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4 reviews for Carbon Computing
4 reviews in English
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Review from Benjamin G.
Toronto, ON
4/16/2009
I haven't actually been to Carbon in a while. It's been at least a year since my last visit. In the computer world this could be a life time. If you are interested, I can tell you why I haven't been to carbon in while.
Carbon used to be my go-to store for Mac products and advice. However since the Apple store opened in the Eaton Center, it has quickly became my new fav (plus it's a lot closer). Since then I haven't had much reason to back to Carbon. That being said, I was pleased with my Carbon on my last visit. The staff seems to know their stuff and are always friendly. In a way I miss visiting Carbon, but my love for the Mac store seems to keep me happy. To be honest, beyond offering Mac products, there is no reason to keep me at Carbon.
Pros:
Friendly Staff
Independent(?)
Cool look / design
Knowledgeable problem solvers
Tech department
Cons:
Limited products
You have to actively ask staff for help
Friendly staff.. but not as friendly as the uber helpful Apple staff
Longer waits for repair or upgrades -
Review from sarah l.
7/28/2011 1 Check-in Here
I have shopped here a few times and tried unsuccessfully to shop here a few times. If there was another store that sold Apple products that was even remotely close to my house, I would probably never shop here again. They don't really carry any unique products you can't find elsewhere, their prices are the same as everyone else's and the customer service is not amazing/borderline poor. They are also out of stock on the item I want between 40% and 50% of the time.
The good:
- conveniently located
- spacious, well organized retail floor
- Apple retailer
- sells Apple items at standard MSRPs, some accessories are less expensive here
- extensive repair department with good word of mouth from the locals
- good hours
The bad:
- retail service is poor/non existant. It's like pulling teeth to get one of the associates to use the computer to look something up for you and then they have vague answers (e.g., "when will you have this very common item that you haven't had for 2 weeks?" - 'it was ordered awhile ago.')
- often out of stock on common items (airport express, magic trackpad, apple batteries) and unable/unwilling to tell you when new stock will arrive
- retail staff don't suggest alternatives if they don't have somehting, they just say no, then look away from you.
Overall, I will shop here agin out of proximity to my house but I wish I didn't have to. -
Review from Andre G.
Toronto, ON
4/13/2009
Carbon is a great local Mac shop. Have used their service depot a couple times and they have taken good care of me. They tend to carry things you can't find at the Apple Store...
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Review from Rich T.
Toronto, ON
1/11/2010
OK, here's the deal. If you're just browsing or like the buzz and vibe of the Apple Store (and can stand the lineups) make your next purchase there. But if you're like me and want some customized service in an uncrowded store, this is your place. The staff know their stuff, the prices are the same as the Apple Store (cheaper in some cases for accessories) and they offer the same warranties. Why bother with the lines. +ives: uncrowded, knowledgeable staff, same prices -ives: no vibe / buzz
