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Blooms N Roses
Categories: Shopping Flowers & Gifts Florists Local Services Florists, Local Services [Edit]
459 King Street WToronto, ON M5V 1K4
(416) 532-8640
- Hours:
Mon-Fri 9 am - 9 pm
Sat-Sun 9 am - 5 pm
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
2 reviews for Blooms N Roses
2 reviews in English
-
Review from rob y.
Toronto, ON
5/24/2012
Just got burned by this company today, my wifes birthday. Flowers did not arrive by 4pm as indicated and promised.
After reading the reviews, I can see why they were not delivered, terrible company.
ugh.... -
Review from Payal D.
Brampton, ON
2/17/2011
My husband (like all good husbands) wanted to surprise me for Valentine's Day with a flower delivery first thing Monday, February 14th. He did a proximity search for "florist" from where I work (19 Mercer St). From the result set he chose these guys (seeing how the address would indicate they would reach my work the fastest
http://maps.google.ca/...
The flowers didn't arrive on Valentine's Day. My husband called and called - no response, no voicemail to receive messages either. The next day, around 2pm, the front desk was delivered rotten (that's right, ROTTEN!) flowers at work. By the time made it to my desk, and I got up to look for the delivery guy, he'd already taken off. I was fuming mad, and decided to just stop this phone tag, and walk right over to talk to them in person. When I got there, there was no body at that address. I spoke with the bartender at 461 King St W (Firkin Pub) and he informed me of no such florist he'd ever heard of! Neither had the other guys in the pub, and they were from the area.
Finally on the 15th try, my husband was able to get hold of a rude customer service rep, who declined to refund any money and offered to EXCHANGE the flowers. Quite a few things wrong with this option -
1. Valentine's day was YESTERDAY , and flowers were to mark the occasion which is well past.
2. Well where do I bring them in? Ah there is a "corporate office" in mississauga the girl informs him, and the 459 King St W location? Oh its just a "delivery location" whatever that means. (It doesn't exist!)
The CSR then went on to jot his number down, and said "someone will contact you" in a very rude tone. Of course, as expected, nobody did.
In the meantime, the stench of the rotting flowers was dire enough that the entire office was begging of me to dispose of them, so I took pictures for evidence and couldn't see myself lugging them on the Go train back to Mississauga to "get an exchange" which I did not need.
What bothers me the most is, upon further googling, I found numerous complaints on various websites:
http://www.yelp.ca/biz...
http://forums.redflagd...
http://www.bbb.org/kit...
To add insult to injury, turns out the advertised price of "30.xx" ended up as a charge of "59.xx" on my card?? I have also opened a dispute with my Credit Card company, however since the transaction is pending, the CSR informed me it could take upto 25 days just to get any result.
Needless to say, I'll be monitoring my bill carefully. Who knows who else has my CC details now? What bothers me the most is, why isn't BBB doing anything to shut them down? why are they allowed to list themselves on Yellow Pages with an address clearly not theirs? Why isn't anything being done?
I hope this can at least bring some light to this matter in one of your segments so more people cannot be "had" like my husband and myself were!! Thank you for listening.
Specialties
Flowers and Gift Baskets for all Occasions
History
Established in 1958
Family Business
Meet the Manager: John C.
A Designer since 1984
