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Hilton Vancouver Metrotown
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
6083 McKay AvenueBurnaby, BC V5H 2W7
Neighbourhood: Metrotown
(604) 438-1200
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
17 reviews for Hilton Vancouver Metrotown
17 reviews in English
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Review from Kenneth E.
Vancouver, BC
5/6/2012 1 Check-in Here
Though I haven't stayed overnite before, I'm sure they use pretty good quality bedding, minimum T250 thread count, from what I hear ;)
I love the fact that it's connected to Crystal Mall and its wide selection food court, albeit mostly Asian but for the bang for the buck, wow, it's worth the jibe eating here.
And you still have a few floors of retail shopping, mostly mom pop clothing stores, cell phones, salons, kitchen ware, and even a few other restos connected too, like the hot pot and HK style cafe..will report on this evenutally.
But my hotel reviews aren't complete unless the washrooms are rated ;))) Other than the fact it's a long way up to the 3rd level where the gorgeous ballrooms are, they're immaculately clean and seat covers are readily available. Well lit too, and no one can ever know you're using the washrooms.
Lobby/front desk is way off to the right if you're coming thru the parkade, where you take the escalators on the right to the promised land for those emergencies ;) Plus there's 4 stalls which is quite a bit by men's standards haha -
Review from Jason G.
1/29/2012
I got booked here for a month, so they upgraded me to a suite, so that was nice. The price was mid range I suppose for a major city so I probably got what I paid for.
The parking garage is horrible to drive in and out of. It is shared by some other company, I think HSBC. At around 530 there is some sort of shift change and coming in or leaving is brutal for the next half hour or so. The employees also seem to have a hard time parking, so if one of them stops in front of you get ready for some laughs.
The restaurants around the area are not anything special and might even be considered on the bad side. I'll say they range from bad to average. The wifi is only in the restaurant, and the internet in your room is through a cable attached to your desk. So... no netflix in your bed which isn't all that bad, but I would have liked the option one night or two.
You're not close to anything interesting besides the train that takes you downtown. That's a plus though. The room service food is not at all good. You are much better off just going to mcdonalds or stopping at the grocery store for some fruit and granola. I've been eating oranges and granola like nobodies business.
If you're here for an extended time, they do not have mini fridges in the room. So every meal is a dining out experience basically.
Everything is clean though, the workout room is nice, and the cleaning staff does a good job. Some of my work friends complained about not getting some things in their rooms replaced, but they were good on everything for me except body wash. I didn't even know they had it here until about 2 weeks into my trip.
If you really don't feel like leaving the hotel, you're going to get over charged for breakfast and any meals really. Some things to note ; the potatoes are instant, the veggies don't taste fresh, and the croissants are HORRIBLE. How can a croissant be horrible? By not being a pastry, and only having the outside look of a croissant. Dry, and smooth is the texture, instead of buttery and flaky. They are bad enough that I had to call it out.
Your best bet, go to the holiday inn express, get a fridge and pack it up. Please listen to me though, avoid the croissants. -
Review from Padme C.
10/17/2011 1 Check-in Here
I honestly can't remember how the hotel looks or how the room looks. We were in town visiting family and decided to stay here for the last two nights, so we were only in the room to sleep. Although when I think of this hotel, I hear the sound of fire alarms blaring in my sleep...this is probably because at around 2am on the first night we arrived, a false fire alarm kept going off every 30 mins. My husband and I were pretty upset, because we were exhausted...I'm sure all the guests there were exhausted and complaining.
However, I'm not one to knock down stars if the business handled our complaints professionally and efficiently. As always, the Hilton resolved the problem to my highest standards. Dumb me decided to book my stay through Priceline, even though the price on priceline was the same as Hilton's website...don't ask me why I wasn't thinking...as a Hilton Honors' member, I should've remembered that booking through Hilton's website would get me more honors points. This was the main reason, I wasn't able to get a refund to my credit card. Instead the manager on duty gave me credit for one night in form of Hilton Honors point and I truely appreciate this gesture.
We'll definitely remain as Hilton family patrons.
Thank you from California. -
Review from Klaus J.
