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Hero Certified Burgers
Category: Restaurants Burgers Burgers [Edit]
650 1/2 Queen St WToronto, ON M6J 1E4
Neighbourhoods: Niagara, West Queen West, Trinity Bellwoods
(416) 368-9292
- Hours:
Mon-Tue 11:30 am - 10 pm
Wed 11:30 am - 11 pm
Thu 11:30 am - 12 am
Sun 12 pm - 9 pm
- Attire:
- Casual
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Price Range:
-
$$
- Good for Groups:
- Yes
- Good for Kids:
- No
- Takes Reservations:
- No
- Delivery:
- No
- Take Away:
- Yes
- Waiter Service:
- No
- Outdoor Seating:
- No
- Good For:
- Lunch, Dinner
- Alcohol:
- No
- Noise Level:
- Average
- Wheelchair Accessible:
- Yes
20 reviews for Hero Certified Burgers
20 reviews in English
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Review from Shiona R.
4/8/2012
Note: A trip to Hero Burger under the influence of alcohol.
I am not someone who enjoys fast food places, if I want a burger I want pure beef cooked to how I want it. Thus why I tend to avoid such places, however drunk and hungry it seemed like to good idea to go to Hero Burger..and in some ways it was!
The burger was ok, I love the choices of toppings and they do gluten free buns. The fries were good, oh my word they were good!!
When it is 2 30 am...in need of food and faced with the option of McD's or Hero Burger, I know what my choice will be. Yes I think the burger is overpriced...yes you can spend less at McD's (as someone announced in Hero Burger last night) but can you choose from brie, goats cheese, swiss etc for your topping, plus a choice of condiments and fresh salad toppings?
I have had burgers that were much better, but it did the job! -
Review from Fishee F.
Toronto, ON
1/16/2012
Blech.
There aren't really any redeeming qualities about HERO's burgers; and that's not just at this location, it applies across the chain. HERO is owned by the same folks that conjured up Lettieri, another place to avoid in my opinion.
The food:
1. Fatty, chewy, overcooked, tasteless, previously frozen beef patties. They may be made from 100% "angus" beef; but what does it matter when the burger tastes like a hockey puck?
2. The fries and onion rings are decent
The experience:
1. Everything just seems really half-assed and like a premium priced Harvey's
2. The whole idea feels like a marketing ploy with no attention to execution
3. Service is OK, but fairly slow
Concluding notes:
1. Avoid
2. Probably the worst "premium" burger out there, your money is better spent elsewhere
3. Burgers can double as laxative, not advertised
For the same price, Big Smoke a few blocks away on King W is much better.
If you're really in the mood for a kick ass burger, try out Union on Ossington. -
Review from Flouny S.
Toronto, ON
9/22/2011
I have to say that although this location is close to my work and home and it's clean in the day, today wasn't such a great experience.
My second time there today and well it wasn't as good as the first time. I used my group buy voucher, and whenever I order at the Sherway gardens place they always ask me what I want. After I paid I said that I forgot to specify toppings, younger dude (40's) told me that it already is prepared as pictured (I don't like relish and would have wanted lettuce). When I got my order the guy put on relish (which I asked to have removed) no onions either. The older guy who is nice took it back (no apology though). The guy in the back starts complaining and says that he didn't make a mistake. Older guy said it's no one's mistake. Geez.
Was disappointed they wanted to charge .59 cents for mayo, they don't do that at sherway. Guess I'll have to go there for my hero burger fix -
Review from Susan C.
Toronto, ON
7/29/2011
Rating: 4.5 Stars.
This restaurant looks absolutely clean inside. The burgers itself taste like real freshly "home"made burgers and you can choose your own topping from a list. The fries are never soggy and is perfectly salted; no additional salt needed to be added.
The man who usually takes your order is really polite and neat, which gives me a good vibe of the restaurant.
I took away .5 of a star because of the price. It is really pricey for something to be eaten regularly, but having once in a while craving won't hurt! :P -
Review from Kiro M.
Toronto, ON
3/25/2011
I love the aesthetics of the branding.
Thats about it. The place is way too overpriced and I doubt the burgers are fresh. No flavor at all, and the beef didn't taste like real angus beef. What saved it was the friendly service and the neat way they packaged the food. But if it wasn't for that, I would've given it a one star. Only my second time here too, but the food was consistently not impressive. -
Review from Angela H.
4/14/2009
Why does everyone love Hero Burger?
