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Embassy Suites by Hilton Montreal
Category: Hotels & Travel Hotels & Travel [Edit]
208, Rue Saint-Antoine OuestMontréal, QC H2Y 0A6
(514) 288-8886
16 reviews for Embassy Suites by Hilton Montreal
16 reviews in English
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Review from Margs L.
Toronto, ON
12/7/2011
This hotel is great. Staff was very friendly and helpful. The lobby decor is nice. Very close to Old Montreal and shopping on St. Catherine's. Rooms are amazing with a kitchenette and wonderful bathroom with a jacuzzzzzzzi :) (my favorite). The made to order breakfast and buffet were the best I have had at a hotel. Two free drinks per person in the lobby for happy hour were also not too shabby.
The price was very reasonable too but this could be based on points and how often you stay at Hilton's. The only reason I don't give this a 5 is because the elevator security scanner was not working, my dishwasher was not opening and one day my internet did not work properly for a couple of hours when I really needed it. -
Review from Howard H.
8/21/2011
Perhaps my love of Montreal prevents me from raving about this hotel; It's a perfectly nice example of an Embassy Suites in many respects. I've stayed here several times and have never regretted doing so...it's just that the antiseptic sameness of the place strikes a discordant note to my Montreal expectation matrix.
This Embassy Suites has an interesting duality going on; the rooms are some of the nicest in any of the chain but the breakfast and to some extent the staff, are below the standard I've come to expect. Location is great - gateway to old Montreal and proximity to the Metro. This strikes me as a great base of operations for a family vacation to Montreal as opposed to a business hotel.
The rooms range from spacious to massive. They are well-designed, functional and make excellent use of space. The beds are very comfortable and the housekeeping standard is excellent.
The staff is friendly enough, but somewhat lacking in the helpful department. Not complaint worthy - just enough to notice having to ask a lot of follow up questions.
There is a free breakfast and cocktail reception as is the custom in the chain. Others have provided positive comments but I must respectfully disagree. I found the quality of the food to be sub-standard. Why on earth would you serve a frozen paste bagel when either Fairmount or St. Viateur can supply you with fresh at the same price? Sorry - it had to be said! There is also a decided school cafeteria vibe to the set up.
If you are able to score a room at a bargain price you'll be quite pleased - especially compared to some of the other properties that appear on the "Surprise! You're staying here." bargain hotel sites. -
Review from Michael W.
7/12/2011
Stay here instead of somewhere more expensive. Seriously.
If you are looking for a good home base during a visit to Montreal, the Embassy Suites may be your best option.
The hotel is located across the street from the Metro, with Place d'Armes and the Cathedral of Notre Dame right around the block. Vieux Montreal, with its cobblestone streets and restaurants and shops, is only a short walk away. And the walk is very pleasant (if a bit uphill).
The rooms are clean and well-equipped. Plenty of space to spread out, with comfortable beds and decent kitchenettes. The hotel strikes a good balance: It has the amenities that I appreciate at cheaper or more family-oriented hotels -- such as the refrigerator, kitchen, and sofabed -- while still maintaining the high-level of service and, well, fanciness that I enjoy from a more upscale place.
The service is top-notch. Attentive and friendly, but no so attentive that you feel like you are being watched.
The dining area offers a view of the street that is great for people-watching, including some outdoor cafe-style seating. The complimentary breakfast is crowded and chaotic, but that's how complimentary breakfast is. People on vacation carry two plates with 40 pieces of bacon back to their tables while trying to balance four cups of artificial orange juice in the crooks of their arms. With that said, the food here is better than at other Embassy Suites, and the dining area is a bit roomier, which eases the congestion. Breakfast here was actually pleasant. That's not the case at many other Embassy Suites hotels.
The complimentary drinks (the manager's reception) in the evening is the icing on the cake. It was great to relax with a (free) drink in the dining area after a day walking the sights. It was even better to grab a (free) drink in the dining area while waiting for my wife to get ready for dinner.
If there is one downside, it's that the elevators are overworked. There are too many guests with too few elevators, so the wait to get upstairs or downstairs can be of excess of 5 minutes during the busy times in the late morning or early evening. That's a venial sin considering the good experience and the value that this hotel offers. I would stay here again in a heartbeat; it's a great hotel. -
Review from Helen L.
11/17/2010 4 photos
This hotel is truly the best you can get at an AWESOME price. I actually switched from Intercontinental because the reviews were so much better! I was in Montreal for a conference and when talking to other attendees, everyone said the embassy suites was also the best!
Embassy Suites are, as the name suggests, SUITES! They are HUGE. I walked in and realized the place was bigger than some studio apartments in Boston. Long hallway, and then your very own large kitchen!!! The fridge is TALLER than I am, with 3 shelves for freezer space. There was a sink in the kitchen and a DISHWASHER. I thought that was funny because you don't have a stove, but you have a dishwasher. Ha!! There is a large microwave.
The kitchen is laid out so there are chairs in the island area where the sink is, so it feels very much like hanging out in somebody's home.
There is a desk with a deskchair and a small lamp, a small comfy couch chair, a queen size bed and flat screen TV. The bathroom and closet are also spacious.
