The bars, restaurants, and shopping are all within 1-2 blocks. Oh I forgot to mention, the Bell Center is across the st!!!! I could image this area being crazy during Habs games. I went in the summer so wasn't lucky enough to see a game.
The amenities here are great. The pool, gym, sauna, and rooftop spa are just a few of the perks you can find here. The Nespresso machines in all the rooms were so awesome as well. Probably not the cheapest hotel in Montreal but it was well worth the $$$. I can't wait to go back! -
Review from kent c.
8/15/2011 5 Check-ins Here
::Top notch hotel::
Excellent service
Friendly workers
Modern feel and ambiance throughout the hotel
Convenient location in downtown Montreal, metro, and Bell Centre
Suites are roomy
Tons of bars around the area
The views from the suites are excellent
Clean
Wonderful smell throughout the hotel
Pool, sauna, and workout facility are clean and easy to get to (Closes at 10pm)
They accommodate large groups
The crystal chandeliers makes this place look amazing.. Wonderful hotel. -
Review from Duck D.
Brampton, ON
1/16/2011 2 Check-ins Here
What's to say about this place? It's my go to hotel any time I visit Montreal. I'm here this week for a vacation and the UFC and this is always where I choose to stay. Separate bedroom from TV and dining area, great bed and pillows, excellent mood lighting, and the best shower out of any hotel I've stayed at. It's a rainshower that rains from the ceiling as well as a secondary faucet. Oh and let's not forget the high quality amenities like the Moulton Brown soaps and shampoos.
I recommend this hotel to anyone. Although I do notice a couple scuffs on the wall this time and some grout in the shower that needs fixing. -
Review from Amanda A.
Toronto, ON
11/21/2009
This is a beautiful hotel with amazing service.
I am so glad I stayed here on my trip to Montreal. It is located close to many great restaurants, the Bell Centre, and shopping on St. Catharines. Come to think of it, I didn't take a taxi or the Metro once on my entire stay here, everything was in walking distance.
As others have mentioned, there is the cool feature where your room's electricity does not work without your key card inserted into the wall. I spent 15 minutes looking for a "Do not disturb" sign, only to realize it is a button you press on the wall beside your door.
It was clean, the bathroom was huge with a separate tub and shower, and really, I just loved everything about this room.
Everyone at the front desk spoke English and French and were very helpful.
My only word of caution is that the mini-bar and movie rentals are incredibly expensive. I think around $15 per movie? And no I'm not talking about THAT kind of movie, but I'm sure it would run you a small fortune. -
Review from Leanne S.
7/4/2009
Wow! This is hotel is immaculate. I stayed in a Superior Suite and it truly was superior. My room was very large with a separate bedroom, extra large bathroom complete with rainfall shower heads, pull out sofa, two large flat screen tv's and a small kitchenette. Perfect for a week long stay!
I was very impressed with Le Crystals contribution to keeping this planet green. The electricity in the room only functions if the card is in the card lock - great energy saver!
The hotel is with in walking distance to a lot of hot spots in downtown Montreal.
I noticed they had a Spa as well but didn't have time to indulge. Perhaps next time. Staff was friendly and attentive. I would definitely stay here again if given the opportunity.
P.S - I saw Zinedine Zidane & several NHL players in my hotel over my stay here. -
Review from Gi A.
7/2/2009
"Wishing to honour your request for privacy, we were unable to complete our housekeeping service." A card slipped under the door when we declined the services -- such a gracious reply to an ordinary request.
I don't recall a more elegant, classy, or sophisticated place where I lay my head. In our suite (note that all their rooms are called "suites," but some are just one big room with both a bed and a sofa; ask for one with separate living area and bedroom) were an iPod dock (why don't more hotels have them?); 2 TVs; an enormous bathroom; a patio big enough for a soccer match, and a kitchenette with a pod coffee maker.
Wait, there's more. Molton Brown bath products, free wi-fi, a pool, and a gym, which is small but more than adequately equipped. I didn't get to try the restaurant or the spa, mainly because we were in such a great location, close to everything.
And the best part -- the lights don't turn on until you stick the key card into this panel by the front door and go off when you take it out as you leave. Tres vert!!Listed in: Sacre Bleu!
-
Review from Elsa M.
3/3/2011
Opulent crystals cascading from the sky. Illuminated, metallic couches - oversized and slightly imposing in the grandeur. This - all before you even get to the front desk. Hotel Le Crystal feels more like what you would envision modern royalty's palaces to look like, not a place for a weekend stay which it was for me and my boyfriend at the time.
We went up to Montreal last year around this time and had been told by friends that Hotel Le Crystal was the only place. Boy - am I happy we listened. The service was top notch and the main guy behind the desk went out of his way to break the stereotype of "mean French Canadians who hate Americans who don't speak French," assuring us that our broken French was fine enough to pass and that it wasn't rude to speak English after all (guess green is universal).
Anywho - when we got up to our suite, it was just as perfect as the lobby - but of course more intimate. We wanted for nothing and all the amenities were top of the line products (something I appreciate since I have very sensitive skin).
The next morning, my fiance and I went to Mont Real where he proposed. When we came back with the good news (and no family to share it with since they were not on vacation with us), I couldn't help but tell everyone who worked there. Everyone from the valet to the waitress at the restaurant knew by the next morning and issued congratulations to us everywhere we went. It was a beautiful, wonderful feeling and now a lasting memory. Le Crystal is now the only place I stay when I go to Montreal. Nothing beats it!Listed in: OH CANADA!, Très Romantique!, Great Hotels, Mighty Montréal
-
Review from kenny l.
8/24/2008
I stayed here for 7 days for a convention that my employer had and this hotel opened onby in February 2008 so it was new.
I got upgraded to a deluxe room which is a big plus. There was a seperate bedroom and a view of the Bell Centre where the Montreal Canadiens play. The rooms were clean and had 2 flatscreens TVs. Service is impeccable and everyone is friendly. The hotel was located pretty much in the middle of Montreal and within walking distance to everything we wanted to do. Free compouter on the 3rd floor and the swimming pool and outdoor hot tub was nice.
Would definelty stay here again if in Montreal -
Review from Farrah N.
12/25/2010
GREAT hotel. Five star service, five star room quality, five star cleanliness, and five star decor. I would absolutely return. The gym is nice. The pool is very cool and they have tangerines EVERYWHERE. I know that sounds weird, but in this dry cold, its very nice on the pallet. We had breakfast yesterday in the cafe and it was good quality food. I even liked the coffee, and I am very picky about coffee. Great Choice for traveler's with the ability to afford luxury.
-
Review from Chrissy N.
4/23/2010
Stayed here only for a night (this past new years). This hotel is absolutely awesome!! Beautiful, clean, new.... you name it! Staff was very friendly and courteous as well... The rooms are absolutely beautiful.. the layout is awesome... Free tangerines at the time by the elevators... An amazing experience, and if it wasn't for the time constraints, I would have loved staying there for a few extra days!
-
Review from kate a.
5/11/2010
everything about this place (except $75 for the dog) is stellar: staff, decor, attention to creature comforts, lighting, amenities, location, cleanliness, views...
particularly enjoyed the in-room espresso machine (probably why i'm having trouble typing!), the soaking tub that was big enough to actually stretch out in, and the innovative separation of sleeping area from common area. lovely views of the celebratory playoff fans last night, and a fine -- really fine -- authentic french meal at europea down the street.
not inexpensive, but excellent value.
