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Hard Rock Hotel & Casino
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Arts & Entertainment Casinos Restaurants Canadian (New) Hotels, Casinos, Canadian (New) [Edit]
4455 Paradise RdLas Vegas, NV 89169
Neighbourhood: Eastside
(702) 693-5000
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage, Valet
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- No
- Takes Reservations:
- Yes
- Delivery:
- No
- Take Away:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- Paid
- Good For:
- Late Night
- Alcohol:
- Full Bar
- Noise Level:
- Very Loud
- Ambience:
- Hipster, Trendy
- Has TV:
- Yes
- Caters:
- No
666 reviews for Hard Rock Hotel & Casino
Review Highlights
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"Rehab is an absolute Vegas must." In 115 reviews -
"The new rooms in the HRH tower are quite fab and modern." In 107 reviews -
"it used to be body english) Pink Taco is another favorite..." In 33 reviews
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666 reviews in English
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Review from Aaron L.
5/15/2012
Poker review:
Don't let the lousy lack of a decent poker room at Hard Rock fool you. There's money to be made at these two (that's right, usually only two) measly tables crudely roped off forming a make-shift poker "section" (in lieu of the old poker "room").
Hard Rock used to have a great poker room; big leather seats, moody lighting, and tons of cash on the table. But for various reasons (rumors) including (but not limited to) corruption, they broke up the room and moved the tables out to the casino floor.
The poker players are now subject to the drunken riff raff coming to/leaving Vanity (the nightclub) or Rehab (the pool party). The floor man and dealers themselves will tell you yes, the old poker room was much nicer; but the number of drunken amateurs who plop down in the new spot make this half-assed set up actually worth it.
The poker "room" (I use this term loosely) is both awesome and train wreckish. Fun!
TIP: Sign up for the Rockstar Club card to earn about $1 an hour in comps.Listed in: Las Vegas - Hard Rock
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Review from Allison P.
Las Vegas, NV
5/22/2012 1 Check-in Here
I was surprised at the quality of the Hard Rock. The halls to the restaurants and stores give off an old, need-a-makeover vibe. Where is their money going? The casino and area immediately surrounding the casino look nice and kept up, and the "beautiful people" add to the dressed-up appearance. But elsewhere I felt the place looked run-down.
We went to the pool for the recent reggae event. My friend told me that when celebs perform at the pool and you see the area on TV, it looks very nice. In person, I was underwhelmed. The pool itself looked fine, but the water isn't heated so the swimmers were freeeeezing, which was pretty amusing.
The extra-sized "chaises" looked cheap and worn, though they were comfortable enough to relax on for the couple of hours we were there. The cabanas were pretty simple with very cheap-looking seating. They are wired and contained a flatscreen TV on some wooden furniture. Some people turned on their TV and had it playing loudly during part of the concert, and they weren't even in the cabana. RUDE.
Outside the cabanas were overhead misters- at least in front of some of them. I would not have spent the extra money for a cabana- they were absolutely nothing special. Sprucing up the seating areas and updating the colors and fabrics would do a lot for this area because design-wise, it's not a horrible space. The view is better after dark, when floodlights of changing colors highlight the hotel, and a roving spotlight livens up the place. After dark you can't see the worn out, uninspired furnishings.
The people there for the concert leaned towards young, so there was some roughhousing and, shall we say, "poor etiquette" amongst some of the crowd, but nothing ever got out of hand or particularly unpleasant, outside the strange TV incident. The sound system was great and the stage was easily viewable past the standing crowed, even from the cabana area across the pool.
Security could stand to learn how to treat customers. Some of them looked sloppy, and did not come across as professional. We were allowed to enter the pool area after showing our tickets, but then another security guard rudely (with a condescending smile) told us that if we didn't have wristbands, we needed to "go right back out those doors". We didn't need wristbands. I don't mind mistakes, but don't be a jerk.
I wasn't impressed enough to want to come back to the Hard Rock. -
Review from Nicole G.
Los Angeles, CA
5/20/2012 1 Check-in Here
On a random night my boyfriend and I decided we needed a little road trip and ended up stopping in Vegas. Since this wasn't a planned Vegas trip, we decided to stray from the strip and got an awesome deal on a room at the Hard Rock. Such a great deal that we decided to extend this unplanned Vegas stop 2 days.
The first night we were in a corner room in the Paradise Tower. We were assured this was one of the best rooms, since it has windows on two walls and is extra spacious. The windows were awesome. They even had black out curtains that were controlled by a device on the wall, so that was fun. On a first look, the room looked really awesome, chic, and stylish.
Upon further inspection, however, the room appeared to be old and decrepit, just hiding all that ugliness under a splash of paint and some new furniture. But seriously, the room was falling apart. The awesome iPod player? Didn't work. The sweet, electronic black out curtains? Falling off their hooks. The furniture? Showing signs of age, wear, and tear.
My biggest peeve about the room was the poor design of the bathroom. I understand that the corner rooms are wheelchair accessible. Great. But if you are going to have a shower that makes space for a wheelchair, please have a door that shuts, or something, because otherwise the shower floods the whole bathroom.
The second night, due to consistent problems with our room, a very gracious person at the front desk upgraded us to the HRH Tower. I was expecting more of the same. WOW. Totally wrong.
Every room in the HRH Tower is a suite! And the epitome of chic! Wet bar area, gorgeous couch and flat screen, a touch screen panel that controls music for the whole suite, lush California king with another flat screen, and a HUGE bathroom with jacuzzi tub, OH MY! Seriously. I was in love.
I would DEFINITELY stay in the HRH Tower again. It was so awesome I didn't mind being off the strip and it is actually reasonable as far as suites in Vegas go. So if you feel like being spoiled on a budget, it's definitely an option. If you aren't springing for the suite, however, look elsewhere, because there really is no other good reason to stay here. -
Review from Ryan R.
Newbury Park, CA
5/9/2012
Check in took forever. 5 people at the front desk, one was on the phone, two were training or counting papers or something, 2 actually checking people in. It was also a weird experience as the employee's are in a pit below you and you have to bend over to a 3 foot table to sign forms and whatever.
