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Coast Capital Savings and Credit Union
Category: Financial Services Banks & Credit Unions Banks & Credit Unions [Edit]
445 W BroadwayVancouver, BC V5Y 4A8
Neighbourhood: Mount Pleasant
(604) 517-7000
2 reviews for Coast Capital Savings and Credit Union
2 reviews in English
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Review from Tabatha Anne Y.
Richmond, BC
4/21/2011
I had this weird idea that banks were uptight, impersonal and downright awful to deal with. This Coast Capital location proved me wrong, especially the staff members Ryan and Cindy!
It all started out a few weeks ago when I needed some financial advice. Ryan sat down with me and gave me a total boost of confidence I wasn't expecting!
I had a follow up with Ryan a week or so later and we had a similar chat. Basically just pep talks, because all I really needed was a boost in my financial confidence. He suggested I meet with his boss, Cindy, who was just as kind and professional. She also gave me some great advice and I left all 3 appointments feeling much better than when I went in.
In addition to these 2 specific staff members, this particular branch is always great. All the bank tellers are friendly, quick and prompt and the ATM has never given me any troubles. -
Review from Kristyna V.
Vancouver, BC
9/22/2011
Worst customer service ever!
My Bankcard has been "compromised" twice now, both times they cancelled my card with NO courtesy email or phone call, leaving me to find out my card was deactivated in a grocery store after all my groceries had been rang through.
Called the bank and they said I would need to go to the nearest CC ATM and reset my password by entering my old password - as if someone who STOLE my card and password couldn't do exactly the same thing!!
I went to the nearest branch, told them what happened and was given the advice to always use a credit card as it was more secure process and this mess was less likely to happen. Requested a new card with chip and was told one had been sent in JUNE!
Explained I never received it and was told this had happened to a lot of people due to the postal strike. Teller cancelled the "lost" card in the system and I asked for a new one to be sent, only to be told that this was not possible without handing over my existing card first.
I said "but you mailed the first one..." and was told that was a "corporate initiative" and could not be done again !?!!!
My options were to go without a card until the new card arrived - so no access to my money, to get a chip card right then which would have a different number and would not have my name on it or (and this is my favorite) I could wait for my existing card to expire at which point I would be sent a new card - MY CARD EXPIRES IN 2015!!!!
After giving up on getting a new card the teller gave me incorrect instructions to reset the password (told me to go to the atm (wait in line AGAIN) use the last 4 digits on card) had to wait in line for the teller AGAIN only to have him look at me like a moron, walk me to the ATM and run through the process - surprise it didn't work for him either. Had to call in a 2nd person who explained I needed to enter my old password in order to reset the new password.
It finally worked but when I came home to find out my password for online banking had now been de-activated. This AFTER I had asked specifically if this would happen and had been reassured that it wouldn't!!
My online banking worked perfectly fine before going to the bank AND was working after my card had been compromised because I checked the balance while I was at the grocery store.
This is outrageously poor customer service and an incredible waste of my time. Not once did I get an apology.
