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Citrus-O Carpet Care
Category: Local Services Carpet Cleaning Carpet Cleaning [Edit]
12049 86 AveSurrey, BC V3W 7X5
Serving Surrey and surrounding area
(855) 248-7875
- Hours:
Mon-Sun 8 am - 6 pm
- Accepts Credit Cards:
- Yes
2 reviews for Citrus-O Carpet Care
2 reviews in English
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Review from D K.
Coquitlam, BC
1/8/2011
My neighbour has used this company a number of times and she said that the carpets and house smell great after the carpets have been cleaned and she's right!
Actually, I have no complaints about the quality of work as the carpets were cleaned thoroughly and the house did smell great for 48 hours or so. My problem was the sales pitch at the end and when we refused further products, services and such other than a high traffic area to be scotch guarded, the guy performing the cleaning (and sales pitch) got down right rude and obnoxious. I paid for the service, he did the one area of scotch guarding and essentially slammed out of our house.
If I were to guess, the technician makes more commission if he sells more services? All I know is that I was given a quote and told nothing about the fact that my husband and I would be pressured to buy additional treatments when the guy was done doing what he was hired to do.
So, Citrus-o, you lost me as a customer and will not refer anyone. I would rate lower just because the guy was a total ass at the end but he did do a good job. -
Review from Keira-Anne M.
Vancouver, BC
Updated - 10/31/2011
If I had the option to give Citrus-O zero stars, I would.
As stated in my initial Yelp review, I was supremely disappointed with the horrible job they did *and* with the added charges after being quoted a flat rate with "no hidden fees," so I e-mailed the company to express my disappointment.
For the last month I've been engaged in a series of back-and-forth e-mails, constantly being promised that I'll receive a partial refund and being offer profuse apologies for the the misrepresentation and delay with the refund.
To make a long story short, each promise of a refund was later met with essentially a "sorry - maybe we can get it to you this way" response. After it was suggested that I either receive a cheque, take the time to meet with the franchisee (to whom the job was farmed out) or to re-provide my Visa number via e-mail - none of which panned out - I put my foot down.
For weeks the company was "passing the buck" in terms of responsibility, eventually stating that my "issue was between the customer and the technician" and that Citrus-O would not be making a further effort to resolve the matter.
I'm usually a very forgiving customer - especially when it's simply misinformation at the root of the problem. However, when all is said and done, this issue is about principle and a company's integrity and not about a $40 refund. After Citrus-O's final e-mail, I promptly reported the company to the Better Business Bureau.
Consider yourselves warned...1 Previous Review: Show all »
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9/28/2011
After debating between Citrus-O and another carpet cleaning company, I picked Citrus-O based on… Read more »
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Specialties
Carpet Cleaning, Expert Spot Removal, Pet Odour Removal, Upholstery Cleaning, Furnace & Duct Servicing, Tile & Grout Cleaning, Vehicle Interiors, Matress Cleaning, Leather Cleaning
History
Established in 1982
Citruso has its roots firmly entrenched in carpet and upholstery cleaning, technical innovation and excellent customer service.
In 1982 Mark Filiatrault, a Vancouver based entrepreneur with a passion for sales and customer service founded High Quality Carpet Cleaning. His dream was to establish High Quality as the best carpet & upholstery cleaning service provider in Canada through excellent workmanship and complete customer satisfaction.
Determined to make his dream a reality Mark and his wife Beccy worked tirelessly to get High Quality on its feet. With it's repeat and referral business High Quality grew its customer base throughout the Lower Mainland. By 2003, High Quality had become Citrus-O, and Mark's company employed over 20 technicians and regularly had 16 units servicing a customer base of well over 35,000, cleaning over 1,500 homes and businesses per month.
Mark's philosophy; "Our number one asset is our customer and their satisfaction is our goal".