Rooms in the Paradise tower are very cool looking and appear clean, but upon inspection there is dust EVERYWHERE.. I ran my finger across a picture frame for 12 inches and pulled off a 1/2 inch thick wad of dust.
The biggest gripe I have is that the largely consists of local turds, jersey shore posers and rocker wanna-be's.. Luckily most of them hang out at Pink taco, but a much lower end experience than what you would get on the strip.
Back to the rooms, the cleaning / catering staff (in room) is severely challenged. When I got to the room, i noticed the mini bar was only half provisioned and the tray that electrically holds cookies and nuts was missing over half the entries.... I thought they may have just run out.... Nope, next morning, on TV bill, I not only had an entry for a movie (3 total, i watched 2) I didn't watch but a bill for 3 food items...
WTF.. I called to the desk below and complained, and they were emphatic this gets restocked every day... I called bullshit but they didn't care..
And lastly, unless I saw this with my own eyes I would have called bullshit. My buddy was checking into his room.. The door opens, and what does he see, a woman on her knees (on the floor) getting banged by a dude... These are electric keys so it couldn't have been the wrong room but obviously the top of the house isn't talking to the bottom....
I would have liked to return here for a concert but honestly, Mandalay is much better. I liked the quaintness and the seclusion of this place but the front desk check in, the rude locals, the dirty rooms and just the general disregard for client happiness makes me wonder how i could possibly consider it. -
Review from Elizabeth L.
Seattle, WA
5/6/2012 5 photos
Least favorite hotel in Vegas (Cosmo, Mirage, Encore). Unbeatable rates (i.e.: $69/room) if you need a deal but off the Strip location makes Hard Rock rather inconvenient. Loud, smoky lobby/bar. Would be fine to come party here but not to stay.
Casino Tower - AVOID. Co-worker had a plumbing disaster, which flooded his bathroom. Another co-worker was prematurely checked out by accident, ALL her belongings were MOVED TO LOST AND FOUND, she was room-less until 4am on a Thursday. Unacceptable.
Was originally checked into a smoking room in Paradise Tower despite clearly requesting non-smoking on my original reservation. Staff swiftly upgraded to HRH Suites.
HRH Suites is nice and quiet. Stunning bathroom with smoked glass doors, fantastic lighting controls. Living room furniture appeared a bit worn, unfortunately. Bedroom suite doors essentially soundproof the bedroom, which is awesome. Has separate entrance, which is very convenient for hailing cabs. -
Review from Amaya S.
Beverly Hills, CA
5/4/2012
3 1/2 Stars Please!
This is a really nice hotel, but be mindful of what type of person stays here. If you want to relax and have some peace and quiet DON'T go here. Hard Rock is Trendy and Hipster, basically a very nicely decorated hotel for the young.
Ive been here a few times and stayed here once. The Hotel is great, especially if you are a hardcore Rock fan. The decor and artifacts will keep you distracted, which has led into many-a-collision on the floor (Sorry Lady).
The rooms are great. Maybe its what went on in that room that had me mesmerized... Whatever it is, I loved it. The bed was comfortable and we had a little balcony. Granted the view was of the air conditioning vent below but that's anywhere in Vegas. Also, there was just enough furniture to not overcrowd the room. I hate when there is too much stuff in the way.
The Hard Rock has great food, rooms, drinks and people. Still haven't been to Rehab... I'm not a fan of drunken idiots. Sorry. -
Review from Jim M.
Burbank, CA
5/19/2012
My girl and I came to Hard Rock hotel for the Snoop Dogg concert. We had such a great time that we both agreed this was our best stay in Las Vegas so far. The Rehab pool was great, and even though the drinks were overpriced, the pool areas more than made up for it. The staff was friendly, including security.
We were able to get our food, entertainment and pool (Rehab) without having to venture out to tourist traps on the strip. We only went out for dinner to a different hotel once. Also, escaping Las Vegas was easy as the hotel is a quick ride over to the freeway, unlike a lot of the hotels on the strip. -
Review from Rico M.
WOODLAND HLS, CA
Updated - 5/13/2012
How is this hotel still in operation? By far the worst hotel still left from the old Vegas era. Perhaps this hotel can be torn down and moved to Reno or better yet New Mexico desert.
The staff stole my wifes bikini bottoms!!! Oh and someone left a terd in my hotel room toliet with the toliet brush still in it!!! .... As if it was me...ya, like I would carry a toliet bowl brush with me in my suitcase, would use the bathroom and then not flush?! WTF...seriously.
I left the sign out not to disturb/no houskeeping and that exactly the opposite of what happened. I awoke to some maid riffeling through my open suitcase. She said it was in her way of cleaning and that she was moving it out of the way. After speaking to the front desk, they said they would get us free VIP passes to their stanky run down club. Has anyone seen this 'nightclub'? OMG what a joke.
Run! Far away and dont look back. Did I mention I saw pest control in hazmat suits going into an apartment 3 doors down? Yikes. Scary1 Previous Review: Show all »
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8/10/2011
First vacation trip for me and my wife after having our baby. Thought we could do a 3 night Vegas… Read more »
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Review from Rachelanne G.
Pasadena, CA
4/23/2012
It was a busy weekend in Vegas, with the opening of several of the Pool Parties (including REHAB here at HRH) but we were there for a wedding - so to say I was trepidatious going into this would be an understatement.
We stayed in the HRH tower, which is a lovely newer tower with well appointed rooms. Check in was a breeze, though I did get there around 7:30 so it was not particularly busy anyway, but the first staff member I had an encounter with was excellent (I REALLY wish I could remember his name to give him a shout out, he was there at that time on 4/20 and also at our checkout on that Sunday around 10PM). When I arrived the douchenozzles were in full force, and the young fella at the checkin counter was totally unphazed and very calm and funny. A good start.
The room was a great size, and with some fun little extras (built in touchscreen jukebox, double sided tv, super comfy beds) but you could see where they began to cut corners on the details - I dont know what makes hotels think guests will not notice these things, they do stand out when surrounded by the nicer features.