I really like the decor of the room as well- above the bed are these paintings that really make the room look like someone's home instead of a hotel room.
The room is clean and the front desk staff is super friendly.
You also get complimentary breakfast!!! AND you get two drink tickets per night during their happy hour night, which is 5:30-7:30pm.
The hotel location is wonderful, right in Old Montreal, next to the convention center. You are steps away from Chinatown and basically close to everything, and the Metro!
My rate was $166 per night for a large suite, prime location, free breakfast and drinks!! How can you beat that??? -
Review from Kristian P.
7/15/2011 1 Check-in Here
Since my ma is an employee of this hotel I got a room on Labor day weekend for 80 bucks really nice hotel. The only negative thing was the free breakfast area, alot of flies the two days my fiance and I stayed there. Location was great in the middle of everything.
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Review from mike t.
8/5/2011
I have never had a nicer room anywhere. This place was amazing-convenient to everything also. Highly recommend a stay here. Great outside patio setup for happy hour and breakfast. Room was incredible with huge fridge, fireplace and tub for 2!!! not a jacuzzi tub for 1 that 2 could squeeze into-but room for 2!! wow.
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Review from Ayanna B.
12/31/2009 1 photo
I was so very happy to find this hotel, I did a little dance once we got in the room.
If you need a relatively inexpensive hotel, in Old Montreal, close to everything, that still holds the modern luxuries that grown folk need... this is the place to go. I guess since it's such a hot vacation location, hotels and B&B's find it easy to charge $160 and higher for a simple room. This place will do you right, with closer to $100/night for an AWESOME room with bubble jet and chromatotherapy tubs, room service, FREE FULL BREAKFAST AND COCKTAIL HOUR, a full kitchenette and parking. They have everything you want. I'm sorry for the all caps a la angry Kanye, BUT THIS PLACE IS SO DAMN FANTASTIC AND REASONABLY PRICED EVERYONE SHOULD KNOW ABOUT IT. I'M ABOUT BLOW UP THE INTERNET WITH GOOD REVIEWS!!!! People are friendly, location if fabulous, price is right, what else do you want? I swear you won't regret staying here. If you do, come at me with your comments. -
Review from Lyssa P.
6/14/2010
Stayed for three nights and this hotel had literally everything we were looking for during our stay in Montreal.
The location was perfect as it's right between downtown and Old Montreal. We did a lot of walking and this was a great spot.
Our room was fantastic, literally no complaints. We enjoyed the free hot breakfast every morning and the staff gave us a lot of free drink tickets for the happy hour each evening.
My only complaint would be that they seemed to be having a lot of problems with the elevators while we were there. Probably just bad timing, but it was a bit annoying to wait 10+ minutes just to get downstairs. -
Review from matt h.
7/11/2011
I loved the three nights me and my wife spent at this Embassy Suites. The room was large and clean, the staff was very friendly, and the location is great. The bed was one of the most comfortable I have ever slept in.
As with all Embassy Suites, you get free breakfast and drinks. But the breakfast here was even better than most, with all the usual items along with croissants and chocolate croissants. The drink reception is also better than other Embassy Suites' because the area in which it is held feels like a real bar, especially if you sit outside. The free drinks are breakfast are really something to consider when deciding on where to stay in Montreal because food and drinks are so expensive in this part of town, you easily save $50 a day by taking advantage of these features.
Finally, there is a Bixi stand right outside the hotel. The Bixi system is awesome (see my review on that), and locations are everywhere, but it is especially nice to be able to rent and return bikes ten steps from the front door of the hotel. -
Review from M P.
Toronto, ON
8/22/2010
The only reason why THIS hotel gets 2 stars: nice spacious rooms and prime location! The rest is terrible and is enough for me to not return unless I hear of significant improvements from Hilton Honors myself as I filed an official complaint against this particular hotel. The problems are not impossible to resolve. In fact with proper hotel management, this hotel has the potential to outperform all the other chains in the area.
What's most frustrating is the service. It appears that not one front desk staff is properly trained. They first messed up with my reservation. I asked for a 2 double beds, they give me a 1 queen. After being passed around the staff like a frigging soccer ball, the matter was finally brought to a manager's attention where I had to reiterate my case over and over until he finally accommodated.
THIS hotel throws in a complimentary breakfast for all guests which is a nice touch, but the restaurant was terribly understaffed. Tables were unclean, dishes were piling up everywhere and utensils were dirty. Needless to say the eating experience was not quite pleasant.
The night prior to leaving town, I called reception to request a late check out. The evening staff rudely told me to call back the next day because it cannot be done. This, in my mind, is someone who either does not want to be bothered or is not properly trained to do his job.
To top it off, my invoice came back with over $50 additional charges. I was not the only guest with billing issues as there were a few people I saw with corrected bills in their hands. When I requested the front desk to amend it, it took a long time to finally get it resolved. During this time, I looked around and it became clear to me that all the problems I encountered throughout my stay at THIS hotel were attributed to extremely poor hotel management. What a shame because its location and prices are one of the best in town, but it's not worth the headache when you're on vacation!!!