After so many good reviews, I finally decided to try this place. I like the wide selection of extra toppings you can add to your hamburger, and the onion rings were okay. The burger itself wasn't cooked through, and cool in the center. Who wants food poisoning?! I was totally grossed out by it. Also, I doubt these are as homemade as advertised - clearly, they are from frozen patties.
I do like the overall look they have though. Black & White branding, and red accents inside. The only cool part about my experience at Hero Burger was that I ran into my hairdresser there. Nice.
I totally don't get the hype here? If you want a hamburger, go somewhere awesome, not to Hero Burgers. -
Review from Kat F.
2/9/2009
I routinely crave the veggie burger ("Soul Burger") from Hero and luckily the Queen Street location is only a quick streetcar ride away for me. I usually get the combo and put goat cheese, avocado and tomatoes on my burger, which is an excellent combination if you're looking for ideas.
I'm not personally a fan of poppy seed buns (Hero uses poppy AND sesame seeds) so if they could switch to all sesame seed - or seedless - buns, that'd be awesome and I'd change my rating to a 5/5!
Also it's open super late on weekends so it's a great spot to hit after the bar.
A word of caution: the washroom experience at this location is TERRIFYING. They're in the basement, and it's really scary down there - dank and desolate, with lots of uninviting steel and concrete pillars. Trust me when I say you'll want to get the hell out of there in a hurry and return to your meal :D -
Review from Bryan G.
Toronto, ON
4/21/2009
GENERAL NOTES
This review is based solely on the one experience I had at this one location. I'm not exactly rushing to give them another chance but I will and when I do I'll update my review.
MENU RECOMMENDATIONS
It doesn't matter, you'll leave before the food is ready (which could be a really long time).
SERVICE NOTES
The worst. It took me forever to place my order despite the fact that there was only 1 person ahead of me in line. I swear the guy at the front just kept ignoring me, pretending to do little tasks so he didn't have to take my order and when he finally did, it took foreeeeeeeeeeeever. I eventually left and got the 1lb burger down the street at Bellwoods.
LOCATION NOTES
Queen WW. Street parking.
HUMOUROUS STORY
I'm going to go with a Vivek-like pun and say there's nothing heroic about bad service. Ehyo! -
Review from Megan M.
Toronto, ON
8/14/2009
I really enjoy the burgers from Hero. They use 100% Canadian angus beef amd come in 4oz, 6oz and 8oz sizes. They let you dress it from a long list of condiments and toppings (like spring mix instead of the standard shredded head lettuce, red onion, hero sauce plus many more). They offer things beyond the average burger joint such portabello mushrooms, sauted mushrooms, pemeal bacon, roasted peppers and a selection of 7 different cheeses (Cheddar, Goat, Swiss, Blue, Emmenthal, Gorgonzola and Brie). My burgers have always been delicious, with a nice thick meaty patty.
Healthier options are also available such as wild grilled salmon or chicken on a salad or sandwich.
As Kat said they use a combination of poppy and sesame on their bun, which I actually prefer (except when you get them stuck in your teeth).
I have hit up the location on the corner of Queen and
because they are open until 4am on Thursday thru Saturday, making it a great place for late night eats. There are always tables and it has never been dirty.
The bathrooms are a bit interesting, its like taking a maze all the way down and threw the basement.
The milk shakes are also delicious here made from real ice cream and I found them quite resonable ($2.99 if I recall correctly).
I have to say that the service I have received has always been great. There is a young guy that usually works there who has been so friendly and is really cute (even better). The last time I was there I was talking to the guy who owns the franchise at this location, he was so friendly and answered all of my random questions about Hero.
For a burger franchise I give it 4 stars. Beats harveys, McD's and the rest any day! -
Review from Todd V.
Toronto, ON
12/5/2008 1 photo
As soon as the signs went up in the storefront, I was ready to give Hero Burgers a try. I'd walked by several times and seen the line-up, so a new burger place in the neighbourhood definitely was the place to try.
Using black and white for the interior, it provides you with very clean lines and a modern chic interior. Booths and tables line the edges of the restaurant to accommodate the line-up at the counter at the back of the room. As you wait, you get to see all the other burger orders come through, making the anticipation pretty hard to take. The menu for a burger place is pretty wide, with a load of condiments available for your selection and a variety of other-than-burger options to select as well (salmon fillet?). You can also select a side of fries, onion rings, or poutine. Once placed, the orders come up in a reasonable amount of time and you're then off and running.
Burger collected, you can sit at a table or take it away and the first bite is, well, it's okay. It's a decent burger, but I found in all the hype that surrounded Hero Burger, it tastes like an okay burger. Adequate, and does the job, but in the end, sadly, it's just a burger. Sigh. -
Review from Connie T.