Vancouver, BC
4/2/2012
I have stayed here twice and both times it was an okay experience. The hotel is basic Hilton with a good breakfast buffet. Location is good if you want to visit Burnaby or Metrotown, but it's a bit out-of-town for Downtown Vancouver, despite the short SkyTrain trip. Still a pleasant trip and I felt like home.
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Review from J J.
9/6/2011
I choose this location for my business trip as it was as far away as I could go from downtown Vancouver without sacrificing the commute.
The staff was civil, as they are required and paid to be. I had gotten mixed treatment from them, as they are more friendly when I was wearing a suit vs. plain clothes. The only people that seemed genuine were a few of the hotel porters, they remembered me and was always ready to suggest where to go.
The hotel amenities were standard Hilton, but the food was not. This is the location where I had the most number of complaints about the food. -
Review from Melissa B.
1/12/2011
We booked a room here because my boyfriend had Hilton points. It's not in downtown Vancouver; in fact, it's in Burnaby, but I knew that when booking it.
It's a bit far away from downtown and as a tourist up for the weekend without a car, we did spend quite a bit of time on the train getting around.
Still, I was up for it- while some people were disgusted by the food smells wafting from the Crystal Mall, I was intrigued by it, and knew it would be perfect location for us, as we love to eat, especially Asian food!
The food court in the Crystal Mall is seriously awesome! We also went to a Dim Sum restaurant in the Mall one morning, so I enjoyed the amenities the Mall offered. It's not for everyone, though. Um, but Beard Papa's is, and it's ALSO in the mall!
Our room was on the 9th floor, I think, and afforded a great view- when it was clear enough to see, the view was really pretty. We had a little suite, which was nice, because in the afternoons I could take a little nap or listen to music and lie in bed while my guy messed with his computer in the other room at the desk.
Clean and comfortable. The bed was nice. Bathroom nothing special. I really liked being on a higher floor and gazing out at the skyline and neighboring buildings.
No special treatment from the desk, and at one point we walked right past the concierge bell-hop guy to hail our own cab. However, if you need a cab they will call one for you. The pool was out of service and being repaired but they gave us an informational sheet of paper that had a local community pool available! Had I been there for more than 5 days, I would have been IN that pool.
Because of the distance from downtown, I might not stay here the next time I am in Vancouver. But then again, i really did like it! Would likely be easier with a car or scooter in the summer!Listed in: Everyone Should Date an Asian…
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Review from P M.
Vancouver, BC
2/26/2011
I came here for a baby shower and we had buffet brunch, and it was GREAT! There was a big spread of different foods, and I don't think I could complain about any of them!
Although it is around $30 to have the buffet brunch, it is definitely worth it! -
Review from Brad H.
4/10/2011
A very nice hotel located directly across from the areas shopping mall. The staff is very personable, friendly and outgoing. The hot tub is located on the third floor and provides a great view of the nights skyline; however, the temperature could be a bit hotter and the pool and hot tub is pretty small for the size of the hotel.
Wifi is very hit and miss in the hotel, even in the areas where it is located has being available. The breaskfast buffett for gold members is great, the variety of food is amazing and great quality.
The rooms are nice and modern. Overall this is a great hotel and I would stay here again with hesitation; however, the minor aspects of wifi, hot tub temperature and size makes it a four star verses five. Parking is also around $10 dollars a day for self park in a very large garage. -
Review from Paul G.
1/30/2012
Really enjoyed the stay and the staff. Front desk helped me out a couple of times with advice on where to go. Free in room internet (wired) which I used extensively to Skype back home. I will stay here next time I come back to the area.
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Review from Ken T.
Vancouver, BC
9/26/2010
I attended a Cosmetology Industry Association AGM here this afternoon that was held in their Crystal Ballroom. It's probably not fair to review the entire hotel based on my experience today (especially because I didn't stay overnight) but I'm still going to write this.
First of all, the parking lot that is shared with the Crystal Mall has to be the worst parking lot in the Lower Mainland.
Once inside the hotel, the lobby, ballroom (which served as our convention room) and common areas are clean and well maintained. The service staff I encountered were hard at work but weren't necessarily friendly.
