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1 review in English

  • Review from Melanie L.

    • 5 friends
    • 40 reviews

    Edmonton, AB

    4.0 star rating
    3/21/2011

    I recently booked flights to Japan (a few days before the earthquake) and got an awesome deal! The staff were friendly and helpful and although the woman I dealt with was brand new, she gave great service and wasn't afraid to ask her more senior co-worker for advice on how to find the best deal possible. Since I'm also buying a rail pass, I asked about options via email and she was prompt in her response.

    My flights are "non-refundable" but considering all that is currently happening in Japan, I asked what my options were and again received quick and helpful responses. I won't be cancelling my trip but it's reassuring to know that if anything worse happens, I'll have recourse.

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