Food wise, we had some pretty good experiences. Pink Taco was low key and delicious and we splurged on a killer meal at the Steak and Martini place on Sunday, and had a meal we honestly thought was better than CUT (and every bit as expensive). Again, in both places, the service was excellent from host to waiter to bussers - friendly and knowledgeable.
We spent a good deal of time at the pool - avoiding REHAB like the plague. We were very pleased to see there is a large section of the pool area (very large) that is seperate of the crazy pool party, and while there were plenty of kooks out, it was WAY more mellow, and service (once again) was fantastic. Really nice bartenders and cute servers with minimal attitude if any. In a place like that, if you are friendly and articulate and tip decently, you really get treated well. These guys and girls take SO much abuse every day, just being a decent human gets you fantastic service.
The day we planned to leave we tried to get a late checkout, but it was not available - HOWEVER - for $99 they offered a whole extra day/night - best Hundred ever spent. We slept in, got sun, had a nice meal, and left around 10pm when traffic was non existant, checkout was mellow (though there was some drunk idiotic girl in a ill-fitted bikini yelling at that same great staff member at the front desk while he calmly stood by and let her vent).
The negatives were pretty mild - most of them revolving around the clientele and their need to become so wasted that they felt there would be no repercussions and no responsiblity for their actions - but the amusement we got from watching them was also a plus at times.... watching a fellow come out of his hotel room, make it about three feet, and then slide down the wall and pass out in the hallway was better than Cirque. HRH - you impressed. -
Review from Rob S.
Rockville, MD
5/1/2012
Where do i begin...I'm home, hallelujah, and no longer have to deal with people to pompous to serve you and who could have cared less that you were paying them to stay there. Let's be clear, they have Rehab, big whoop. Its a drunken mosh pit of rejects who think that binge drinking is the epitome of class, while sadly like the hotel, they have none.
As for the hotel, if black were a color and dark and dingy were a fashion statement, this place would rein supreme - however for those of you that know better, this is not the place to be. While the rooms in the HRH tower were nice, the hotel, like its staff, was old and outdated.
Bars and food, sure - like hotels they have them. like other hotels, Hard Rock's were almost never open. Who has a sports bar that is closed during the NBA and NHL playoff games - only agreeing to turn on the tv's after talking to several managers and still refusing to open the bar? And once they open tell you that food service is available, but tell you that they can't send you a server so you have to go to one of the restaurants, order take out, and bring it back into the sports bar. Need a drink - bar across the casino is open, but sorry - you can't order one in the sports bar!
Checking out - it takes a team of six (6) to find your bill and print it only to realize, they charged you incorrectly...but no worries, there is nothing the front desk gal can do...you have to deal with accounting that wants you to prove they messed up. how do you prove you didn't charge anything to your room when they can't produce a receipt showing you did and you can't produce a receipt showing you didn't! Morons rule here!
Staying here, buyer beware!! -
Review from Justin C.
4/12/2012 1 Check-in Here
Since I was about ten years old, I have been collecting Hard Rock pins from all over the world. When a friend would travel somewhere, they would bring me a unique lapel pin. I probably have 50-60 of them. I like Hard Rock in general, cool music memorabilia, giant guitars outside their restaurants, and probably the best play list of any place I've been. Finally, I visited the infamous Hard Rock Hotel and loved every moment of it.
The place is swanky and smells of cheap perfume and cigarettes, basically how I imagine Aerosmith to smell. Leather boas and leopard print adorning every square inch of space. It was like I died and went to a rock stars' cocaine heaven.
I can't wait to spend more than an afternoon of gambling here. Stay and play like a rock star sounds like a great way to spend time in Vegas.Listed in: A bro's night out, Lose your hearing
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Review from Erik M.
Kenosha, WI
4/29/2012
Rooms:
We stayed in the HRH Tower and had a corner suite, which had spectacular views of the strip. The bed was extremely comfortable and the room itself was huge with the bathroom being the focal point. There was no mini-fridge in the room which was a bummer as we wanted to have a drink or two in the room. Missed revenue for them. The shampoo and conditioner left a lot to be desired.
Service:
Loved being able to check out from our room and avoid lines at the registration desk. All the staff there are really nice and want to go the extra mile in my experience. We were very pleased with their level of service.
Food:
We ate at NOBU the sushi restaurant and it was really fresh sushi. A little pricey but not bad for what you get. Pink Taco was just OK and left a lot to be desired. We did like the sangria and champagne drink they have on the menu. Every morning we ate at Mr. Lucky's which had a great breakfast menu and would recommend eating there. Overall, the food options are pretty limited compared to other hotels in Las Vegas but good enough to get you through your stay.
Overall:
This is a great spot to stay for the younger crowd or the young at heart. It does get pretty wild but we expected this during our stay and it was a lot of fun to people watch. The pools are great and are probably some of the best in Vegas. But stay in the new towers if you are going to stay here, worth the upgrade. -
Review from D.J. T.
San Jose, CA
4/18/2012 1 Check-in Here
Most people only know Hard Rock for Rehab, but to be honest..this hotel is VERY underrated.
It is a little bit off the Strip, and the hotel is a little smaller then most of the Strip ones but that usually means cheaper room rates as well. I stayed in the casino tower, and although the hallways and decor was nothing to rave about, the actual room itself wasn't half bad. The bathroom was very basic, but the bed was huge and comfortable and I had a big LCD TV so no complaints!
They also offered me a voucher for a free 750ml of liquor at one of the stores, so that was nice as well!
Typical casino cliente is where it gets interesting! It's a little bit of an older crowd (think 30s, not many 20 year olds) but expect to see alot of Affliction and Ed Hardy type graphic tees around here. I wouldn't call it douchey, but like older dudes trying to act young. So that was hilarious.
Friendly dealers with usually an assortment of low and high minimum tables. Cab ride to Mcarran airport is only about $7 so it's dirt cheap!
Personally, I can't see myself staying here for the whole duration of my Vegas vacation just because it's so far away from the Strip action, but if I was only going for Saturday/Sunday, I'd give it a go.
My best advice would be to grab the room on a Sunday because you can party at Rehab during the day, and hit up Vanity at night because the industry party at the Hard Rock is one of the best industry parties in Vegas! -
Review from Sammy C.