I would NOT believe that this type of hotel management is meeting Hilton's high standards. It deserves some investigation and definitely improvement all around.
To be fair, I would return to THIS Embassy Suites if I hear of significant improvements. Otherwise there are many hotels in the area, particularly the Intercontinental and the Westin that are of the same value.
PS: Don't be surprised to find yourself in a suite at any Embassy Suites. It should be expected given the name is Embassy "Suites". The rooms are spacious and overall clean. The huge jet tub was a good feature, just not appealing to me. Who knows if that thing is clean :s .... -
Review from Tyler M.
7/21/2010
This was definitely a nice surprise! I was expecting just a regular hotel, but this was an updated suite! With a kitchen (everything but an oven), a large hall closet, a living room with a pullout couch and complete with an extra office area, a nice bedroom, and a very nice bathroom with a jet tub! The lobby still has a little ways to go before it is the same quality as the rooms themselves, but they are very friendly and offer free wifi in the lobby, plus free drinks & snacks in the restaurant every evening! This is a reasonably priced, yet really nice hotel if you are just looking for somewhere to enjoy after a long day on the town of Montreal!
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Review from Elaine D.
9/1/2011
Although I rarely stay at Embassy Suites, this hotel is making me a fan. The room was HUGE with a jacuzzi tub in the bathroom and a nearly complete kitchen. While in a sort of business area, it is just a few blocks from Old Town. The staff was very knowledgeable and went out of their way to help. Gratis happy hour bar and snacks and cooked-to-order breakfast was very welcome. Would definitely stay there again.
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Review from Peter W.
9/2/2010
We really enjoyed the modern suite with sliding doors, well-equipped kitchen, jacuzzi tub, flat panel TVs, and comfortable bed. Embassy suites are a great deal for space and also the breakfast and manager's special. breakfast was basic with eggs, bacon, fruits, and baked goods - all that you really need to start your day on the right foot. the manager's special was only ok though - the red wine was so-so and there were lots of flies in the lobby - kind of annoying. We would go here again, but maybe skip the manager's special for a local bar at Old Montreal.
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Review from Lindsay C.
5/30/2011
My boyfriend and I stayed in this hotel for our anniversary weekend and I have to say, our suite was pretty much the highlight of our trip to Montreal. We had a two room suite with a kitchen, two flat screen tv's, fireplace, and..my favorite part of all...a personal jacuzzi bath! That, my friends, was a little piece of heaven on earth. I asked for extra shampoo from the concierge and before we knew it, we had a jumbo sized bubble bath for two. The bed was super comfortable and their pay-per-view selection, although pricey, was great-lots of movies that haven't hit the shelves yet. With our suite, we both received two free drink tickets. The drinks were definitely not strong, but since they were free, I can't complain. They also gave out a mini buffet of free food to munch on during the cocktail hour, which was much appreciated. What wasn't appreciated was when our waiter reached over me to grab money that I was planning on leaving him as a tip when we were DONE at the table (mind you this happened before we had even finished our first drink). We also received a free complimentary breakfast the next morning-buffet style but we took it back up to our rooms. Thumbs up on the crispy bacon, thumbs down on the coagulated fake eggs. Overall, for the price and key location, I was pretty damn satisfied.
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Review from Jack W.
8/28/2010 2 Check-ins Here
I stayed for 3 nights this august. The hotel was excellent. The rooms are well-furnished and comfortable. The staff is knowledgeable and friendly. The food in the reastaurant is nothing to write home about but still good. The breakfast was passable for something that you didn't pay for. Just avoid the eggs in the steamer tray and go for the made-to-order line. The city bike rental kiosk is located literally right outside the hotel... like literally less than 5 meters from the front door... that is cheap transportation 24/7... very convienent. All-in-all a great place to stay
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Review from Krystle C.
8/21/2010 1 photo
I stayed at this hotel for 5 nights in April, and was very pleased with my experience. I work for an Embassy Suites in Southern CA, so it was interesting to compare the two and evaluate the level of service they provide. I don't have much to complain about except for the wireless internet, which was "supposedly" complimentary in the lobby. However, I had the most difficult time connecting, so I opted to pay the $10/day to connect in my room. Other than that, the room was beautiful, modern, and cozy. I stayed in the queen studio (non-suite), and it was the perfect amount of space for just me. The kitchen was huge, with a full sized fridge and plenty of cabinets for food storage. There's even a dishwasher, although I didn't utilize it at all- but nice little feature I guess. The bathroom was a little on the small side, but I really liked that the tub had jets- perfect for a relaxing bath on an unexpected snowy day. Full cooked to order breakfast is always a treat at any Embassy, as well as the happy hour in the evening. I would come down at the same time same place, every evening, and mix and mingle with other guests (mostly business travelers). Staff was very helpful with directions/ attractions, and provided me with excellent transportation throughout my stay. If you get a chance, ask for the driver Belo. He is very kind and knowledgeable about Montreal and won't overcharge you like some other taxi drivers. Location is great too- just around the corner from Notre Dame, the port, and the metro station. Overall, wonderful stay at Embassy Suites in Montreal!
