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Canadian Tire
Category: Automotive Auto Parts & Supplies Auto Parts & Supplies [Edit]
7200 Market CrossingBurnaby, BC V5J 0A2
(604) 451-5888
- Hours:
Mon-Sat 9 am - 9 pm
Sun 9 am - 6 pm
9 reviews for Canadian Tire
9 reviews in English
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Review from Rich E.
3/8/2011
Canadian Tire - the men's version of Sephora. I like this new big-box store because it has plenty of parking, the products are fairly organized and they usually have plenty of stock. The Market Crossing location is a plus because you can get your shopping done at the nearby stores. We came in here to kill some time but I walked out with a wheeled hockey bag - 1/2 price!
They could improve with a tiny bit of customer service though and I don't mean small talk. Also, the check-out exits are extremely tiny for a big-box store. -
Review from Rohan S.
11/29/2011 1 Check-in Here
This place is chronically understaffed, disorganized, and no on responds to the page buttons randomly placed through out the store.
I don't really have many good things to say about this place. The only the that keeps me coming back is the occasional sale on Mastercraft tools and tool sets. On sale they're a good value for their quality.
If you've got other options for hardware/housewares/automotive near by, I suggest sticking with them. -
Review from Henry B.
Vancouver, BC
Good location with enough parking shared among other tenants. Clean, organized and wide aisle makes it easy to find your goods and leave. Too bad they don't have any self check-out stands for the self sufficient customers. I usually know where to find the stuff I need without any help from their customer service reps. But, it really bogs down at the check stands because they usually have one freaking cashier at a time. It takes them forever for another staff member to notice and open up a second line. I realize in these tough economic times that retailers need to cut down on staff hours in order to make profit and to give us lower prices. But, everyone knows that the worst experience in retail shopping is waiting at the check stands to pay. Until the day technology allows us to walk out the door with our stuff and billed for it like in Minority Report, please provide self check-outs.
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Review from Catherine W.
New Westminster, BC
6/7/2010 28 Check-ins Here
Canadian Tire is like London Drugs to me. I can wander the aisles for a life time. This past weekend I went to look at herbs as they had a few that I wanted a few days before but couldn't get at the time. Well needless to say that most of the herbs I wanted were gone and the herb/plants that were there needed a lot of TLC. This is what gave it only 4 stars, that and the fact that they had no carts outside so I could bring in soil but they have the store on such lock down that it's hard to get a cart from inside, outside lol.
What docks it to 3 points is the customer service one gets at the check out. You can't even call it service, it's customer something but not service. This is not the first time I have had this issue at this store either. Essentially the customer gets ignored while the cashiers chat about what they are going to do that day after shift etc. Really is this the way to treat your customers? I think not. If I answered the phone at work and asked the client to hold I had to tell my co-workers about my day first, you know my arse would be kicked the heck out lol.
Anyway, if they get better staff I would be more inclined to shop here but alas I don't because the service is crap so I take my money somewhere else, like Home Depot and the like. -
Review from Lara O.
10/20/2011 1 Check-in Here
I liked this location as it is 3 minutes from my house and has tonnes of parking! My last experience here was atrocious. I went in for carabiners, but found ten discounted wire shelves for inside my kitchen cupbards (score! only three ninety nine) I appoached the cashier with my four carabiners and ten racks (they hold four mugs, small) and the cashier, and older woman named Sanda, watched us put down our items and immediately said "SH+T" I was shocked into a stupor. Two people lined up behind us and she said with a huge sigh, "you better line up somewhere else, this is going to take a while" cue the other customers to look at me and my order. I was horrified and embarassed. Then she sighed again and complained that as they were marked down she had to enter them all manually. The total transaction took no more than 2 minutes, which I could not speak at all since I was so mortified and insulted. Having worked in customer service for years before my current job, I know how hard it is when people are mean to you, but I hadn't even had a chance to open my mouth before this woman swore at me. I have made complaints to the head offices and plan on going back to speak with a manager. I can accept employees not backing down from crazy rude customers, but this was insane. I can't imagine what this woman (whom I suspect was forced out of retirement and has decided to breathe fire and plague onto every human being, decent or not) would do if someone dared attempt to use their ridiculous canadian tire money!!!
Listed in: burnt bridges
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Review from Michael C.
Vancouver, BC
7/28/2011 6 Check-ins Here
Your typical Canadian Tire store, understaffed and inconvenient at times to get the items you want when they're locked up. Prices are not the best unless it is on sale. I was trying to find a screw extractor one time and they wanted $60 for a set of them. They had single ones but none that fitted my needs. I found it at Summit Tools for $4.
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Review from JJ L.
Vancouver, BC
9/10/2011
This Canadian Tire location is probably one of the biggest ones. There is tons of parking and the aisles are very clean. I have a hard time finding my way for particular items, and most of the staff are friendly and informative. I was there to buy a BBQ and it was huge. There was one particular young male staff who was absolutely helpful in loading it onto a buggy and placing it into my car. It was a super hot day and I was so grateful for the assistance. Poor guy was sweating like crazy since the BBQ was massive and did it with a smile. Two thumbs up! Great deals during sales.
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Review from Helen S.
Burnaby, BC
10/22/2011
After receiving terrible service from Crompton Bros, I went to the automotive dept at this Canadian Tire. They diagnosed and fixed the problem pronto, and I have been taking both our cars there ever since. Got a great price on winter tires there last year as well. And..their staff are acitve in our community... I am happy to support them.
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Review from Robot B.
New Westminster, BC
11/24/2009
This review is only really for this locations's automotive center. My fiancé recently needed tires and we decided on Canadian tire because of a sale they were having on a particular brand. From the beginning we dealt with the manager of the automotive deparment Richard Ma who was pretty much the man and went above and beyond anything we expected from a chain like Canadian Tire. My girl had four new rims and was only replacing the two front tires. We wanted the existing rubber from the rear wheels put on the new rims and put back on the car. We also wanted the old rims boxed up and put in the back seat of the car. Simple? Yes. Simple for a sterotypical retail employee? Not really. Richard ensured that got everything done correctly, on time and for about $70 less than he quoted us. I will definitely be taking my car in to this particular location when I finally get around to replacing the tires on my own car.