4/20/2012 22 Check-ins Here
I like Hard Rock, I stay here once a year during NAB for work.
The best bedding ever! It's super comfy and easy to fall asleep with! I don't usually sleep easily at hotels but I don't have that issue when I stay at Hard Rock.
The do have many restaurants here, but the ones that open for lunch and dinner will be Mr. Lucky's and Pink Taco; all others are only opening for dinner time.
Overall service is great, except a few girls at the receiption/front desk can be a bit rude - one star off here.
I wish they have more restaurants that open during lunch time; perhaps in the future. See you next year Hard Rock! -
Review from emily n.
3/20/2012
This place was Aces for me in some aspects, SO not my style in others. That said - let's write a little pro/con list, shall we?
Pros:
1. THE BEST BEDS EVER! Like sleeping on a pillow. My bed now sucks.
2. Huge flat screen tv and reliable wifi
3. Pink Taco: the food was delish, portions were healthy, and the pom margarita was on point!
4. The artist memorabilia was really cool
5. It was far enough off the strip to not be a mad house
6. Liquor store across the street
7. Kaizen sushi across the street has the BEST roll - Kiss of Fire. Do it. Twice. I did.
8. Pauly D DJ'd there while I was there. I didn't get a jerz sighting, though. womp womp.
9. You can open the windows! A key in smoking rooms
10. About a block from the Double Down - my new favorite bar. Too bad it's all the way in Vegas.
11. Check in and out was a total breeze.
Cons:
1. The bathrooms were tiny. No double occupancy ever.
2. The pool has a dress code. For serious.
3. The pool also starts super loud, oontz oontz music, at like 11am. Shenanigans
4. Mr. Lucky's diner is not good. at all. Don't eat there.
5. Room service is also gross, but twice as expensive as Mr. Luckys.
6. The line for Starbucks was never less than 10 people deep.
I would definitely stay here again, now that I know what to avoid. The only super bummer is that I don't see the pool playing anything even remotely tolerable. Ever.Listed in: Sick Tight in Sin City
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Review from nicole a.
San Mateo, CA
Updated - 5/4/2012
I've decided to write another review of this hotel and casino as my opinion of this place has drastically changed. Hard Rock use to be a cool Casino where all the hot young people would flock to, in order to have some fun. Being a loyal Hard Rock faithful for the last 7 years I can now honestly say this place went down hill big time. I started to notice it last year but continued to stay there in hopes it would turn around. I can honestly say I will NEVER stay there or party there ever again. Their hotel just sucks. The hotel is filthy dirty, the staff is RUDE, the pool is an STD waiting to happen and the staff is ugly, old and auffle!
One of the reasons I use to frequent this casino was because I knew everyone who worked there. Everyone use to be so friendly and nice, boy has this place gone down. Why would you ever go to Hard Rock, Rehab or any of there ghetto Jerseyfied clubs when you can stay somewhere nice like Cosmopolitan or Encore. Not to mention those 2 hotels have fabulous and classy pool parties. At Hard Rock you can find all the overweight rejects who just want to get black out drunk and cause problems at their pool or nightclub. After taking a huge step back and finally deciding to venture out of my little Hard Rock bubble I realized that I waisted my time in a shit hole over the last 7 years. Mark my words I will never return. Too bad that me and all my hot girl friends won't be going back there, looks like the pool will be even uglier now!
DO NOT STAY AT THIS DIRTY, RAUNCHY, DINGY HOTEL! Oh, and to the new management staff at the Pool you all suck and are rude! Especially "the Asian guy who claims he's the pool manager" and "Mike" the VIP Host who is not so VIP. I miss the days when AMG ran the pool.1 Previous Review: Show all »
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6/14/2010
There is no better Hotel or Casino in Las Vegas then The Hard Rock. If your young, hip and… Read more »
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Review from Lucia M.
Las Vegas, NV
4/4/2012 1 Check-in Here
This is a D*Bag hot spot!! If you're a D*Bag or the Hot Chicks who bafflingly flock to the, you will LOVE this place!!
Workers, mind the elevator security. -
Review from Joi C.
Carlsbad, CA
5/16/2012
We reserved a celebrity suite a month prior and had requested the pool table in the room. We were having a party. When we checked in they said that was no longer avail., O.K., bummer but what can you do? Next they said the room wasn't ready yet so we went and had lunch came back at 3:00 room still wasn't ready. I guess someone threw up in the suite the night before and they were shampooing the carpets but couldn't get the smell out. The front desk person said they would talk to the manager and try to upgrade us. She came back and said there were no more suites avail. I told her someone form the Hotel had contacted me the day before asking me if I wanted to upgrade, they were clearly lying. I did get the upgrade. The next day I was to move to a standard room and was told it wouldn't be ready until noon. Not a problem, my husband and I went down for breakfast only to come back to being locked out of our room. It too a half an hour for them to let us back in.
This hotel is a glorified dormitory. Drunk girls EVERYWHERE. One girl was throwing up in the hotel hallway. The rooms are disgusting. I feel so sorry for the housekeeping who have to work at this hotel. It is just damage control.
I was told by an employee the on Sundays (Rehab the pool party) makes more on that one day in alcohol than the entire hotel does in one week. By the way that was so difficult to watch as I was waiting for a taxi at valet these people STAGGERING drunk out front from their day of drinking at Rehab. There are ambulances in the back parking lot every Sunday just dealing with the dehydration and alcohol poisoning on Sundays.
The one think I will say is the the bellmen and valet were very helpful and nice. The food at the 24 hour restaurant was very good.
We will NEVER stay here again. It was vile and disgusting.
I agree with Rico, it should be moved to Reno or Mexico. It give Vegas a bad name. -
Review from Angel H.
4/7/2012
Having scored a Groupon deal, us four girls shared a room for 4 nights and each of us paid roughly $60 in total, Hard Rock is pretty awesome. As much as I'd prefer staying on the strip, a cab ride to the strip is only around $10-15 (highly depending on how friendly the driver is).
They've got a Starbucks to keep you from sleeping, a convenience store stocked with coconut water, aka the best hangover cure after pho, and a juice bar that delightfully incorporates alcohol in your supposedly healthy, fruity smoothie.
