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Gemi Hair Products & Phoenicia Styles
Category: Beauty and Spas Cosmetics & Beauty Supply Shopping Cosmetics & Beauty Supply Cosmetics & Beauty Supply [Edit]
1329 Cook StVictoria, BC V8V 4A3
(250) 388-9711
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- By Appointment Only:
- No
- Wheelchair Accessible:
- Yes
3 reviews for Gemi Hair Products & Phoenicia Styles
3 reviews in English
-
Review from christine c.
Victoria, BC
7/23/2011
Gemi offers the best prices on salon products in town. They have pretty much everything you could desire with the exception of Bumble and Bumble.
The service is so incredibly friendly yet natural. I love their system they've got going where after so many purchases you get a free deep condition and head massage. This works out fabulously for me, because the boy also buys his products there and donates his points (?) to me. I went for one of these appointments in January and it was such a treat, especially for being free. But they really do take the time, offer you a complimentary drink from their espresso bar and make sure it's a serene experience. I'm so looking forward to my next freebie at the end of the month.
The exchange policy is fantastic if you want to try a new product and you're not sure if it's right for you. The boy had a new haircut and had to exchange products three different times in order to find the right one. They were totally cool with it.
The hours are great as well. Open Sundays from 11-5! -
Review from Sheryl D.
I don't know what's not to love about this place. It's a fab salon, a hair product warehouse of sorts AND a cafe staffed with super friendly human beings. If getting a barista-made latte while having your tresses conditioned and your scalp massaged isn't worth at least four stars, I don't know what is. I should add that I'm quite a coffee fiend, and the latte served was right up there with some of the best I've had in "proper" coffee shops. They've got the mean looking espresso machines to prove their point. And the more or less standard leaf designs they do with the milk froth on specialty coffee...while in scalp massage heaven...I had to say that again. I have no idea what's up with the two star reviews.
Here's the deal. Get on their loyalty program, spend $250 on hair products (or it might be on all products and services) and get a free deep conditioning treatment as described above. If that seems like a big amount of money, I'm telling you, it's not. If like me, you use and abuse your hair, you WANT to use salon-grade hair products so you're not left with straw for strands when you're 30. It's not all marketing, there's a reason why salon products are a bit pricier. They use better quality ingredients and higher concentrations of the good stuff to make your hair last through your lifetime.
I've been a customer 7 years running and though I live in Vancouver now, I always come back to the island to stock up on hair products. You'll find their prices reasonable and their products come in larger sizes than your usual salon sized products. The staff are super knowledgeable and will walk you through your hair needs IF you need them to. In my experience, they've never followed me around with eagle eyes silently pressuring me to "buy". In my world, when you just want to browse, simply tell the salesperson that and they will leave you alone (exceptions are made for homeless bums milling around Johnson in which case, they will follow you around the store to make sure you do not steal!).
I left there yesterday with the most touchable hair ever and a wicked blow dry. I swear I went in with horse hair and came out with human hair again. I can't imagine how good their other salon services would be! -
Review from lyn a.
Victoria, BC
6/12/2011
I also used to like this store until their customer services deteriorated: I wanted to buy a mascara, which was labelled $17. However, when I wanted to pay for it, the staff realized that the price tag was wrong: the actual price is $25. I understand human error, but they were unapologetic about the error -- why should I pay for their mistake? Their customer service relations suck. Since then, I've bought products at Chatters because Gemi's 'low' prices aren't that much lower. I'd pay more for friendly helpful service.
