ClearView Plumbing & Heating

From Reviewers You're Following

Reviews from Your Friends

3 reviews in English

• ClearView Plumbing & Heating

  Review from Steve M.

  

  • Elite '12
  • 79 friends
  • 182 reviews

  • Steve M.

  Houston, TX

  USA

  

  4/17/2011

  Just recently, I came home to discover that my basement was flooded and that one of the water pipes in my home had burst.  I called around to several plumbers and the Clearview was the first company that was able to have an emergency crew at my home within 2 hours.
  
  These guys did a great job,  they came in and accessed the situation and provided my with a guaranteed fixed price estimate of what it would cost to fix the situation.
  
  Their plumbers were very friendly and professional, they explained the situation and provided me with different options.  They were very neat and tidy in that they had drop clothes that they laid out around the work area and they wore shoe covers to prevent tracking of dirt through the home.
  
  Unfortunately, it was an emergency situation and I didn't have enough time to get several quotes and compare their prices to other companies.  After the fact, I did research on the internet at other reviews, and discovered that they are higher priced.  As well, I was talking to my parents that had replaced their Hot Water Tank a few months earlier, and the price they paid was about 40% cheaper than what I paid to get my Hot Water Tank replaced.  I guess this is one of the ways that they can afford to offer fixed price guarantees on their estimates.  
  
  Overall,  I would definitely recommend Clearview Plumbing to handle any plumbing situation that you may have.  They may be a little more expensive that some of the other companies out there,  but you will feel much better knowing that you have someone fixing your problem that knows what they are doing,

  Was this review …?

  • Useful (3)
  • Funny  
  • Cool (1)

  • Bookmark  
  • Send to a Friend
  • Link to This Review

  Comment from Kyle L. of ClearView Plumbing & Heating 2/1/2012    « Hide

  

  Thanks for the comment! We may be priced higher than some,… More »

  Thanks for the comment! We may be priced higher than some, but lower than others! The difference is that our prices, our repairs, and our quality is guaranteed 10 times out of 10 - something a lot of the "Other Guys" (especially the smaller, lower priced companies) cannot compare with.
  
  I'm glad we were able to help you and you hit the nail on the head with your final comment - just how much money is Peace of Mind worth!

  Flag this comment
• ClearView Plumbing & Heating

  Review from Lauren H.

  

  • Elite '12
  • 10 friends
  • 68 reviews

  • Lauren H.

  Calgary, AB

  

  12/29/2011

  We had a stubborn kitchen sink clog that even the handy man of the house was having a hard time with. So we called ClearView and set up an appointment for the next day.  They gave us a pretty big window of when the plumber would be by (11-4). Not the most convenient but my partner had the day off so it was okay.
  
  The plumber ended up arriving at 11 which was nice (no waiting around!). It kind of went downhill from there. While he was assessing the situation (still hadn't figured out the problem) he started to try to sell some kind of Plumbing Club they have to my boyfriend-not sure what it is but if we are going to enrol in a loyalty program of some sort you might want to make us loyal, happy customers first. We explained everything we had done to unclog the drain and the plumber announced with certainty that the clog was further down the pipes a few feet, behind our fridge. He quoted $500 to remove and replace all the pipe from the sink, throughout the kitchen.
  
  My boyfriend decided that he could remove the bad section (rather than all the pipe) himself and replace it so he let the plumber know thanks but no thanks. The plumber again tried to sell the loyalty program? We paid him his "just for showing up" fee ($60) thinking that would make him leave and he kept talking, about the club, about plumbing, about everything he felt like chatting about. It was a little awkward.
  
  In the end, the issue with our sink wasn't even where the plumber thought it was and we would have spend $500 right before Christmas on new plumbing we didn't need and would have still had the clog.

  Was this review …?

  • Useful (4)
  • Funny  
  • Cool  

  • Bookmark  
  • Send to a Friend
  • Link to This Review

  Comment from Kyle L. of ClearView Plumbing & Heating 2/1/2012    « Hide

  

  I'm sorry to hear about your experience - I just wanted to… More »

  I'm sorry to hear about your experience - I just wanted to take a moment to clear up our Planned Service Program. It's less of a "loyalty" program, more a pre-scheduled maintenance program with a few perks like no Travel and Dispatch (what you called a "Show-Up") Fees during business hours, 15% off any work you have done with us, a prescheduled maintenance for either your hot water tank or furnace.
  