Plus, who doesn't want to spend the entire week of Spring Break waking up to a badass DJ spinnin' sweet tracks by the pool? Life in Vegas is so surreal.Listed in: A 21-year-old Debauchery
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Review from Lee P.
San Diego, CA
4/16/2012
I've stayed here a bazillion times since they first opened the hotel. It's a cool vibe and a nice distraction from the usual LV hype. I personally think this is the most 'fun' place in LV. I love the Pink Taco. Hands down, my favorite booze/food/fun value in town.
Rooms run from downright cheap to ridiculous, it's all about booking source and timing. The new tower is really nice, the older tower is showing its age. I really like the secret entrance in the new tower where you can avoid the taxi lines at the front door. Cool - Just like a rock star! Watching the hookers work the room at the main bar at night is fun too! -
Review from Mark N.
Newport Beach, CA
4/23/2012
One EPIC FAIL from start to finish!!!
So, I called the hotel at noon on my day of check in to let them know that I would be there at midnight. Our drive from Newport to Vegas was quick and painless, got some In and Out and was ready for a fun fun night in Vegas. We pull up at the hotel at midnight and guess what... go to check in. "Oh we're sorry, the hotel is sold out. We'll give you this non-HRH room plus $200 food and beverage and waive your resort charges". Fine, FAIL! Go to the room and what a scary sight. Like something Hunter S Thompson stayed in. Dirty room, next to an elevator, next to a ice maker. Too bad the good Dr Gonzo didn't leave his magic suit case for us! The Either or some pills would have helped us sleep considering "Ding" elevator "rubble, rubble" ice machine every 20 minutes! FAIL#2 Complained some more and got nowhere. Sucked it up and made the best of it considering they said they'd move us first thing tomorrow morning.
Ahhhh, if it was that easy. Tomorrow morning rolls around and no dice! Couldn't get a hold of the front desk to save my life! FAIL#3 Phone rang and rang, finally called for the manager. She apologized up and down, said give her "an hour". We went down to the ReHab pool, sacked up and spent $200 on 2 chairs. I confirmed with the pool attendant that the seats were ours for the day. "Yes" and he gave me a receipt. Go back to the room and 2 hours after my initial call my new room is ready. FAIL#4 "OK can you please send the bellman to move our bags?" "No they are too busy". WTF! Really?? FAIL#5 We finally get into our new room...WOW, HRH Suites are super duper nice. Thanks for putting salt in the wound given the disgusting room we stayed in the night before.
What ever! Go back down to the pool, the security guard decides to be Mr Big Man with a small di#@. Tells my girlfriend she cant bring her purse into the pool. Really, I was able to 2 hours ago? Whatever, FAIL#6! So she goes back to our room and I go to our chairs by the pool. GUESS WHAT!?! They moved our stuff; "we weren't there..."FAIL#7! Moved us to the back pool and the pool attendant must have compared his junk to the security guard and was all butt hurt because this guy didn't care where I was or what happened. "This is the best you're going to do". Glad I came down early and got a good seat...nope. Pool gets 3 highlights; Amber our waitress, super nice. Ian, who said he'd help us out and make up for it and then Courtney, who actually took care of everything, thank you.
Things are looking up for us from this point on, in fact had a very nice dinner at 35 Steaks. Really enjoyed the Beet Salad and my Ribeye. Following dinner we went to the bar anticipating the real reason we're here. Fitz and the Tantrums. Oh, FAIL#8 is right here...I spent $90 on 2 tickets, I'm dumb, cause there's a voicemail on our room phone and some girl walking around the casino handing out free tickets! Darn it! Wasted that money. Show was AWESOME, love those guys. Really, if you get a chance, go see Fitz...just do it somewhere other than the Hard Rock Hotel.
After the show, headed into Vanity Night Club, with thanks to Courtney's business card, we would have never gotten in without it. You should have seen the "line" actually it wasn't anywhere close to a line just a mess of tarded looking people trying to get into the club. (Tangent here: Hey Big Girls, I know someone loves you, but don't wear that dress! Wow!) Zero organization by hotel security. Almost a fail, but we got in with some elbow grease by my partner in crime. Had a great time at the club! Big space, fun music, I like the out door area to get away for a bit. Finally the night is almost over, we went back to the room to order room service...wait for it...it's almost here...yup, FAIL#9: Delivered our room service and you'll never guess...brought the wrong food! Love it, not the failures the irony of it all! We eat what was there, booze makes you do crazy things. Went to bed and thought we were done.
FAIL#10!!!! Went to check out and the bill was wrong! They didn't waive the resort fees. Really, had to wait on hold for Manager (got to know the management staff well on this trip). They fixed the bill and I was done!
Back to our management encounters, all of them. Matthew, Courtney, Ian and 2 other front desk managers. All super nice all said "Sorry" way too much and all need to stand up at their next management meeting and fix the system, the hotel and the way things work and most of all the bell desk and pool attendants attitudes towards hotel guests!...You guys are in a service industry, pretend to be nice and friendly, you don't know who you're going to be rude to, he may be some guy who has too much time and likes to yelp. -
Review from Cindy H.
San Diego, CA
3/24/2012 4 Check-ins Here
We stayed here for the Mountain West Conference (quite convenient walk to the games!). We bought a Groupon deal for a 2-night stay over the weekend with $40 voucher in food and slots, so it was a good deal.
There's not really any fast food places to eat at inside the Hard Rock, just FYI.
The rooms were decent. The only problem we had was with the TV.. our remote control didn't work. But it's a nice TV lol -
Review from Miguel R.
3/31/2012 2 Check-ins Here
Who doesn't love vegas?
Who didn't want to be a rock star for just a little bit?
Party like a Rock star at the Hard Rock!! Here for a bachelor party, we had one of the most amazing suites I've been in. ( I shant give away the secret location.. so don't ask)
I won't go into the pool, or views, or anything like that because if you can't imagine a vegas pool (ie Rehab)... you should either book your flight today or join a convent.
