7/6/2010

The staff is very friendly, most are hometown kids, but the place is HUGE.  Be prepared to WAIT A LONG TIME FOR THE ELEVATORS as there are 42 floors.  Also, I head people loosing their minds when they checked in and didn't have a Falls View room......wow....

We were in room 3407 which had a Citi-view....I had called the GMs office to request a larger room since there was 5 of us and they took care of us....this is a GREAT room, lots of space, and it was QUIET.....very nice.

As mentioned, the waits for the elevator are painful.  They do have happy hour, but you will only get your one drink and the wine is horrible....and the area is packed.

We had dinner at the Keg (  ), and they serve breakfast the next morning in the same place.  Again, be prepared to wait for a table if you arrive at the "wrong" time, and the lines for the food are monster long...but all the wait staff were very friendly.

It is a very short walk to the train that takes you right down to the Canadian Horseshoe Falls.

At checkout it was at least a 40 minute wait for the friendly bellman to make it to the room.

Would I stay if I was paying.....probably not....I used my Hilton points.

Total - $33.90*  *valet parking, its $20 to self park

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5/20/2010 1 photo 1 Check-in Here

Great view from the room - among the best views I have seen from any room. Good location to the attractions. Large, comfortable rooms. Excellent showers with hot water - water that actually steams the room.

Cliff at the valet office provided good service and insight to the area. It was really cold, so I didn't use many of the attractions other than taking the incline rail down to the falls.

The hotel provides a TGI Friday that is open 24 hours a day, the Keg and a Starbucks. The managers reception is among the longest I have seen - 3:00-11:00. The snacks are served from 3:00-7:00, but the drinks flow until 11. Each room gets up to 2 alcoholic drinks. Sodas are unlimited.

I would definitely stay here again.

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8/30/2008 7 photos

I expected this hotel to be decent, but was unsatisfied.  We reserved a room with a view of the Horseshoe Falls, but our room was on the far left of the hotel, so our view was altered and a bit obscured.  

Our room rate included a breakfast buffet, but it was possibly the worst breakfast I've ever had.  There were pre-made choices which tasted terrible, and cooked-to-order omelets which were a little better than average.  My family and I seriously feasted only on the omelets and toast.  The breakfast hours were also ridiculous - 9:30 to 11:00 am.  What about the people who wake up early and have breakfast at 5 am?  The hours were very inconvenient.  

When we checked in, the concierge never mentioned about charging $25/extra person per night until the day we received the bill.  There is also no Wi-Fi available - at least not in our room.  Though, there is internet access in the computer room near the lobby with 3 computers (but they block certain websites, such as MySpace).  The walk from the hotel to Niagara Falls is also quite a bit of a distance.  I would not stay here again.

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