There was a typical business style light lunch being served buffet style. The coffee was weak, the pastries didn't look too appetizing and the sandwiches were average. The fruit and veggie platters looked nice though.
If I ever have the opportunity to have dinner here I will review this place again because there is a good chance that a more involved meal would result in a higher rating but for now, two stars. -
Review from Devin C.
6/17/2010
Probably the best place you can stay in Burnaby, great for family vacations. I've stayed here 3 times over the last two years. Every time has been perfect for what we wanted to do in British Columbia.
The first time we stayed on a whim, straying from our normal downtown Vancouver hotels. Its been a great discovery staying at Hilton Metrotown instead. Upon driving up, the valet immediately comes up to help - even in the middle of the night. The staff are very attentive to needs. When seeing that we had our baby daughter they immediately asked if we wanted a crib. "What? Yes, baby station please!" Then we were moved into a nice private corner room behind two doors which was perfect for a crying child at night, away from other guests. The staff are always excellent at making your stay relaxing with their clear and calm attitude about your needs.
The beds here are sweet; wonderful mattress, and sheets/pillows that caress your body. My wife loves that Crabtree & Evelyn products are in the bathroom. The restaurant is great for breakfast buffet, and uncrowded enough for us to enjoy a meal. This would be a 5-star stay except that the outdoor swimming pool is really narrow, but the hot tub is a good spot to relax overlooking the city streets and park. We still take a dip to enjoy what we can.
The location is actually cool for the urban adventurer. We left our car behind and ventured out to the new SkyTrain system and always manage to get to all the places we want to like Downtown Vancouver and Richmond. Its a much better way to discover the area. Also, we love going to the connected chinese mall and the area restaurants. There is a large open park right across the street. The Pittsburg Cafe on Kingsway is particularly good (HK Food: chaa chaa teng).
Hilton Metrotown is definitely our first choice from now on when staying in BC. I became a Hilton member as a result of this hotel, a little unhappy we weren't credited for our past stays, but we will make future stays with summer coming up. We would have stayed here when we came for the Olympics if possible, but staying anywhere was impossible around BC at that time. -
Review from Katie F.
9/14/2009
I like the Hilton chain and happen to love the Hilton beds, so much so that I almost bought one myself! For some reason, the hype is all about the Westin Heavenly beds, but for me, the Hilton beds rock.
The Hilton chain is good value for the money with my only pet peeve being the fact that they charge for internet. Aside from that, I love the rooms and the toiletries (Crabtree and Evelyn) and customer service is great at this location. Parking is not a problem and this location is convenient if you need to be near Metrotown... which is right across the street. It's not that great of a location if you need to be in Vancouver itself otherwise you'll need a car or have to Skytrain it.
I've stayed here a few times and no issues at all. Would come back again. -
Review from Elise L.
8/17/2009
The list of things that make a hotel for me:
- Big comfy bed to sprawl on? Check.
- Black-out curtains so I don't have to wake up extra early? Check.
- Plenty of fluffy towels in the bathroom? Check.
- Decent soap and lotions in bathroom to steal? Check.
- Enough insulation in the walls that I can't hear the neighbors? Check.
- Quick check in and out? Check and check.
- More TV channels than I have at home (bonus points if it includes the Canadian comedy channel!)? CHECK!
That the Hilton Metrotown hits all of the above makes it a solid choice, if maybe not the most exciting or up to date of hotels. But, I'd rather stay at a place that does what I need well than take a risk on a trendier but possibly less well run hotel. Plus, the homefries that come with some of the breakfasts are awesome.
As others have noted in their reviews, this Hilton isn't really in Vancouver. I consider that a good thing. Not that I don't like Vancouver, but I like that being in Burnaby means that the nightly rates are about $40 cheaper than comparable hotels in Vancouver proper. A tiny bit of inconvience is worth the extra money.
And yes, the giant mall is right next door, but I think that it might need a seperate review to convey the overwhelming awesomeness. But just as a hint, there's not just one, but TWO supermarkets in this mall. -
Review from Tom Y.
1/21/2010
I have stayed here twice, the first time I didn't know it was so far from downtown, the second time it was for work.