The VIP staff and hosts were simply amazing. Mike F. and Trehy really hooked us up when going to the club. Six bottles and an entire corner to ourselves later - we had an amazing night. I truly have to give it to our waitress, Rachel, for what became one of the most memorable nights ever. I would never go here again if I wasn't able to have her to hang out with. (She was genuine, funny and beautiful)
The actually "casino" is a bit small, but what do I care - I only play craps.
Although there was no Buffett at the hotel, they did have an "all you can eat" tapas restaurant which wasn't bad.
Pink taco - the mexican place - was really really good!!! Although the computer went down, the waitress forced us to go to the ATM - PAY THE FEE - so that we had to pay her in cash..... Which was complete BS.
But you're in vegas, and several ... (several).... thousand dollars later - this was by far the best vegas trip I have ever had. - and i have been there more than a dozen times. -
Review from Resrie Q.
San Jose, CA
4/7/2012 1 Check-in Here
We stayed here at the Hard Rock Hotel&Casino for our three nights in Vegas. Overall I really enjoyed my stay and wouldn't mind rooming here again. Upon entering, we were greeted with blaring rock music, dim lights and strewn around the hotel were glass cases of famous outfits worn by famous artists like Christina Aguilera, Madonna, Mick Jagger, and Michael Jackson. We stayed in the old Casino Tower on the 10th floor.
First, the rooms were nothing like I imagined as I was so used to the generic bad-carpet-design-with-dim-lighting-and-scratchy-u ncomfy-beds sort of hotel rooms. I was surprised that the room itself was spacious and that "there's so much more room for activities!" (Stepbrothers) The room had two framed photographs of the Beatles and Jimi Hendrix, which were a nice touch, pretty musical-note carpet, and a nice black headboard against the wall where the bed is. The room included a huge flat-screen tv, black-out curtains as well as a door that opened so that fresh air could get in and out. The bathroom was small but nice. However, our shower dial thing immediately popped off when I tried showering the first night. Our bed was super soft, and although I prefer firm beds, I slept like a lil' babby in it.
Second, I wished that this hotel was located directly on the strip because it was so hard to get things to and from each place. Each day we had to think about what we needed before proceeding to exit the hotel just so we didn't have to come back in the middle of the day (which did happen multiple times). There IS a shuttle that takes you from the hotel to the Fashion Show Mall at the end of the strip BUT it stops at 5 PM. That's unfortunate for those night owls who are partying away on the strip.
Third, the hotel charges a resort fee per day for their pool area, gym, Internet, and other utilities. It was kinda lame because we didn't use any of these except for the Internet. NOTE!!: The hotel charges an extra $14 or so per device per room. So if you're on the Internet on your iPad, you can't also have your laptop on the Internet unless you want to be charged this extra fee.
Fourth, the hotel gave us vouchers for a free bottle of selected liquor as well as like 15% off stuff at their store. We took advantage of the free alcohol and partied by ourselves while watching the Travel channel (party hard! HAHA).
Fifth, there IS a dress code applied after 8PM wherein the bf said was when "the sluts come out." It wasn't clear what dress code meant (slutty? PJ party? costumes?) so I did walk out in sweats once or twice. I kinda got the feeling that the Hard Rock Hotel is mainly for those tanned-to-a-crisp-douchebag-wears-sunglasses-indoo rs-with-iced-tips-and-pink-polos-trashy-listens-to -Nickelback-and-worships-Meatloaf type of people. :x I am not one of them.
In the end, I thoroughly enjoyed my stay at the Hard Rock Hotel and Casino. The employees were nice and helpful, rooms were clean and spotless, and the hotel stayed true to its form. -
Review from Yatin P.
Rancho Cucamonga, CA
4/5/2012 1 Check-in Here
A great hotel to stay at!
The rooms here have pretty nice decor and the beds are amazing! I loved sleeping on the beds here because they just feel so plush compared to anywhere else i've stayed in Vegas. Great looking bathrooms in all of the rooms too! The hotel staff is very friendly and more than helpful. I had no problem checking into my room quickly and had 0 issues with the staff during my stay. My only complaint was that the wifi was very weak in the room that I was in.
Plenty of great food available here, I highly recommend Johnny Smalls if you like small plate/tapas restaurants. There's some pretty food to be had there. The gaming areas are good and because this hotel isn't directly on the strip, it's not as crazy as some of the strip hotels can be downstairs. Still, this place gets packed with some pretty good party animals on the weekends and if that's your thing (why else would you be in Vegas anyway?), you'll have a good time here.
Damn I miss those beds though. It's like sleeping on a cloud! -
Review from Kris C.
3/3/2012 6 Check-ins Here
I came here for a work function and stayed for about a week.
This review is based on the Casino Tower.
The hotel and casino is pretty cool based on all of the neat music items they have such as pictures of musicians, clothes that musicians wore, records, musical instruments. All of this was very neat and fun to look at.
The room was eh. Granted I was located in the older tower. This tower LOOKED old. There was a lot of nicks on the walls. The room was not cleaned very well....there was a lid to a Pringles can found. I know people have stayed in the room before me, but I do not want to see the evidence of it.
The bed was nice and the sheets were soft. There as an iPOD doc, mini bar and some other munchies. The room included a flat screen TV and a bathroom was an unusually deep bathtub. Meaning, you almost had to dismount to get in and out of the
place, especially if you are on the short side of the vertical spectrum.
The casino was just fine, on the smaller side. There was food options, but not a lot. I liked that this place did not get as busy as the places actually on the strip. This meant
that there was a good chance you could get on a machine when you wanted to.
The fitness center is not huge, but adequate. Make sure that you ask for a towel at the front desk of the fitness center if they do not offer you one. The machines are okay...but all the elipticals are the ones that are on "rollers"...which is okay, but not the best. Still by far a deal breaker.
All and all, I would probably stay here again. The walk to the strip s a bit much but do able. -
Review from S R.
Los Angeles, CA
3/27/2012
Fun hotel from every aspect: Nice rooms, the center bar area, the people watching and the rock n' roll decor. I always enjoy myself at the Hard rock. They have the new HRH rooms but I still like the old ones due to the large doors that open to the pool area and your able to hang out in your room and look down.
Only downfall about this place is the location, kind of a hassle to get to and from the strip. About an $8.00 cab ride to the strip. -
Review from Molly S.
