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Burnaby New Westminster Animal Hospital
Categories: Pets Veterinarians Pets Pet Services Pet Boarding/Pet Sitting Pets Pet Stores Veterinarians, Pet Boarding/Pet Sitting, Pet Stores
7877 KingswayBurnaby, BC V3N 3E4
(604) 521-0781
- Hours:
Mon-Wed, Fri 8 am - 7 pm
Thu 8 am - 8 pm
Sat 8 am - 5 pm
About This Business:
Apart from having one of the best selections of premium pet nutrition products, what really sets us apart is our expertise. Collectively, our staff… read more »
2 reviews for Burnaby New Westminster Animal Hospital
2 reviews in English
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Review from Christine R.
New Westminster, BC
Updated - 6/11/2009
This is going to be a bit of a sad one. As it turned out after I wrote that last review, my dog had not a simple UTI, but full-blown cancer of the kidneys. The tests to find this out were not cheap, as they never are, but at least we were able to get a diagnosis quickly, and it was delivered with great sensitivity.
The vet was also very blunt in that surgery and/or chemotherapy would be very expensive, that the cancer was aggressive, and we would only be buying time for our sweet boy. However, they did not rush us into any decision, and they gave great tips for his palliative care (i.e., pain management).
Unfortunately, he did not last the weekend (we got the diagnosis on a Friday), but even though we had to take him to the emergency vet clinic to be put down that Sunday, the vet hospital sent us a lovely condolence card.
Fast forward and we have now adopted a beautiful new dog, and the vets and vet assistants continue to be excellent with both humans and pets alike. For example, I recently took her in for a follow-up visit about a seeming eye infection that didn't seem to be responding to the medication. The vet, Dr. Moevani, examined her, assured me that the eyes were healthy, that in his experience, some dogs just get discharges that need to be cleaned away - and sent me away without owing any fee for the visit, since there was really no treatment necessary.
And he was right. This is a good vet hospital with a great staff. They don't push unnecessary treatments and give good care for the money.Listed in: It's all about the dog
1 Previous Review: Show all »
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12/23/2008 First to Review
I'm very impressed with my new veterinarian. I took my dog in because he was showing signs of a UTI,… Read more »
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Review from Leslie G.
New Westminster, BC
5/30/2011
I have taken my cat to this vetrinary clinic for several years. The front staff have always been cocurteous and a pleasure to deal with. The veterinary services left something to be desired. I understand that tests are required to diagnose a medical issue, however trying to get me to sign an estimate for $800 worth of tests was not necessary. I requested the vet use the process of elimination and just start out with the basic tests then move forward with more testing if there were no conclusive results. It made me feel like they just wanted the money. On every visit I had, the vet was unprepared and making incorrect assumptions about my pet without even reading his chart. I was very distressed by this. Also, on several occasions, the vet had indicated that they would call me regarding an issue and has not bothered to follow up. For example the last time he suggested I change my cats food to a non-alergenic kind and I had to point out to him, as clearly he had not reviewed the chart, that I tried that several years ago at the previous vets request and my cat became more ill as he was already on a vet prescribed food for urinary issues. He promised to call me back after he spoke with a dietician. He did not bother calling me or even having one of his assistants call me. I am not impressed with the service I received over the years and have since changed vets.
Specialties
Our staff cares about you and your pets. We're here to help your pets live long, happy and healthy lives. Regular wellness exams helps you keep on top of your pet's changing needs and with early disease detection, many health issues can be managed without medications. Call us today to book your pet's wellness exam. We look forward to seeing you!
History
Established in 1970
CARE Pet Wellness Group acquired the Burnaby New Westminster Animal Hospital in 2007. Modernizing the facilities was a top priority to ensure we could provide excellent care for your pets. The Kitty Kat Boutique Hotel was established during the modernization and continues to provide bright and spacious cat accomodation for when their humans are away.
Meet the Business Owner: Brad G.
Dr Gilbert graduated from Western College of Veterinary Medicine in 1984 and moved back to B.C. to practic vet med. He purchased Highlands Animal Hospital in 1980 and has provided excellent animal care for a wide range of "critters" in Edgemont Village, North Vancouver. In CARE Pet Wellness Group, he is fulfilling his dream of providing high quality, consistent, veterinary care through multiple locations throughout the Lower Mainland. When you visit a CARE Pet Wellness location, you know you'll be getting the best of vet care.
