Canada Computers & Electronics

This review is about a laptop repair service.

I dropped my laptop 6 inches from the ground, and bang! the hard drive was dead. After researching online for pricing of new laptops, I called Canada Computer to explore the option of repairing. Now, naysayers hold your shooting - my baby has 8GB of RAM and 1TB of HD memory. A new laptop of similar specs costs over $1,000, so repairing is definitely on the table. I called and someone in the service department provided price quotes on diagnosis, HD options, and HD replacement services. I found the numbers fair so I drove over and dropped off my laptop for diagnosis. Right then, the serviceman walked over with me to the parts aisles to select a new HD. He reconfirmed quotation for services from a price list that was posted on a wall. He described what he would perform to complete the HD replacement. He warned that should the diagnosis reveal more issues, it might cost more. Everything about prices and services work order were transparent and above board. I left the store feeling that my baby was in experienced hands.

I got a call about an hour later confirming that HD was the only issue, and I authorized the repair over the phone. I went to store to pick up the laptop the next day. I was allowed to power up the laptop on site to confirm it was functioning. I received the old HD back so I could destroy it personally for privacy.

I like that the whole process is smooth, transparent and quick.

Extremely rigid return policy. Missed the 30-day return window by a few days while trying to troubleshoot the defective item. They would not take it back. Other retailers are more flexible. Lost a repeat customer.

I agree with all the bad reviews.

I went to 2 different locations
And
Got the same lousy service

Unpleasant and rude service all the way from sales reps to cashiers

I won't be back

Avoid at all costs fellow yelpers

I've already posted at the Markham location
But
I wanted to single out this location especially for their horrible service

The salesman was an a*%%hole
And
The cashier was beyond being a b^^%%€h.

F*^^% you Canada Computers.
I will NEVER be back.

Hey Canada Computers,

Can you please give your employees at this location a raise and hire HR to come in to to get to the bottom of whatever issues your employees might have? Your employees seem like they hate their jobs to the point that they can't even be bothered to help customers. They are so dry and unwilling to lift more of a finger to help or even try to make a sale. I don't blame them for their attitude, I blame management and this company for it because from where I'm standing it seems like they don't like the way things are and it's seriously seems like it will be damaging for your company. I honestly wish I could find some other specialized computer shops that have employees that are treated better because this place is just absolutely dry and I walk out just asking myself why I even bother coming to this place.

I realize that this store has been dealing with theft in the past but that doesn't justify them treating everyone as if we are thieves. Employees walk close to you to ask you how you are doing but reply with useless answers because they aren't trying to help you, they are trying to look you from top to toe to intimidate people not to steal but it is your incompetence that people are stealing from you and not the fault of your fucking customers.

During lockdown due to Covid 19, an employee in their store (Richmond Hill location) should be answering the phone or your call should be forwarded to an answering service in order to leave a message.
The phone rings (21 times - I counted), then you are disconnected.
This happened a number of times over a 2 day period.
This location doesn't respond to your emails as well.

You really should read your many negative reviews and work on improvement.

Definitely need to work on their customer service.

This is the worst experience I have had. Purchased a dozen computers with them this week. They treated me like a criminal when it came to pay because I lost my ID. Showed them a passport, several credit cards and my online account to show them my past purchases with them.

Don't bother with these guys. Go to TigerDirect.ca or NCIX.ca instead.

Earlier on the 14th I saw a K70 Vengeance Keyboard product on NCIX, but since I had trouble with Canada Computers Price Matching before that day I decided to contact them first.

First attempt was through their web form and after a long wait and not getting a proper answer (they said I have to go to the store) I ended just calling up the warehouse branch to my place.

Turns out the stock they had was the clearance version of the item and not the one that was on NCIX. They said that they can only price match the exact same product (basically the difference was the logo between the keyboards). I was willing to take the clearance, but they said I had to pay the full price. Instead they told me I can pick up the same keyboard at the Bayview and Major MacKenzie branch (i.e. this branch).

Went there after a long trek to an area I am not too familiar with except for there being a good Malaysian restaurant nearby and found the place.