Boston, MA
5/6/2012
I stayed in the new HRH Tower for three nights from 4/24/12 - 4/27/12 and I must say the room I was initially put in was not what I booked, but they were kind enough to switch my room the next morning. The room was ok, spacious and modern, but my biggest gripe is that they have a minibar, but no refrigerator or microwave...WHAT IS UP WITH THAT!!?? I had left over food and it had to go to waste because there was no place to cool it or reheat it, huge bummer. Aside from that, this really isn't a bad place to stay if you plan on being out of the room.
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Review from Jeziell B.
San Jose, CA
4/22/2012 1 Check-in Here
Just came back from 2 nights in Vegas for my Bachelorette party and stayed here!
couple of notes:
- I wanted to take the bedding home, it was amazing! I seriously was about to leave all my clothes there and stuff the duvet in my luggage.
- We stayed in the Paradise Tower. It was nice and modern, but the decor was kinda dark, it was hard to do makeup with the full length mirrors (something important when 4 girls are staying in one room!) One thing though was that our room overlooked the pool and the music was really loud during the day so that was kinda meh. We were playing our own music, so it was like whatever, but just might be something to know.
- The pool is awesome. We went to the pool the day before Rehab officially opened and it was fun to hear all the music and their watermelon mojito was so yummy! Water was coldddd though, but I was able to get my dark tan on.
- It is a bit off the strip, but I didn't mind. I've been to Vegas enough times to not need to explore the strip so much.
- They were really accommodating and was able to find 2 rooms that was adjoining for my group of girls.
- I gambled $20 at roulette and lost. I wish the big baller that came to the table with $1k sharsies with me. lol Pay to play people. Pay to play.
- Also enjoyed the Spa Services there: http://www.yelp.com/bi...
- HH at Pink Taco: http://www.yelp.com/bi...
- Also, never had to wait too long for a taxi.
Overall I enjoyed my couple days there. Thanks Hard Rock, you will always have a special place in my heart. -
Review from Mariella B.
Gaithersburg, MD
2/24/2012 9 photos
I went here one time for the Bud Light Pool Party in 2011 and I may have really enjoyed my stay because of the all inclusive drinks, food, and stay. But I had a fabulous time, the staff were awesome and the pools are great. I think if I didn't have to leave I could have spent my whole vacation at the restaurant with concert venue, restaurants, pools, casino, Vanity night club, and bars.
The rooms are gorgeous with the lay out, decor, and bathroom set up. Our room was on the pool side so waking up to music blasting at the pool can be an annoyance for people who are sensitive to noise early in the morning/afternoon.
There is also a Starbucks for guests who need their morning caffeine fix.
Be careful not to touch anything in the mini bar even to pick up and examine because they are sensitive and will charge automatically. I only noticed when I was playing with the tv and saw I could view our statement and noticed that we were charged when my friend one drunken night decided to pull everything out of the fridge to put her Mr. Lucky's left overs. REMINDER: DON'T LET FRIENDS GET DRUNK AND PULL EVERYTHING OUT OF THE MINI BAR TO STORE HER LEFT OVERS!!!
This hotel is not on the strip but a cab drive way, the hotel is great to stay at but if you want to be in walking distance of the strip stay somewhere else. -
Review from Noel M.
2/19/2012 7 Check-ins Here
Woot, woot! I snagged a Groupon deal for my birthday weekend celebration. Thankfully, the rooms were large enough to accommodate three girls quite comfortably. The amenities were lacking though; no robes or coffee in the rooms. We couldn't get our tissue box replaced and they didn't take the dirty dishes from the room. Basically, it seemed as though room service only made the bed each day.
The gaming floor offers a decent variety of slots, tables and great music. I appreciate the rocker clientele and the lack of kids. In the wee hours of the morning I even got to play slots two machines down from Tommy Lee. The drink service on the floor is a little rare but once you cozy up to the bar, the bartenders keep the convo going.
Each night we were given free entry into Vanity, which was a decent place. Plus, once the concierge discovered it was my birthday weekend he hooked it up! A pile of free drink tickets and even a coupon redeemable for a bottle.
It's about a $7 cab ride to the strip but well worth the stay away from the throngs of people. -
Review from Jason J.
2/18/2012 1 Check-in Here
We came here recently to the Joint to see the Crue, and didn't actually stay here, so this isn't a review of staying here at the hotel.
HRH is a smaller hotel that's a little ways off of the Strip itself. We fully expected to wait for over an hour after the show to get a cab (with the massive wall of people), but our cabbie on the way in told us to go out thru the side entrance into the garage and there wouldn't be a line. He was totally right!
The casino floor was amazing and was truly a trip going around viewing all the rock memorabilia and the cars and motorcycles. Not to mention all the side shows walking around the floor. It was truly a great place to go around and people-watch.
We definitely wouldn't mind coming back to a show here and ever staying here!Listed in: Yelp 2012 100 Challenge!, Vegas Hotels
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Review from Jayson N.
2/13/2012 3 Check-ins Here
Hard Rock Hotel has some of the best beds i've ever slept in. I stayed at the hardrock in chicago prior my most recent vegas trip and i remember the beds being the highlight, so i knew the beds were gonna be AMAZEBALLS. Sure enough, these beds are pure heaven! It's like sleeping on fluffy clouds of marshmellowy softness. You lay down, sink in and just wanna stay in bed ALL DAY..
But this is vegas, you don't come to stay in the room, you come to gamble, drink, party, shop and more.. This is why i can only give the hard rock a 3 star rating.. I love the hotel, its chic, clean and the rooms are sick, but there is just nothing around it. You really need a taxi or a car to get to anywhere that isn't the hard rock.
The casino is decent, however I don't recall seeing a poker room and that is a major draw back for me since i am a POKER fanatic!
The restaurants are decent, the night life seemed a little dead when we passed by, however i cannot speak for pool season as i hear it is amazing..
Bottom line is that there is good value here if you are looking for a nice room with some of the best beds you will ever sleep on. If you are looking to cruise las vegas boulevard without having to cab it everywhere or drive everywhere then you may want to stay at a casino on the strip....