  Either way, I hope you didn't feel like that was your only option, we like to inform our customers of this because with the 15% discount, it often pays for itself an MORE - we just want to save you money, even if it's at a cut to our profit. Our customer satisfaction is our number one priority and we hate to see them miss out on a great deal!
  
  Again, much like the the other negative review on here, this customer didn't actually have the work done, so it's hard to say our plumber "would have" fixed the wrong thing - it doesn't work that way with us. We would have done the work and if you still experienced issues (we do tests on our work before leaving the job site) it would have been re-examined and repaired using whatever methods it took, for no additional cost.
  
  It's awful difficult to review hypothetical situations, especially when no work was even done, but I have no doubt that if you gave us a call we'd be able to find a way to make you a satisfied customer again, whatever it took.
  
  Thanks again

  Flag this comment
• ClearView Plumbing & Heating

  Review from Jenny P.

  

  •  
  • 0 friends
  • 1 review

  • Jenny P.

  Medicine Hat, AB

  

  Updated - 2/2/2012

  Hi Kyle
  Actually that is not the case. My friend installed the switch board just fine, and then I had an experienced person come out and do another diagnostic to tell me it was actually the motor, which we thought even with out your EXPERTISE! He was nice enough to fix it for us for free, and get us the part at cost for $400 because he felt bad for us. So I spent $300 on that switch board that was not needed and I spent $170 to have you guys come out and diagnose it. I'm not sure exactly what I paid you for regardless of who fixed it? If you are willing to refund my $170 I would be more then happy to write a comment that paints a better picture of Clearview; however since I just got heat today and have not had any since the Monday before last, and now I am out $470 I didn't need to spend and didn't have to spend because of Clearview's diagnosis. I am obviously a very un-happy costumer!

  Was this review …?

  • Useful  
  • Funny  
  • Cool  

  1 Previous Review: Show all »

  • 
    1/27/2012

    We had some issues with our furnace. We knew a few friends that knew a bit about them so before we… Read more »

  • Bookmark  
  • Send to a Friend
  • Link to This Review

  Comment from Kyle L. of ClearView Plumbing & Heating 2/1/2012    « Hide

  

  I do apologize for your experience - there's nothing worse… More »

  I do apologize for your experience - there's nothing worse than trying to have one party diagnose and another party work with the diagnostic, for a very good reason: when trying to save a few bucks by having friends install parts for you (I do hope that friend was a licensed HVAC technician, or there could be larger issues on hand) is that there is no accountabiliity - if you had us do the work and there was an additional part required or if it was a misdiagnosis, you wouldn't have paid for the inital repair that didn't fix the problem. We guarantee our prices, guarantee our work, and guarantee our service. In other words, if our repair doesn't fix the problem, you don't pay it. It should also be noted that we only charge the diagnostic fee for situations like this: when the customer essentially just wants us to come out and do a quick diagnosis so their cheap option can install the part. When we are allowed to DO the work, we apply the diagnostic fee 100% towards the work to be done, meaning it isn't factored into the final bill.
  
  Again, I'm sorry you've had this experience - we hear all the time about handymen that don't end up fixing the problem and the customer having to wait weeks at a time without heat - we're ALWAYS getting called in to repair the "cheap option" that customers often pick. This concern, based on a job that we didn't even get the opportunity to do, speaks more like a cautionary tale of having cheap handyman services or having friends install the parts: had it been us, if we had made a misdiagnosis, the customer certainly wouldn't have paid a penny for those repairs. Likewise, we would have been able to get the customer heat quicker than a week later as well!
  
  Give us a call if you'd ever like a professional out there, we'd be more than happy to provide some free estimates or diagnoses if you'd have us do the work, perhaps even at a discounted price due to your unsatisfied review!
  
  Best of luck!
  403.216.8439

  Flag this comment