Went there to pick up the keyboard which they had reserved for me. After paying I noticed that there was an error on the price, and they said that they were never told that I was looking for a price match by the other store. So I had to wait for the manager to check and gave me some excuse that the product is Web Order only and they won't honor that unless I order online. WTF?

He said that I had to pay the original price. Which was really a few $ more, but the principle of it I said I'll just get the alternative keyboard also from Corsair the Strafe that's open box.

Fortunately the person processing the order was so slow it gave me enough time to look at NCIX online and find that NCIX had the Strafe at a much lower cost and for a new one. So I had to go through three credit card transactions within an hour.

My recommendation for others is if you find the same product or products in NCIX, just order it there and ask for a pick-up from the nearest branch that has the stock. There's no need to support Canada Computer's business if you can avoid it.

In another note, my friend also had trouble with Canada Computers when purchasing a laptop for his friend at the Highway 7 and Birchmount warehouse branch. Slow and unprofessional service.

Terrible terrible terrible service! 0 star if i could!

We first went in and was not greeted by anyone. Not like I needed to be greeted but when sales associate see a customer they would normally say hi here no one said hi, if anything they actually turned around and tried not to engage.

Secondly when asking them question none of the were helpful! Such poor costumer service!

Lastly, the cashier (Wendy)did not greet us when we were about to pay! A hi would have sufficed but nothing. So i put down 2 items and she scanned one and told me the price. I then said what about this one? She rolled her eyes and was like you want it together? Of course i want to pay together idiot! Like ... I will be emailing the corporate office about this as well as the store. This is my first time at this location and I will not be returning. I usually shop at Hwy 7 location but this time i decided to try a different store. I feel that this one store may have turned me away from all the franchise!

Terrible!!!!

VERY VERY VERY BAD CUSTOMER SERVICE. I realize it's corona time and they have a system that makes them line up outside of the store, which they should. However I had to wait more than an hour for a line. And when I went the Markham location the same length line only took me 5-10 minutes. Not only that but I was just there to make an exchange because my graphics card was deffective and wasn't working and he was so hesitant to even take it and test it, trying to give it back to me and trying to get me to test out other components of the computer. Super bad service. Super bad store. Go to the Markham location and not only will you save time but you'll actually feel like a valued customer.

I only came here because the Vaughan location grabbed me the laptop I was looking for, but failed to tell me it was an open product. So I went to the next location that had the laptop factory sealed, and that got me to the Richmond Hill location. Now, walking in, I was immediately greeted by the lady cashier. I didn't see many people walking around the shop to help me, so I went to ask the gentleman behind the glass counter. His name tag said Terrance. Terrance quickly grabbed me the laptop and told me about the specs, much like the Vaughan location did. He actually showed me it was factory sealed so I was pleased and went to pay for the product. The shopping experience was great, but my laptop was incredibly faulty. It had the Blue Screen of Death the very next day I purchased it...literally less than 36 hours after getting a brand new computer...very disappointed. I called both this and the Vaughan location, and both informed me that I could bring it in for them to replace with a brand new one so long as 14 days hasn't passed, and it was literally the day after so I had plenty of time.

Eventually I did try to return it, but both locations failed to inform me via phone that I should not factory wipe my information. The repair person at Vaughan told me I should not have wiped anything in order for him to properly check out my computer. Why wouldn't I wipe out my personal documents and contact information though? If no one tells me to, of course I intend to clean the disc to protect myself especially if I am returning an item. The repair man said I had to pay a 10% restock fee because of the policy... YOU SELL FAULTY ITEMS AND THE CONSUMER HAS TO PAY A RESTOCK FEE? The policy is wrong on so many levels. When I got a faulty monitor from Best Buy, they took it back no further questions asked.

This location had good in-store service, but thanks to the lack of information communicated in the phone call and ridiculous restock fee policy, I will no longer be doing any business with any Canada Computers.

A side note: their price adjustment policy is also horrible. I got my laptop for $570, $30 off the original price of $600. It went down the time I went to return it and it was $500 by then, but they couldn't do a price adjustment because they only price adjust to the ORIGINAL price.