Toronto, ON
11/12/2008
I have to say I only wanted to eat here because their branding, choice of font, and use of all-caps MADE ME DO IT. If all restaurants served their food in wrappers typed in ALL-CAPS, I would never set foot back in my home.
Okay, one thing I'll do is give HERO an enthusiastic THUMBS UP for its commitment to free-range meat and its custom toppings (Boursin cheese, marinated eggplant). However, I felt like I was only consuming the burger because I needed it, not because it tasted good. Most importantly, a burger should be able to stand well on its meat alone, but I can't really say so much for this uniform patty.
Probably won't go back. SORRY, HERO. -
Review from Melissa J.
Toronto, ON
11/10/2008
Mmmm....Meat.
Everyone says the veggie burger from here is phenomenal, but every time I've come, I've stuck with the 4 oz beef Signature Burger and have not been disappointed once. Their "Hero Sauce" is the perfect addition to any burger, especially one with cheese and everything else.
This location is my hangover prevention spot since it's open late, usually I grab a late-night burger and it makes the next day a little more bearable.
I've never waiting in a line longer than two people, and the staff (and owner) have always been more than pleasant to me, so I'm not sure what everyone else is complaining about.
Also, if you're in a particularly gluttonous mood, get poutine instead of fries -- I can't even begin to describe how much your stomach will love it. -
Review from Tina H.
7/2/2010
Tastes kind of processed. I don't think they hand form the patties from ground beef. They probably come from a factory.
On the plus side, lots of interesting toppings to choose from. For a fast food burger joint they're not bad, but I wouldn't say they're good either. Toronto is a burger city and there are a number of better burger spots to choose from like Craft Burger, Burger Shoppe and W Burger Bar. This place is cheaper than those places though. -
Review from Abby R.
Toronto, ON
8/7/2008
My husband said this was the worst burger he ever had. Veggie burger tasted plastic, but the onion rings were good.
So disappointing b/c the marketing is good and its the same ppl who own new york fries, but it's really yucky. -
Review from Chris D.
Toronto, ON
2/26/2011 4 Check-ins Here
This place is delicious. If you want a consistently tasty burger look no further. Hero burger to the rescue!
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Review from Anna V.
Toronto, ON
10/7/2008
Best veggie burger next to Lick's in the city.
And the branding, oh the branding is just hot to trot.
The best Hero Burger is the original in Hazelton Lanes, but the Queen St. One is open late which is great when you're leaving a bar, even if it's not the best of all of them in terms of service.
I don't have any clue what the meat burger is like, but the Soul Burger Combo with pickle instead of fries, is hangover helper if I ever had one! -
Review from Lan T.
Toronto, ON
6/19/2009
I have eaten veggie burgers at many many places and this is the absolute worst one I've had. So bad I could barely finish it. This is coming from someone who eats almost anything (that wasn't once alive and had a face). I thought that I might have just had a "lemon" so I tried it again several months later. Big mistake. I've never tried the regular burgers here, but I don't recommend the vegetarian one.
Listed in: Blacklisted
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Review from Bryan T.
Toronto, ON
7/29/2011
I really don't get this place. Tonight I tried it reluctantly after plans to visit a nearby restaurant fell through. Upon entering it seemed the place was unusually hot. I asked the guy behind the counter if the AC was broken: "no, it's just on low." Okay, strike number one then. I ordered the salmon burger-- at $12, not cheap for what is basically a fast food restaurant-- then looked around for somewhere to sit. Two patrons in the place, but not one of the many unoccupied tables was clean. Strike two. The food came and I asked for some hot sauce. "There's a charge for that" Strike three. The salmon burger itself was topped with mayo and chutney-- an unbalanced flavour, overly sweet. Finally I had to use the washroom to clean the greasy mayo residue from my hands: down a hall, through a storage area, through a second door into a back hall, down a flight of stairs, around another corner. Deep in the bowels of this basement you find the urine-reeking fly infested men's washroom. As I say, I don't get this place. For these prices, with no wait staff, you shouldn't have to put up with all this corner cutting. Toronto does not need another ubiquitous fast food chain serving terrible overpriced food in neglected ugly facilities; Pizza Pizza's got that ground covered.
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Review from Stein S.
3/30/2010
This place had the worst veggie burger I've ever had. Ever.
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Review from Vanessa V.
8/6/2008
i've been consistently disappointed in this chain. my husband and i have been to two different locations and found both overpriced and unsatisfying. the lines are long, the seating is overcrowded, and the staff is despondent. i'd avoid it.