Both times I got upgraded upon check-in (Hilton Diamond member). The lobby is kind of small, there is a restaurant and bar on the second floor but I have never been to it because this HIlton is connected to a big Chinese mall with a great food court. If you want to speak Cantonese or want to practice your Cantonese while staying at a HIlton this is it, I don't want to be stereotypical but almost everyone that works there looks like me.
When i got a room here in November of 2009, the suite I got put in was spacious, it was on the corner so I had views of two different sides, everything was up-to-date with from the LCD TV to the furniture. The valet parking was not bad either considering the hours of night I was coming and going for work. -
Review from Carl W.
9/12/2008
I had a pleasant experience at the Hilton Vancouver Metrotown.
Admittedly, it's deceiving. This Hilton is located in Burnaby, not in Vancouver. Maybe if they said something like the Vancouver Metropolitan Area or something to that effect, it could be justified. But to get here, you'll have to drive, although public transit isn't a problem since the SkyTrain will drop you off at the mall.
Metrotown is the huge mall across the street. British Columbia's biggest and brightest, and it is a pretty big mall, complete with all the shops you'd expect anywhere in the States, and more. If you have time, stop by there. But if you're confined to your hotel, there's actually a little mini-mall complete with food court and groceries at the Hilton itself. Most of the stores sell things that Morning Glory or Hello Kitty would, and there's a spa or two, so it's really more like a small-business plaza more than anything else.
The hotel staff were extremely courteous. There's a multi-level parking garage in the basement of the building for the mall-goers and a separate section for Hilton guests. Unfortunately, it's $6/night to park there, but it's better to do that than to leave your car out on the street. You can get into the garage yourself during the day through the main garage entrance, but after hours (around 11pm or so) you have to stop by the lobby and they let you in the front entrance.
Next to the concierge there are three computers for hotel guests to use, free of charge. The room we got was just a standard hotel room, nothing overly fancy but well-maintained and clean. Glade plug-in for an added touch. There wasn't really a view of any sort from our room, but at $80/night through Hotwire, I had no complaints. Complimentary newspaper at the door in the morning, and your standard television stations tickle your inner dork when they talk about it being 20 degrees the next day.
The fitness center is composed of a couple of treadmills and such, nothing terribly fancy. You walk up another stairwell to go to the pool, which is unfortunately not that impressive - not very long at all and more or less an arm's width across. It was packed with a family when we went to check it out, and there's not much more room for anyone else.
Nevertheless, I'd definitely stay here again. Without a car it's difficult to get anywhere in Vancouver, but if you're mobile then it's a pretty good place to stay. -
Review from christina v.
6/13/2009
I really like the location of this hotel because of all the restaurants and shops that surrounds this hotel. The Metrotown mall (if I recall what the name of the mall is) is the biggest mall in British Columbia and it's located right across the street from the hotel. There is a public market that is located right below the hotel. It's kind of like a chinatown and public market combine. The only thing I like about the hotel is it's location. As for as the service it's decent. The front desk people are nice and helpful of giving me tips of where the best place to watch the annual International firework display.
The room is a different story. It's very outdated. The walls and ceilings are stained yellow. The bathroom doesn't have a fan to ventilate the bathroom so it's takes awhile for all the steam to get out of the bathroom.
The hotel parking lot is shared with the mall parking garage. I recommend that you do drive really slow in the parking garage because alot of one-way and alot people tend to go to the wrong direction. After 10pm ( if I remember the time correctly), you have to drive your car pass the front desk so the front desk people can open the garage door for you to come in. I think that's an inconvenient. Hilton advertise that they have a outside pool that a family can enjoy. Well, when I took my niece and nephew to go swimming, they weren't allow because they are too young; they are 8 and 9 year old kids. The pool is very small and narrow.
If you are looking for a hotel just to stay and want the convenience of having everything in a walking distance such as restaurants, food market, and the mall then this is the hotel for you. If you do care about how clean and comfortable the hotel looks and feel then this isn't the place I would recommend. I totally don't recommend this place for a romantic getaway. Plus it's not kids friendly hotel because there's nothing for kids to do. -
Review from Anna L.
11/19/2009
a little far from downtown but i love how the hotel is connected to the asian mall with the market and food court.
