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Budget Car and Truck Rental
Category: Hotels & Travel Car Rental Car Rental [Edit]
333 College StToronto, ON M5S 2K2
Neighbourhood: Kensington Market
(416) 963-9496
4 reviews for Budget Car and Truck Rental
4 reviews in English
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Review from Sergey S.
2/23/2012
I've left this place with mixed feelings.
Folks at the counter were friendly and helpful. However, they gave me a truck with the tank... let's say "not quite filled up". Which cost me additional $10-15 or so, because I returned it with the actually full tank - noticing that the fuel indicator does not under-read, as I initially thought.
No attempt was made to compensate for that or at least apologize. Happens, but do check your fuel level before leaving - don't repeat my error!
Also, when I was returning the truck, manoeuvring area was blocked by a bunch of cars and it took me certain running around under freezing rain and asking for help before the truck finally made it to its parking spot.
As a final tiny bit - the truck was full of garbage, had to throw it away. Not fun, really.
Otherwise an okayish' location, partially saved by the positive attitude of the people working there. Being polite and helpful must be appreciated. -
Review from Eric V.
Toronto, ON
11/13/2011
This note is directed to management of this location:::I have a HUGE issue with your company - and specifically this location:
Why would your site let you book a car 1min before the location closes? ABSOLUTELY unacceptable - I pre-paid for a car at 333 College st. Tor ON Canada and the site accepted a booking for 3:59pm.. Found myself 5mins late and the CSR refused to keep the location open to accommodate me (for 5mins longer). I ended up taking a cap to the airport to see if there was anything I could do to get a car from the only location that was open in Toronto... The CSR rep there also told me that he wouldn't do anything to help... This is absurd...
This was a huge opportunity for your employee to right a wrong (the wrong being your site letting me book so close to a close time) instead they simply amplified the lack of customer service your company provides. I am a loyal Thrifty Car renter (at least 3times a month - every month) and decided to give your company a shot, which proved to be a huge mistake.
Not to pull a "poor me" card here, but the urgency of this rental was to visit a friend who was diagnosed with a terminal blood cancer and is going into an emergency surgery this week. This visit could be the last time I see him again. When I tried to ask your CSR rep at 333 College street to empathize with my situation he decided to respond by saying "you need the car, but I live in St. Catherine's and it's far away for me to get home"... As if his commute was more important than someone's life... ABSOLUTELY BLOWN AWAY! I documented the employee's name and can let you know who he is (off line)
Look forward to hearing back from you.. I've also tweeted my concerns, posted to your Facebook page and will continue telling this story until I'm compensated for my rental and your site is updated to only allow rentals u to 30mins before the location closes... -
Review from Vivek S.
3/7/2011
Even though I walk by this stretch of College Street all the time, I barely knew this place existed. That's probably because it's been a coon's age since I needed to carry anything larger than a body (not that I'm hauling bodies all the time, but that's a reasonable analogy mass-wise of the largest payload I've transported in the past couple of -- hey, why are you looking at me like that?).
Anywho. I needed a rental for an out-of-town trip. There is a certain threshold of time and distance where hourly rental services like Zipcar and Autoshare become prohibitive. Spending the afternoon in Ancaster is one such vector.
I showed up on Sunday morning at 9:00am a few minutes after they opened. It was busy with people returning vehicles, so I waited dutifully in line and listened to EZ Rock. After a 15 minute wait, I made it to the counter, plopped down my driver's licence and a credit card and I was good to go. Another five minute wait after that (it had snowed the night before and they had to clean the car) I got my wheels. A white(!) Hyundai Elantra with only 1,800 clicks on it.
Because this is a newish location, I think most of the cars were as new or newer than the one I took out. I can't really describe the vehicle or my drive. What do you think this is: Car and Driver?
My only issue with this Budget is that it's not set up to take cars back outside of business hours. This meant a bit of a rush to get back before 5:00pm, but the return was quite painless. The cars are clean and it was $50 for the day's rental (waiving all supplemental insurance). I'd recommend it.
Obligatory Title Pun: Could God create a car so big he couldn't BUDGE IT?
Menu Readability: Not too applicable, is it boyo?
Need to mention: This location offers a free pick up service.
What this place teaches me about myself: I hate white cars. They should be banned. -
Review from Quaid M.
Toronto, ON
6/6/2011
Two things that I can't stand are hidden fees and power-trippers. At this Budget location, you get both.
I just moved to the neighbourhood and was very happy that this location was so close to my place. I've rented there before and the staff had been friendly and the price was right. A lot has changed since then.
The pick-up was smooth and weekend staff were reasonable. My cargo van was messy when I picked it up -- not a problem for me, it's a cargo van and I expect a bit of a mess. The one day price seemed good $80 / day but that quote didn't include the required commercial insurance (+ $30, fair enough).
However, when I returned, the weekday staff demanded to see my gas receipt. Apparently you have to supply one, though I've never been asked for one before. So, I got charged a service charge -- not because the tank wasn't full (they didn't dispute this) -- but due to lack of a receipt. When I pointed out that this receipt requirement wasn't explained to me when I picked up the van, the service guy (Barry) called me a liar. It's also nowhere on the contract (though it might be in the small font folder that holds your contract).
Barry also demanded that I clean up the cargo van. Although I was initially happy to comply (I added a bit to the existing mess), I wasn't going to stick around after his insult.
Oh, and did I mention the $5 parking charge?!
So, $170 total for an $80 quote on the rental. Plus, a bit of abuse from Barry (free of charge).
If this doesn't sound like the type of experience you want here's some other car rental places in the area:
http://www.wheels4rent... -- On Nassau, has trucks but closed Sundays
Enterprise Car Rental at Bay and Gerrard (on Bay, south of Gerrard)
-- Haven't tried this one
Hertz Car Rental at Bay and Gerrard (on Gerrard, north side, east of Bay).
-- I've had good experiences here.
