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Ella Minnow Children's Bookstore
Category: Shopping Books, Mags, Music and Video Bookstores Bookstores [Edit]
1915 Queen St EToronto, ON M4L 1H3
Neighbourhood: The Beach
(416) 698-2665
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
2 reviews for Ella Minnow Children's Bookstore
2 reviews in English
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Review from Melissa T.
Toronto, ON
7/3/2011
Great little bookstore with huge selection for boys! Store owner is not too friendly but if you go in when Evelyn is working, the service is excellent.
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Review from Evangeline P.
Toronto, ON
7/5/2011
This rating is generous, because zero stars is not an option.
On 3 separate occasions I walked into this store to search for books to give as gifts and for my own child. No sooner than I walked in, I walked out!
Based on the previous review's comment, I'll assume the owner was working..I'm sorry, but if you own a business in a family oriented community like the Beaches, it is not acceptable to have little to no customer service skills! If in fact the person I encountered was the owner, shame on you for being a terrible example to your staff. Your staff should not be better at service than you.
The first time I walked into this store, I waited about 15 minutes, during which time I made eye contact with the person working, as well as friendly gestures indicating I needed assistance, and she looked me right in the face, and did nothing, no offer for assistance, nothing. So I finally asked for some help, and I got a mere 'take a look over there' with a wave of the hand as if to say 'stop bothering me'.
The other two times, I wasn't even acknowledged and both times, I was the only customer in the store.
I'm a huge supporter of local small business and supporting the Beach BIA, but 3 strikes and forget it. Never again, nor will I recommend this place to any of my neighbours in the area.
