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Christienne Fallsview Spa
Categories: Beauty and Spas Day Spas Beauty and Spas Massage Day Spas, Massage [Edit]
Sheraton on the Falls Hotel5875 Falls Ave, 14th Fl
Niagara Falls, ON L2G 7T5
(905) 374-4445
One review for Christienne Fallsview Spa
1 review in English
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Review from Linda M.
Toronto, ON
1/4/2012
I stayed at Sheraton on the Falls Hotel & wanted to spend the day with my girlfriends at the spa. On the 14th floor is this Spa, however, they are a separate company & definitely do not operate the way the hotel does. I went for a massage, a body treatment scrub, manicure, pedicure & so did my friends.
The Spa is poorly ran & very unprofessional. It's a very small space with 1 available shower (with dirty shower heads & tiled floor filled with grime), they are late to start your appointment & don't compensate for lost time. If you are going for a 1 hour massage, you will only actually get a 35 minute massage even though you paid for the full hour. They don't offer water, or tea or coffee, although they had the machines on a counter, they weren't plugged in or turned on.
The Director Kimberley was extremely unprofessional. She said to her staff in front of 5 clients in the waiting room "housekeeping hasn't been here in 2 weeks but ladies [staff] it's your job to clean the area once you are finished with it, if you didn't know that now you do". Everyone in the room looked disgusted & freaked out. Kimberley then offered tea to one of the ladies, and then disappeared & the lady never got her tea. Throughout the entire experience I could hear Kimberley yelling at staff & being overall a negative and aggressive energy when I'm trying to relax. The massage was OK - they massage therapist talked during most of my massage which wasn't relaxing and turned on the bright lights because she couldnt see what she was doing which was ridiculous. I asked my friends how their massages were & they all said the exact same thing, we all left pretty unhappy. 2 other ladies who were leaving seemed frustrated & 1 wanted her money back.
Overall, unprofessional, not clean, no accommodations, you pay for 1 hour & get only 35 minutes. A total rip off. Don't bother giving this place money, you will leave upset.
