- Restaurants |
- Nightlife |
- Shopping |
- Coffee & Tea |
- All
Crowfoot Village Honda
Categories: Automotive Auto Repair Automotive Car Dealers Auto Repair, Car Dealers [Edit]
155 Crowfoot Way NWCalgary, AB T3G 3P7
(403) 239-3900
4 reviews for Crowfoot Village Honda
4 reviews in English
-
Review from Leigh A.
Calgary, AB
8/8/2011
Having had a horrible experience at CMP Auto, I was definitely fearful of dealing with another dealership - any dealership. But - I needed a reliable vehicle and took the dangerous plunge by driving into Crowfoot Village Honda. Lucky me, I was met at the door by a very nice man named Lee Gogel. He was kind, pleasant, truthful, down-to-earth and respectful. When I wanted to take one of the used vehicles elsewhere for a pre-purchase appraisal - no problem.
Lee has a whole slew of "Thank You" cards lined up by his desk and yes, I know what you're thinking - and no, he did not send them to himself. When I had questions after I bought a vehicle, he actually called me back!! Wow! I guess after CMP, I set the bar pretty low but I really was very pleased with how I was treated at Crowfoot Village Honda by Lee. Wes Simpson took care of the financing part, sharing his veggies with me while he set up the loan. They are both terrifically nice and when I need another car, that is who I'll check out. They make a great team. -
Review from Geoff B.
Strathmore, AB
2/14/2012
With my current car now over 300,000 km and blowing blue smoke, I decided it was time for a new one. Since I had good luck with my Civic up until about 5 days ago, I decided to stick with a good thing. I searched online and found a two year old Civic EX-L that fit the bill perfectly: it had under 10,000 km, it had one previous owner, it was a nice colour, and it was one of the top trims (which means it came with most of the amenities that I probably couldn't afford if I bought new, which I convinced myself I would never do). I phoned the dealership and set up an appointment for a test drive on Monday. This was Saturday morning.
On Monday, I got a voicemail from another salesman (we'll call him "Joe") that said the car I wanted was sold, but that there was another one there that was available. I looked up the stock number, and it was black (which I didn't want) and had 15,000 additional km on it. Oh, and it was a "bargain" at $600 more!
I emailed the original salesman and told him since the car sold, I wouldn't be coming in for a test drive (it's just under an hour from my house to the dealership). He phoned me about an hour later and nonchalantly told me that he had sold the car on Saturday night, but not to worry because there was an "identical" one there for me. I told him no, it wasn't identical. I didn't want black and it had way more kilometers on it. He said he would keep his eye out and if something came in he would call me.
I don't care that he sold the car when I had an appointment to test it (and unless it stunk like a teenager's feet smothered with unrefrigerated Brie, I had every intention of buying it), because that's just business. What I care about is that this guy was knowingly pulling a bait-and-switch on me. He knew -- for three days -- that this car was unavailable for me, but never told me so I would still come in. I don't appreciate being swindled or lead on.
Remember the voicemail from "Joe"? He apologized that the car was still showing as available on the web site, and that it was only there because it sold "late Saturday night". It is now "late Monday night" and the car is still listed on their site as available. Classy. (Edit on 2/15/2012: It's now Wednesday night, and the car is still showing as available on the Crowfoot Village Honda web site.)
I have since taken my business to Mazda, where I bought a brand new car because of the fuel economy on the 2012 engine (with the amount I drive, the fuel savings will easily offset the savings I would have obtained from a car that had depreciated 2-3 years).
Well played, Honda!Listed in: Dont waste your time!
-
Review from David H.
Calgary, AB
1/17/2010
The reality is most people don't live within 15 minutes from work, buses are generally not convenient and the C-Train is excellent if you live very close to a station. Most people need a car. So with all the 'competition' one would think there would be just that - 'competition.' The reality is prices on cars are similar by class and inflated (with the Canadian dollar almost at par with the US - car prices in Canada are still significantly overpriced). The cost for parts and service are, from the big picture view, similar. Service is similar. Time is money and the more orders you can pump through the more revenue and the more profit.
What suffers?
(1) Quality - If you think cars are better built these days, you haven't been around long enough or you have very deep pockets.
(2) Simplicity - Why are cars so complicated? As a result, costs are higher, repairs are hgiher. Just ask Toyota about their recent recalls.
(3) Creativity (put a new part in; it is faster and the dealer increases profit),
(4) Relationships (no time to get to know you and your needs),
(5) Communication (little time to properly explain things and answer your questions correctly and with detail)
(6) Your Wallet (you pay more for parts, service, staffing, cleaners, detailers, the fireplace in the waiting room, etc.
What do you get?
(1) An expensive automobile
(2) Expensive maintenance schedules
(3) Over-priced parts and service
(4) Sometimes faster service.
(5) A nice wating area with fireplace, newspapers, coffee and, in some locations, free wi-fi.
In my case, my block heater cord snapped in the very cold weather. The options could include putting a new plug on the end of the cord or replace the entire cord. Guess what the dealer would do in this scenario? You are right - replace the cord. Guess the cost? No, you are incorrect. $99 (that's with tax). So much for the green solution.
It amazes me how large car companies in the US had to restructure and declare bankruptcy given the above. Someone was certainly sleeping at the wheel.
In our North American society most people still need cars. Perhaps in time true competition will emerge, car prices will reflect the true cost + reasonable profit margins, the workers who make and service cars will be well educated, paid well and have proper benefits; people will be able to order the car they want without all the annoying overpriced extras, parts will be of sufficient quality to last longer at a reasonable cost, car manufacturers and service providers will strike a balance between being people-friendly and profit-friendly and the entire culture will have shifted. Here's wishing. I have been calling for change in the industry for 20 years. Unfortunately, we almost all need a vehicle. This urgency keeps the car industry from being innovative, consumer friendly and truly competitive. They know you will show up at their door at some point. It is high time for change in the industry -
Review from George D.
Calgary, AB
3/31/2010
10/23/2009 First to Review (transferred)
Village Honda repair services and customer relations are pretty darn good. They fix your car properly the FIRST TIME.
I've been using them for 8 years now and I've learned they are completely committed to pleasing their customers. Automotive servicing is not an easy business but Village Honda has the right attitude and approach. They keep improving their operations, adding little touches to make sure customers are happy and things are done efficiently and cheerfully, etc. And, surprisingly, for most Honda mechanical repairs, their work is NOT EXPENSIVE compared to independent shops. I shop around for major work so I have learned. For example, a 24,000 km interval transmission flush at Village Honda is less than half the price of the same service at a transmission specialty shop. I found the same for disk brake replacement service. I think the biggest reason for this is they don't do anything unless it's absolutely necessary per Honda Canada service guidelines. So, if you own a Honda and live in Northwest Calgary, you're in luck.
Update: March 31, 2010 There seems to be two Crowfoot Village Honda's in YELP. This is a review of the location in Crowfoot village, not the south location.