**PS the showers in the room are SUUUUPER DOPE!Listed in: Viva Las Jayson!
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Review from Katie T.
Garden Grove, CA
4/26/2012 1 Check-in Here
I actually like Hard Rock more than I thought. Love the casual young hip rocking environment!!! Everybody seems so chill not fancy like other high end resorts..... I love the dark and grey rooms with wall papers. Bed was comfortable and we got a nice view. Did not the the resort fees. Seem a little hidden.... Minus 1 star.
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Review from Kim A.
2/13/2012 1 Check-in Here
I wasn't a big fan of the hotel. My husband and I just had a long weekend getaway to Las Vegas and we decided to stay at the Hard Rock Hotel because it looked pretty updated and trendy online and the price seemed decent. While I did really enjoy the room decor and super-comfy bed, my experience over all wasn't so great.
The hotel lobby and casino was one of the smokiest of all the hotels we visited while in Las Vegas. Once you walked far enough past the casino for the cigarette smoke to dissipate, we were hit with the constant smell of what reminded me of someone scorching leftovers in a toaster oven. The smell was present our entire stay and even visited us on all the way on the 7th floor.
Although I enjoyed melting into the down-filled bed, the room was far too dark to even dig through my suitcase. The walk-in shower was big enough for a party, but they were stingy with the towels.
We ordered room service for breakfast one morning. It was mediocre at best, but it set us back $70 for some chewy pancakes and coffee.
Another issue--although a completely personal one that I will nonetheless share with you--is that I didn't feel cool enough to stay at this hotel. Everyone walking around, young and old alike, was wearing head-to-toe black or at least a black band shirt with ripped up jeans. I'm all for however you wanna dress, I just felt like a total "never-been-in-a-band" outsider.
The hotel staff was nice enough, but they definitely weren't going to bend over backwards to help anyone--that may have broken their bad*** character (all decked out in their matching Mötley Crüe shirts I might add). **This is in comparison to being turned around in one of the bigger hotels on the strip where a nice gentleman took the initiative to ask us what we were looking for and gave us directions to our lunch destination.
I think that since the Hard Rock Hotel isn't directly on the strip, it needs to work even harder to take care of its' guests. (Also, seriously--drop the $20 per day fee to use the fitness facilities). -
Review from Maya F.
Los Angeles, CA
3/19/2012
The HRH Tower suites are pretty incredible. The rooms are spacious and the decor is well done and modern. The service was amazing. The employees were all prompt, courteous, helpful and very friendly. Especially Michael at the front desk.
The rock memorabilia and photos everywhere are give the place a fun, unique feel. The casinos aren't as smoke-filled as I expected them to be, based on other reviews. Especially the one nearest to the HRH Tower. The pool areas are beautiful. I went in early spring, so Rehab hadn't started yet, but I'm sure it gets pretty insane when it does.
The room service meal was much better than most hotels'. I was impressed with the quality of steak they served. I also ate at Pink Taco where the food was better than expected. I did some shopping at Love Jones and Affliction. The salesgirls were fantastic. GREAT service!
I spent a day at the Reliquary Spa. It was absolutely beautiful, very clean, well-stocked and comfortable. I had a manicure done at the salon by Michelle. She really did a superior job. The juice bar was really good too. The super fruit smoothie is killer!
I had an extremely pleasant experience at the Hard Rock. The vibe wasn't pretentious. Everyone was laid-back and friendly. The service was impeccable. I would definitely stay here again. -
Review from Angel L.
Los Angeles, CA
2/28/2012
My husband and I were here Feb 24-27 and stood in the HRH tower with a pool view room. Two queen beds were very comfy and I saw that they do change the down comforters daily. The pools were closed (until April?) with the exception of the small relax pool which was crowded on Saturday afternoon. Weather was exceptional for late February, and there were only about 4 kids in the pool. The age group was early 20's to 50, so it was comfortable for us.
I wanted to mention that Hank in Security did an excellent job that afternoon when I asked him to calm this drunk foul-mouthed fool who was upset that the bar wasn't open. I discreetly asked Hank to hang out a bit because he was on the verge of becoming obnoxious. *thank you Hank*
We enjoyed the AYCE tapas at Johnny Small's, but the sign is misleading when it advertises that sushi is included. (an old sign, apparently) but we enjoyed the lettuce cups with shrimp, and we ordered two of the tender short ribs. This is a great place overall, an excellent value, and you save $10 with the Rockstar club card you can get just to the right of the Registration desk.
The breakfast at Lucky's was ovepriced and not all that, so we won't return there.
This was our first time at the hotel and we will definitely return! -
Review from Jessica J.
Aurora, CO
We didn't stay, but the hubby played blackjack and we wandered. I loved the atmosphere! I never like watching the hubby play (and I don't gamble) so usually being stuck at a table is like watching paint dry, but not at the Hard Rock. It is perfect for people watching! Stripper poles, huge TVs in the sports betting area, memorabilia, and generally crazy Vegas people. We were there for the Crue show so they had a rocker on stilts, a scantily clad chicky on stilts and a demented clown walking around entertaining.
The place is small (compared to some of the behemoths on the strip), but that is nice. It is easy to find the restaurants, easy to get to the joint and makes it a nice walk to check out all the music memorabilia. I loved it, I would even consider staying here, it had a great vibe!
Tip: Go out the side door to catch a cab after a show or if the front taxi line is a mile long, the cabbies drop off there and will just pick you up and you will be on your way!Listed in: Yelp 100: 2012
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Review from P snacks A.
Los Gatos, CA
4/28/2012
Nice room, room service awesome,pool party is garbage and has ruined the hotel.the pool staff is lazy and no where to be found. The quality of the hotel is not like the place i remember. Be coming here 20 years and i am saying goodbye for good. Step it up and be the old fun hardrock and may be i will come back. I would not recommend this hotel to play. Everyone wanted a hand out to do something for you. What happen to customer service and making the customer happy? The Paulie d guy is a really bad dj.
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Review from Fred D.
Las Vegas, NV
Was at the pool for atmosphere concert. tho it was a bit packed service was good at bar. After wards did a bit of gambling. great fun place
